ONP Solicitors Reviews 26,620

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its efficiency and the smooth, stress-free nature of their interactions. Many reviewers specifically commend the staff for their professionalism, helpfulness, and responsiveness. Consumers appreciate how quickly their questions are answered and how well-informed they are kept throughout the entire process. The company's app is also a standout feature, with users finding it easy to use and helpful for tracking progress and submitting inquiries. People feel the app contributes to a modern and convenient experience. While opinions on the contact method are mixed, the positive feedback on response times suggests that the company generally communicates effectively.

Based on these reviews

Rated 5 out of 5 stars

We have used Jenna Rowley this year for both my house sale and house purchase and she has been fantastic throughout. During a sometimes challenging period of time Jenna has been so helpful with grea... See more

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Rated 5 out of 5 stars
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Used ONP via our new bank for remortgage and HTB redemption. They have a fantastic app which was really easy to follow and submit questions, as well as being kept up to date with progress. The add... See more

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Rated 5 out of 5 stars
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Tafadzwa was so helpful and obliging with my remortgage. We didn't actually speak but every query or problem either of us had was addressed quickly and efficiently via email, usually within 24 hour... See more

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Rated 5 out of 5 stars
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I used their services 10 years ago and again this year. It was a good experience then. It had gotten better this year by their digital transformation. I loved it, in that at this point they are o... See more

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Rated 5 out of 5 stars
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I felt supported and cared for all the way through the past 6 month. Fantastic communication took place via email , texts, letters ,phone and of course app. I found app very useful and simple as I... See more

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Rated 5 out of 5 stars
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Charlie was recommended to us through our mortgage broker, and she has been absolutely delightful and such a pleasure to have on our team. I haven’t had a single worry — the whole process has been s... See more

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Rated 4 out of 5 stars
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Although the experience was quite clinical, every part of the transaction was carried out in a very professional manner. My only criticism would be, that at the point of money transferal, human contac... See more

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Rated 4 out of 5 stars
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Great service from Lynsey at ONP who helped us complete the purchase of our new home. She was always responsive on emails and answered when I had called. The process was relatively straightforward and... See more

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Rated 5 out of 5 stars
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Honestly, the best service from O'Neill Patient Solicitors LLP, I couldn't have asked for more. They are very easy to approach with any queries on the day. Their online portal is straightforward to na... See more

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Rated 5 out of 5 stars
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The remortgaging conveyancing process was easy, quick and efficient. The firm were easy to get hold of, very helpful when I spoke to them, and even reminded me to sign our mortgage deed (I’d forgotten... See more

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Rated 5 out of 5 stars
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From the start to completion the process was slick, smooth and the app easy to navigate. You are given plenty of time and simple to follow instructions. I wish more Solo adopted such modern and innova... See more

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Rated 5 out of 5 stars
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We were kept fully informed at all times and whenever making contact got a very quick response. They are very straight talking and no nonsense which I love. Also dealt with nonsense enquiries from the... See more

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Rated 5 out of 5 stars
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Elizabeth was fantastic, really efficient, quick to respond and explained everything clearly. We managed to complete in under 3 months from offer acceptance. The app made everything very easy to keep... See more

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Rated 5 out of 5 stars
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We were allocated ONP by Co-Op as part of our re-mortgage and Rachel Sutton was our case manager. The process was very smooth and I was impressed with the app, which allowed me to deal with the... See more

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Rated 5 out of 5 stars
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From the beginning of the process or procedure to the very end of it every step was an amazing and professional their great team was very good with their work. Especially Charlie such an Amazing pers... See more

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Rated 4 out of 5 stars
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We did not have to deal with any problems during the process. Alison was very helpful and patient during an almost 12 month long process. Communication at times was tricky, but using the app would be... See more

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Rated 5 out of 5 stars
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Grace Carter from ONP Solicitors would highly recommend , kept upto date on app and through emails at every stage to make it smooth running process . Would defiantly use them again

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Rated 5 out of 5 stars
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I’ve use ONP solicitors many times and the recent experience was as good as all the rest. Communication is first class and the app to track, message and upload documents is helpful and easy to use. Ch... See more

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Rated 5 out of 5 stars
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Chiara was always on hand to help and explain any questions me and my wife had throughout our mortgage journey. She helped us throughout the process and was always very clear on requirements

