Heathrow Platinum Parking Reviews 145

AVOID AVOID AVOID!
DRIVER BOUGHT MY CAR BACK WITH A PUNCTURE AND REFUSED TO PAY FOR IT, LEFT ME STRANDED AT THE AIRPORT IN THE RAIN AND RAN OFF!!

Avoid at all costs. We had an additional £19 in charges which we weren't told about. Also had to wait 45 minutes for them both on arrival and departure despite calling them 30 minutes before as advised. Unforunately didn't read reviews as we booked through compare parking and they don't tell you who you go with.

If I could give zero stars then I would my vehicle was damaged in the care of this company and they have yet to respond to my complaint. They are extremely unprofessional. Firstly, they were late to meet me at the arrivals even though I stated the time on my booking and gave them a 45 minute warning before I would arrive.
They did not do a walk around of the vehicle on return . The gentleman just threw the key at me and ran away before I could see the severe damage that they had caused to my front nearside mirror. I made contact with the mobile number that I had been given they passed on an email address and I’m yet to even have a response to the messages that I have sent so far please do not use. They should be banned from Heathrow DO NOT USE !!!

AVOID AT ALL COSTS IF YOU VALUE YOUR CAR!!
Not worth one star.
I had to pay parking for both pick up and return, only for these charlatans to take my car off site and return it damaged.

No response to email complaint. So will have my insurance company and their extensive team of legal experts take this company to the cleaners.

AVOID AT ALL COSTS!
Not even a one star.
They took over an hour to pick up my car from me when I arrived at the airport.
I had to pay parking for both pick up and return.
They returned my car damaged and haven’t replied to any correspondence.

My car smelt of stale cigarettes when it ws delived back to me. I noticed that there was a recently smoked cigarette butt on the floor of the drivers seat. When they picked my car up from Heathrow the car was spotlessly clean, when it was delivered back to me by a very surly and unfriendly drivr it was totally covered in dust. Also factor in a additional £15 to the price as they make you pay for the parking for both pick up and drop off. Avoid using this company

Terrible service. We called an hour before we arrived at terminal 3 and was told where to take the car to drop it off, however, we waited for 45 minutes as there was nobody there.
On collection of the vehicle again we followed instructions and told them that we were at the baggage and he advised us to go to level four and he would meet us there with our car. We waited and called and were told five more minutes each time, however, we ended up waiting over and hour in the freezing cold. The driver then bolted and said we should email the company if unhappy. Email sent but no response.
Terrible company will never use again!! This is not a meet and greet!!

The drivers clearly don't realise that modern cars have Apps which can show you where the car is and how it is being driven. If I didn't have an App I would not have been aware that the driver was driving my car at speeds of up to 115mph, or indeed that he was using it several times before parking it up. Appalling.

Do not use this company they overbook and then pass your booking to Falcon Cars Ltd who have no insurance and crash cars and leave you without a car and stranded at the airport.

The service in which these guys run is very unprofessional, I was met at the airport for my flight departure which went very well but upon returning I was left waiting at Terminal 3 for over 2 hours in the cold.

The controller explained that my car has a puncture and they will be sending someone to pick me up soon. Upon arrival at the carpark my car had been moved with the flat tyre and was left in the middle of the carpark with an electric car pump attached to it. I was left in the pouring rain to organise the AA and pay for the tyre to be changed, and this was not how I gave them my car!

The controller on the day promised to pay for the new tyre as they admitted that it was entirely their fault but up until now, all I have received is abuse every time I ring the office number and people constantly hanging the phone up on me.

I will never use these guys again and I will warn you guys not to use their services 0 out 0!

We have used lots of meet and greets at different airports but this company had us waiting 45mins to drop the car off even tho we arrived at the booked time and called 30 mins before arrival and on collection we had children standing cold for 30 mins waiting for the car to arrive. Not a great start or end of a holiday, wouldn’t book with them again.

DO NOT USE THIS COMPANY- even on pain of death!
On drop off there was no one to meet us and we ended up waiting 40 minutes. Had to get the others to go ahead to check in with bags and I waited -nearly missed check in!
On return -I had a family emergency so left everyone and charged through passport control. i called when on the plane, and the owner promised me he would have a driver as I said the otehrs are grabbing my bags and I'd be coming straight through -and still the car was not there! I had to call the office 8 times to whcih the owner was swearing at me saying 'you're not there waiting'...which I was!! I then waited another 25 minutes, on top of the time it took me to get from the plane. The guy who dropped teh car off to me couldn't apologise enouigh saying it was his first day and that these guys are just horrendous - trust me, they don't even qaulify for that Title. JUST DON'T!!!!!

Away for city break and booked a meet and greet at Heathrow T3. Ended up bokking with this company as it seemd to be legittamate and linked to Heathrow parking. Some concerns at drop off but was excited to get away. On return to the UK it started to unravel. Only the one driver availble and up to 1 hour wait. I checked the cars tracker app and my car was parked on a main road near Stockley Park. Finally the car arrived and the driver couldnt wait to get away claiming he was the only driver working on that day. He gave me my key and car park ticket and ran off, and I mean ran, before I could check the car with him. No wonder he ran off my passenger front wheel was mashed. Clearly kerbed for a considerable length badly damaging the wheel and rubbing the branding off the tyre. I have been chasing Haethrow Platinum Parking for an exlpanation and to engage in compensation discussions but al i get is rude and abnoxious responses. Suggest everybody avoids using this company they are cowboys.
Avoid Avoid Avoid!!!!!!!!

Horrible service and rude customer service. I left my car at the Heathrow meet and greet and got back noticing that they have taken my car on a 30 mile joy ride. Absolute preposterous! Car was left with them with 355361 miles on the odometer and came back with 35590!

Do not use!

Terrible service! They took my car for a joy ride and I could tell due to the Apple tag left in the car. They then just left the car at the parking and left it there with the key for me to collect. Anyone could have stolen the car and when calling the driver just made a bunch of excuses.

Price quoted is not the price you pay. Add £15 for the parking tickets they make you pay for upon arrival. They aren’t insured drivers and purple parking who are much better for the same price.

Never again.

Heathrow Platinum Parking Terminal 3 - everyone please be aware these guys are not Heathrow airport approved. The meet and greet service was chaotic. My car was badly damaged by the driver returning my car. By the time I noticed the damage and wanted to bring it to the attention of the driver, he had disappeared running off via the car park staircase! I am now trying to raise a claim and getting the “run around” from customer services and everyone I manage to speak with. Be aware if you are thinking of using this company just DONT !!!!

Car arrived 1 hour after I called to say I had my luggage. Driver then parked in the wrong spot which took me another 30 mins to locate. Driver and operator kept hanging up. I also had to pay an extra £6 to drop my car off and then £7.50 to collect. I raised a complaint to customer service over a week ago but no response yet received. I don't think they even have a customer service team. Complete cowboys. I was better off using the airports park and ride service.

NEVER USE THIS COMPANY!!! They drive your car whilst you are away leaving you with unpaid fines, pictures of my car in high streets at 4am. When I called they hung up on me. Total scam company using cars for taxis and leaving you with fines. Feel so violated. Please never use!

This is the worst parking service I have ever come across in my entire life. I’m still waiting for my car two hours after calling from the airport to say that I have arrived with my bags. What an absolute shower of shite. Avoid at all costs

AVOID AT ALL COSTS. These guys are a bunch of scammers. They'll take your car, put miles on it, and as a result you'll end up with a fine through the door which they take zero responsibility for! Truly terrible experience - avoid, avoid, avoid.