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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the convenience and efficiency of the service, particularly the quick response times and ease of communication with healthcare providers. Many reviewers highlight the accessibility of affordable prescriptions and the convenience of having medications shipped directly to their homes. People value the thoroughness and attentiveness of the practitioners, who provide helpful advice and recommendations. Consumers also appreciate the wide range of services offered, including mental health support, dermatology, and general medical care. The ease of use of the online platform and the ability to receive timely responses to questions and concerns are frequently mentioned as positive aspects of the experience. However, some reviewers express concerns about subscription costs and issues related to refunds.

Based on these reviews

Rated 4 out of 5 stars
Verified

I have lost over100lbs thanks to helloalpha. My only one complaint is sometimes the doctor isn’t the same for each visit. Some of the doctors aren’t as nice as others but other than that my experience... See more

Company replied

Rated 4 out of 5 stars
Verified

Doctors are great, listen to you and give you the best medicine for your condition. When I started using this service, you could pay per visit which was great. The last time I used the site, they star... See more

Company replied

Rated 4 out of 5 stars
Verified

A consistently positive experience with their providers across a variety of needs. I have recommended their services to friends that are also pleased with their experiences. The only less than posit... See more

Company replied

Rated 4 out of 5 stars
Verified

Everything was great and timely and they even included a mask it’s just the mask is too big for my face :/. Also i don’t know why I was expecting chocolate but that made me a lil disappointed but over... See more

Rated 5 out of 5 stars
Verified

I love that they are fast, responsive and timely on questions, and prescriptions, and just anything you may need. I have recommended Alpha to many friends!

Rated 5 out of 5 stars
Verified

You get to know your Nurse practitioner. Healthcare should be personal and some online services can feel one sided. Alpha was brought to my attention by Amazon and this is a real service that I can... See more

Company replied

Rated 5 out of 5 stars
Verified

Hello Alpha has been amazing! I’ve been a patient for over 2 years and every provider that’s assisted me has been excellent and professional. I’m able to message concerns or questions and the team alw... See more

Company replied

Rated 3 out of 5 stars
Verified

The practitioners have been super responsive. They get a five-star! However, I joined about 2 years ago as one of the first batch of customers. I believe the cost was $35 a month. That has almost trip... See more

Company replied

Rated 5 out of 5 stars
Verified

I absolutely love Hello Alpha! My providers are great. I prefer them over my local provider sometimes. They are easy and informative. They are very prompt on responding on the patient portal. They ha... See more

Company replied

Rated 5 out of 5 stars
Verified

I had such a great experience with this telehealth provider! The process was simple from start to finish — I was able to connect with a professional without having to wait weeks like I would at... See more

Rated 5 out of 5 stars
Verified

This is a really convenient option for medical care. They are very prompt at getting back to you. I've been using them for years and whenever I need to address medical concerns outside of birth contro... See more

Company replied

Rated 2 out of 5 stars

Absolutely awful. They say one thing then another NP gets on and says something totally different. Don't waste your money.

Rated 5 out of 5 stars
Verified

I have always had a great experience with Hello Alpha. Questions are always answered quickly. When I have needed refills, the doctor always responds within a few hours even on the weekend. I am very a... See more

Company replied

Rated 5 out of 5 stars

I have used Alpha for almost 3 years. They are awesome. They helped me with PA for GLP-1 medication. I have lost so much weight. Now my insurance won’t cover but I will definitely be switching to thei... See more

Company replied

Rated 5 out of 5 stars
Verified

Wow! I am so impressed with Hello Alpha! My initial visit was very thorough and I felt safe with trying this new method of medical care. Since that first visit, I have been shocked at how quickly I've... See more

Company replied

Rated 5 out of 5 stars
Redirected

I have insulin resistant PCOS. I medically qualify for semaglutide coverage via insurance. I try a local provider at a bariatric office. They were very nice, but could not get me the prescription au... See more

Company replied

Rated 5 out of 5 stars
Verified

Well we had some problems getting the medicine in a timely manor so not sure if it was us switching to 3 pharmacy lol or if it was just each of the pharmacy issues ...but over all as far as the doctor... See more

Company replied

Rated 5 out of 5 stars
Verified

With or without insurance this is one of the best services. It’s quick and easy. I have used it to get migraine medication which is life. Hanging since they are debilitating. I have also used it to... See more

Company replied

Rated 5 out of 5 stars
Verified

I was using Alpha medical for a year and they were wonderful. My mounjaro Coupon expired, and started going to a local bariatric. They tried to get me on zepbound for 3 months. It was a part-time job... See more

Company replied

Rated 5 out of 5 stars
Verified

Very easy process, super quick response with questions. I have used this service off and on for 3 years. Very satisfied and would recommend the alpha service to anyone. It’s so convenient to be able t... See more

