MOUNTAIN EQUIPMENT Reviews 54

Ordered expensive coat and wrong size was sent. They said to return and they would replace. They’ve charged me to return item. Ignored all emails did not conform they received the item. Chased several times eventually replied to email and given partial refund. No coat and not received all my money. Never ever use

needed to return a jacket with faulty zip after two years. No question. Fantastic response of offer of new jacket. Thanks team, couldn't expect more.

I ordered a pair of trousers. The delivery was attempted once at short notice and the item never delivered. I have contacted their customer services repeatedly, still no refund after 5 weeks. I am now putting in a credit card claim. Terrible!

If I could give them 10 stars, I would!

Sent my jacket to be repaired, was worried it would be a naff sticker over the hole. It arrived today with a whole new panel and in awesome condition again. Thank you team ME, great service throughout - 💯 recommend and I love the kit. 👍🏼👍🏼👍🏼

Having accidently slashed one of the back panels of my down jacket I bought a 'Down & Synthetic Insulated Clothing - Single Panel Replacement' for £30 on their website.
I printed off the label and dropped it off to Post Office. It has been returned to me within 10 days with a repair so good I can barely see it. I am extremely impressed!
I have read many negative reviews but I have bought many Mountain Equipment garments over the years and they have all been excellent, as well as their email communications, which were friendly and efficient.
I continue to highly recommend them.

Hi bought high pile fleece from trekkitt in November. Starting to look shabby and bobbling on the front and sleeves no problem on the back. I’ve had a reply from mountain equipment that it hasn’t been washed correctly. I know how to wash my technical equipment in a technical wash liquid etc. what a pathetic reply

After 9 years of good use my Roller Kit Bag bag is still in good condition, but one of the wheels became damaged. I contacted support to see if any spares were available and I was kindly offered two new wheel sets free of charge. I thought it was a long-shot asking for spares and certainly didn’t expect to receive them at no cost. I can now carry on using the bag for many more years. Excellent customer service.

I was super skeptical about spending £90 on a pair of walking trousers, I’ve never spent that on any item of clothing but needed something comfortable to walk long distances in. I bought the Womens Chamois Trousers. No word of a lie, the best pair of trousers I’ve ever had. Fit me like a glove - with elastane, and what looks like articulated knees. I want ten pairs so I can wear these everyday.

My fleece jacket 10 yo, is still in pretty good shape.
My Ion Bivy - about 5 yo is still perfectly waterproof.
Couple of months ago I bought the Olympus 300 sleepingbag. I doubt that its temerature rating is accurate, but it's super compact, and together with my underquilt, its probably fine up to +5°C.
Overall good quality in my experiance. I was a bit confused over the bad reviews, but maybe quality has changed over the years.

Dreadful. My 6month old jacket is saturating in rain. ME have looked at it and say it is contaminated with a few dried on marks. They have told me to go reproof it. Don’t waste your money on this garbage.

I sent my sons coat off for repair as he put a hole in it 😡 Samantha give me a phone call to discuss the coat and she was lovely! I got the coat back in just under 3 weeks. Mountain equipment have been great the lack of communication from Royal mail is the disappointing side. It said the coat was waiting at the post office for the 1st week and a half!

I have been waiting for three weeks now to resolve an issue with delivery via DPD, it takes nearly a whole week just to receive a reply, there are no direct phone numbers to contact customer support and quite frankly they are absolutely horrendous, why is there no support for your products which cost SO MUCH?! it is an utter joke that such a big company with such expensive products, has such atrocious customer service, the online chat merely sends a message which they will never get back to, what is even the point? I would SERIOUSLY consider purchasing from their website, if you are after an item, I would urge you to buy it elsewhere from the likes or blacks etc. who actually reply to your queries! awful company to deal with.

Have a pair of Kongur MR Salopettes and Jacket that I use when working my search dog in North Wales. They are both robust and waterproof its great to know you can rely on your kit when the going gets tough!

Bought a Lthotse red jacket which cost over £300. Was a nice jacket for around 2.5 years of moderate use, dog walks, school run etc. Then I started to get damp arms despite following the care instructions on the website. After 3 years I started to get quite wet on the body and arms. As the warranty claims to last a reasonable amount of time approx 3-5 years I sent wrote to Mountain Equipment and was asked to send the jacket in for inspection. The aftersales manager wrote to me saying there was contamination on the jacket which caused the leaks and they would not be replacing or repairing the jacket, their decision was final. On close inspection it is obvious the contamination is leaking water and red dye from the jacket at the point the taped seams have failed and water had got between the goretex layers.

Do not believe there is an extended warranty. They will not replace or repair your jacket. It will not last beyond 3 years. I have a Northface jacket that is still going strong after 5 years with far more use. Not a good long term product and poor after sales care.

Spend your money elsewhere.

Bought 2 brand new jackets , I got a lhoste pro shell and my partner got a ladies makula. 2nd time my partner used the jacket in light rain to walk to the shop the jacket had patches all over were it's wetted out and not beaded. Contacted mountain equipment and they wanted me to waterproof it and tumble dry a brand new jacket , which I did but only slightly better. My lhoste was great walking to the shop in the rain, 3rd time I wore it one shoulder was very wet were I had a rucksack few days before over one shoulder , it had a line of soaking fabric the width of the strap, must of rubber the dwr off.

Mountain equipment is not like it used to be it's not fit for purpose, the new eco dwr coating are garbage , be prepared to have to waterproof the jacket and tumble dry it from new . I would look around and dry a company with the old coating. I'm very disappointed with the jackets and if never buy another mountain equipment waterproof jacket . They know the coating is rubbish but as most companys they are in denial. Buy another brand .

Good products but needs to be more transparent with refunds, especially when docking postage costs!!

Bought a pair of Mountain Equipment, hiking boots with their own equivalent brand of Goretex. Absolute rubbish don’t touch then with a barge pool. They lost their waterproofing very quickly and were never breathable..

Also bought a footwear waterproofing spray. Absolute rubbish. I would’ve been better spraying them with water. Very disappointing and crazy waste of money..

I bought a pair of ibex pants fro. Mountain equipment sone time ago. My husband just lo es them and an added plus is they do look great on him. They are designed for mountaineering but the most mountaineering he does is climb the stairs!. He was gutted when after pulling at the belt the end tag came off. I emailed Mw to ask if I could buy one. They responded that day with a code that not only replaced the belt free but also took off any postage charges. Wrll done Mountain warehouse, we will be ordering more. First class products and customer service. Thank you Linda for great help
Jean x

do not waste your money on these coats, I bought 2 for my boys, had to return one because the logo had completely peeled off after 4 months, then when it rains my boys get soaked, and I mean soaked, when they take the dripping wet coat off their clothes underneath are wet, not even good in light rain, and im sorry but for £200 I expect it to be waterproof like it says it is, honestly the worst coats I've ever bought and I will never repurchase no matter what the teenage fashion is! I also have all proof of purchases, returns and pics of logo.

Bought a gortex jacket about 8 months ago the my keys have pierced the jackett gone through I've emailed for repair and apparently a key is not advertised to be put in the pockett ?????????wow what else is a pockett for they should be robust enough to be able to put your keys in there then told we'll you could of had a repair but our workshop is shut so you can got to a third party nice !!the amount of money I've spent are well like most of these flash in the pan mountaineering brands soon go under with this attitude!