I took a chance on this company - spending a few hundred pounds. I WAS ABSOLUTELY BLOWN AWAY!!! The ease to purchase - the SPEED in delivery and the QUALITY of the 8 plush chairs purchased was OUTSTAN... See more
shabbystore.co.uk
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Verified
Took money never received no communication!! Absolutely gutted to see how many people this scam Company, like myself have fraudulently took money from!!! How are they allowed to get away with th... See more
Ordered 2 items in the Black Friday sale, received an email a week later to say my order was being dispatched but no further updates. I’ve emailed them a number of times, each time being told “your or... See more
Verified
Ordered a table back in November finally arrived 23rd December, cracked in half. Keep being told will be delivered but still nothing and looked online - Out of stock so looks liked I've been lied too.... See more
Company details
Written by the company
Shabby believes that home is a feeling. We offer luxurious home interiors, exclusive accessories and furnishings that are curated with love and care by our in-house team.
Contact info
United Kingdom
- shabbystore.co.uk
People also looked at
Excellent Service!
I took a chance on this company - spending a few hundred pounds. I WAS ABSOLUTELY BLOWN AWAY!!! The ease to purchase - the SPEED in delivery and the QUALITY of the 8 plush chairs purchased was OUTSTANDING. My only fret was the delivery courier rang me out of the blue (48 hours after date of purchase), to let me know he was at my door with my order, whilst I was at work so would potentially have to be left outside my front door. Perhaps the method of delivery notifications could be more efficient? Fortunately I was able to speed home and the driver actually helped me take in the delivery. After initial purchase I checked the reviews, they were not good to say the least but I believe this was due to previous company’s Receivership situation and Shabby.co.uk inherited unfortunate customer lost orders and (understandable) negative reactions as a consequence. I hope this relay of my experience via review goes someway to reassure that Shabby.co.uk delivers to high customer specification, quality merchandise and service - from payment to delivery.
August 20, 2022
Unprompted review
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No order received and bank won’t refund Having ordered a mirror fit £454 in…
Having ordered a mirror fit £454 in November which never arrived despite a number of emails promising it would arrive, my card provider won’t issue a refund on the money due to me paying via debit card and company going into administration. So now left £454 out of pocket and no mirror which I saved long and hard for. So what happens now that a new company has taken over Shabby from the administration and all of our missing orders and money?
June 14, 2022
Unprompted review
Very Poor Customer Service
I never leave reviews because I think we all make mistakes but I am very disappointed with this company avoid at all cost. I ordered a mirror last year it was on sale and it arrived damaged after a long wait. I emailed straight away and made follow up emails and they never bothered to respond. There's no phone number the customer service is appalling. I want my money back Shabbystore order #150062208
April 30, 2022
Unprompted review
Fraud
Awful, fraud website!!!
You spend hundreds on furniture which never arrives, no refund given.
Their website states it can take 8 weeks to arrive, which doesn’t come & by then your bank can’t get your money back as it’s been too long.
This company doesn’t deserve 1 star.
April 29, 2022
Unprompted review
Never received my order or any…
Never received my order or any explanation as to why. I wouldn’t gamble your money in them!
March 31, 2022
Unprompted review
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Scammers..
Scammers... Don't buy from these. Ordered something in December... Took £70 from me.
No response from customer service. One huge scam.
March 27, 2022
Unprompted review
Very bad
Very bad. Took the money and never received the product. I have tried to contact the customer service twice and no one reply. They are thefts. Don't buy anything from this website or this company!!
March 13, 2022
Unprompted review
Reply from shabbystore.co.uk
Hello,
I hope you are well.
Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably they have gone into administration and have been advised to suspend trading at this time.
This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately.
Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.
I ordered a mirror which I then…
I ordered a mirror which I then returned in December. I have since been chasing a credit note. It is now March. My emails either aren’t replied to or their returns department are in the process of issuing it. This is appalling service
March 12, 2022
Unprompted review
Reply from shabbystore.co.uk
Hello,
I hope you are well.
Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably they have gone into administration and have been advised to suspend trading at this time.
This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately.
Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.
Never received order after 2 months
Never received order after 2 months. Claimed money back through card provider. Very poor customer service.
March 3, 2022
Unprompted review
Reply from shabbystore.co.uk
Hello,
I hope you are well.
Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time.
This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately.
Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.
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If I could rate 0 stars I would
If I could rate 0 stars I would. I think she level is service I have been shown is absolutely shocking. I ordered x3 mirror wall art back in NOVEMBER 2021, but only received x2 mirror wall art. I have emailed numerous of times and was told that the remaining part of my ordered had been shipped, it’s now March and I’ve had no update, no deliver confirmation, no delivery date. I haven’t been offered to be compensated in anyway shape or form. This was a Christmas present brought that is now extremely over due! Absolutely disgusting. Is it even on its way? Are you even trying to resolve the issue? Are you even bothered? I will NEVER order from here again.
March 2, 2022
Unprompted review
Reply from shabbystore.co.uk
Hello,
I hope you are well.
Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time.
This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately.
Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.
Do not order!!!!!!
This company knew what they were doing, still taking orders knowing the company was in the process of liquidation THIEVES!! Disgusting behaviour
March 1, 2022
Unprompted review
Reply from shabbystore.co.uk
Hello,
I hope you are well.
Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time.
This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately.
Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.
Ordered a set of tables on new years…
Ordered a set of tables on new years eve and still waiting. Iv sent 2 emails and never even replied back . Very rude and disappointed in this company.....
February 26, 2022
Unprompted review
Reply from shabbystore.co.uk
Hello,
I hope you are well.
Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time.
This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately.
Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.
Sad story and angry customer After a…
Sad story and angry customer
After a long wait my item finally arrived but broken in pieces on 14th December . A replacement was promised on 7th January but obviously this has not materialised and wont at this stage. First and last time ordering from them!
February 24, 2022
Unprompted review
Reply from shabbystore.co.uk
Hello,
I hope you are well.
Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time.
This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately.
Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.
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Absolute theives
Absolute theives. Took my money and didn’t send goods now I read they’ve gone bust. ( karma) so how do I get my money back now ?
February 21, 2022
Unprompted review
Reply from shabbystore.co.uk
Hello,
I hope you are well.
Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time.
This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately.
Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.
Please read further down the comments……
Please read further down the comments… the company has gone into liquidation:(
I received my order which was damaged, no response to email after I sent photos.. however ! I have managed to get a refund by contacting my card provider :)
Hoping they find a buyer as I absolutely love their stuff ! It’s so unfortunate :(
February 20, 2022
Unprompted review
Reply from shabbystore.co.uk
Good Morning,
Regrettably Luxury Home Furniture Ltd T/A Shabby have gone into administration and have been advised to suspend trading at this time.
This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately
I ordered a chaise in November 2021 and…
I ordered a chaise in November 2021 and was told it would be delivered in the new year but still no delivery . I’ve emailed them several times and received email responses from Phatrica saying she would update me on my order but still nothing and now I get an automated response and the website is down! I want a refund you ABSOLUTE FRAUDSTERS 😡
February 18, 2022
Unprompted review
Reply from shabbystore.co.uk
Hello,
I hope you are well.
Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time.
This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately.
Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.
Avoid at all costs
Avoid at all costs! Order in November, at least 8 emails nil response and no order received
February 16, 2022
Unprompted review
Reply from shabbystore.co.uk
Hello,
I hope you are well.
Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time.
This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately.
Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.
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I placed an order on the 05 January…
I placed an order on the 05 January still haven't received it have sent millions of emails no response
February 16, 2022
Unprompted review
Reply from shabbystore.co.uk
Hello,
I hope you are well.
Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time.
This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately.
Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.
I placed an order in November and…
I placed an order in November and didn’t not receive it despite loads of emails promising it would be delivered each week.
February 15, 2022
Unprompted review
Reply from shabbystore.co.uk
Hello,
I hope you are well.
Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time.
This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately.
Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.
FRAUDSTERS
I ordered a chaise in November 2021 and was promised it would be delivered before Christmas but nothing came. I emailed them 7x and received email responses from Phatrica saying she would update me on my order but nothing still....it is February 2022 and now I get an automated response and the website is down! I want a refund! Don't bother buying from celeb endorsed Insta shops!
February 15, 2022
Unprompted review
Reply from shabbystore.co.uk
Hello,
I hope you are well.
Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time.
This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately.
Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.
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