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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the product's quality, noting that it offers a balanced density and softness. Many consumers have expressed that the pillow helped them to alleviate issues such as neck pain, back pain, and headaches, contributing to a better night's sleep. People also appreciate the versatility of the pillow, as it can be adjusted to suit individual preferences. Consumers report that the ordering process is straightforward, and the delivery is prompt and efficient. Some reviewers highlight the company's customer service, particularly mentioning the helpfulness and efficiency of the employees in resolving issues. However, opinions on the order, delivery service, customer service, and contact experiences are not consistent among reviewers.

Based on these reviews

Rated 5 out of 5 stars

I have neck and shoulder issues, so sleeping comfortably is challenging. Both my husband and I are combination back and side sleepers. Nuzzle pillows with their 3-in-1 option seemed like a possible so... See more

Rated 5 out of 5 stars

My order had issues due to an address error. Mark was extremely kind & helpful once he heard of my problem. He jumped right away & I received my order the next day. I love these pillows. My entire ce... See more

Rated 5 out of 5 stars

Well, for one thing, it wasn’t a scam for two. I normally don’t buy anything unless I can touch it. for three. I love my pillow and I bought four total and I’m just wondering how I’m gonna get them b... See more

Rated 5 out of 5 stars

I was skeptical about buying nuzzles, thinking it would be just another disappointment like "My Pillow". No matter what pillow I tried.. I was always getting neck pain..neck muscles tightening... See more

Rated 5 out of 5 stars

The pillows are great! Perfect... much better than advertised. My wife liked her current pillow, however after trying it the first night, she loved it. They stay cool and are wonderful for my head and... See more

Rated 5 out of 5 stars

My ordering was very simple to do online. I'm recovering From open heart surgery and was very uncomfortable lying down and kept getting neck aches. The pillow does what it says it will do. Supports t... See more

Rated 5 out of 5 stars

I bought this pillow for my husband. He is always complaining about his pillows and he cannot get comfortable to rest well. He has used it for two weeks now and I noticed the snoring stopped and he... See more

Rated 5 out of 5 stars

Joe helped me by giving me 10% off since they are out of stock on Nuzzle pillows and I needed one that I ordered recently due to surgery I had on c3 thru c7 on my neck. Joe said as soon as they got th... See more

Rated 5 out of 5 stars

The online ordering was easy and the pricing for the 2 pillow set was too good to pass up. The pillows themselves were actually very comfortable and supportive. They arrived on time and very well pack... See more

Rated 5 out of 5 stars

I have bought a total of six sets of pillows and none of them have performed like the nuzzle pillow. I am a side sleeper and was developing neck and lower back pain.Second night with the pillow, it h... See more

Rated 5 out of 5 stars

I have literally spent thousands of dollars over the years trying to find a comfortable pillow for my arthritic neck. Half the time I would get up in the morning feeling like my neck was broken. I wa... See more

Rated 5 out of 5 stars

We both purchased a pillow and both of us have experienced better sleep since using them. If they flatten out a bit it is easy to plump them back up. My husband says his neck bothers him less than it... See more

Rated 5 out of 5 stars

Versatile options to remove a pillow layer to make this pillow work for supporting my neck, shoulder and back work great for me and also smaller folks too! It really does fully support my head and... See more

Rated 5 out of 5 stars

I have tried quite a few "trending" pillows over the past few years. I have chronic neck pain and struggle to find a pillow with proper support and comfort. THIS PILLOW IS DIFFERENT AND BETTER THAN... See more

Rated 5 out of 5 stars

Pillows arrived quickly and well packed. Have tried many pillows in the past. This pillow has provided everyone in our household with glowing remarks and better sleeping.

Rated 5 out of 5 stars

Best pillow ever made. I finally found out about the 2 pillows in 1. Best night sleep ever. Company went above and beyond for me personally. I accidentally checked the box for 4 when I only needed 2.... See more

Rated 5 out of 5 stars

I was skeptical because I was being slammed with FB ads for this pillow (which worked by the way because I bought one) but after using it for about a week I can say...HELL YES...for me the ads were 10... See more

Rated 4 out of 5 stars

Even though the pillows were not supportive enough for me, I had no choice but to ask to return same. After five emails, I finally hooked up with Joe who was able to assist me, and we came to a mutua... See more

Rated 5 out of 5 stars

It’s a game changer!! I usually beat up my pillows, folding them to get comfortable when I sleep. Since using this pillow, I have not once folded it and isn’t beat up. So thankful to have found someth... See more

Rated 5 out of 5 stars

On the first night I had a neck ache but after that it got better and I slept more soundly. I haven’t gotten up to go the bathroom since using this pillow and get back to sleep easier if I wake up