Company replied

Rated 3 out of 5 stars
Verified

I appreciate access to my medication, but the cost goes up every year. And I understand why, but I literally JUST need my meds refilled every 3 months or so. I wish there was an option that took this... See more

Company replied

Rated 5 out of 5 stars

It’s going to be a year since I started using Zepbound, my weight was at 265 lbs, now I’ve dropped 70 lbs, I’m at 195 lbs and feeling stronger and healthier, but it’s more than weight loss, that’s som... See more

Company replied

Rated 5 out of 5 stars

I’ve been with Alpha for a while now and it’s a fantastic service. The nurse practitioner that I’ve been working with has been wonderful. Way better than any doctor that I’ve seen in an office. I’ve r... See more

Rated 5 out of 5 stars
Verified

I realized I needed some help when not even the thought of a cruise in 2022 excited me. And I couldn't afford the co-pay for repeated therapy seasion, not to mention the wait to get seen was ridiculou... See more

Rated 5 out of 5 stars
Verified

I am so glad I discovered Alpha last year. It is a convenient and consistent way to get my medicine and any time I have a question, a nurse or doctor responds within a day. It is mailed directly to m... See more

Rated 3 out of 5 stars
Verified

I received the product pretty quickly but overall I’m disappointed. The communication was really bad. I never knew what was happening next or if anyone was receiving my responses. I had no idea when... See more

Company replied

Rated 5 out of 5 stars

I have known that I needed to get help for my mental health for some time, without insurance I thought getting help was impossible. Not only is Alpha informative, affordable, and time saving, but it a... See more

Company replied

Rated 5 out of 5 stars
Verified

I have ways bad a wonderful experience with my meds. Not only did they have the exact medications I need they are able to bill my insurance and reliably ship them as necessary. Definently would recomm... See more

Rated 5 out of 5 stars
Verified

The doctor who helped me was very thorough in her diagnosis and had a lot of very good information for me and other recommendations. Having prescriptions mailed is a bit expensive and takes a while bu... See more

Rated 3 out of 5 stars
Verified

I like this because its convenient however I did not know I was suppose to submit a request for renewal until I signed in just to take a look around. Also they seem to forget to send the prescription... See more

Company replied

Rated 5 out of 5 stars

I love Alpha Medical! They helped me so much through times when I really needed birth control but had no health insurance. They always respond quickly and help me as best as they could. I love how the... See more

Rated 5 out of 5 stars
Verified

I love Alpha Medical! They helped me so much through times when I really needed birth control but had no health insurance. They always respond quickly and help me as best as they could. I love how the... See more

Company replied

Rated 5 out of 5 stars
Verified

The online experience was great. It was very easy to set up my insurance and get in contact with a doctor. They were very nice and helpful with lots of information. I got my prescription in less then... See more

Rated 5 out of 5 stars
Verified

I am so glad that I found alpha! I desperately needed asthma medication but hate going to the doctors, especially during this pandemic! I easily got prescribed two inhalers and they were both shipped... See more

Rated 5 out of 5 stars
Verified

I moved in the middle of a pandemic (yeah, I know) and because I left the state, I couldn't keep Kaiser or my mental health meds. I signed up for short-term health insurance in Texas but my... See more

Rated 5 out of 5 stars
Verified

Customer service has been helpful when I had to contact them about my prescriptions. There was a shortage on one of my meds so it came much later than normal but I still got it before I ran out. I was... See more

Company replied

Rated 5 out of 5 stars
Verified

Shelter in place solution to medication. I needed a refill of my prescribed medication as shelter in place began, and I was between psychologists. Alpha was able to prescribe and ship my prescriptio... See more

Company replied

Rated 4 out of 5 stars
Verified

The overall experience was good but there are a few things that could be improved to make things better. First and foremost decide if you treat just women or both woman and men, tailor you email accor... See more

Rated 5 out of 5 stars
Verified

Easy, quick, and efficient. I have been doing talk therapy for about a year now and have always thought medication would be another supportive measure. However, with my schedule and confusion on who m... See more

Rated 5 out of 5 stars
Verified

At first I was skeptical because it sounded to good to be true . I don't have great insurance that covers any behavioral health meds or therapy , this service is amazing . I'm able to get my meds pres... See more

Rated 5 out of 5 stars
Verified

My asthma meds were getting just ridiculously expensive because of a change in insurance. Saw an ad for Alpha and looked into it and it was the answer to my prayers. $15 a month for an inhaler that... See more

Company replied

Rated 5 out of 5 stars
Verified

A lot has changed in my life since the start of this pandemic. I started to notice how numb I was feeling to the world around me. It became so overwhelming and the thought of having to find a doctor a... See more

