Honest review from a real customer
This review isn’t paid or rewarded in any way — just a genuine customer experience.
The human service at Ship-German is truly 10/10. What makes the company stand out is the real human support — not bots. The team is friendly, quick to respond, and communicates smoothly in English. Service is available almost 24/7 on WhatsApp and other platforms, (except during holidays etc.), which makes customers feel well taken care of.
They handle problems efficiently, show goodwill, and are always willing to help. Prices are fair, and the overall experience is that you’re in good hands as you deal with a solid and trustworthy company that truly values its customers.
4.5 stars out of 5, only cause the system might be exhausting & frustraiting somtimes, 1-2 days to generate a new code for first shipment identification for example...
Reply from ShipGerman
Hello there, and thank you so much for taking the time to share your honest and thoughtful review.
We’re really happy to hear that you had a positive experience with our team and appreciated the personal, human touch - that’s exactly what we strive for every day.
I’m sorry to hear about the frustration with the verification process for your first shipment. While I can’t identify your specific case here, this issue usually occurs when the uploaded ID isn’t fully readable or supported by our verification provider. We know that can be annoying and are actively working on improvements to make the process smoother - including options to retry verification without needing manual review.
Your feedback helps us identify where we can do better, and we truly appreciate you taking the time to share it. Thank you for trusting ShipGerman - we’re glad to have you with us!