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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the quality of the wallets and the products offered, highlighting the high-quality materials and impeccable workmanship. Consumers also appreciate the compact card design, the wide range of colors and designs, and the functionality of the wallets. People feel secure using the product, and many consider it a perfect gift. While opinions on customer service and contact experiences are mixed, many reviewers praise the company's after-sales support and warranty service. Customers have reported quick and friendly service, with issues being resolved efficiently. Some reviewers also highlight the company's commitment to sustainability and social awareness, further enhancing their positive perception of the brand.

Based on these reviews

Rated 4 out of 5 stars

I bought a Secrid mini wallet in leather. Initially great perfomance, but after only a year, the cards fall out (actually not all, but 2-3 of 5). I do like the wallet, but the quality does n... See more

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Rated 4 out of 5 stars

I bought a beautiful Slim Wallet and the product itself feels and looks like really good quality. Definitely one of the better options out there when it comes to "modern" wallets. However, I paid an e... See more

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Rated 4 out of 5 stars

Need magnifying glass to read ID in wallet. Easy fix would also be to have ID on paper with larger font and QR code

Rated 4 out of 5 stars

Beautiful wallet. It was very difficult to find this style of wallet that was feminine and functional. This wallet is space saving, holds bills, RFID blocking, holds all the cards I need. Plus shippin... See more

Rated 5 out of 5 stars

Product reviewed: SECRID LIBA® Bandwallet I was looking for a leather-free compact everyday wallet and the SECRID LIBA® Bandwallet has surpassed all my expectations. The material feels gr... See more

Rated 5 out of 5 stars

Job 200 km away from home. Travelling a lot, carrying stuff around a lot. Frequent one hand use when reaching out for plastic cards. Light weight equipment for tablet, credit cards and IDs essential.... See more

Rated 5 out of 5 stars

I have had my wallet for over nine years and used it every day till my cards started falling out so I contacted the company and to my amazement they sent me a prepaid label to send the wallet back rep... See more

Rated 5 out of 5 stars

Outstanding customer service!!! My card holder was so old that it didn't even have a serial number, yet Secrid Customer service sent me a brand new cash flap free of charge International Post to U... See more

Rated 5 out of 5 stars

Superb after sales and warranty service ! After more than 2 years of intensive and daily usage, the embossed leather of my twin wallet started to come loose. So I sent an email to customer service as... See more

Rated 5 out of 5 stars

I've gotten my Secrid Slim Wallet in the mail today and I simply love it. It's made very nicely, looks stunning and is made from brilliant materials. The fact the wallets are assembled in sheltered wo... See more

Rated 3 out of 5 stars

Upon receiving my wallet, I was not happy with how it folded with items inside. I contacted Custoner Services and was told I am.new if you are unhappy simply return it. I explained I would le... See more

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Rated 5 out of 5 stars

My colleague recommended Secrid after receiving one as a gift from his family. My old wallet was bulky and felt cumbersome, especially as an outdoor photographer. When he showed me his Secrid Twinwall... See more

Rated 3 out of 5 stars

I just bought the Miniwallet Pebble Cappuccino as a gift for my wife's birthday, which all looks and feels great with the textured leather. However, the 'Secrid' logo is only a print on the leather (o... See more

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Rated 5 out of 5 stars

It’s a cute and easy to use wallet. My bf has had it for years and the mechanism still worked but the cards could slide out if you shook it hard enough. At Dutch design week at their stand an employee... See more

Rated 5 out of 5 stars

My Secrid card protector is so good looking and smooth. I love it! It feels really good in my hands and it slides each card smoothly in a staggered fashion. The case is a good thickness and is very ef... See more

Rated 5 out of 5 stars

This is a well-made, elegant, and highly functional wallet! Friends have begun asking me where they migh get one (of course, I told them!)

Rated 5 out of 5 stars

I am a long time user of the Secrid wallet. Recently I encountered a problem with my first Secrid. It had a broken mechanism. An amazing sustainable solution was provided and I can still use my origi... See more

Rated 5 out of 5 stars

I did a lot of research on minimalist wallets before deciding to buy Secrid. Not only do they have high quality materials, the workmanship is impeccable! Went with the Twin Wallet in Sea Pebble Gre... See more

Rated 5 out of 5 stars

Not only that the wallet is realy good, then the aftersale support is unreal good. I purchased mine wallet 7 years ago, it is in very good shape, almoat as new, but when I put less then maximum number... See more

Rated 5 out of 5 stars

Super quick and friendly customer service when my package was lost. And when it resurfaced they sent a replacement wallet anyway free of charge because it was already engraved. 10/10!

