Medical Supplies Reviews 4,090

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the promptness of the delivery service, often receiving their orders much faster than expected. Consumers also appreciate the high quality and effectiveness of the products, noting that they meet their needs and are well-designed. People consistently report a positive experience with the ordering process, finding it clear and easy to navigate. The overall service receives high marks, with reviewers highlighting the helpfulness and responsiveness of the company. The products are also praised for their excellent quality, with many customers expressing satisfaction with their purchases.

Based on these reviews

Rated 5 out of 5 stars
Verified

The order of the hernia belt was very easy to do and was delivered within a few days. I have a colostomy stoma with a hernia and found there are not many alternatives to support this kind of situatio... See more

Rated 5 out of 5 stars
Verified

My delivery came quick. The foot protector for use in the shower is really good, I've used it twice now, I mananged to get it over a huge bandage after a Bunion removal operation , I couldnt get m... See more

Rated 5 out of 5 stars
Verified

The quick response was both with my first order, lost in the post and the replacement order was sent out the same day and arrived next. A full refund was made without question on the missing order.

Rated 5 out of 5 stars
Verified

Easy ordering Prompt delivery! Hurray I can take a proper shower!!! I was skeptical at first as I was convinced that some water would find its way in and soak my plaster cast. It didn’t!! It’s a t... See more

Rated 3 out of 5 stars
Verified

Next day delivery was not next day as shop closed 1 minute after I sent order. In this age of 24/7 delivery it should be made clear. It also didn't come with written instructions for set up, had to ke... See more

Company replied

Rated 4 out of 5 stars
Verified

Bought Cryo-cuff unit for after care following knee surgery. Easy to buy and to receive delivery. More difficult to purchase correct sized cuff - return of UNOPENED cuff packet for exchange for anot... See more

Rated 3 out of 5 stars
Verified

Product is great. Delivery service not so good. Order came in two deliveries which we were aware of however no-one informed us of the 2nd delivery date or time and so we couldn't inform the care facil... See more

Company replied

Rated 5 out of 5 stars
Verified

I bought a cryo machine. When I went to use it it came without the actual knee pad. I called and told them. They explained that the pad has to be bought separately. They did not specified that when... See more

Rated 3 out of 5 stars
Verified

Sadly I have been disappointed with my new stick. My reason for seeking a new one was that my previous one was constantly falling over whenever I tried to park it whether at home or out and about. Whi... See more

Company replied

Rated 4 out of 5 stars
Verified

The simple fact that there was someone who answered the phone without delay and gave clear and concise answers to my questions as compared to relying on information from websites.

Rated 5 out of 5 stars
Verified

Amazing service. I had a small fault with my knee support. Really quick reply and response to resolve my issue. As a result my product was replace within two days with the supplier sent me to replac... See more

Rated 5 out of 5 stars
Verified

Very happy with mattress topper get an amazing sleep now with broken bones in spine. Delivery was also fast would recommend

Rated 4 out of 5 stars
Verified

Well the product arrived in good time. Disappointingly now out of stock in black. White catheter bag holders aren't practical for obvious reasons, which i assume is the reason for black ones being sol... See more

Rated 5 out of 5 stars
Verified

Clear and easy ordering system I was able to locate and select my item without any trouble. No unnecessary delays with shipping, the package arrived on time. The item is of good quality and I am ve... See more

Rated 5 out of 5 stars
Verified

The tens machine is just what I wanted with all the appropriate features I am used to on my tens machines. Easy to use, light and I like the clip on belt feature, very useful. Instructions precise, g... See more

Rated 5 out of 5 stars
Verified

I ordered on a Friday in the morning on the website which was easy to navigate. I didn’t expect my delivery to arrive until Monday or Tuesday the following week, however, amazingly my delivery came on... See more

Rated 4 out of 5 stars
Verified

The product was what I ordered and it arrived very quickly. I will use this supplier again but will choose a slightly thicker felt/ wool material.

