Nook Saunas Reviews 370

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the entire process, from the initial purchase to the efficient and friendly installation. People highlight the excellent communication and customer service provided by the team, noting their knowledge, helpfulness, and prompt responses. Consumers also appreciate being kept informed throughout the delivery process. The sauna itself receives high praise for its quality, stylish design, and ease of use. Reviewers mention that it heats up quickly, maintains a consistent temperature, and offers great health benefits. Consumers find the features, such as the Bluetooth speaker and chromotherapy lights, to be excellent additions. The efficient and professional installation process, along with the friendly installers, further enhances the overall satisfaction.

Based on these reviews

Rated 5 out of 5 stars

This team has been amazing from time of order through a follow up text to ensure all was going well with my new Nook Sauna. The Sauna is high quality, comfortable and elegant, making the space very re... See more

Rated 5 out of 5 stars

Nook communicated well and the technicians who installed my sauna were very professional. The sauna itself is fabulous! Its the basic model but its perfect for me. It only takes about 30 minutes to ge... See more

Rated 5 out of 5 stars

We ordered our Nook after a strong recommendation from a friend who had purchased one. We live in a regional centre. There were some delays from stocking as well as our holidays but Nook communicated... See more

Rated 5 out of 5 stars

From start to finish the team I worked with were professional and so helpful. All conditions and terms were provided. The team provided schedule for delivery and installation. All installed and run... See more

Rated 5 out of 5 stars

I am so happy with my sauna. I bought a 3 person glass front sauna. It looks and feels great. Their customer service really sets them apart. I felt comfortable with my purchase due to the excellent c... See more

Rated 5 out of 5 stars

We ordered a nook sauna for my wife’s birthday and we have been blown away with the customer service and quality of the sauna itself. They went out of their way to deliver it as soon as possible to ma... See more

Rated 5 out of 5 stars

From purchase to install 5star service Kept in the loop in regards to delivery and install Installation was within a hour Amazing product and service Highly … Highly recommended

Rated 5 out of 5 stars

Nook have been fabulous to deal with, from the time of purchase, to the install, to the follow up service. They spend a lot of time on their customer service, and even though we aren’t in a major city... See more

Rated 5 out of 5 stars

The company was great to deal with, good communication and helpful. The quality of the sauna is excellent. We've used it every day for the last 2 weeks and we're loving it. Already recommended nook to... See more

Rated 5 out of 5 stars

Nook Sauna not only make beautifully crafted, thoughtful and well made saunas, but they also understand customer service and relationships building. From the moment we purchased our sauna online we ha... See more

Rated 5 out of 5 stars

We’ve had our Elite sauna for a couple of weeks and couldn’t be happier. The communication, installation and post customer care has been faultless. Highly recommend.

Rated 4 out of 5 stars

Fantastic experience with the Nook team. From initial enquiry; ordering; questions and follow up; and installation - the whole process was smooth and easy. The sauna itself is awesome and works... See more

Rated 5 out of 5 stars

We are obsessed with our Nook Sauna! The process from our first point of contact and communication, right until delivery and beyond was seamless and clear. We even received our sauna earlier than exp... See more

Rated 5 out of 5 stars

Highly recommend Nook saunas. The sauna itself is incredible, easy to use spacious and aesthetically pleasing. The staff are all highly educated and friendly from the get go. Prompt on replies and co... See more

Rated 5 out of 5 stars

We are really happy with our sauna. We got the one person sauna and it’s plenty big enough. Communication was good, delivery and assembly was excellent and we couldn’t be happier. So pleased we decide... See more

Rated 5 out of 5 stars

Thrilled with our purchase. Slight hiccup at the beginning after delivery, the sauna was not heating properly, first thing the next morning someone was at our door and resolved it within 10 min. Turn... See more

Rated 5 out of 5 stars

I ordered the one person elite Nook sauna and I absolutely love it! It’s everything I wanted and more. The whole process was seamless, straightforward and super easy from placing the order, delivery,... See more

Rated 5 out of 5 stars

From purchase to delivery the process was so smooth. Anyways kept UTD with the progress, delivered ahead of time, installers precisely on time, professional and installed in no time at all. Ran us thr... See more

Rated 5 out of 5 stars

From ordering to installation, the process has been super easy and Nook have kept in contact throughout. The 2 person Sauna we purchased is perfect! Trying get my husband out of it is the challenge... See more

Rated 5 out of 5 stars

Absolutely love our Nook Sauna! From the moment it arrived, it was clear this was a high-quality, well-designed machine. The setup was straightforward, the build is solid, and the performance is... See more

Rated 5 out of 5 stars

One of our best purchases by far, it's such an awesome investment and a real luxury to have at home. We got a Nook Core 2 Person sauna in June and it arrived and was installed in mid July. I am truly... See more

Rated 5 out of 5 stars

I just want to say your whole company and team have been absolutely amazing to deal with from start to finish with our sauna experience. The customer service has been excellent and truly exceptional... See more

Rated 5 out of 5 stars

Great product, great customer service, and great value. We took a while evaluating all the options, very glad we went with Nook.

