Snail Order!
Unhelpful time wasting employees who treated me poorly! Told me that my 2 0dena gloves were the same when the same when I Knew they were not!! One was slacker than the other and did not support my fingers on my left hand.It took 5 weeks for them to reach this decision and when they said they would refund me it was not the same amount I paid. I would
Never use this company ever again as they have given me too much heartache when all I wanted was a pair of Odena gloves to support my aching hands.
Painfully awful and it took 5 weeks !
I was cfffered £16 and I paid £37. Lousy at maths too.
Heather E Cameron.
Reply from Medical Supplies
Dear Heather,
Thank you for sharing your experience about your recent purchase. I am sorry to hear that you encountered a difference between the two gloves and that this has caused you inconvenience.
Please be assured that we took your concerns seriously at all times.
For clarity, kindly allow me to note that as communicated to you, our team reached out to the manufacturer of the gloves to discuss your concerns, in order to ascertain the nature of the issue and verify a possible manufacturing variation.
Ultimately, and in order to reach a resolution to your query, we processed a refund for the single glove you return to us. Kindly note that we only received back one glove out of the two you purchased, hence the amount refunded.
In any case, I appreciate you feel your experience with Medical Supplies has fallen short of your expectations, and I sincerely hope that we can be of service to you again in the near future.
Kind regards,
Victor
Medical Supplies Team
