James Fuller

Hi James,

Thank you for contacting us and I am sorry if you have not received your refund, as of yet.

If you can please contact us on 0800 458 1065 (option 3), a colleague can look into this for you. Please have your order number to hand and tracking number for the return. Your case number is CS2524423.

Kind regards,

Beck

Hi, thank you for your feedback, this is really disappointing to hear so we’d really like the opportunity to discuss this further with you. Please drop us an email with a copy of this review on we_are_listening@next.co.uk and we’ll be in touch shortly.

HI James,
we're deeply sorry to hear about your experience with your refund and our customer service team. It's unacceptable that you haven't received your refund after three weeks, and we understand your frustration.

We apologize for any inconvenience caused by our WhatsApp support team. We aim to provide helpful and efficient service, and it's clear we've fallen short of this standard in your case.

Please rest assured that we take your feedback seriously and will address these issues internally to prevent recurrence. Our customer service team will reach out to you promptly to resolve the refund issue and ensure that you receive your refund as soon as possible.

Thank you for bringing this to our attention, and we appreciate your patience and understanding.

Best regards,
Wayfair UK

Hello,

Thank you for taking the time to leave a review.

We endeavour to give our customers a really positive experience, so we're very sorry your order/item was out of stock.

We source stock from our major warehouses and store stock areas and occasionally we have to cancel items. We apologise for this.

We use all feedback to learn and improve.

Superdry Team

Thank you for your feedback, I do apologise you have been signed up automatically to our mail system.

We have sent you a request for further information. Please can you contact on https://www.cartridgepeople.com/info/contact-us and a member of the customer service team can assist you further.
Kind regards
Rachel

Hello James Fuller,

I would like to apologise for the issues you have described in the closure of your account with our Customer Care Team. In no way do we intentionally make this process more difficult for our customers.

However, I understand that this is still a frustrating situation, so I would be more than happy to further investigate this for you, to find out why this process is taking so long for you.

In order to help locate your account, we need some additional information. Please respond back to my email via Trust Pilot with some additional account information and we will be in touch.

Best regards,
Sohaib
Your Verisure Customer Support Team

UPDATE: I can see you have spoken to our Customer Care Team and they have provided a resolution.

Should you need any further assistance in the meantime, please don't hesitate to get back in touch.

Hi, thank you for your feedback. We are constantly improving our spam filters and countermeasures. Sorry to hear about your negative experience. Our team is aiming to always be one step ahead.

Best regards from your mailbox.org-Team!

Hi James,

Although negative, we appreciate you taking the time to flag this with us.

We have tested the phone lines, and this is all ok, we have been receiving and taking calls with no problem.

It may have been that it lost signal, which can sometimes cause it to automatically hang up.

We would suggest that you call us again. If you call the below number, it will go through to our sales department:

0344 557 9907 (option 2 then option 3)

We will also pass onto the information to our team to take a look as to why the payment screen was not allowing you to do this.

Thank you,

Poppy
- SmegUK