Rated 4 out of 5 stars
Verified

My sister had one of their kitchen trolleys l was impressed with.I ordered one not quite the same when it arrived,l was disappointed but happy with the trolley it was much better than the one I had.

Rated 3 out of 5 stars
Verified

Sadly unable to find something to suit me. Wasted money doing returns. No free returns which apparently is mentioned but still too expensive to send back.

Company replied

Rated 5 out of 5 stars
Verified

Clear description of item. Easy to order online. Fast delivery. I investigated several companies beforehand and chose this one as they provide NHS patients and clear descriptions. Prices fair.

Rated 5 out of 5 stars
Verified

This Airsport Aircast is a game changer for my ankle ligament damage (constant ankle twisting/rollover/falling over. Much better than the two the NHS have me

Rated 5 out of 5 stars
Verified

The order was delivered promptly and when we realised we did not need the item the return process went well and the refund was received as promptly as the payment received Thankyou

Rated 4 out of 5 stars
Verified

Products delivered promptly & in good condition. Instructions as to the use clear & accurate.

Rated 5 out of 5 stars
Verified

I recently bought a night splint for my peroneal tendinitis. It arrived very quickly and is excellent. I’ve had several purchases from this store recently and have found both the items and the service... See more

Rated 5 out of 5 stars
Verified

I received what I ordered the next day with no fuss or worries. The descriptions and measurement ensure that your customers are happy with their deliveries.

Rated 5 out of 5 stars
Verified

An exceptionally well designed ankle brace which has served me well for 15 years. My new pair will serve me effectively again o'er hill and vale. :-)

Rated 5 out of 5 stars
Verified

Very helpful company. Good quality orthopaedic shoes. Unfortunately, we misjudged the size and they had to be returned. Company so nice aboutwhat was totally our mistake.

Rated 5 out of 5 stars
Verified

Fast delivery. Instructions fairly easy to follow. It seems to be doing the job that was promised, so far.

Rated 5 out of 5 stars
Verified

My daughter saw this and as I’ve been in hospital for 14 weeks and had bed sores this has been very good for them

Rated 5 out of 5 stars
Verified

Easy to order, arrived quickly. It is so easy to put on and is completely waterproof just wish it went a little further up the leg/boot

Rated 5 out of 5 stars
Verified

Speedy delivery. Great product for my husband to use on his hand after an operation..

Rated 5 out of 5 stars
Verified

Web site easy to use, delivery fast, and it was most helpful to be able to get my support pants VAT free.

Rated 5 out of 5 stars
Verified

It is awesome. I have had a full knee replacement . It helped with the swelling and pain. When I had done my exercises! Fully recommend it!

Rated 5 out of 5 stars
Verified

the purchase I made was just what I needed, and has helped my foot to heal and prevented me from knocking my foot.

Rated 5 out of 5 stars
Verified

I found the right product, at the right price and it was delivered promptly. I wouldn’t hesitate to use your company again in the future.

Rated 5 out of 5 stars
Verified

Speedy delivery. I could not believe the price basically bed socks £1.29 a pair. So I ordered 3 pairs to make the postage worth it They are well made and do just what I wanted.

Rated 5 out of 5 stars
Verified

Great service from Medical Supplies. Well made product and great design. Seems to be doing what it is designed to do.

Rated 5 out of 5 stars
Verified

Just needed a few parts , like wheels and footrests out of the box and was ready to go ; very pleased with chair and price 😊

Rated 5 out of 5 stars
Verified

I was a little sceptical of purchasing the EvenUp, I thought it was a little pricey for what it was! However I have soon realised that it is well worth it! The fact that I have been able to walk with... See more

Rated 5 out of 5 stars
Verified

A necessary and wonderful piece of equipment - easy to use for my wheelchair transfers. Ordering / paying from website was simple and straightforward. Delivery was fast and very pleased with the prod... See more

Rated 5 out of 5 stars
Verified

Best product and quality one I feel the best using it definitely I would be buying again. If you want price product quality they are the best at it