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Rated 5 out of 5 stars
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We were taken care of by Carleigh & Georgia-Mae. As first time buyers wanting to secure our forever home & this was a daunting experience. Carleigh & Georgia-Mae made the experience so easy. Everythin... See more

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Rated 5 out of 5 stars
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Alice was amazing from start to finish- having never remortgaged before she was on hand to quickly answer any queries I had and no question was too small, I would highly recommend Alice and use again.... See more

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Rated 5 out of 5 stars
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Brilliant service from ONP. We were purchasing our first home, Jordan was very responsive and gave us all the information we needed thank you for making this experience stress free

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Rated 5 out of 5 stars
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A big thank you to Ali Shafiq whom had made my remortgage case smoothly , and also a big thanks to Bethany Hamlin whom reassured me while Ali was away and I was under pressure due to short notice!If y... See more

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Rated 5 out of 5 stars
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ONP came as highly recommended from our financial advisor. We were first time buyers and had no idea what to expect. The whole process was smooth and straightforward. The digital platform listing t... See more

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Rated 5 out of 5 stars
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Really happy with the service provided by the ONP solicitors. J’Adore made my remortgage journey very smooth and simplified and very patiently answered all my queries. I would highly recommend their... See more

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Rated 5 out of 5 stars
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Were very helpfull in the fact i couldnt do things online ,so sent paperwork even marking out what i need to fill in and what to send back .Ive never remortaged before ,even if i rang up and left a me... See more

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Rated 5 out of 5 stars

As a first-time buyer, I did not know what to expect about the legal side of purchasing a home, but our solicitor Jenna made the entire process feel smooth and stress-free. Jenna was always quick to r... See more

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Rated 5 out of 5 stars
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Alice was always very helpful and informative whilst dealing with our recent remortgage. Any queries we had were dealt with promptly and efficiently. Would highly recommend ONP Solicitors and will be... See more

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Rated 5 out of 5 stars
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We were referred to ONP through our mortgage broker to deal with our remortgage and couldn’t be happier. Chelsie was great to deal with, and made everything very easy. The app allows you to track the... See more

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Rated 5 out of 5 stars
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Martin Whalley made my first time remortgage process stress free and smooth, without any issues. Any questions I had were answered timely. Thank you Martin!

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Rated 3 out of 5 stars
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We used this service for a remortgage and expected a smooth, streamlined process via the online portal. Instead, it felt disjointed, with poor communication from our case manager and key updates arriv... See more

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Rated 5 out of 5 stars
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Second time using ONS, have to say both times the experience has been exceptional, highly rate them. Most recently my account manager was Kieran, he provides a very good service, highly recommend!

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Rated 5 out of 5 stars

My mortgage completed today and I just wanted to extend a huge thanks to Lucy Yates for her support and the overall ease of the transaction. The mortgage completed exactly on time and the money was c... See more

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Rated 3 out of 5 stars
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The company does not listen to the customer, we have used this company for 2 property remortgages, we asked for paper format which they agreed but never did, today our excess funds have been put int... See more

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Rated 5 out of 5 stars
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Had such a smooth experience. Looked after both the sale of my house and the purchase of the next. The app is amazing, so easy to get things done and when asking questions Sheraz was so fast with r... See more

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Rated 5 out of 5 stars
Invited

I had a great experience working with ONP Solicitors, during my re-mortgage process. Everything was handled online, quickly and efficiently, with no hassle at all. The team was professional, responsi... See more

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Rated 5 out of 5 stars
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Buying a house is a long and stressful process, our solicitor was knowledgeable, patient, friendly, helpful and very understanding. Saira did an excellent job and we could not complain. Will defin... See more

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Rated 5 out of 5 stars
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The entire process was handled ever so professionally by the team that they guided us through everything with ease. Was a pleasure and a very good experience.

