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Dormeo USA Reviews 241

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are very satisfied with the product, especially the mattress topper, highlighting its ability to provide support and spinal alignment. Consumers report experiencing relief from joint pain and discomfort, leading to better sleep quality. People also appreciate the positive impact on their overall well-being, noting improvements in energy levels and physical performance. The delivery service is efficient, with products arriving quickly and well-packaged. The quality of the mattress topper is praised for its comfort and construction. Consumers find it easy to order, and the customer service team is responsive and helpful. However, opinions on the effectiveness of the product during holidays are mixed, with no strong consensus among reviewers.

Based on these reviews

Rated 4 out of 5 stars
Verified

Received Dormeo in extremely well packed box with plastic wrap over rolled topper. Layed out flat easily. Huge difference in back support and comfort. A little hard to adjust straps underneath to matt... See more

Company replied

Rated 4 out of 5 stars
Verified

The Dormeo mattress is very well-made. For me it was a little too soft that I had to place another type of padding under it to give it more support. As I would usually love a soft mattress, now I don’... See more

Company replied

Rated 4 out of 5 stars
Verified

It sleeps very good, but it does not sleep cool like advertised. I used the ceiling fan at night, but I still wake up with my backside, sweatie

Company replied

Rated 4 out of 5 stars
Verified

Everything was fine except for the aggressively touted buying club (or whatever it was) that the sales guy tried to tack onto my purchase using very fast language hoping I wouldn't notice. Of course h... See more

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Rated 5 out of 5 stars
Verified

I got this topper as I sleep very HOT. It didn't help. It seems to work well for others. This company was extremely pleasant and professional to communicate with. The topper itself was extremely... See more

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Rated 5 out of 5 stars
Verified

The price was right, it was easy to order and delivery was pain-free. This is the best mattress topper anywhere in the world. We have tried them all, and first learned the awesomeness of Dormeo mattre... See more

Company replied

Rated 5 out of 5 stars
Verified

The Dormeo Premium Mattress Topper was the best purchase I could have ever made. I sleep so much better. I was diagnosed with Stage 4 cancer several years ago and have had difficulty sleeping and not... See more

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Rated 5 out of 5 stars
Verified

I'm very pleased with my purchase of the Dormeo premium mattress pad and the pillows. The two have improved my sleeping drastically better! Great product; my salesman was Benjamin and he was fabulous... See more

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Rated 3 out of 5 stars
Verified

The package was well wrapped and delivered with care. The mattress itself is very thin, two inches isn't enough for me although I thought it would be. The measurements were spot on so that is a plus.... See more

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Rated 3 out of 5 stars

This is a very comfortable topper, and I'm sure it probably works for most people. But I have specific health concerns, similar to Fibromyalgia. My diagnosis is Myofascial pain (upper back area in t... See more

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Rated 5 out of 5 stars

We just moved our daughter into her dorm and her Dormeo mattress topper and protective pad are a HIT! After suffering a stress fracture of the spine, she underwent surgery almost 3 years ago and has... See more

Company replied

Rated 5 out of 5 stars
Verified

I have fibromyalgia and have a hard time finding a comfortable position, I am happy to say that our Dormeo has made sleeping much better! Thank you!

Company replied

Rated 5 out of 5 stars
Verified

It's working ok, but it's hard to get my sheets to stay put. This never happened on the Temperpedic mattress. I'll try another protector. But, it's aggravating. Mb2

Company replied

Rated 5 out of 5 stars

This is my Dormeo story; I own a Serta semi -firm mattress that was getting tired and improper support for the condition of my back. I previously bought a different "mattress topper" that went flat o... See more

Company replied

Rated 5 out of 5 stars
Verified

The very quick two-day arrival of my king sized Dormeo was a nice surprise. I thought I would need three or four days off waiting for off-gassing, but there really wasn't much, if any at all.... See more

Company replied

Rated 5 out of 5 stars
Verified

Package arrived and we followed directions to let topper expand for 24 hours. We have been sleeping on this fantastic topper now for a couple weeks and we absolutely love it! It molds to your body the... See more

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Rated 5 out of 5 stars
Verified

The premium mattress topper arrived in decently good time I followed the instructions on how to set up the new mattress topper. It does feel very nice on top of my mattress and it is almost kind of he... See more