Rated 5 out of 5 stars

From the ordering to instal the whole process was easy, clear communication, fast delivery, no mess left. Great follow up. All questions answered. Best of all it’s an awesome sauna

Rated 5 out of 5 stars

Nook saunas were a pleasure to deal with, the polite and efficient staff made the experience a pleasure. The sauna itself is awesome. An enjoy to use. The whole family has got into the use of t... See more

Rated 5 out of 5 stars

10/10 experience with Nook Saunas! Communications from order, to delivery, to post delivery check ins have been amazing. The guys that installed the sauna and took away all the packaging were excelle... See more

Rated 5 out of 5 stars

What a wonderful experience from Start to finish, we were kept in the loop with updates, we picked the sauna up as we live in Yeppoon, they came in early and worked around us with pick up, it was hon... See more

Rated 5 out of 5 stars

Great product with excellent service, the boys got it assembled and going in 45 min. Don’t waste your money on cheaper products. Great value for money, highly recommend

Rated 5 out of 5 stars

Ordered the one person elite sauna and have absolutely loved it! The sauna is made from high quality materials, the install from the company was seamless and communication throughout has been exceptio... See more

Rated 5 out of 5 stars

Wow! What a team at Nook Saunas. From start to finish the team were friendly, knowledgeable and efficient. I dealt with Carolin before my purchase and she was able to answer all my questions confiden... See more

Rated 5 out of 5 stars

Great expeience with Nook. After order communicatuon was great and install team were on time and very professional. Have used it every day since and would highly recommend Nook. Thankyou

Rated 5 out of 5 stars

Super Impressed with my sauna, exactly what I expected. The customer service was also amazing. I was kept informed of the delivery date and time and the guys that came to install were very helpful and... See more

Rated 5 out of 5 stars

The entire process was easy from start to finish and the lads that installed were friendly and professional. Follow up after install also very good. The 2 person sauna itself is great, I am very happy... See more

Rated 5 out of 5 stars

Absolute game changer. Nothing beats the smell of the Canadian Wood. It’s a nightly ritual for me now that I can’t live without. I pre-ordered and the communication was great leading up to delivery. T... See more

Rated 5 out of 5 stars

Hi I received my nook sauna two weeks a go.I couldn’t be happier from the get go the delivery and instillation by the nook team was very efficient friendly and fast .i now have great pleasure in usin... See more

Rated 5 out of 5 stars

Carl delivered and installed my sauna fantastically. Super helpful and full of advice and tips on how to make the most of my new sauna. I couldn’t be happier with delivery and installation.

Rated 5 out of 5 stars

The customer service is second to none , they were in contact with me from the time of the sale until delivery several times. The sauna itself is fabulous and very affordable.

Rated 5 out of 5 stars

Pat and Darren went above and beyond when installing my sauna. I am extremely happy with the professional service provided. Thanks so much guys 😊

Rated 5 out of 5 stars

Small business service with big business quality. Price on point, delivery and communication on point, sauna is perfect and equal to commercial saunas I’ve heavily used. Legends

Rated 5 out of 5 stars

We absolutely love our Nook Sauna, It fits so well in the space , well made and is beautiful to use, so glad we purchased the 3 person ,gives my husband and I just that little extra space. Carolin ,M... See more

Rated 5 out of 5 stars

Loving our new Nook sauna, as described, warms up quickly, everything working perfectly, looks stylish. Fantastic customer service, from order through agreeing a suitable delivery date, setting up, cl... See more

Rated 5 out of 5 stars

Bought our 3-person Elite 2 weeks ago. It was delivered earlier today and installed by the team led by Jack. Great comms throughout, installed in 45 minutes with a great handover to make... See more

Rated 5 out of 5 stars

My Nook sauna is my latest favourite purchase. Not only does it offer great health benefits but is also a great little time-out from the kids. Nook is a great business to deal with from start to... See more

Rated 5 out of 5 stars

I ordered a two-person Elite sauna, which was on time, and Carl and his colleague were amazing. The only issue was that we couldn’t get it into the building, so we had to reorder a one-person Elite.... See more

Rated 5 out of 5 stars

Professional team the whole way through. Seamless customer service and great communication. Bless up these people, they deserve our business.

Rated 5 out of 5 stars

We are loving the Nook sauna so far. From the jump, the whole process was easy and smooth. We ordered online after a conversation with Carolin, she was great and helped us understand all we needed to... See more

Rated 5 out of 5 stars
Verified

I purchased a Nook sauna recently and have been really happy with it. The build quality is excellent, it heats up quickly, and it’s been a great addition to my routine for relaxation and recovery. The... See more

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Company details

  1. Sauna

Written by the company

Embrace the warmth. Elevate your wellness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

370 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Best to deal with by far!