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Rated 5 out of 5 stars
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Ref - 1524967-0001 Sophie H, I’d like to give my highest recommendation to Sophie, who has been an absolute credit to the company throughout my remortgage process. Her approach has been consist... See more

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Rated 5 out of 5 stars
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Customer service was very good and their personnel was very helpful throughout the process of providing the service. I didn't have any cause to complain at all

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Rated 5 out of 5 stars
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I was very happy with the service provided by ONP. The ability to have an app and see every correspondence and next step of the process was brilliant. I personally would recommend this company giving... See more

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Rated 5 out of 5 stars
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I was particularly happy with the app, the ease of contact, and the speed of communication. The whole process ran so smoothly. My case manager was Chelsea and I can’t speak highly enough of her

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Rated 4 out of 5 stars
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The whole remortgage process is seamless and saves a lot of time and effort. Also the Case Handlers' I dealt with were very polite, prompt and helpful

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Rated 4 out of 5 stars
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Did all the work well in the background. I would have liked an easier route to contact them via phone instead of relying on their app but it worked pretty well in the end.

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Rated 4 out of 5 stars
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They have an app for update the process and can direct message your solicitor, all the related documents are available there too. which feels very modern and convenience. However, the solicitor not ve... See more

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Rated 5 out of 5 stars
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Excellent service received from Lauren Bailey, senior remortgage case manager for ONP, throughout the remortgage process. Kept us fully informed and was prompt with her responses to our various email... See more

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Rated 5 out of 5 stars
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No issues with the service. A seamless process where everything was made extremely easy. Great communication, would use again.

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Rated 5 out of 5 stars
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Alice really helped in getting our mortgage completed efficiently and within such a tight timescale. We would certainly recommend ONP Solicitors for any of our future conveyancing work.

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Rated 5 out of 5 stars
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Excellent, concise communications. Easy to follow portal. Swift responses from Kieran case manager. 5 stars without doubt

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Rated 5 out of 5 stars
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ONP is the best. I appreciated my assigned solicitor, Thomas, and his professionalism, kindness, patience and responsiveness throughout the process. I thank him and ONP for the excellent service and s... See more

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Company details

  1. Conveyancer
  2. Legal Services
  3. Real Estate Attorney

About ONP Solicitors

Written by the company

ONP Solicitors is a modern, forward-thinking law firm that takes the stress out of buying and selling property. We keep every aspect of legal conveyancing simple, and most importantly, we keep things moving. Wherever you are, we’re by your side, making moving simple.

We are part of Movera. A flourishing platform business, bringing together ambitious home-moving brands from across the sector. Built on the heritage and passion of experienced legal services businesses, brought together to transform the moving market for the better.

For almost four decades, ONP Solicitors has been bringing property ambitions to life with exceptional legal conveyancing services. While we pride ourselves on our personal, bespoke service, we are also digital. This means you can stay up-to-date on the progress of your case 24/7 from wherever you are in the world with the assurance that your dedicated manager is only a phone call or an email away.

Get a quote today

Why choose ONP Solicitors?

Written by the company

Stay up to date 24/7
Stay in touch with your case 24/7, wherever you are. Our mobile app puts your case in the palm of your hand to upload documents, sign paperwork and keep up to date on progress.
Dedicated case manager
At the very start, you’ll be introduced to your dedicated case manager and get their direct contact details. We have years of experience and a team of specialists to support your specific conveyancing needs.
No move, no legal fee
We understand that house moves can sometimes bring unexpected complexities. If things don’t go as planned and your move falls through, you won’t have to pay our legal fees.
Helping people since 1987
With over four decades of trusted service, our skilled experts are ready to provide the guidance you need. Whatever advice you’re after, we’ll connect you with the right specialist to support your case.

No move, no legal fee

We understand that house moves can sometimes bring unexpected complexities.

We understand that house moves can sometimes bring unexpected complexities.
If things don’t go as planned and your move falls through, you won’t have to pay our legal fees.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

27K reviews

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Replied to 97% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Highly recommend ONP Solicitors.

Highly recommend ONP Solicitors.
Lisa and the team were fantastic from start to finish — professional, efficient, and always kept me updated throughout my sale and purchase. Communication was clear and friendly, and everything was completed smoothly. I’m very pleased with their service and would definitely use ONP Solicitors again.

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

Still nil stars, they've surpassed even themselves for dreadful service

Absolutely dreadful company that deserves negative stars - the worst service for any kind of business that I have ever experienced, and far, far worse even than I believed when I first reviewed them.

I expect they will do the usual of asking via Trustpilot for a case number, then pretend to be concerned and invite me to call the anonymous 'them, knowing that it is close to impossible to contact them.

