KCOM Reviews 3,239

Broadband installation ! Took a while ! Six visits by engineers before we could get connected , however , the teams that turned up for the installation , were very helpful and polite , Matt and Jake c... See more

Sam and his team stepped in when our original team were delayed. Turned up and immediately tried to get out fibre installed but time and light had to stop work at 20:30. Back at 09:00 next day and... See more

My contract was due to expire, unbeknown to me. I was contacted by email and was able to have a chat with a member of staff who advised on options available and sorted me a new two year contract that... See more

No other option than Kcom. New router upgrade to existing devices was very simple and don't have to pay for a repeater to boost signal, although second router device wouldn't connect as far from basi... See more

Was dreading having to sort out broadband for a new build I hadn’t actually moved to but working from home I need to be up and running as quickly as possible. I went on live chat (always dread that) b... See more

Just renewed broadband contract. Got good deal with loyalty discount, nearly halving monthly payment. Never had problems with KCom other than cost compared to others so decided to stay put.

The KCom Pro Active Team were very friendly and extremely helpful. They addressed all my concerns and my request for a surveyor to come to the property was met. This kept me in the loop regarding inst... See more

A tractor took out some street lights which in turn took out the box on a telegraph pole meaning no phone or interne to write a few house. In less than 12 hours a temporary fix got everything working... See more

Promises about routers delivery and having to phone 4 times.. told callback never happened and second time I have had issues ...over charging me took far too long to sort....great broadband speeds and... See more

I had reason to call KC on 2 occasions recently. Firstly , my contract had ended , and I thought I was paying too much in comparison with other companies. The advisor talked me through the option... See more

From day one of booking kcom the staff were very pleasant, helped me with what I wanted, then when the work people came all very pleasant and chatty, explained everything to me helped getting the app... See more

My experience with kcom coming around and fitting my fibre was wonderful. He expected everything before he started on how he will be fitting it and were he will be putting it the box asked if that wi... See more

Very easy to install myself. Had great communication from them in when things were arriving, and how to set up. And I was made aware of how to get help should I require it.

When ever I have required help or advice I always ring to speak to a person. I have found KCOM staff to be very helpful, knowledgeable and patient. Taking time to explain technical issues, walking... See more

change from FTC to Full Fibre (60Mbps to 300Mbps!). The whole installation was very slick (and painless!). The engineers (Harry & Corey) arrived early due to a late cancellation, worked as a team... See more

⭐️⭐️⭐️⭐️⭐️ Five-Star Review for Nathaniel (a.k.a. Customer Service Superhero) ⭐️⭐️⭐️⭐️⭐️ If Marvel ever needs a new character, may we present: Nathaniel, the Wi-Fi Whisperer. Armed only wi... See more

My experience of kcom fantastic specially to jake and matt who did the work at my house yesterday, it was a pleasure def have them 2 again, friendly chatty wel done to these 2,

The KCOM Sales/Technical team were very good. Knowledgeable and easy to understand. The installation time polite and friendly. Arrived on time and completed a very neat and tidy job exactly where an... See more

Refuse to use MS3, who installed a mast outside my property despite my objection. I contacted them and said I do not live in a third world country so will not have an old fashioned line attaching to m... See more

Excellent service from Dylan & Ellis , very quick, tidy , professional, helpful in setting up the new equipment. Thank you very much.

Great service to the technician “C” who visited our area today dn17. He was Informative, showed me where to check my current speed and asked would I be interested in the change. No br... See more

The two men that came to us today to do our switch over to you, Craig and Liam , were amazing, so helpful, answered all the questions we asked, and explained everything so clearly, we’re not good with... See more

The whole experience worked flawlessly, from booking the fibre changeover to the installation. The engineers who arrived to install the fibre system Craig and Liam were first class, they worked as a... See more

When KCOM works it is good (and it works most of the time). But when it goes wrong, or even moving house, it can be time consuming and frustrating getting it sorted. It is also expensive in comparison... See more

Still ongoing issue with land line. Can ring out but not receiving calls. Now advised I may need to buy a new landline set that was not mentioned at time of sale. If engineers come out to check their... See more

Have had Matt & Jake here today, installing fibre, and couldn’t wish for better gentlemen. Polite, helpful, considerate; what more is there to ask for. Let’s hope the Kcom service matches. 😊

The two installation guys Leon and Dylon, set up my Internet all all the app needed and the two WiFi 's perfectly. A must have and now in my 4 storey house i have perfect Internet everywhere BRILL... See more

Have used Kcom previously, and today signed up to their fibre broadband. Really helpful staff, and only 2 weeks to wait till installation. The product has good reviews, so looking forward to the insta... See more

Had the new setup a week now and the engineers were friendly, professional and knowledgeable. Already noticed much faster speed and the app is great. Can see all the devices listed and who’s online et... See more

Was told i needed to renew my contract,tried to change it online at the weekend price quoted was far higher . I had seen an offer on face book but when i quoted this price to renew my contract was tol... See more

The overall experience has been good. As explained, my lighthub failed towards the end of last year, which had to be replaced. It took about a week for you to attend this which I thought was slightly... See more

The packages on offer with the fast download speed were perfect for me. The price point was excellent. The support during installation was spot on and the staff so helpful, being a senior citizen it w... See more

Leon and Dylan were excellent today. Very informative sorting out completely new broadband for me. They were knowledgeable and helpful, and very polite. Well done Kcom.

My contract needed to be renewed,i went in the hull shop,the young man was so polite and helpful and talked about how this new contract would be best,saving me money,is a big thing these days.Thank Yo... See more

Though not the cheapest KCOM has the best customer service. I've never had a bad experience. Any issues have been resolved quickly and the staff have always been efficient and friendly.

Which experience are you asking about - I've already filled in a questionaire which led to this one

Sam and Liam were efficient and professional. Both got on with the job amd I was able to do my work with very little disruption. I've been shown how to use and set up so I'm very happy.

Engineer on time, took an hour first outside house then inside and guided me through checking my email was now connected.

Been with you for over 40 years never had a problem when I said I was changing providers you cut cost to match it

The engineers arrived spot on time. They carried out all the necessary work with precision and left the site pristine. After advising me of all I needed to know and setting all of my equipment up... See more

Waiting after 2 weeks for delivery of 2 routers I have called a few times they tell me there is a backlog

We have been so pleased with the broadband we are getting from KCOM. The support staff have been brilliant when we had a minor problem, helped to resolve it very quickly

The person I spoke to was very helpful, answered all my questions, I'm also saving some cash moving to kcom for my broadband,

The installation was pretty fast and it’s been working great since then .

Kcom are friendly and professional And deal with any queries or problems quickly

The young man dealing with me was very helpful being an elderly woman

Installation on time and engineer was cool and have a decent network speed

Following my email to the managing director of KCom my complaint was handled very professionally. I was given a personal apology and a new router was hand delivered to me. We are back online. Thank yo... See more

Terrible. Overpriced, lack of transparency, hard selling really bad deals, yearly price increases built in to contract, charges for existing customers roughly double the going rate. Initially refused... See more