I have neck and shoulder issues, so sleeping comfortably is challenging. Both my husband and I are combination back and side sleepers. Nuzzle pillows with their 3-in-1 option seemed like a possible so... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- #9 of 36 best companies in Bedroom Furniture Store
- #5 of 24 best companies in Bedding Store
- #3 of 10 best companies in Mattress Store
Contact info
United States
- +1 (800) 301-4042
- support@getnuzzle.com
- getnuzzle.com
Replied to 71% of negative reviews
Typically replies within 1 week
Absolutely love my pillow…
Absolutely love my pillow—it seriously has improved my sleep 90%. My pain level has decreased 60%~~~~have suffered with neck pain for50 years. Spinal injections for 20 years, cervical fusion C2–C7, nerve ablation and now on lyrics and herbal muscle relaxer. Best money I ever spent.
Having a great customer service guy for Nuzzle.
Having a great customer service guy for sure!!
So Helpful
I had a discrepancy in my order and Charlene was incredibly kind and helpful in correcting the error.
I took a chance....
I took a chance. Several items I have purchased online were disappointing. BUT the day I received my Nuzzle pillow was different. I finally slept thru the night and awoke with no neck pain, feeling refreshed and not having to take some pain relievers! Such a relief! Totally recommend!!
The person who I spoke to yesterday…
The person who I spoke to yesterday Gladys was very nice to work with and she took care of everything fast no hassle just friendly and understanding. Thanks Gladys
Product was just as good as advertised!
Product was just as good as advertised!
I sleep on my back and as recommended I used only the middle thicker layer & slept like a baby! Definitely recommend it for all types of sleepers !
I love this pillow!
I dont know how many pillows ive tried but I love this pillow. It's really helped my neck a lot. I will be buying more.
Prompt response to a 'lost order'
I received an order summary for an order placed 9-23-25 for 4 pillows and 4 pillowcases. My credit card was charged that same day. I paid extra to have a fedex shipping upgrade and never received the order. I never received an order number, which apparently was lost somewhere. I contacted customer service on 10-11 and they weren't able to find my order, even though I had been charged. I finally visited with Gladys in customer service and she resolved my problem within a few hours. I now have an order number and am told the order should be on my doorstep in one week. Gladys, you were so, so helpful! Thank you and Mark and Jaice for your quick response. Deb Gates
I really have issues with my neck which…
I really have issues with my neck which results in not sleeping. This pillow has definitely helped me. No, I am not pain free but I am slowly getting better and getting some sleep now. Thank you so much! I will definitely refer you to my friends and family.
Nuzzle Pillows & Jeremy (Customer Support) 100/100 stars
Outstanding Service from Jeremy at Nuzzle!
From the moment I placed my order, Jeremy has been exceptional. He guided me through selecting the perfect pillows for our home in Texas and went above and beyond to help me explore options for transporting them to our summer home in Italy. His responsiveness and dedication have been consistent since day one. I highly recommend Nuzzle—and especially Jeremy—for their top-notch customer support!
I called asking when my pillows would…
I called asking when my pillows would be delivered?
Jennifer the customer service representative advised me my order would be coming soon. There is a slight back order on the deliveries.
She was very professional and courteous and informed of the situation. Excellent job.
So far so good
So far so good, the king pillow is super comfortable, the proof will be longevity. My experience has been the king pillows given their size lose the middle section, I'm hoping the nuzzle will be different.
Great comfortable full pillow
Great comfortable full pillow. I love it.
Pillows
The pillows I ordered are fantastic. My husband and I are sleeping better than ever!
Comfortable
Easy order, arrived timely.
Very comfortable, supportive pillow. No more waking up with neck and shoulder pain.
My nuzzle pillow helps with shoulder…
My nuzzle pillow helps with shoulder pain. Thank you!
The pillow is the most comfortable one…
The pillow is the most comfortable one we have ever used. We both have Cpap machines and finding a pillow that is accommodating and comfortable has been a process. This pillow is just that.
Great customer service
Great customer service! The Support person, Mark, was very polite and helpful, and his follow-through was honest and prompt. I was very impressed!
My husband and I love these pillows
My husband and I love these pillows. They fit comfortably under our heads as we sleep. We are both side sleepers, so it’s nice having a pillow that works well.
We bought these pillow for our neck…
We bought these pillow for our neck pain while sleeping. All the review were WONDERFUL! Me and my husband can't stand these pillows. We spent a lot of money for these pillows and when I went to return them, it was going to cost US $104.00 to return. I then called your company and was informed that they will only refund me 40% and let me keep the pillows. I wanted a full refund and am not going to take less than I paid for these pillows. THIS IS A SCAM AND WE WILL LET EVERYONE WE KNOW NOT TO BUY THESE PILLOWS. WHAT A RIP OFF!!

Reply from getnuzzle.com
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