Rated 5 out of 5 stars
Verified

went on a journey to Birmingham with the wheelchair the pavements there are very bad we wouldn't have made it without our purchase from medical supplies congratulations too medical supplies

Rated 5 out of 5 stars

Ordered XL wrist sprain brace for my husband’s recently injured wrist. Delivery was almost immediate. Item was exactly as described. It is the same make as was issued by the hospital, however my husba... See more

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Company details

  1. Medical Equipment Supplier

Written by the company

Your Trusted Source for Medical and Healthcare Products At Medical Supplies, we are committed to providing individuals, carers, healthcare professionals, and organisations with top-quality medical products and exceptional customer service. Whether you're managing care at home or equipping a professional medical setting, we understand the importance of reliable supplies delivered promptly and at competitive prices. With over a decade of experience in the industry, our team of experts carefully curates a comprehensive range of healthcare solutions—from mobility aids and diagnostic tools to personal protective equipment (PPE), wound care, and everyday medical essentials. We only partner with trusted brands and certified manufacturers, ensuring that every product we sell meets the highest standards of safety, efficacy, and value. Why Choose Us? ✅ Wide Range of Trusted Medical Brands ✅ Fast and Reliable UK Delivery ✅ Expert Customer Support ✅ Secure Shopping Experience ✅ Competitive Pricing We’re proud to serve NHS trusts, private clinics, care homes, and individual customers across the UK. Our goal is simple: to help you find the right medical solutions with ease, confidence, and peace of mind. What Our Customers Say Our reviews speak for themselves—thousands of satisfied customers trust Medical Supplies for timely deliveries, helpful advice, and dependable service. We’re always striving to exceed expectations and welcome your feedback to keep improving.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 3 out of 5 stars
Verified

Product quality problem

I ordered Procool Thumb Restriction Splints for CMC Support, which appeared to be the same as my existing one. As they looked the same, I ordered the same size. The thumb bit was really tight however so I had to return them, which cost me the p and p. Customer services good and refund received without issue so the 3* are more about the product not being up to specification which is very frustrating.

September 9, 2025
Rated 1 out of 5 stars

Snail Order!

Unhelpful time wasting employees who treated me poorly! Told me that my 2 0dena gloves were the same when the same when I Knew they were not!! One was slacker than the other and did not support my fingers on my left hand.It took 5 weeks for them to reach this decision and when they said they would refund me it was not the same amount I paid. I would
Never use this company ever again as they have given me too much heartache when all I wanted was a pair of Odena gloves to support my aching hands.
Painfully awful and it took 5 weeks !
I was cfffered £16 and I paid £37. Lousy at maths too.
Heather E Cameron.

September 6, 2025
Unprompted review
Medical Supplies logo

Reply from Medical Supplies

Dear Heather,

Thank you for sharing your experience about your recent purchase. I am sorry to hear that you encountered a difference between the two gloves and that this has caused you inconvenience.

Please be assured that we took your concerns seriously at all times.

For clarity, kindly allow me to note that as communicated to you, our team reached out to the manufacturer of the gloves to discuss your concerns, in order to ascertain the nature of the issue and verify a possible manufacturing variation.

Ultimately, and in order to reach a resolution to your query, we processed a refund for the single glove you return to us. Kindly note that we only received back one glove out of the two you purchased, hence the amount refunded.

In any case, I appreciate you feel your experience with Medical Supplies has fallen short of your expectations, and I sincerely hope that we can be of service to you again in the near future.

Kind regards,

Victor
Medical Supplies Team

Rated 4 out of 5 stars
Verified

Service Review

Got this for my mum. Although she didn't use it so therefore cannot review the product but the service and price of the product was great.

September 24, 2025
Rated 5 out of 5 stars
Verified

Great Company

Ordered these items and they were exactly as described, for a decent price. Delivery was quick and efficient and communication was good. Have used previously and will use again for the product I was after.

September 22, 2025

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