⭐️⭐️⭐️⭐️⭐️ Five-Star Review for Nathaniel…
⭐️⭐️⭐️⭐️⭐️ Five-Star Review for Nathaniel (a.k.a. Customer Service Superhero) ⭐️⭐️⭐️⭐️⭐️
If Marvel ever needs a new character, may we present: Nathaniel, the Wi-Fi Whisperer.
Armed only with a headset and saint-like patience, Nathaniel survived an hour and a half on the phone with us. That’s not customer service, that’s therapy, hostage negotiation, and stand-up comedy rolled into one. He calmly refereed our bickering, kept a straight tone through our “blue” spoken password, and didn’t even flinch when confronted with our Wi-Fi network name. Frankly, that alone deserves a medal.
Not only did he fix the issue (against all odds), he also made us laugh throughout. He was professional when required, funny when needed, and basically proved he’s more than just a man doing a job, he’s a saint in a headset, Doctor Phil with better banter, and a Cirque du Soleil acrobat balancing humour with professionalism.
KCOM: this man deserves therapy on your dime. He’s earned it. A spa break too, while you’re at it. Luckily, I work in a four-star hotel with a spa! so if you won’t sort it, I will. Nathaniel, call me and I’ll personally arrange your well-deserved treat.
In summary: Nathaniel is an asset to the company, a superhero in customer service, and living proof that not all heroes wear capes, some wear headsets.
Reply from KCOM
Good Afternoon Coleen
Thank you for sharing your experience - we’re glad it’s been a good one.
Kind Regards
Wayne
