Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the swift attention they receive and the fact that shipments consistently arrive within the expected timeframe. Consumers also highlight the friendly and efficient customer service, with support staff being knowledgeable and quick to respond to inquiries via various channels. People find the service particularly useful for accessing goods from Germany and other European countries that are otherwise unavailable to them. The ease of setting up an account and the straightforward process of forwarding packages are frequently mentioned. Reviewers value the multiple shipping options available at reasonable prices, as well as the company's honesty in refunding excess fees when shipping costs are lower than initially calculated. Consumers also appreciate the clear communication, fast dispatch, and efficient handling of customs forms, making the overall experience hassle-free and reliable.

Based on these reviews

Rated 5 out of 5 stars

A trustworthy and reliable company. Fast support with real assistants (a big rarity nowadays, since everywhere it’s just bots). They helped me with the order and filling in the details, double-checke... See more

Rated 5 out of 5 stars

I was wondering how this would go after mixed feedback. Signed up as i needed some very rare audio parts that the seller would not ship to Australia. One small "hic up" with the parcel arriving and... See more

Rated 5 out of 5 stars

Customer service is great. Upon registration, I entered the wrong address. As by default, you can't change it until after your first order, I had to send them an e-mail explaining my error. They fixed... See more

Rated 5 out of 5 stars

I'm very satisfied with your service, fast shipping, reasonable prices, super friendly customer support. I'm looking forward to have the next shipment with you.

Rated 4 out of 5 stars

This review isn’t paid or rewarded in any way — just a genuine customer experience. The human service at Ship-German is truly 10/10. What makes the company stand out is the real human support... See more

Company replied

Rated 5 out of 5 stars

Everything worked out perfectly. This is the second time I have used ShipGerman. I shop on either German E-bay or German Amazon. Many sellers won't ship to the USA. No problem, I just give them my... See more

Rated 5 out of 5 stars

What an experience! First time to use their service and will definitely use it again in the future. From ease of transaction and affordable fees. Highly recommended!

Rated 5 out of 5 stars

Have used ShipGerman a few times now, all with pretty good success overall. Shipping speed is reasonably good for the price - economy shipping was getting to me in about 2 weeks so I'm pretty happy wi... See more

Rated 5 out of 5 stars

Excellent shipping service. It’s my third experience this year. This time was extra fast- arrived a week earlier than planned. This time they even informed me that shipping fees will be cheaper... See more

Rated 5 out of 5 stars

I've used shipgerman several times during the past months and I've always been attended swiftly. All shipments arrived within alloted time and they answered any extra request quickly and courteously.... See more

Rated 5 out of 5 stars

I have used ShipGerman 5 times in the last 6 months to ship items from Germany to my home in the US. All my experiences were positive with any of the shipping methods I chose. Items were well packaged... See more

Rated 5 out of 5 stars

Recently used ShipGerman to get a part for bicycle from a Dutch cycling shop. Their own shipping was an astronomical price (I assume due to the simply amazing collective experiment known as brexit).... See more

Rated 5 out of 5 stars

Shipgerman has consistently helped me acquire goods from overseas that I could not access here in the US. Even if shipping internationally to the US is currently a mess, they still provided me several... See more

Rated 5 out of 5 stars

Ordered quite a large package from German only seller. Was sent to ShipGerman who emailed me they had it promptly after the tracking showed it arrived. I'm in Australia. Upon ShipGerman emaili... See more

Rated 5 out of 5 stars

My packages arrived on time and it was as described and I was able to receive my packages in my home country, St. Lucia. I will definitely use ShipGerman again. Thank you for making my shopping experi... See more

Rated 5 out of 5 stars

What an amazing service. Quick, perfect communcation and an easy and safe process. This was my first time using ShipGerman, and I was hoping all would turn our well, but they just have blown me away w... See more

Rated 5 out of 5 stars

I did not know this type of forwarding service existed. I set up my account. I received a German address. I placed my order through Backgammon Galaxy, unfortunately they do not ship to US. The order f... See more

Rated 5 out of 5 stars

I was a bit nervous as I had never used a service like this before, but I had a really good experience. My package showed up on ShipGerman's page within an hour of being delivered by the original co... See more

Rated 5 out of 5 stars

I have used ShipGerman 3 times now. Setup was very easy and onn each occasion I've had prompts to tell me that my package has arrived. Selecting the postage method is very straightforward, and I've ha... See more

Rated 5 out of 5 stars

was skeptical to use their services but decided to give it a GO. Love their customer support, questions answered very quickly via both WhatsApp and email. More importantly my item arrive in reasonable... See more

Rated 5 out of 5 stars

First timer, easy to setup account and easy to forward package. Allows for various choices for forwarding shipping options. Reasonable priced. No problems, and no delays.