Rated 5 out of 5 stars

I have owned two Secrid wallets, they have been outstanding. They function beautifully, age well, and take up the smallest possible space in my pocket. I really really recommend them.

Rated 5 out of 5 stars

Wallet broke after four months, which was a shame as I loved it. Secrids customer services has been fantastic and agreed to replace even though id thrown original.

Company replied

Rated 4 out of 5 stars

very poor quality adhesive, which started to peel off quite quickly. design and use very good. They contacted me super quickly and I received a new item super quickly. All due respect to the level... See more

Company replied

Rated 5 out of 5 stars

I am extremely satisfied with the products and experience I had with Secrid. You just won a lifetime customer. Keep up doing the great job!

Rated 5 out of 5 stars

Perfect mechanism, shipment really fast and even with the engraving option ! Also the packaging was nice, I'm really happy for now ^^

Rated 5 out of 5 stars

I have three mini SECRID wallets: one in matte leather, one in green hexagonal leather, and one from their new premium line with embossed leather. I also own their Twinwallet, Slimwallet, Cardpr... See more

Rated 5 out of 5 stars

Love this wallet. Came across it while i was in the Netherlands, it had everything i needed, I bought it immediately. That was over 8 years ago. Finally decided to get a new one … the old was still... See more

Rated 5 out of 5 stars

I received a Secrid wallet as a gift and I love the compact card design and the company’s commitment to sustainability. I’m really happy every time the cards slide out.

Rated 5 out of 5 stars

Had en malfunction on my secrid emailt them true the website. they got back to me in an day and as the website also asked for pictures and i had send them. They send me the replacement parts. i have h... See more

Rated 5 out of 5 stars

I feel secure and confident in SECRID Product. I purchased the Cardslide and I love it. I can easily access my cards and cash. The thing conveniently holds up to 6 cards and is not bulky like other... See more

Rated 5 out of 5 stars

This wallet is our third Secrid. I bought my first one years ago, and I still have it. I have bought my wife two of these. She wore her first one's cover out. They are excellent, and I appreciate the... See more

Rated 5 out of 5 stars

This compact wallet carries all my cards easily and getting at them is simple. The RF protection gives me peace of mind. I highly recommend this wallet.

Rated 4 out of 5 stars

Update: after reviewing on here they did email me to say they’d sort it out and have since sent me a new card holder. So the card holder is great until it breaks… Firstly, they eventually... See more

Company replied

Rated 5 out of 5 stars

I got my wife got one of these wallets and after several years is still enjoying it that much that I thought I should step up also and get myself one. John.

Rated 5 out of 5 stars

Not quite two years ago, in the fall of 2022, I happened upon a Secrid wallet in a favorite mens store. I wasn't sure if the asking price was worth the cost of admission and wanted to do a bi... See more

Rated 5 out of 5 stars

I put a review on here a couple of weeks ago. I have now dealt with the customer service team in Holland and they were superb. It has restored my faith in this company. Thank you Yazan.

Rated 5 out of 5 stars

I bought a Secrid Slim wallet 11 years ago in brown. After so many years the leather finally got thin and it tear down. The card popup mechanism still works great. So just bought a new one. Truly like... See more

Rated 5 out of 5 stars

Great wallet designs. Cards ate truly safe from unwanted scans. Many color and design choices. Very practical I wish i had one different for each day

Rated 5 out of 5 stars

Absolutely love my mini wallet. I have had for couple of years now & ended up getting everyone I know christmas gifts!

Rated 5 out of 5 stars

It is an elegant product and has met my expectations both in design and functionality. It's the perfect gift. Thank you and congratulations

Rated 5 out of 5 stars

This is my second wallet and absolutely love the diamond embossed leather. Just get one.

Rated 5 out of 5 stars

Fell in love with these wallets as soon as I had one in my hand! I’m quite excited to start what I hope is a very long journey with mine!

