MoparPartsGiant.com Reviews 497

TrustScore 4 out of 5

3.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the company for the easy and fast delivery service. Consumers highlight that they received the correct parts, at a good price and in a timely manner. People are also satisfied with the website, which is easy to navigate. They also feel confident that the parts are OEM replacement parts, guaranteed to fit and work, thanks to the detailed product descriptions and diagrams. However, some reviewers report issues with refunds. Some consumers express concerns about the order, especially regarding shipping costs and delivery times. A few reviewers mention that the part number search isn't great.

Based on these reviews

Rated 4 out of 5 stars

You would have gotten 5 stars but apparently your part number search isn't great. While placing a previous order (15 minutes ago) and searching for a particular part number your search gave me "no res... See more

Rated 4 out of 5 stars

availability of parts was nice. Not crazy about shipping from two different locations with two different dates. I couldn't give 5 stars until I see that my order arrives on time and order is correct.

Rated 4 out of 5 stars

The ordering was very good, now we will see if the product delivered is the correct item?

Rated 4 out of 5 stars
Invited

Just having the part was great. the extra charge for it "being old" was a bit more than I expected.

Rated 3 out of 5 stars

I understand paying a shipping fee, and for a part that weighs less than 4 ounces, a few bucks would be appropriate. But $44? Stupid way to mark up your product unnecessarily. It's like the resort... See more

Company replied

Rated 3 out of 5 stars
Invited

Received the parts as expected, but the cost for hardware was pretty high. Also, the cost of the shipping was ridiculous, and took longer than expected. Ended up costing me around $40 for 2 bolts, a... See more

Company replied

Rated 2 out of 5 stars

Ordered a part using vehicle VIN and part number provided by Jeep Dealer. Mopar Parts Giant substituted a part that was a different color and which was not noticed until installed in the vehicle by t... See more

Company replied

Rated 5 out of 5 stars

Easy to find the parts I needed. Easy to verify that the parts I was looking at were the exact correct parts by supplying diagrams and drawings. I feel comfortable that these are OEM replacement par... See more

Rated 3 out of 5 stars
Invited

In this day and age of sourcing parts, you should be able to find pretty much everything. Reasonable prices too. These older cherokee models have a comeback in popularity. Parts are the hardest things... See more

Company replied

Rated 5 out of 5 stars
Invited

I was able to look up the part, and it had a good technical drawing. The part was numbered and you knew what you were going to get. You had the item in stock! I had contacted a couple of other mopar s... See more

Rated 5 out of 5 stars
Invited

Absolutely did a fantastic job from start to finish. Would highly recommend for any Mopar parts. Quick shipping and decent prices.

Rated 5 out of 5 stars

Price was way below anywhere else. Website was easy to navigate. I'll definitely be back for more parts. Thanks MPG!

Rated 5 out of 5 stars
Verified

My experience was great because I was able to locate my part even though I thought I wouldn't. Your site was easy to navigate thru and locate my part I needed. I'm glad I found your site so I was ab... See more

Rated 5 out of 5 stars
Invited

The online experience was very good. Parts easy to search for. I input my vehicle information and was able to match the parts I needed. Ordering was easy. They arrived in great time and were perfect... See more

Rated 5 out of 5 stars
Invited

Great service, lower pricing than the dealer by several hundred dollars. Arrived ahead of schedule. What else do you want when ordering something!

Rated 5 out of 5 stars
Invited

Thank you for our part for our Jeep Grand Cherokee it fitted perfectly and it’s made such a difference , with the door staying open . Was perfectly packed and received in record time . Thank Youn

Rated 2 out of 5 stars
Invited

The reservoir cap came in and was severely damaged. I was advised a replacement would be sent. One never showed up. I had to follow up to check on the status and I was issued a refund. Never did recei... See more

Company replied

Rated 5 out of 5 stars

Thanks so much for the perfect part for my 2013 Dodge Journey! It’s been years since all my lights and rear wiper worked at the same time! No more splicing together the wires anymore! Super easy insta... See more

Rated 2 out of 5 stars
Invited

i never received an email receipt, and as a company who has to account for credit card purchases, it made if very difficult to do my job.