From researching which sauna/sauna company we wanted to purchase from to purchasing and pickup, Nook Sauna was the best to deal with by far. Very informative, friendly and no question was left unanswered. We set our sauna up ourselves as we live outside the radius of delivery. It was super easy, instructions were simple to navigate and we were using the sauna very fast. We love it! I highly recommend Nook Sauna. You guys are the best.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

I recently had a nook sauna delivered…

I recently had a nook sauna delivered and set up, they were very professional on time polite and great with all communication. I’m loving my new sauna and would highly recommend anyone wanting a sauna go with Nook saunas.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

We are thrilled with our Nook Sauna

After doing much research we decided on Nook and could not be happier. From consultation, selection, installation and service everthing has been 100%. We highly recommend!!!

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

From purchase to install

From purchase to install
5star service
Kept in the loop in regards to delivery and install
Installation was within a hour
Amazing product and service
Highly … Highly recommended

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Elegant, relaxing high quality and amazing customer service.

This team has been amazing from time of order through a follow up text to ensure all was going well with my new Nook Sauna. The Sauna is high quality, comfortable and elegant, making the space very relaxing. The customer service is next level, they answer in questions you have through out the process, deliver the sauna on time, install in 20minutes and go through the how to while they are there. Highly recommend the Nook Sauna and the team themselves. Thank you!

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, great customer service, and great value.
We took a while evaluating all the options, very glad we went with Nook.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend. Great Sauna.

We are loving the Nook sauna so far. From the jump, the whole process was easy and smooth. We ordered online after a conversation with Carolin, she was great and helped us understand all we needed to know. The process was easy and smooth, the guys that delivered and installed were professional and efficient. The sauna is very easy to use and heats up quickly. I was a little concerned that it wouldn’t get hot enough but that’s no issue whatsoever. Cheers Nook, we love it.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect new addition…

Nook communicated well and the technicians who installed my sauna were very professional. The sauna itself is fabulous! Its the basic model but its perfect for me. It only takes about 30 minutes to get up to temp (60°), the Bluetooth works well as does the coloured lights. The only negative is there's no heater in the leg area and I do wish I had the room for a bigger model so I could lay down but my house is too small. Love my new addition!

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with new sauna

From start to finish the team I worked with were professional and so helpful.
All conditions and terms were provided. The team provided schedule for delivery and installation. All installed and running within 20 mins.
Very happy with my new sauna!

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality sauna

The company was great to deal with, good communication and helpful. The quality of the sauna is excellent. We've used it every day for the last 2 weeks and we're loving it. Already recommended nook to friends

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Hot and happy!

We’ve had our Elite sauna for a couple of weeks and couldn’t be happier. The communication, installation and post customer care has been faultless. Highly recommend.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer!

We ordered our Nook after a strong recommendation from a friend who had purchased one. We live in a regional centre. There were some delays from stocking as well as our holidays but Nook communicated very well at every point. The installation was completely seamless. They arrived on time (from Melbourne - 7 hr return trip just for me) and had it all done in under half a hour. We have been using the Nook almost daily. I love it and even my wife, who has never liked steam saunas, has taken a liking to it.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great value, super quality. Zero compromise. Premium experience

Bought our 3-person Elite 2 weeks ago. It was delivered earlier today and installed by the team led by Jack.
Great comms throughout, installed in 45 minutes with a great handover to make sure I knew what to do.
First observations are :

A. it’s really well made.
B. we made a solid decision getting the 3-person unit although a max of 2 will be using it at any one time
C. Have just used it for the first time, it’s a lot more comfortable than a steam sauna. Stayed in for 30 minutes and it was upto temperature quickly.
D. It’s really easy to use and the lights/bluetooth music / timers work flawlessly.

Delighted so far.

This was a great decision to go with Nook after really evaluating our options which were both cheaper and a lot more expensive. Nook represents and delivers great value.
10/10. 👍🌟

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

I am so happy with my sauna

I am so happy with my sauna. I bought a 3 person glass front sauna. It looks and feels great. Their customer service really sets them apart. I felt comfortable with my purchase due to the excellent communication and delivery times.
I cannot wait to feel the benefits of using Nook Saunas. Thank you so much!

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic sauna and customer service

Nook have been fabulous to deal with, from the time of purchase, to the install, to the follow up service. They spend a lot of time on their customer service, and even though we aren’t in a major city they still came out and installed it, for a (very reasonable) additional cost. Love the sauna it’s fantastic, only thing is if I was choosing again I’d probably go for a 3 person just to have that extra room.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

We ordered a nook sauna for my wife’s…

We ordered a nook sauna for my wife’s birthday and we have been blown away with the customer service and quality of the sauna itself. They went out of their way to deliver it as soon as possible to make her birthday and the installers did a perfect job. The quality of the materials make it feel luxurious and the Bluetooth function makes it even better!

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Nook Sauna not only make beautifully…

Nook Sauna not only make beautifully crafted, thoughtful and well made saunas, but they also understand customer service and relationships building. From the moment we purchased our sauna online we had ample communication to keep us up to date on our order. Setting the installation time was smooth and their team seamlessly installed the sauna in our house. We've been enjoying our 3 person sauna for just over a week now and the team at Nook have ensured to keep in touch to ensure its working well. Highly recommend Nook if you want to invest in your wellbeing and wellness with an exceptional, quality product.

September 23, 2025
Unprompted review

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