Bought a Lthotse red jacket which cost over £300. Was a nice jacket for around 2.5 years of moderate use, dog walks, school run etc. Then I started to get damp arms despite following the care instructions on the website. After 3 years I started to get quite wet on the body and arms. As the warranty claims to last a reasonable amount of time approx 3-5 years I sent wrote to Mountain Equipment and was asked to send the jacket in for inspection. The aftersales manager wrote to me saying there was contamination on the jacket which caused the leaks and they would not be replacing or repairing the jacket, their decision was final. On close inspection it is obvious the contamination is leaking water and red dye from the jacket at the point the taped seams have failed and water had got between the goretex layers.

Do not believe there is an extended warranty. They will not replace or repair your jacket. It will not last beyond 3 years. I have a Northface jacket that is still going strong after 5 years with far more use. Not a good long term product and poor after sales care.

Spend your money elsewhere.