Rated 3 out of 5 stars

I have had neck pain/ problems most of my adult life ( l'm now a senior). With the reviews that l saw l thought this might be a pillow that could help. I was wrong, this is one of the most uncomfor... See more

Rated 5 out of 5 stars

Your pillow is the most comfortable pillow I ever bought. I got four of them and had friends try they out.After one night of sleeping on them they too thought the same thing ,best pillow ever .The do... See more

Rated 5 out of 5 stars

I absolutely LOVE this pillow!! I am a side sleeper and tried all the configurations but definitely like all the inserts. I have multiple medical problems and have had trouble sleeping (any length of... See more

Rated 5 out of 5 stars

I didn’t believe the ads about the NUZZLE pillows. However, I purchased 4 of the Nuzzle Pillows to try. Wow! I don’t believe in coincidences, but, both my wife and I have not had such good nights... See more

Rated 5 out of 5 stars

Really appreciate th fact that inner pillows can be configured in a manner that provides maximum support while still maintaining soft facial comfort. Mine is flat together as delivered, wife's is side... See more

Rated 5 out of 5 stars

Pillows are excellant quality , price is fair and shipping was fast ! I am very pleased with my purchase and am enjoying my pillows very much !!

Rated 5 out of 5 stars

I love this pillow. I have severe neck problems and this pillow has allowed me to sleep amazingly. I don't wake up several times a night trying to move my neck. THANK YOU!

Rated 5 out of 5 stars

I really like your pillows. I was thinking of getting some pillowcases but I didn't know if you had a better price.

Rated 5 out of 5 stars

With all pillows so far I woke up in the morning with neck pain, even with the My Pillow. With the Nuzzle pillow I use both inserts, sleep well and wake up in the morning with NO Neckpain It is amaz... See more

Rated 5 out of 5 stars

I can't believe I finally have a pillow that I can sleep comfortably on my side. I have purchased at least 5 different pillows in the past and none of them have worked. My arm is not numb and I don't... See more

Rated 5 out of 5 stars

EVERY STEP WENT SMOOTH. CAME WHEN PROMISED...DIRECTIONS WERE ON POINT...AND MY NECK PAIN IS GONE IN THE MORNING. I USE A CP-PAP AND IT WORKS TOGETHER AWESOME!! THANK YOU!!

Rated 5 out of 5 stars

From order to delivery everything went smoothly and fast. The pillow has helped so much with a neck and back problem. Love the pillow for being a side sleeper

Rated 5 out of 5 stars

This pillow has exceeded my expectations so far! Ive had the pillow for about a month and the support that I get from the pillow has been great! I'm a side sleeper and previous pilllows have not pr... See more

Rated 5 out of 5 stars

I have ordered and tried multiple pillows. I have had pretty bad neck pain for about a year, especially at night. I have tried the one with the concave middle and wings, the memory foam one with a dip... See more

Rated 5 out of 5 stars

Very easy to order and receive my pillows. My husband and I are thrilled with the comfort our Nuzzles provide. We had other popular name brand pillows and they don't compare to these.

Rated 5 out of 5 stars

I needed to return the product that I ordered & that is not an easy process but one of your kind & efficient employees, Joe, stuck with me & assisted me through the entire situation. Thank you for hav... See more

Rated 5 out of 5 stars

I love this pillow!  Best sleep I've had in years.  I let my sister borrow one to see if it helps her, she kept it!  I am also ordering for my son and daughter-in-law.  Fantastic pillow

Rated 5 out of 5 stars

I ordered two regular sized pillows after seeing the Nuzzle ad while browsing a site I usually read. We’ve purchased multiple pillows (including “My Pillow”) over time (I refuse to pay over a hundr... See more

Rated 4 out of 5 stars

All great except the price I believed I was being charged didn't end up being the final price. The pillows are great...my sore neck is getting better!

Rated 5 out of 5 stars

My wife and I absolutely love the Nuzzle Pillows! We're both side sleepers and the pillows support your neck wonderfully.

Rated 5 out of 5 stars

Within 3 nights of sleeping with my new pillow, my neck and shoulder pain was gone. I would never have believed it would since I've tried so many brands for years. Thanks for making a great pillow.

Rated 5 out of 5 stars

I had been having neck pain quite awhile & saw an advertisement on your pillow. When i received the pillow I could not wait to sleep on it. It was wonderful! I have not had any neck pain at all. Love... See more

Rated 5 out of 5 stars

I really DID sleep better the first night!!! I'm sleeping better everyday, I'm actually starting to remember dreams again!!!

Rated 5 out of 5 stars

Finally a pillow like the ones we find in a 5 star hotel ! I love the support...and am getting a better night's sleep! Bought a 2nd one for a food friend's birthday present !!

