This service has great potential. It was easy to use as far as connecting with a doctor and getting a prescription filled. However, the website needs improvement. For example, if you accidentally touch the screen, it checks off additional services. You have no way of knowing because there is no way to review your total prior to check out. Most times when you make a purchase online there’s a chance to review it before submitting it through for processing. I was shocked to see an additional $30 was charged to the credit card for a back to work note which I did not want, need, or receive. I am retired and do not work. I immediately reached out through the chat and have done so daily and I am still in line from 7 days ago with still approximately another 2200 minutes remaining before I can chat with someone. I’ve emailed right away and numerous times since asking for the refund and status of it and have not gotten a response. Finally, after five days they responded that they’ll check the status of it and have never responded again. I contacted them directly since their website advertises that they do offer refunds. The representative on the phone said she was unable to refund me and that she’d reach out to management. She  assured me that she would call back or text me and that was a week ago and I have heard nothing seven days later. This issue has not been resolved and customer service is absolutely inadequate. They are pretty much nonexistent and when you do finally get someone, there is no follow through.  This has been a very frustrating and timely experience and as a result, I will not use or recommend them again.

Alex was so great and understanding! Helping me to know that I shouldn’t feel guilty & that I could trust Pandia through the process. I am grateful for the assistance I received!

I love all your products they are amazing !!!!

Michael Cavalier was awesome. Great knowledge and customer service. He is the best!

Love the products! Great customer service! 

Great customer service ! I had many questions before starting the program  and I sent several emails and I got quick replies to  each   of them. I also utilized a consult with their nurse, which was very helpful. 
 My medication came exactly when they said it would. I am very pleased thus far. I highly recommend Bliv for your weigh loss journey. 

Fiya was not only as helpful as one could ever hope for she was so sweet and compassionate. Could not have had a better customer service experience 

If I could rate 10stars, i would!! Step Free Recovery is by far and away, THE most friendly, helpful, on-point place for ALL your recovery needs. To say i was down and out…desperate, and hunting for a light in the dark, is a grievous understatement. Val rushed to my aid and I, for the first time in a minute, actually felt like there was hope. Im tearing as i type this….if you’re hungry for change, and serious about your recovery, Step Free is IT!!!

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