Company replied

Rated 5 out of 5 stars

This mattress topper was my last hope. I have a one year-old $4000 mattress that’s been horrible. I bought this one in hopes that I didn’t have to buy another mattress and it’s amazing! I wake up with... See more

Company replied

Rated 5 out of 5 stars

Amazingly fast customer services responses. We were so looking forward to our topper, when I measured, I did not think about he built in headboard in our RV. When we went to put the topper on the bed,... See more

Company replied

Rated 5 out of 5 stars
Verified

The mattress topper is very comfortable, well constructed and meets our needs. However we almost passed on trying it out due to the never ending commercial. In our humble opinion. A shorter commercial... See more

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Rated 5 out of 5 stars
Verified

The Dormeo Premium mattress topper has been a total game changer! My husband is 6” 340lbs and with this topper he can now comfortably sleep on his back which he could not do before. This is an extra b... See more

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Rated 4 out of 5 stars
Verified

The Dormeo topper was exactly what we ordered. It is extremely comfortable, soft and firm in the right places providing the best night sleep. And the quality is outstanding. I suffer with low ba... See more

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Rated 5 out of 5 stars

Even though the product did not work for me, the return process was painless. Following the instructions given, which were clear, a full refund was granted. The customer care team was wonderful. I... See more

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Rated 5 out of 5 stars
Verified

I experience severe joint pain on a daily basis from osteoarthritis. I attributed some of it to my mattress which needed to be replaced. I instead bought the Dormeo mattress topper. It performs exact... See more

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Rated 5 out of 5 stars
Verified

I rarely get a full night sleep. My mattress is only 9 months old, it was not as "perfect" or as comfortable as advertised. I ordered the Dormeo Topper because of the 30 day return policy. The produc... See more

Company replied

Rated 5 out of 5 stars
Verified

Shipping was quick and topper was packaged well. So far we have been pretty pleased with the product We put it on top of a sinking mattress that already had a topper. Think we will flip the mattress... See more

Company replied

Rated 5 out of 5 stars

Four months into a Dormeo mattress topper purchase and I've been extremely pleased--so much so that I'm considering buying a Dormeo pillow to replace my "TP" foam pillow which I didn't think I'd e... See more

Company replied

Rated 5 out of 5 stars

I have only had my mattress topper for three days and I’m blown away how much better my sleep is. I was having major back pain because my other topper was older and the first nite sleeping on this new... See more

Company replied

Rated 4 out of 5 stars
Invited

The Dormeo gives good back support, but when sleeping on my side it is not comfortable for my shoulder. We did all the recommended things like letting the topper expand and walking on it to help with... See more

Company replied

Rated 5 out of 5 stars
Verified

Comfortable, like a new bed in my Motorhome! Short king! Perfect Fit!!!! Top material Quality

Company replied

Rated 3 out of 5 stars
Verified

Quite frankly, I do not notice any difference between my mattress with or without the Dormeo. I feel like I wasted my money on this product.

Company replied

Rated 5 out of 5 stars

Ordered our mattress topper 09/01/2025 and received it 09/04/2025. Per instructions, unrolled it and let it sit for 24 hours to decompress. Put it on the bed and slept the entire night for the first... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered Dormeo because I have back problems. I figured I had nothing to lose. I’m so happy with the product over my old mattress is truly a miracle. Helped me save money . Thank you

Company replied

Rated 5 out of 5 stars
Verified

The topper is great I have a sore back but when I go to sleep at night my back feels good and my wife loves it see sleeps great even got the pillows keep up the good work

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Rated 4 out of 5 stars
Verified

It is just a tad hard, and I had to put a one inch foam on top. Just not enough give when rolling over. But do like the individual movement

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Rated 3 out of 5 stars
Verified

The topper is not for me,after a couple of days I had to go to the Emergency Room twice and I’m not sleeping on it anymore.

Company replied

Rated 5 out of 5 stars
Verified

The product came as scheduled, and is very comfortable, great night sleep as well.

Company replied

Rated 5 out of 5 stars
Verified

I require some type of support and I just love, love, love the support that the Dormeo mattress topper provides!

Company replied

Rated 3 out of 5 stars
Verified

felt great in the beginning, but is already sinking. I weigh 125 pounds. Oh well....