Today marks 63 days since ONP were instructed for my re-mortgage. A competent company would have completed this with time to spare some time ago. I originally cancelled on the last day of the cooling off period, because I was being asked to sign T&C I had not received, and my so-called case worker refused to respond to an easy closed question that require a yes/no answer for 14 days. The broker gaslighted me in to believing this was unreasonable on my part and heavily pressured me in to re-instructing. I reluctantly made the major mistake of relenting and doing so.

Despite receiving my ID documents on their awful portal for 60 days now and me sending it again 28 days ago, the only contact I have had from them is an automation every 7 days telling me the ID check is outstanding.

I have zero idea what they are up to now, but 28 days ago...

1. A senior case said twould be contacting my ex-partner's solicitor (they have not). This is a simple transaction that requires approximately 1 hour of work for which they will be paid £200.
2. Would request a redemption statement (they have not).
3. That somebody would call me back a few days later at an agreed time to discuss my case and clarify what they are doing. They still have not - 24 days after that time has passed.

My case manager has been the quintessential definition of useless. They never answer their phone, routinely ignore emails and do no work on my case, despite having everything they asked for, sometimes twice. They have requested several documents that are for BTL mortgages and copies of a lease which does not exist. Sent chase ups for items they have never requested prior to the chase up. Cannot be bothered to look on their own company portal for documents and requested them again.

The internal complaints system seems designed to make it impossible. The case manager is ignorant. The supervisor is who you are then meant to go to. A little hard when all they give you is a name.

I joined their phone call queue of doom again today at 1pm and used the function to be called back rather than wait. Nobody had the decency to call back. I have given up hope of my re-mortgage ever happening.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

OPN Solistors have just been amazing on…

OPN Solistors have just been amazing on our first time house buying experience. They have always been quick to respond and to keep us updated throughout the process. Can't recommend enough using their internal app which helped us keep track on where we had gotten up to and what we needed to do. We never felt like we were being ignored and they have just made the whole experience stress free. Thank you so much, to everyone at OPN!!!

October 16, 2025
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Reply from ONP Solicitors

We are so happy to hear that you had such a positive experience with your first home purchase! It's great to know our team was quick to respond and that our app helped keep you informed. Thank you for your kind words!

ONP Solicitors

Rated 4 out of 5 stars
Invited

Speedy and efficient work would have…

Speedy and efficient work would have been 5 however the messaging system did not enable me to send messages back so had to email them back

October 15, 2025
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Reply from ONP Solicitors

We appreciate your feedback and are happy to hear about your speedy experience. We're sorry you had trouble with our messaging system and will look into it.

ONP Solicitors

Rated 1 out of 5 stars

Would give zero stars if I could

Would give zero stars if I could. Was a simple remortgage which we started months in advance, provided everything required but they failed to complete on time resulting in additional interest! Communication was poor, no point trying to call them as they never answer.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Easy and clear conveyancing experience

Easy and clear conveyancing experience, would recommend.

October 14, 2025
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Reply from ONP Solicitors

We're happy to hear that you found the conveyancing process easy and clear. Thank you for your recommendation!

ONP Solicitors

Rated 1 out of 5 stars

Think twice if they’re appointed as your free solicitor for a remortgage

Was unfortunate enough to have dealings with this firm during my remortgage with NatWest, as they were appointed as the “free” conveyancing service.

They ignore emails, never answer the phone, and repeatedly “lose” documents, including my mortgage offer which NatWest had to resend three separate times.

There is zero communication, zero accountability, and frankly zero care. I’m sure they might behave differently if you were paying them directly, but when it’s a free remortgage they clearly couldn’t care less.

I have now cancelled my remortgage altogether because I have no faith in their competence or professionalism. Utterly shambolic experience.

October 13, 2025
Unprompted review
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Reply from ONP Solicitors

We appreciate you bringing this to our attention. We're sorry to hear about the difficulties you experienced during your remortgage process. We will ensure this is fed back to a senior member.

ONP Solicitors

Rated 5 out of 5 stars
Invited

Dealt with my case professionally

They dealt with my case professionally, efficiently and to highest standards, looking after my interest as client

October 14, 2025
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Reply from ONP Solicitors

We're happy to hear that your case was handled professionally and efficiently, meeting your expectations. Thank you for your positive feedback.

