I ordered a z flip 7 with a couple cases. It took forever for samsung to deliver it but when they finally dispatched the item, the package was lost by DPD. Despite multiple requests to cancel the order (especially as the other part of my order kept being pushed out), samsung decided to send the replacement anyways. I've been a lifelong samsung fan and this service is disgusting. Very shady that when I DONT want the product anymore it's shipped quickly but when I DO want the product I have to wait weeks. Truly infuriating I'm never ordering from samsung again.

I also recommend screenshotting conversations with support as you won't have access to what was said after the session ends and it's easy for information to be lost, something I wish I did although I saved the chat reference number given at the start.