Company replied

Rated 5 out of 5 stars
Verified

The premium topper is excellent,Im getting restful sleep and wake up feeling refreshed

Company replied

Rated 3 out of 5 stars
Verified

It work but I guess i was expecting more for the cost

Company replied

Rated 4 out of 5 stars
Verified

The mattress is awesome but it was delivered in partially broken box and partially ripped wrapping leaving the mattress exposed during shipment. Luckily everything looks okay but when you are paying t... See more

Company replied

Rated 5 out of 5 stars
Verified

Purchasing the King Size topper, along with the two pillows and sheets, has been one of the best decisions we've made for our family's sleep. The comfort is unmatched—we not only sleep better but wake... See more

Company replied

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Company details

  1. #13 of 24 best companies in Bedding Store
  2. #26 of 36 best companies in Bedroom Furniture Store
  3. #8 of 10 best companies in Mattress Store

Written by the company

Dormeo USA specializes in products specifically engineered to enhance your life through amazing sleep. All Dormeo USA products feature their patented aerospace Octaspring® Technology. Brilliantly innovative, Octaspring® technology combines the comfort of foam and the responsiveness of a spring.

Shipping

Written by the company

Free Shipping next business day.
All of our products ship from Atlanta via Fedex. Shipping times are currently 3-5 days but we always hope to get it to you faster!

Warranty

Sleep with confidence.

We completely stand behind our products and your happiness is our first priority so we give you a 10 year limited warranty on our premium toppers and mattresses for your peace of mind.

Contact info

Improve your sleep with Dormeo

Healthy sleep is one of the most important pillars of a happy life.

4.1

Great

TrustScore 4 out of 5

241 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Customer for Life!

Seriously one of the best companies I have ever dealt with. I had some questions after placing my order and their customer care team was so helpful. Got a real human on the phone and quickly!

September 24, 2025
Rated 5 out of 5 stars
Verified

Best sleep ever

I’ve slept on a Dormeo on 3 different mattresses. And the quality of sleep has improved everytime. I fall asleep quicker than normal. Never have any pain and seem to sleep deeper and more restful. Cheaper than a new mattress and better.

September 22, 2025
Dormeo USA logo

Reply from Dormeo USA

Thank you for your feedback.

Rated 5 out of 5 stars
Verified

comfort delivered as promised

comfort delivered as promised. this mattress pad is a great alternative to the expense of a new mattress. I found it to be both supportive and comfortable right from the first night. I am a 71 yo with Parkinson's and have a very hard time with sleep fragmentation. this pad allows me to fall asleep faster and I get a better quality of sleep

September 17, 2025
Dormeo USA logo

Reply from Dormeo USA

We're pleased to hear the Premium Mattress Topper has helped you get a better nights sleep.

Rated 5 out of 5 stars
Verified

I'm not feeling like I have springs…

I'm not feeling like I have springs poking me at all!!! Would let anyone know how it feels if someone was calling me about your service!!

September 21, 2025
Dormeo USA logo

Reply from Dormeo USA

Thank you for letting us know about your experience with our Premium Mattress Topper and its patented Octaspring technology.

Rated 4 out of 5 stars
Verified

Wife is having difficulty adjusting to…

Wife is having difficulty adjusting to it.

October 12, 2025
Dormeo USA logo

Reply from Dormeo USA

We know she will love your new Dormeo product, but it is not uncommon for your body to need some time to adjust to a new sleep surface. At first, it may feel firmer than expected. This is because your product is made with high-quality foams that take a little time to “break in” and adapt to your body. After a few weeks, the materials will be adjusted to your unique shape and sleeping style. If she is still experiencing discomfort after this time please don't hesitate to reach out to our Customer Care team, so that we can help get her a great night's sleep.

Rated 4 out of 5 stars
Verified

It sleeps very good

It sleeps very good, but it does not sleep cool like advertised. I used the ceiling fan at night, but I still wake up with my backside, sweatie

September 13, 2025
Dormeo USA logo

Reply from Dormeo USA

Thank you for your feedback. We recommend checking the material used in your sheets as our patented Octaspring airflow technology works best combined with breathable materials such as cotton or bamboo. Our Customer Care team would be happy to help track down the source of the problem and help you on the way to a better, cooler nights sleep. They can be reached at customercare@dormeo-na.com or 1-888-885-2036.

Rated 5 out of 5 stars
Verified

I got this topper as I sleep very HOT.

