Not enough time, confusing to read results on your own, not enough explanation
Overall, it has been an ok experience. The person I spoke to was informative, but i just dont feel like I had enough time with her. Not a bad review of her, just the inappropirate amount of time given. I think it would be better if the results and explanations were mailed out in a hard copy, explained in laymens terms in great detail as an option as opposed to or in addition to a phone call.
Reply from LifeDNA
Hi Anne,
Thank you for sharing your experience with your LifeDNA consultation. We’re glad to hear you found our consultant informative, but we’re sorry the session felt rushed and the results were difficult to read on your own. Your feedback about providing more time and offering a detailed, easy-to-understand hard copy of the results is incredibly valuable.
Our consultants usually sends a follow-up email summarizing the report along with suggested supplements for your reference after the call. We’ll be reviewing our processes to ensure our consultants explain the results thoroughly and at a pace that works for each customer.
We appreciate you taking the time to help us improve and hope we can provide you with a better experience in the future.