Rated 5 out of 5 stars

I came across shipGerman when I was trying to find a way to get stuff from Amazon Germany that they wouldn't ship to Ireland. I have used them a dozen or so times and always perfect services. They ar... See more

Rated 5 out of 5 stars

They are the best re-shipping company I have dealt with in Germany. Their service is fast, and prices are low. They are honest; they refunded me part of the fees I paid them because they could ship... See more

Rated 5 out of 5 stars

Great experience with ShipGerman! Had an issue sending my robotic vacuum internationally, but after a long search I finally found this company. The support is insanely fast, and answers sometimes even... See more

Rated 5 out of 5 stars

Excellent hassle-free mail forwarding service. This was my first time using them and I was suitably impressed with all aspects of the service from the ease of signing up, the efficiency in which parce... See more

Rated 5 out of 5 stars

First time user of the service. I’ve found it easy to register and use the service they kept me informed about my parcel. They were also clear about the postage costs. I think it is a very useful serv... See more

Rated 5 out of 5 stars

And next delivery arrived as expected. Thank you for the options on carrier. I could choose fast and expensive or reasonable and quick enough. Thumbs up!

Rated 5 out of 5 stars

Super fast response times and fast dispatch. I was shocked since i found people on reddit had bad experiences but that must be in the past. Superb service

Rated 5 out of 5 stars

It was my first time using a package forwarding service and I had a very good experience. The website is easy to use and the option to combine packages is great and cheaper than multiple shipments!

Rated 5 out of 5 stars

Ease of Selecting Options. Even when an Option was Selected, there was a followup check to see if there was a more cost effective option. Great Work!

Rated 5 out of 5 stars

Very professional service, they guide you through the process and very quick turnaround getting my parcel shipped to me. thanks!

Rated 5 out of 5 stars

Very professional forwarding company ! Also, 5 stars to their customer support staff. They were indeed helpful and knowledgeable with my questions and problems. Wil recommend this company anytime T... See more

Rated 5 out of 5 stars

The instruction is quite clear and easy to follow. The support staff of them are also very responsive and helpful.

Rated 5 out of 5 stars

Easy to set account, great service delivery and tracking, no delays. I was looking for someone to forward items purchased in Germany that the original supplier could deliver only nationwide or withi... See more

Rated 5 out of 5 stars

Order placed on German retail site on a Saturday. Delivered via pit stop at ShipGerman to Australia by the following Thursday. Excellent, efficient service.

Rated 5 out of 5 stars

The process was straightforward and the shipment was processed and shipped out quickly. I would definitely use ShipGerman again!

Rated 5 out of 5 stars

Everything works as it should and I received very trust-inspiring and quick support when I had questions.

Rated 5 out of 5 stars

One word: Perfect! They received my package on Monday and handled the dispatch the same day. I received my package today. Will use the services again

Rated 5 out of 5 stars

Seamless service and really easy to use even for a first-timer. Worked perfectly - thank you!

Rated 5 out of 5 stars

Outstanding service, my package was in and out their doors in just hours, got an excellent shipping price with Fedex and package in my hands 1 week later. Blown away !!! Thank you ShipGerman.

Rated 5 out of 5 stars

The on-line store based in Germany, wasn't able to ship to my destination of Australia because of administration issues. They recommended ShipGerman to forward the package from Germany to Australia. T... See more

Rated 5 out of 5 stars

German whole leaf tobacco to France. Delivery is now no longer allowed for whole leaf tobacco. This company accept delivery to a unique German address. They then forward your parcel. This is all l... See more

Rated 5 out of 5 stars

They are a lifeline when wanting to order something online in Hungary. Many online companies don't deliver to EU - Hungary while delivering to all other EU countries. ShipGerman is awesome with this.... See more

We perform checks on reviews


Company details

  1. Logistics Service

Written by the company

At ShipGerman, we're not just about delivering packages – we're about delivering a piece of Germany to the world! Our mission is to make it effortless and affordable for you to shop from German retailers and receive your treasures no matter where you are. With ShipGerman, package forwarding from Germany becomes a breeze – and it won't break the bank! Imagine shopping for your favorite German goodies and having them re-delivered right to your doorstep, as if you were in Germany yourself. That’s the magic of ShipGerman. Our top-notch facility in Germany is like a magical warehouse, ready to handle everything from small surprises to large delights. We offer awesome services like consolidating multiple packages, secure storage, and repackaging to make sure your items travel safely. Our online platform is super user-friendly, letting you track your shipments and manage orders with just a few clicks. Plus, our team of logistics wizards is always here to make sure your experience is nothing short of fantastic. Whether you’re a shopping enthusiast or a business ready to conquer international markets, ShipGerman is your trusty sidekick. Join us and experience the joy of having Germany delivered to your doorstep, all without breaking the bank!