Rated 5 out of 5 stars

Absolutely love the compact wallet design – sleek, sturdy, and feels premium in hand. The design is clearly well thought-out, offering excellent functionality with a smart layout. I also apprec... See more

Rated 5 out of 5 stars

This is the original... Best Quality, best features and great design! Stay with the original - all the fakes can't match the quality of these products. I love the size, haptic and functionality. There... See more

Rated 5 out of 5 stars

Must Have. Everyone i know switched to secrid, high quality, made in europe...what more to ask for. I hate switching my wallet and having one that is reliable is a must have. Those things last basicly... See more

Rated 5 out of 5 stars

I bought a Secrid Slimwallet with the expectation of durability and premium quality. Within a short period of normal use, the leather started peeling badly – despite the fact that I only carri... See more

Company replied

Rated 5 out of 5 stars

I bought a Secrid wallet six years ago. It has been a constant companion ever since, and is well travelled and much loved. Recently I dropped it onto a hard floor - not for the first time. As a... See more

Rated 4 out of 5 stars

Best amount of features in a wallet I could find so went with the Slimwallet vintage olive-black. After a week or two of using I think it's great. Though I have 2 suggestions. 1. because t... See more

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Company details

  1. Fashion Accessories Store
  2. Gift Shop
  3. Leather Goods Manufacturer
  4. Luggage Store

Written by the company

At Secrid, we reimagine daily essentials into high-quality pocketwear. As a B Corp, we aim to use design as a force for good, supporting our communities and producing locally. The wallet in your pocket, for example, was assembled at sheltered workshops in Holland. So, when you carry our pocketwear, you’re making a difference. A better world starts in your pocket. We focus on providing an impeccable experience and ensuring the extended lifetime of our wallets. Have a question or repair request? Please get in touch via secrid.com/contact.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

197 reviews

5-star
4-star
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1-star

Replied to 91% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

I love my new wallet

I love my new wallet, the feeling in ur hands is like super smooth and I really enjoy just touching it :)
Everything about the wallet feels made with love and now I get to love it (yay)

October 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Outstanding product and service

Product reviewed: SECRID LIBA® Bandwallet

I was looking for a leather-free compact everyday wallet and the SECRID LIBA® Bandwallet has surpassed all my expectations.

The material feels great to the touch and provides a surprising amount of grip in my hand and in my pocket. The design is a great mix of rugged, techy and sporty style that I find looks even better in person than in pictures online.

The layout of the wallet is excellent, providing an impressive amount of storage for it's small footprint. The Coinpocket integrates seamlessly and provides a welcome bit of extra of utility. Overall the wallet was able to fit 95% of the contents of my previous wallet that was twice the size.

Finally, I've found the customer service from SECRID to be exceptional. They helped me address some issues that came up with the delivery of my order and their responses were prompt and courteous throughout, leading to a more than satisfactory conclusion.

Overall I have been extremely impressed with this company and their product and I can only recommend them to anyone shopping in this segment.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Customer service & product fail

In my case Secrid did everything possible to avoid honouring the warranty. They gaslit me at first stating the leather was vintage which it wasn’t, then said it was key scratches (I don’t keep my keys in same pocket) on the deteriorating leather. After much back & forth I was then told the warranty expired (without telling me when) & that the plastic cracked bill fold can’t be repaired. Don’t bother with this company they don’t care enough to even save a 1st time customer. As per further responses they don’t want to be helpful because if they did then they would. Their words are as fake as their warranty. I guess I expected better from a Dutch company & they have ensured that I never buy or recommend their product in the future.

October 1, 2025
Unprompted review
Secrid logo

Reply from Secrid

Thank you for your feedback and for taking the time to share your experience with us.

We’re truly sorry to hear that you were disappointed with how your warranty request was handled. This is certainly not the experience we want for our customers, and we regret that we weren’t able to meet your expectations.

We’d really appreciate the opportunity to take another look at your case. Please don’t hesitate to reach out to us directly at info@secrid.com so we can assist you further.

Kind regards,
The Secrid Customer Care Team

_______________________________________________________________________________________________

Update:

Thank you for taking the time to share the additional information. We’ve reviewed your case again, and we’re truly sorry to hear that you feel this way.

