Ordered Normann Copenhagen bedsheets and was really excited for them. 6 days later received a mail, that they don't even have the bedsheets, because they have been discontinued. Also the bedshee... See more
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Our chairs arrived earlier than what was originally said on the website. That was a pleasant surprise. Also, they came already assembled! Hooray!
Company replied
Verified
The first lamp I received had minor faults, but the customer service reacted very quick and nicely, and helped me with the exchange.
Verified
Great variety of designer furniture, rapid delivery, and good prices as well. Thank you!
Company replied
Company details
- Furniture Store
- Bed Shop
- Lighting Store
- Living Room Furniture Store
- Office Furniture Store
- Outdoor Furniture Store
Written by the company
Jacobsen Møbler leverer kvalitetsmøbler og interiør. Vi har hele tiden fokus på at opdatere vores sortiment, så du altid finder det nyeste fra nogle af de førende brands inden for møbler og interiør.
Køb dine nye møbler hos Jacobsen Møbler
Written by the company
- Tryg & sikker handel | E-mærket Webshop med god kundeservice
- Jacobsen Møbler er en E-mærket webshop som sikre dig, at vi lever op til og følger den gældende lovgivning. Du kan med andre ord handle trygt & sikkert hos os
- Nem online bestilling & hurtig levering
- Når du bestiller din vare online hos os kan du nemt se, om varen er på lager. Alle varer med mærket "klar til forsendelse" bliver afsendt mellem 3-7 hverdage - ofte hurtigere.
- Gratis levering til pakkeshop / kantsten ved køb for mere end 499,-
- Vi tilbyder gratis levering, når du køber for mere end 499,-. Dette gælder for levering til en GLS pakkeshop. Større møbler leverer vi gratis til nærmeste kantsten. Ønsker du dine nye møbler båret ind i dit hjem eller at vi tager emballagen med retur tilbyder vi selvfølgelig også dette mod et mindre tillæg.
- Stort udvalg af de bedste danske & udenlandske Møbel & Lampebrands
- HAY | &Tradition | FDB | Le Klint | Cane-Line | Secto Design | Gubi | VIPP | Ferm Living | Verpan | Montana By Lassen | Sika Desing | Umage | Innovation Living | Andersen Furniture | Menu | Morsø | Skovby og mange mange flere✔
- Mere en 3000 kvm stor fysisk butik i Aabenraa
- I vores butik bliver du budt velkommen af vores dygtige veluddannede møbelsælgere. Med mange års erfaring og kompetence hjælper de dig med at finde den helt rigtige løsning til dig - uanset om du er på udkig efter en ny seng, sofa eller spisestue.
Få god rådgivning af vores dygtige møbelsælgere
Danske Designerbrands med fokus på kvalitet | Gratis levering & 30 dages fuld returret
Vi hjælper dig helt i mål uanset om du handler online eller i vores butik i Aabenraa. Ring eller skriv til os og bliv vejledt til det helt rigtige møbel til dit hjem.
Du får fri fragt fra 499 kr., hurtig levering og 30 dages fuld returret. Vi er E-mærket, hvilket er din garanti for sikker nethandel.
Tilmeld dig Club Jacobsen Møbler og få adgang til værdifulde fordele.
https://jacobsenmobler.dk/member-login
Contact info
Løgumklostervej 145, 6200, Aabenraa, Denmark
- kundeservice@jacobsenmobler.dk
- jacobsenmobler.dk
4.2
Great
6K reviews
Replied to 79% of negative reviews
Typically replies within 2 weeks
Verified
Super hurtig ekspedition
June 12, 2022
Verified
Fast sending and fast delivery
Fast sending and fast delivery, product as it should be :)
May 30, 2022
Verified
Verified
God service og fantastiske designs de…
God service og fantastiske designs de har. Elsker den butik. 🥰
May 14, 2022
Verified
Verified
Godt sted at handle
May 4, 2022
Verified
Super god service
April 11, 2022
Verified
Super service
April 2, 2022
Great customer service
Products were dispacted the next day. Turned out the package was too heavy for the delivery point (gas station) so it was sent back. But customer service was so helpful and fast. They had it re-routed immediately and sent to my address, as well as connecting in another of my orders so that I didn't have to be at home two different days. Fantastic!
March 9, 2022
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Terrible customer service
I bought a table and had it shipped to the US. It was damaged when it arrived. We communicated with customer service who proposed a solution, The problem is still not solved, several months later. and they are now uncommunicative.