Contact info

4.9

Excellent

TrustScore 5 out of 5

253 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Advertisement
Rated 5 out of 5 stars

Amazing!

Start to finish the experience was exceptional. Package arrived, was received and shipped out the same day. Setting up the address was also super easy.

October 30, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

Very good service.

Good prompt response. Good rates. Excellent customer care. Timely delivery as promised.

October 20, 2025
Unprompted review
ShipGerman logo

Reply from ShipGerman

Hello William, thank you so much for your kind words - we’re really happy to hear you were satisfied with our service!

If there’s anything we can do to make it a full 5-star experience next time, please don’t hesitate to reach out to us at help@shipgerman.com. We’re always looking for ways to make things even better for you!

Rated 5 out of 5 stars

Excellent Experience

The on-line store based in Germany, wasn't able to ship to my destination of Australia because of administration issues. They recommended ShipGerman to forward the package from Germany to Australia. The ShipGerman Website was straightforward, with simple instructions given on how to register. The Customer Service Team from ShipGerman were outstanding; they were polite, friendly and extremely helpful by responding to every query I had, guiding me every step of the way with impeccable communication. The consolidation of my items was economical for me. The shipment of my package by ShipGerman was efficient and quick and I didn't have to wait very long for the Items to arrive at my doorstep. The condition of the package was in top condition. Overall, I am a very satisfied and happy customer and will definitely be using ShipGerman Services in future. Thank you ShipGerman.

October 9, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

Honest review from a real customer


This review isn’t paid or rewarded in any way — just a genuine customer experience.

The human service at Ship-German is truly 10/10. What makes the company stand out is the real human support — not bots. The team is friendly, quick to respond, and communicates smoothly in English. Service is available almost 24/7 on WhatsApp and other platforms, (except during holidays etc.), which makes customers feel well taken care of.

They handle problems efficiently, show goodwill, and are always willing to help. Prices are fair, and the overall experience is that you’re in good hands as you deal with a solid and trustworthy company that truly values its customers.

4.5 stars out of 5, only cause the system might be exhausting & frustraiting somtimes, 1-2 days to generate a new code for first shipment identification for example...

October 9, 2025
Unprompted review
ShipGerman logo

Reply from ShipGerman

Hello there, and thank you so much for taking the time to share your honest and thoughtful review.

We’re really happy to hear that you had a positive experience with our team and appreciated the personal, human touch - that’s exactly what we strive for every day.

I’m sorry to hear about the frustration with the verification process for your first shipment. While I can’t identify your specific case here, this issue usually occurs when the uploaded ID isn’t fully readable or supported by our verification provider. We know that can be annoying and are actively working on improvements to make the process smoother - including options to retry verification without needing manual review.

Your feedback helps us identify where we can do better, and we truly appreciate you taking the time to share it. Thank you for trusting ShipGerman - we’re glad to have you with us!

Rated 5 out of 5 stars

What an experience.

What an experience! First time to use their service and will definitely use it again in the future. From ease of transaction and affordable fees. Highly recommended!

September 26, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

German whole leaf tobacco to France

German whole leaf tobacco to France. Delivery is now no longer allowed for whole leaf tobacco. This company accept delivery to a unique German address. They then forward your parcel. This is all legal. The postal price is low, the administration fee is low. Genius.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

A trustworthy and reliable company

A trustworthy and reliable company. Fast support with real assistants (a big rarity nowadays, since everywhere it’s just bots). They helped me with the order and filling in the details, double-checked everything for accuracy. The website interface is very clear and simple, without any unnecessary hassle. Fair prices.
I’ll definitely keep using this service in the future 🙂

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional service

Very professional service, they guide you through the process and very quick turnaround getting my parcel shipped to me. thanks!

September 19, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Perfect

One word: Perfect!

They received my package on Monday and handled the dispatch the same day. I received my package today.

Will use the services again

September 17, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look