ONP Solicitors

Rated 1 out of 5 stars

Shockingly Poor. Avoid.

Went with these people after recommendation from my mortgage advisor..of course cus he gets commission. He assured me they were great. HOW WRONG was he?! Very much. I was contacted by precious he rang me during work tien didnt leaves messages just endless missed calls from a number I didnt recognise for over a week. Then she was never available always off sick or family emergency dragged out my house sale to ensure I got hit with increase in stamp duty even though there was no chain so no need to drag it out 16 weeks! So lazy never called back, never answered the phone as soon as she had my money i was her prisoner. Endless mistakes and including sending of the same requests and documents all ready fulfilled and submitted weeks before. She was a total Scatter brain completely unfit to work as a solicitor. Then when she had all signed docs and all my money and everything was agree she disappeared again the friday we completed and so I was unable to move until the following Monday evening, when all hands to help with the move were no longer available! Beyond Poor! Avoid like the plague!

April 28, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

OMP solicitors

OMP solicitors, namely Beth has been superb, made my remortgage experience stress free and flawless. Extremely professional and informative throughout the whole process. Thank you

October 14, 2025
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Reply from ONP Solicitors

We're happy to hear that the remortgage process was stress-free and flawless. We appreciate your recognition of the professionalism and informative support you received. Thank you!

ONP Solicitors

Rated 5 out of 5 stars
Invited

Remortgage in just over 4 weeks

I have just completed on my remortgage with ONP in just over 4 weeks.
My case handler was Chelsie Frost, who I would highly recommend, it was a very quick, smooth process and I was kept fully updated throughout.
Thank you Chelsie

October 14, 2025
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Reply from ONP Solicitors

We're happy to hear that your remortgage process was quick and smooth. We appreciate your positive feedback and are glad you were kept informed throughout. Thank you!

ONP Solicitors

Rated 5 out of 5 stars
Invited

Very efficient service

I used the service to buy a property through 'modern method of auction.'
I was hesitant at this method due to the speed at which the process needs to be complete. However, Thomas at O'Neill Patient was very efficient and responsive. The sale was processed in good time, with the only hold ups coming from the sellers.

October 9, 2025
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Reply from ONP Solicitors

We appreciate you sharing your experience with the modern auction method. We're happy to hear that our service met your expectations, and we were efficient in processing the sale despite the initial hesitation. Thank you for your positive feedback.

ONP Solicitors

Rated 5 out of 5 stars
Invited

Can’t thank you enough …

Just had the completion day today after a wonderful and easy process with Holly Malamed,no stress quick on everything and very helpful all the way through the all process,much appreciated it. Thank you so so much for your work God bless you 🙏🏼🥳

October 13, 2025
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Reply from ONP Solicitors

We're happy to hear the process was wonderful and easy! We appreciate your kind words and are so glad everything was quick and helpful for you. Thank you so much!

ONP Solicitors

Rated 4 out of 5 stars
Invited

Clesio Felix was our conveyancer

Clesio Felix was our conveyancer, he was very approachable, easily accessible by telephone.
Unfortunately the app ONP solicitors was being upgraded and was never sure my messages were getting through.
The tracking wasn't always up to date but really happy with the service.

October 13, 2025
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Reply from ONP Solicitors

We appreciate your feedback and are so glad you were happy with the service. We're sorry the app upgrade caused issues, we'll address this to improve our services.

ONP Solicitors

Rated 1 out of 5 stars

Absolutely awful awful service

Absolutely awful awful service, case worker never responds to phone calls or other members of team requesting answers, also no correspondence received that docs are uploaded to an app, i only found out about the app from calling repeatedly, case worker not uploading documents received not communicating what else needed to aid completion, a slow painful service ,how they can charge for this is beyond me, its been 3 weeks and every part of the process has only been actioned from my calling daily ,still no completion date in sight - so so disappointed and angry at this disrespectful situation

October 13, 2025
Unprompted review
ONP Solicitors logo

Reply from ONP Solicitors

Thank you for taking the time to leave a review. We are sorry to hear that the service provided has fallen below your expectations, we have identified your case and will feed this back to a senior member.

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