Company replied

Rated 5 out of 5 stars
Verified

Exactly what I was looking for to replace my Mitsubishi 3.0L water pump crossover tub(s). Exact fit....it doesn't get any better than that.

Rated 5 out of 5 stars
Invited

Original equipment at the lowest price. Easy purchase. The windshield washer nozzle fits perfectly and works exactly like the original. Thank you!

Rated 5 out of 5 stars
Invited

I was on the fence about ordering from MPG at first ? read a lot of great reviews,and decided to move forward with my order. ordering was a breeze ! typed in my part numbers and all info needed right... See more

Rated 3 out of 5 stars

Im definitely not happy with their $9.95 "vintage part fee" W T F is that? Never heard of such a thing. I JUST placed my order, this bogus fee is same amount as shipping cost +/- a few cents.... See more

Company replied

Rated 5 out of 5 stars
Verified

Such a relief being able to get factory parts and not have to worry about reliability. Parts arrived quickly and the whole process was easy. Thanks so much!

Rated 5 out of 5 stars
Invited

Best price, no hassle ordering, shipping was smooth, and part was correct the first time. Will definitely use them again.

Rated 5 out of 5 stars
Invited

Very good experience! I got the correct part, at a very good price and it arrived on time. I will definitely be back when I need genuine Mopar parts!

Rated 5 out of 5 stars

The part number and images being shown made me confident that I ordered the correct part

Rated 3 out of 5 stars

I like to get the parts I have been locking for. I dislike that my hotel address was not accepted for shipping by your system, so i had to ship to a friend of mine.

Company replied

Rated 5 out of 5 stars
Invited

The product description and diagram really aided in making sure I picked the right part. Delivery was pretty fast too.

Rated 5 out of 5 stars
Verified

Clutch fan worked great. Had already purchased and installed clutch fan from local parts store. Fan would be on when only 40-50 deg F outside. Was on most the time. Saw on several Ram forums this w... See more

Rated 5 out of 5 stars
Invited

Part fixed my problem in the jeep, part got here very quickly was able to make the repair easily

Rated 2 out of 5 stars
Invited

I still dont have my parts. I am sure everything will be fine but I was hoping to install them this weekend.

Company replied

Rated 5 out of 5 stars
Invited

easy process - right parts - good price - fast delivery

Rated 5 out of 5 stars
Invited

They had a hard to find part and delivered everything fast and efficient.

Rated 5 out of 5 stars

Fast and friendly service !!! best of yet the truck is back on the road again !!!

Rated 5 out of 5 stars
Invited

Super easy to navigate and found what I was looking for!

Rated 5 out of 5 stars
Invited

Item was correct, shipping was prompt. Item was packed to prevent damage.

Rated 4 out of 5 stars

Received the parts quickly. But one of the parts had the wrong diagram on the website.

Rated 5 out of 5 stars

There's not one single site that I found that goes to the extent of helping you find what you need AND HOW MANY. The diagrams they have on their site are beautifully illustrated and they have a comple... See more

Rated 5 out of 5 stars

On time and the correct part. Much better price than the dealership….not of the wood yet needs the special obd scanner that only the dealership has. Wish they’d let go of that notion

Rated 5 out of 5 stars
Invited

Part was at a good price. Fast shipping. Great communication from placing the order, through delivery. Will definitely be purchasing parts from here in the future. Thank you!

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Company details

  1. #62 of 73 best companies in Auto Parts Store

Written by the company

Looking for the best customer service, unbeatable prices and fast shipping? Well you have come to the right place. At MoparPartsGiant, we have been providing world class Mopar products and services to our customers for over a decade. We offer OEM Mopar parts for the most affordable prices that are generally shipped within three business days from our authorized region based Chrysler dealers.

Written by the company


Contact info

3.8

Great

TrustScore 4 out of 5

497 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 2 weeks


Rated 3 out of 5 stars

Prices and shipping costs are…

Prices and shipping costs are ridiculously high. Not given a choice for shipping is problematic, you are taking advantage of people that are trying to keep their older cars on the road.

October 21, 2025
Unprompted review
MoparPartsGiant.com logo

Reply from MoparPartsGiant.com

Thank you for sharing your experience, and we are truly sorry to hear about the challenges you faced.
We understand how important it is and your feedback is invaluable and will help us improve and better serve our customers in the future.