February 9, 2022
Unprompted review
Reply from Jacobsen Møbler
Dear Inge
I'm sorry that yout table was damaged.
The table top for your table are still in produktion.
I have contacted our customer service and you will hear from us asap with an update.
Have a nice day
Mette
Jacobsen Møbler
Verified
Great service
Great service!
The item was packed very carefully and delivered within 48 h from when I placed the order.
Well done, Jacobsen Møbler.
January 31, 2022
Reply from Jacobsen Møbler
Thank you so much.
You are very velcome to visit Jacobsen Møbler again some day.
Have a nice day
Mette
Jacobsen Møbler
Verified
Reply from Jacobsen Møbler
Hej Lene
Tak for din ordre og også tak for din anmeldelse.
Ha' en skøn aften
Med venlig hilsen
Mette
Jacobsen Møbler
Verified
Verified
Super cute table
Super cute table , the only problem was With the delivery, I chose to have it delivered to the nearest post office not to my apartment because I knew I would most likely not be home , then a few days later I get a call from the delivery man while I am at work, saying he is at my apartment with the package. The delivery man did not speak a word in English so he ended up hanging up on me and I had to have my Danish coworker call back and he ended up leaving it by the door. Luckily no one took it by the time I was off work. But that was obviously more to do with the delivery company.
Other then that it was a super fast delivery. And the table is just perfect.
January 15, 2022
Verified
Bestilte stearinlys til kubus stager.
Bestilte stearinlys til kubus stager.. men alle lys i pakken er ødelagt.
December 25, 2021
Reply from Jacobsen Møbler
Hej Kim
Tak for din anmeldelse.
Jeg beklager meget, at lysene var gået itu, da du modtog dem.
Vores reklamationsafdeling har åbent mellem jul og nytår, så hvis du ikke allerede har gjort det er du meget velkommen til at kontakte dem, så vi kan få ombyttet lysene for dig.
Deres mail er reklamation@jacobsenmobler.dk.
Beklager endnu engang.
Med venlig hilsen
Mette
Jacobsen Møbler
Verified
Reply from Jacobsen Møbler
Hej Birgit
Tusind tak - og i lige måde.
Jeg håber du havde nogle dejlige juledage.
Også tak for din anmeldelse.
Du ønskes et godt og lykkebringende nytår🌟
Med venlig hilsen
Mette
Jacobsen Møbler
Verified
Shipping was incredibly quick even a…
Shipping was incredibly quick even a week before Christmas.
December 20, 2021
Reply from Jacobsen Møbler
Hej Annesofie
Tak for din anmeldelse og ikke mindst tak for din ordre.
Håber du bliver glad for dit køb.
Glædelig jul og godt nytår🎄
Bedste hilsner
Mette
Jacobsen Møbler
They list items as "in stock" and ready to be delivered just to encourage you to place the order so they can then postpone delivery as many times as necessary.
This was the very last time I have ordered from them.
When I placed the order, the item was listed as "in stock" and ready to be delivered. Apparently this was not true and the item was not in stock and delivery kept being postponed. Each time for weeks on end.
Out of curiosity I checked the item's page again and was surprised to see it again "in stock". I then emailed them asking why is the item listed again as being "in stock" when I've just been told I'd need to wait up to 3 months for it. They didn't even bother replying to that email.
December 17, 2021
Unprompted review
Reply from Jacobsen Møbler
Hej Louis
Tak for din anmeldelse og dine oplysninger.
Jeg beklager forvirringen.
Din ordre er som aftalt med vores kundeservice afdeling blevet annulleret den 10. december.
Varen kommer først på lager til februar og jeg får undersøgt, hvorfor varen står som klar til forsendelse, da den ikke burde stå sådan.
Med venlig hilsen
Mette
Jacobsen Møbler
Verified
Reply from Jacobsen Møbler
Hej Mateusz
Tak for din fine anmeldelse og tak for din ordre.
Jeg håber dine fine varer lever op til dine forventninger.
Rigtig god weekend
Mette
Jacobsen Møbler
Verified
Tak for en god handel.
God kommunikation og Hurtig levering. Bestilte fredag aften, og modtog pakken mandag.
Tak for en god handel.
December 2, 2021
Reply from Jacobsen Møbler
Hej Jørgen
Det er os der takker. Vi er glade for, du valgte Jacobsen Møbler at handle hos.
Jeg håber du bliver glad for dit køb.
God weekend
Med venlig hilsen
Mette
Jacobsen Møbler
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