Rated 5 out of 5 stars
Verified

Absolutely loved Alpha! I am a person with preexisting conditions so going to a doctor's office or pharmacy in person still makes me nervous. Alpha is the perfect solution. Already referred my entire... See more

Rated 5 out of 5 stars
Verified

I have dealt with mental illness all of my life and have never sought treatment because of my anxiety at even the thought of having to go and talk to someone face to face. The fact that i can talk to... See more

Rated 5 out of 5 stars

Molly Parrotta Is my practitioner and I am blown away at the quality of service she provided. I was able to get refill on my anti depressant medication in less than 24 hours with no hassle whats... See more

Rated 4 out of 5 stars
Verified

Other than not being able to have face to face conversation, this has been a great experience. My nurse was very thorough and gave me some helpful advice for present and future health concerns/issues.... See more

Rated 5 out of 5 stars
Verified

I don’t know what I would do without Alpha. My NP is always so helpful and has even recommended different medications based on my feedback without me asking. They always respond in a timely manner and... See more

Company replied

Rated 5 out of 5 stars
Verified

10 out of 10 experience always with Hello Alpha. They are an excellent and legitimate telehealth provider. I have been using them for quite a while now and I find them to be highly responsive and extr... See more

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Company details

  1. #11 of 11 best companies in Women's Health Clinic
  2. #22 of 25 best companies in Doctor
  3. #27 of 34 best companies in Mental Health Service

Written by the company

Your doctor’s office is now online. From visits to prescriptions, get treated from home.


Contact info

4.0

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Excellent customer service

I love that they are fast, responsive and timely on questions, and prescriptions, and just anything you may need.

I have recommended Alpha to many friends!

September 10, 2025
Rated 5 out of 5 stars
Verified

10 out of 10 experience always with…

10 out of 10 experience always with Hello Alpha. They are an excellent and legitimate telehealth provider. I have been using them for quite a while now and I find them to be highly responsive and extremely convenient. They are very easy to communicate with also. And I always get a domestic provider. Highly recommend.

June 19, 2025
Rated 1 out of 5 stars
Verified

They don't accept Medicare or Medicaid…

They don't accept Medicare or Medicaid and found them as very condescending just looking to get paid. The website is outdated and also when you sign up for SMS and email notifications they never come. You have to log in to see whats going on.

August 28, 2025
Rated 5 out of 5 stars
Verified

Outstanding service.

Outstanding service.

August 25, 2025
Hello Alpha logo

Reply from Hello Alpha

Thank you so much! We appreciate you taking the time to share your positive feedback. We are committed to providing outstanding service!

Rated 2 out of 5 stars

Absolutely awful

Absolutely awful. They say one thing then another NP gets on and says something totally different. Don't waste your money.

September 14, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Always have a great experience with…

Always have a great experience with them. Highly recommend!

August 7, 2025
Hello Alpha logo

Reply from Hello Alpha

That's wonderful to hear! We are so pleased that you consistently have a great experience with our team and that you would highly recommend us. Thank you for the fantastic feedback!

Rated 1 out of 5 stars
Verified

Would not renew my prescription unless…

Would not renew my prescription unless I recieved pelvic scan.
I explained I was only renewing my script for estradiol but they refused.
They also refused a refund for my subscription, and requested I cancel my dispute with my cc. Which of course I did not.

August 3, 2025
Rated 4 out of 5 stars
Verified

A consistently positive experience

A consistently positive experience with their providers across a variety of needs. I have recommended their services to friends that are also pleased with their experiences.
The only less than positive interaction I've had was attempting to reach out to them to ask a general question not related to a current "visit" - it is extremely difficult to get in touch with them outside of a specific service being provided, and I did not receive a response to the e-mail I sent through their system - the only way I found to attempt contact.

July 31, 2025
Hello Alpha logo

Reply from Hello Alpha

Hi Bridget,
Thank you for sharing your feedback with us. We're so pleased to hear that you've had a consistently positive experience with our providers and that you've felt confident enough to recommend our services to your friends.

We also sincerely appreciate you bringing your other concern to our attention. We apologize for the difficulty you experienced in trying to reach us for a general question and for the lack of a response to your email. We understand how frustrating this is, and it is certainly not the level of service we aim to provide.

Your feedback is invaluable and will be used to help us improve our contact process for questions not tied to an active visit. We want to ensure that all our patients feel heard and can easily get in touch with us whenever they need to.

Rated 5 out of 5 stars
Verified

Great in everyway!

Very easy process. Everyone is always very helpful. Great experience.

July 30, 2025
Hello Alpha logo

Reply from Hello Alpha

Hi,
That's great to hear! We're so glad that you found the process easy and that our team was able to be helpful. Thank you for sharing your positive feedback about your experience with us!

