Master Spa Parts, Inc. Reviews 93

Quick and efficient

Communication via CHAT was FABULOUS! I had questions about measuring and return policies, and was answered right away! Our new cover is BEAUTIFUL!! Fits perfectly, and arrived packaged nicely. Will definitely recommend & buy from again!

I needed a couple of jets for my spa. Could not find them on the website. Got in touch with customer service and they helped me find the model number of my spa and looked up the information. The parts were no longer available, but they gave me the replacement part number. Ordered them and received them in great time. Parts fit and work fine.
They go above and beyond to help you get the correct item for your spa. Thank you!

Excellent service and ease of website navigation. The items arrived as expected, and I am pleased with my order.

We love this addition to our Master spa! Worth every penny. I wish our dealer had sold it to us when we initially bought the spa.

Received top control panel and faceplate as advertised and on time. Easy to locate the parts needed for my particular model hot tub even though it is 10 years old. Information online was very helpful. Just note that the faceplate does NOT come with the top control panel and must be ordered separately.

Got what I wanted when I wanted it. A+ service.

So far, so good. Received the order in a timely manner. Needed to improve/replace decking from removing older lift systems. Completed that task this week. Today, begins the mounting of the replacement Master Spa Parts hydraulic lift system on the decks surface. Once completed, I will provide an updated review.

This is our 4th or so, control panel replacement. Our first controller went out within the warranty period, but since then, we've had to dish our several hundred dollars every time this controller goes out. I wish Master Spa knew how to build a controller that would last for 10 years. Either that or lower the controller replacement cost by 80%, at least then I wouldn't feel getting robbed by Master Spas every time I have to order one.

Website was easy to navigate. Prices were competitive. And I had a good experience. Shipping was quick and packaging was good.

Terrible exp with Master Spas of WI! Waited for them to fix my hot tub for months!!! Their service dept (Brittany) is rude and non-responsive. Quoted me $600 on a new wet end/motor. Turned out it was a bad seal. After months of going back and forth on this, I finally asked them to provide me with the part number for the wet end so I could purchase and replace it myself. To this day I have not received a response from their service department. I found another spa company that diagnosed the problem as a bad seal. They came and pulled the unit. Took it back to their shop to replace the seal, and reinstalled the repaired unit THE NEXT DAY!!! Cost $150 and 48 hrs to repair. Stay away from Master Spas!

They were able to find correct part for me. Their technical phone support has always been top notch

Experience was great. Part came quickly and everything went smoothly.

I had to call masterspa parts with questions to find the correct filter cartridge for a hottub i could not find any info on cause the tag was worn blank and it had no cartridge in it to get the number from, and they were able to tell me exactly what cartridge to order. The cartridge fit perfectly and made for a Happy customer.

Had a airflow valve go out in a 2016 model hot tub. The part I needed was discontinued, but I called and the service rep was easily able to tell me the correct part that would work as a replacement. Went on the website, found the part, delivered quickly, was able to swap out the part in less than 5 minutes. Very good experience.

The headrests were perfect. Just as described and shipped quickly.

Great Products. Fast shipping.

Always good service

Have been ordering from Master Spa Parts for a number of years and have always had prompt fast delivery of the products I order.