BoardUp Reviews 260

The item was not available, and they canceled my order.

This game sucks i spent 4 days trying to pass level 3 to get paid like it said and then when all screws were gone it wouldn’t move from a blank board so it’s a scam it’s a shame you lie to people and some people play these games because there struggling all these false games need to come down I have pictures wish I could put them up DO NOT PLAY THIS Game (SCAM)!!!!!!

2 months later, I still dont have my board yet and no one’s responding to my emails. I dont know if my money is gone at this point or what

The company has taken a downwirl spiral when it comes to customer service. I seen in a few posts where other customers were dealing with the same lack of response/ none from Ben, so I wanted to share my experience also. I have been a customer of Ben since 2019, and the customer service was not super great or fast even then, but at least he actually responded. Now when you order his products, after you paid for your order, you get a confirmation email stating that said product: Will not be available for two or three months later, and if you can't wait, email him for a full refund.

To me that is something that should have clearly been stated before, and not after the fact, furthermore, it's like Ben doesn't want to be bothered by answering basic questions about your order now. I literally left feedback for Ben on how he could approve, he didn't acknowledge it. I literally email Ben five or six times trying to ask him something, each time was when he failed to respond to the previous email. And after the last one, the fifth or sixth, he didn't respond to none of them.

Finally I just asked him for a refund and he responded almost immediately. Which left me kind of confused because it made me feel like, he just didn't want to ship me anything in the first place. I actually sent him a email about this, regarding rather he wanted me in the future placing any more orders, but to no surprise he failed to respond to that email also.

When it's all said and done, for all the times I had to email this dude, which was like 15 times in all. It's just not worth going through such a hassle for someone that you are conducting a business transaction with, that makes you feel like you are not valued whatsoever. And like I said above I have been a customer since 2019, but after this not anymore, and it doesn't matter how cool the product is rather it's a Folding Skateboard or a Jetpack. If I'm spending my money on something I want to feel valued and acknowledged, this is literally business 101, but I guess Ben didn't get the memo!

If I'm just going to be constantly ignored I can literally take my money and business elsewhere and indeed I will! But I'm sure Ben as he is reading this will shrug at this and say he doesn't care, but that is the whole reason Ben I'm not buying anything from you anymore and why I'm writing this review, and it's because you don't care!

So to conclude don't buy anything from this dude and if you do, just don't expect any quality customer service from Ben whatsoever, and don't have any hopes about receiving your board at a particular time or at all.

Great longboard for cruising and carrying everywhere. Fantastic costumer service. I bought the light version that would only be delivered in a few months but they offered me to have the standard one that was delivered in 1 week to Switzerland!

Very responsive to questions and quick delivery. I'm very happy with the quality of the board and would recommend strongly.

Rides great right out of the box! It's the perfect city cruiser with great flex and tight turning.

Unfortunately you wouldn't ship to Israel for some reason.

I wasn't entirely sure what to expect with this board, but I gave it a shot without doing much research and it has exceeded my expectations. The performance is similar to a long board and the hinge, which looks a bit odd at first glance, is really nicely done and easy to use. Looking forward to taking it with me on my next trip.

Using it since two weeks. The overall performance of the dual motors are beyond expectations, even on slopes and not-well maintained country roads. If shipped internationaly (like me), make sure to contact the shipping company if you feel you may miss the delivery, because these battery are considered "dangerous parcel" and they may not be able to store it for too long.

My wife placed an order for a board as a birthday gift for me a month and a half ahead. However, when she inquired about the status, she received a brief response stating, "Sorry, we are out of stock," without any explanation. We do not even know when we will receive a refund. The customer support experience has been highly disappointing. Although I cannot comment on the quality of the board, I hope that more attention is given to operations than to customer support.

Had the board for a couple of weeks now and absolutely love it. Such a clever design; works really well and makes transporting the board a breeze. Great for cruising and carving. Very quick delivery too!

Got this board for my friend. Delivery was fast and the board itself was safely packaged.

Great support and good boards.

Great board quality trucks and wheels. Had a question and customer service helped me. Bought this board so I can take it on airplanes. Fits perfect in my carryon.

I didn't receive my board yet but the service has been wonderful, especially with me as a customer.

When I ordered this board for my grandson, we got an e-mail that was so caring and friendly it was like I was talking to someone face to face. It was nice. Plus, we were given some advice about how to fold it up and were told we could go on u-tube for more instruction. Seemed to care about the child's safety as well as how they could look better and be more efficient.
Nice touch.

Quick order processing, there was an issue with the shipper and they handled it quickly. The board is great!