Rated 5 out of 5 stars
Verified

Hello Alpha has been amazing

Hello Alpha has been amazing! I’ve been a patient for over 2 years and every provider that’s assisted me has been excellent and professional. I’m able to message concerns or questions and the team always provides a prompt response.

July 25, 2025
Hello Alpha logo

Reply from Hello Alpha

Hi Paula,
That's so great to hear! We're thrilled that you've had such a positive experience with Hello Alpha over the past two years. We're proud of our team of providers and their commitment to being excellent and professional, and it's wonderful to know that you feel supported by their prompt responses. Thank you so much for your trust and for taking the time to share your feedback!

Rated 3 out of 5 stars
Verified

Helpful service but pricey

The practitioners have been super responsive. They get a five-star! However, I joined about 2 years ago as one of the first batch of customers. I believe the cost was $35 a month. That has almost tripled in the last year. Additionally, it would be really helpful if we could get receipts when you charge our card. I have had to go to your customer service to get those and some of us are going to turn them into FSA.

July 23, 2025
Hello Alpha logo

Reply from Hello Alpha

Can we provide receipts? @fawn

Rated 5 out of 5 stars
Verified

Great care with a fast response

I had such a great experience with this telehealth provider! The process was simple from start to finish —
I was able to connect with a professional without having to wait weeks like I would at a traditional office. The provider I had was kind, attentive, and really took the time to address my concerns. I felt heard, understood, and supported throughout the visit.
What I appreciated most was the convenience. Being able to access quality care from the comfort of my home saved me so much time and stress. The platform was easy to use, and the follow-up instructions were clear.

I would absolutely recommend this service to anyone looking for reliable, compassionate, and hassle-free healthcare. It’s such a relief to know I have this option when I need it.

July 20, 2025
Rated 5 out of 5 stars
Verified

You get to know your Nurse…

You get to know your Nurse practitioner. Healthcare should be personal and some online services can feel one sided. Alpha was brought to my attention by Amazon and this is a real service that I can trust. By staying with one practitioner I can upload my current xray and labs and vital signs . Many of these labs , vital signs and even xray I can have locally unconnected to a clinic at affordable rate..so ALPHA uses team work .this Alpha is perfect for many who have no outside insurance on fixed income.

July 16, 2025
Hello Alpha logo

Reply from Hello Alpha

Hi Prizm,
That's wonderful feedback! We're so pleased that you've had such a personal and trusting experience with Alpha. We believe that continuity of care with one provider is crucial, and it's fantastic to hear that this has made a difference for you.

We also appreciate you highlighting how our model, with the ability to upload labs, vital signs, and even X-rays, makes quality healthcare accessible and affordable, especially for those on a fixed income or without traditional insurance. Thank you for recognizing our commitment to teamwork and for your trust in our service!

Rated 5 out of 5 stars
Verified

Well it has changed my life

Well it has changed my life. The food noises have stop and I have lost weight!!

July 2, 2025
Hello Alpha logo

Reply from Hello Alpha

Hi Nancy,
That's incredible! We're so happy to hear that your life has changed for the better. It's wonderful that you've experienced a stop to the "food noise" and have been successful in your weight loss journey. Thank you for sharing such a powerful and positive update!

Rated 5 out of 5 stars
Verified

It has been the best weight loss effort…

It has been the best weight loss effort I have ever done and great support

June 28, 2025
Hello Alpha logo

Reply from Hello Alpha

Hi Ruth,
That's fantastic to hear! We're so pleased that your weight loss efforts have been successful and that you've felt well-supported throughout your journey. Thank you for sharing your wonderful feedback!

Rated 5 out of 5 stars

Management team is amazing

Management team is amazing. Great company to work with.

July 26, 2025
Unprompted review
Hello Alpha logo

Reply from Hello Alpha

Hey Kay,
I appreciate you taking the time to share your feedback! We're so glad that you've had a positive experience with our management team and that you enjoy working with us. Thank you for your kind words!

Rated 5 out of 5 stars
Verified

Great service everytime

I have always had a great experience with Hello Alpha. Questions are always answered quickly. When I have needed refills, the doctor always responds within a few hours even on the weekend. I am very appreciated for this service.

June 21, 2025
Hello Alpha logo

Reply from Hello Alpha

Hi Chandis,
That's wonderful to hear! We're so thrilled that you've consistently had a great experience with Hello Alpha. It's fantastic to know that your questions are answered quickly and that our providers are so responsive with refills, even on weekends. We truly appreciate your kind words and are so glad we can provide a valuable service for you!

Rated 5 out of 5 stars
Verified

Helpful

We are important to them and they are willing to be important to you

June 20, 2025
Hello Alpha logo

Reply from Hello Alpha

Hi Antonio,
Thank you for your thoughtful words! It means so much to us to know you feel valued — because you are. We're committed to showing up for our patients with the care and attention you deserve.

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