We’d like to clarify that our wallets come with a standard two-year warranty, which extends to three years when the product is registered on our website. Unfortunately, your wallet is no longer covered by this warranty period.
Please know that we always aim to help our customers in the best way possible. However, in this case, there is unfortunately nothing more we can do.

We genuinely appreciate you taking the time to reach out and share your experience.

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Rated 5 out of 5 stars

I have had my wallet for over nine…

I have had my wallet for over nine years and used it every day till my cards started falling out so I contacted the company and to my amazement they sent me a prepaid label to send the wallet back repaired it and sent it back to me at no cost and all in five days. That’s five star service I wish all companies were the same . Thank you Secrid

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

200+ USD "premium" wallet, worth sh*t (issue resolved - 5 stars)

I bought a Secrid Slimwallet with the expectation of durability and premium quality. Within a short period of normal use, the leather started peeling badly – despite the fact that I only carried it in my pocket or bag, never exposed to water or harsh conditions.

I contacted Secrid, provided photos and proof of purchase, and explained that the issue clearly looked like a material defect. Unfortunately, their so-called “specialists” dismissed the problem and claimed it was not a production error. No solution, no repair, no replacement – just a polite but useless email.

For a brand that positions itself as premium, this is unacceptable. A wallet in this price range should last years, not start falling apart after light, careful use. Instead of standing behind their product and valuing customer trust, Secrid has chosen to hide behind excuses.

I will never buy from Secrid again, and I would strongly advise others to think twice before spending money on what appears to be overpriced, low-quality leather products backed by unhelpful customer service.

Update: We received a new wallet, guidance on which to pick for our need. Returned the old one and the service was good and fast.

September 9, 2025
Unprompted review
Secrid logo

Reply from Secrid

Thank you for sharing your feedback.

We’re truly sorry to hear that your experience with your wallet did not meet your expectations. This is not the quality or level of service we aim to provide, and we completely understand your frustration.

We would very much like the chance to review the situation and find a suitable solution for you. Please feel free to reach out to us at info@secrid.com so we can look into this further and assist you directly.

Your feedback is extremely valuable to us, and we are committed to continuously improving both our products and our customer service.

Kind regards,
The Secrid Customer Care Team

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Rated 5 out of 5 stars

I recommend

Perfect mechanism, shipment really fast and even with the engraving option ! Also the packaging was nice, I'm really happy for now ^^

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Must Have

Must Have. Everyone i know switched to secrid, high quality, made in europe...what more to ask for. I hate switching my wallet and having one that is reliable is a must have. Those things last basicly forever. Some collegues have them for like 10 years+ and they still work perfectly. 10/10 would recommend

August 27, 2025
Unprompted review
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Rated 5 out of 5 stars

My Secrid card protector is so good…

My Secrid card protector is so good looking and smooth. I love it! It feels really good in my hands and it slides each card smoothly in a staggered fashion. The case is a good thickness and is very effective at blocking unwanted nfc interactions. 10 stars!

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service!!

Outstanding customer service!!!
My card holder was so old that it didn't even have a serial number, yet Secrid Customer service sent me a brand new cash flap free of charge International Post to UK. Not once but twice as the first letter got lost.

Huge thanks and still loving the product.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Still working after 11 years!

I bought a Secrid Slim wallet 11 years ago in brown. After so many years the leather finally got thin and it tear down. The card popup mechanism still works great. So just bought a new one. Truly like the (dutch) design and that it is small and stylish. Keep up the good work, Secrid !

August 14, 2025
Unprompted review
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Rated 1 out of 5 stars

customer service can kill your brand...

I have had a secrid slim wallet for about 3 yrs and liked it a lot! However, I just got a metal credit card and it doesn't hold those in the wallet. Almost lost the card 2 times already...Reached out to customer service to see if there was anything that could be done. First, they dont respond to your email unless you message them on social media. Second, their only suggestion was to buy the new PRO wallet. I asked if there was any consideration/discount and answer was no... saying "it is not fair to other customers" which is the most ridiculous excuse I have ever heard from a company for being cheap. They lost an oppty for a sale and turned a net promoter into a net detractor of the brand... by treating existing customers poorly. So found another company and bought their wallet.... bye bye SECRID...

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Top Drawer Product

Fell in love with these wallets as soon as I had one in my hand! I’m quite excited to start what I hope is a very long journey with mine!

August 3, 2025
Unprompted review

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