Rated 1 out of 5 stars

Thieves & dishonest business

Took my money & sent me a part that wasn’t usable. Refused to replace or refund my money, told me I had to have a dealership confirm it was broken meaning paying more komey

August 18, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS SITE!!!

DO NOT USE THIS SITE - LOOK ELSEWHERE!!!
If i could give this site 0 stars, I would. Ordered a part and had to wait over 2 weeks to get it. Finally got it after there being an error with the delivery of the package causing an even longer delay. Com to find out, after the Chrysler dealership installed it, they sent me a DEFECTIVE PART. I got in touch with RMA team. and it’s been ALMOST A MONTH LATER. STILL NO REPLACEMENT PART, AND I WAS TOLD I COULD NOT GET A REFUND FOR IT. Replacement/refund is taking so long that I had to order the part ELSEWHERE. I gave this site’s RMA team everything they needed, diagnostic papers from the certified Chrysler dealership who installed the part, invoice, order info. NO UPDATE. Everytime I call, I am told that there is no update and they will give me one the next day. No call is made back to me, and no update is EVER PROVIDED like they said. It’s getting to the point where I have to go to my bank to get the money refunded back to me because this site is failing to send me a replacement or a refund. DO NOT USE THIS SITE!!! THE MANAGERS JOE AND JOANA DON’T CARE, THEY ARE RUDE AND UNPROFESSIONAL. BEWARE OF THIS SITE - THESE REVIEWS ARE FAKE! I WANT MY MONEY BACK.

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service response

Terrible customer service response. Sent the wrong mat for the back seat of our Jeep and because we didn’t have a photo of the box it came in they would not correct the issue. I clearly showed them the photos of the incorrect small mats received and compared to the item photo on the website. That is not good customer service not resolving because of a missing photo of the box. I will be ordering all additional accessories elsewhere. Buyer beware!!! They don’t care about you once you pay.

October 11, 2025
Unprompted review
MoparPartsGiant.com logo

Reply from MoparPartsGiant.com

Thank you for your feedback. We're sorry to hear you're not satisfied with our return policy.
We understand how important flexibility and convenience are, and we’re continuously reviewing our policies to better serve our customers.

Rated 1 out of 5 stars

Cussed me out in emails and phone calls with customer service

I sent multiple pics of the item that they already knew they sent me. They kept asking for this and that. When I want a refund. Im not paying 70 dollars for a tiny 2 inch emblem. They already knew what they sent me. And they are constantly playing me back and forth. Buy somewhere else. Customer service is evil and they cuss in emails and on phone calls. Take it from me buy somewhere else

September 26, 2025
Unprompted review
MoparPartsGiant.com logo

Reply from MoparPartsGiant.com

We’re sorry to hear about your experience. We take this matter seriously and are currently reviewing the calls and messages made by our representatives to ensure they meet our communication standards.
Your comments have been noted and will be used to help improve our service moving forward.

Rated 1 out of 5 stars

Poor service

I ordered a front and rear differential gasket for my 2008 Dodge Ram 2500 according to the VIN number of that vehicle. The front one was spot on however when I removed the rear cover the gasket was damaged so I had to open the package to see if it fit and of course the gasket was wrong. When I reached out to Mopar Parts Giant they refused to take it back and the person I spoke with sent me to a supervisor I couldn't hardly understand. Of course it was denied again even though I explained that the gasket was not damaged. I would not recommend buying anything from these people if you can help it.

September 30, 2025
Unprompted review
MoparPartsGiant.com logo

Reply from MoparPartsGiant.com

Thank you for your feedback. We're sorry to hear you're not satisfied with our return policy.
We understand how important flexibility and convenience are, and we’re continuously reviewing our policies to better serve our customers.

Rated 2 out of 5 stars
Invited

I still dont have my parts

I still dont have my parts. I am sure everything will be fine but I was hoping to install them this weekend.

September 29, 2025
MoparPartsGiant.com logo

Reply from MoparPartsGiant.com

Thank you for sharing your experience, and we are truly sorry to hear about the challenges you faced.
We understand how important it is and your feedback is invaluable and will help us improve and better serve our customers in the future.

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