Rated 5 out of 5 stars

I was having a lot of neck pain when I got up in the morning. I decided to try a Nuzzle pillow and it works. My pain isn't completely gone but it is about 90% better.

Rated 5 out of 5 stars

My husband and I absolutely love our nuzzle pillows! He prefers a flat pillow and I want some fluff in mine. These pillows are great for both of us!

Rated 5 out of 5 stars

Best pillows ever, as advertised no neck pain. Best sleep in years. I definitely recommend.

Rated 5 out of 5 stars

Great quality pillow! Husband and son loves it! My husband sleeps through the night now with his Nuzzle pillow!

Rated 5 out of 5 stars

I got the king size and it’s been perfect. I love that you can take out an insert to change the firmness. My neck pain has been so much better since switching.

Rated 5 out of 5 stars

The first night I used my new Nuzzle pillow I loved it. Shortly after my head hitting the pillow I fell asleep. That hasn't happened in a long time.

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Company details

  1. #9 of 36 best companies in Bedroom Furniture Store
  2. #5 of 24 best companies in Bedding Store
  3. #3 of 10 best companies in Mattress Store

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

723 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Absolutely love my pillow…

Absolutely love my pillow—it seriously has improved my sleep 90%. My pain level has decreased 60%~~~~have suffered with neck pain for50 years. Spinal injections for 20 years, cervical fusion C2–C7, nerve ablation and now on lyrics and herbal muscle relaxer. Best money I ever spent.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

I took a chance....

I took a chance. Several items I have purchased online were disappointing. BUT the day I received my Nuzzle pillow was different. I finally slept thru the night and awoke with no neck pain, feeling refreshed and not having to take some pain relievers! Such a relief! Totally recommend!!

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt response to a 'lost order'

I received an order summary for an order placed 9-23-25 for 4 pillows and 4 pillowcases. My credit card was charged that same day. I paid extra to have a fedex shipping upgrade and never received the order. I never received an order number, which apparently was lost somewhere. I contacted customer service on 10-11 and they weren't able to find my order, even though I had been charged. I finally visited with Gladys in customer service and she resolved my problem within a few hours. I now have an order number and am told the order should be on my doorstep in one week. Gladys, you were so, so helpful! Thank you and Mark and Jaice for your quick response. Deb Gates

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

I really have issues with my neck which…

I really have issues with my neck which results in not sleeping. This pillow has definitely helped me. No, I am not pain free but I am slowly getting better and getting some sleep now. Thank you so much! I will definitely refer you to my friends and family.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Nuzzle Pillows & Jeremy (Customer Support) 100/100 stars

Outstanding Service from Jeremy at Nuzzle!
From the moment I placed my order, Jeremy has been exceptional. He guided me through selecting the perfect pillows for our home in Texas and went above and beyond to help me explore options for transporting them to our summer home in Italy. His responsiveness and dedication have been consistent since day one. I highly recommend Nuzzle—and especially Jeremy—for their top-notch customer support!

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

I called asking when my pillows would…

I called asking when my pillows would be delivered?
Jennifer the customer service representative advised me my order would be coming soon. There is a slight back order on the deliveries.
She was very professional and courteous and informed of the situation. Excellent job.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good, the king pillow is super comfortable, the proof will be longevity. My experience has been the king pillows given their size lose the middle section, I'm hoping the nuzzle will be different.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Comfortable

Easy order, arrived timely.
Very comfortable, supportive pillow. No more waking up with neck and shoulder pain.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! The Support person, Mark, was very polite and helpful, and his follow-through was honest and prompt. I was very impressed!

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

We bought these pillow for our neck…

We bought these pillow for our neck pain while sleeping. All the review were WONDERFUL! Me and my husband can't stand these pillows. We spent a lot of money for these pillows and when I went to return them, it was going to cost US $104.00 to return. I then called your company and was informed that they will only refund me 40% and let me keep the pillows. I wanted a full refund and am not going to take less than I paid for these pillows. THIS IS A SCAM AND WE WILL LET EVERYONE WE KNOW NOT TO BUY THESE PILLOWS. WHAT A RIP OFF!!

September 5, 2025
Unprompted review
getnuzzle.com logo

Reply from getnuzzle.com

Hi there,
Thank you for taking the time to share your feedback, and I'm truly sorry these pillows didn't work out for you and your husband. We know everyone's comfort needs are different, and it's disappointing when a product doesn't meet expectations.
I understand the frustration with return shipping costs, returns can unfortunately be expensive, which is why we try to offer alternatives so customers aren't out of pocket for shipping. I'm sorry this didn't feel like a fair solution in your case.
If you'd like to discuss this further, please feel free to reach out to us at support@getnuzzle.com. We'd be happy to see if there's anything else we can do.
Best regards,
The Nuzzle Team

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