I got this topper as I sleep very HOT.
It didn't help.
It seems to work well for others.
This company was extremely pleasant and professional to communicate with.
The topper itself was extremely well made and was beautiful.
Dormeo is an excellent company with an awesome product. The return process was also amazing.
Thank you, Dormeo, for an experience that will make me recommend you to anyone looking for a very well made topper.

September 15, 2025
Dormeo USA logo

Reply from Dormeo USA

Thank you for your feedback, we're sorry to hear the topper didn't work for you, but it's great that you got to give it a try risk free. We recommend checking the material used in your sheets as our patented Octaspring airflow technology works best combined with breathable materials such as cotton or bamboo.

Rated 5 out of 5 stars
Verified

The Dormeo Premium Mattress Topper is a fantastic product.

The Dormeo Premium Mattress Topper was the best purchase I could have ever made. I sleep so much better. I was diagnosed with Stage 4 cancer several years ago and have had difficulty sleeping and not waking up every few hours. This Mattress Topper has changed all that! I get a full nights restful sleep and wake up without all that pain in my shoulders, arms and side. I highly recommend this product for everyone who wants a peaceful and full nights sleep. Life is Good!

September 18, 2025
Dormeo USA logo

Reply from Dormeo USA

We're pleased to hear our topper has helped you get more restful sleep.

Rated 5 out of 5 stars

This mattress topper was my last hope

This mattress topper was my last hope. I have a one year-old $4000 mattress that’s been horrible. I bought this one in hopes that I didn’t have to buy another mattress and it’s amazing! I wake up with no back pain and it is well worth the cost.

October 9, 2025
Unprompted review
Dormeo USA logo

Reply from Dormeo USA

Thank you for letting us know about this experience. We're sorry to hear about the discomfort of your previous mattress, but it's great that our topper has helped upgrade the comfort.

Rated 5 out of 5 stars
Verified

I love the Dormeo topper

I ordered Dormeo because I have back problems. I figured I had nothing to lose. I’m so happy with the product over my old mattress is truly a miracle. Helped me save money . Thank you

September 18, 2025
Dormeo USA logo

Reply from Dormeo USA

All the best for many more nights of great sleep.

Rated 3 out of 5 stars
Verified

felt great in the beginning

felt great in the beginning, but is already sinking. I weigh 125 pounds. Oh well....

September 18, 2025
Dormeo USA logo

Reply from Dormeo USA

We're sorry to hear that the topper has not been providing the support you've been looking for. We'd recommend reaching our to our Customer Care team at customercare@dormeo-na.com or 1-888-885-2036 so that we can identify any reasons for this and help get you a great nights sleep.

Rated 1 out of 5 stars
Verified

This Company Signed Me Up For An Loan… The Un Wanted Loan

This Company Signed Me Up For An Loan That I Didn't Approve.. I Thought As It Was Explained To Me That I Was Sighing Up For A Payment Plan With Dormeo. I Do Not Want Any Loan At This Time In The Economy.

September 15, 2025
Dormeo USA logo

Reply from Dormeo USA

Thank you for your review, we appreciate you bringing this to our attention. I see that our Customer Care team have since been able to clarify this with you over the phone after reviewing the recorded sales call and this concern has now been addressed. If you have any other questions please don't hesitate to reach out to customercare@dormeo-na.com.

Rated 5 out of 5 stars
Verified

A Much Better Night's Sleep

The very quick two-day arrival of my king sized Dormeo was a nice surprise. I thought I would need three or four days off waiting for off-gassing, but there really wasn't much, if any at all.
I was using a 4" foam layer on my mid-firm mattress, to comfort my arthritis and osteoporosis, but my low back started hurting about six months ago. I only had it on my side of the bed. My husband, who prefers a firm mattress refused for the longest time to allow me to put foam across the entire bed. So we had a very big bump from his side to my side. What a site of a made bed.
I finally introduced him to the Dormeo idea for our bed, as I bought a full-sized one for our daughter's bed. It is firm enough for him to be satisfied and soft enough for me.
At 70, it's much easier to move around without the soft foam and I am waking up with my back intact. I am very happy I made the switch. I am definitely getting better and longer periods of sleep.
Maybe we're due for one more for the other grown daughter's bedroom. Our guests will surely appreciate the comfort.
Super happy customer!

September 15, 2025
Dormeo USA logo

Reply from Dormeo USA

Thank you for your review. Our foam is regulated by the Consumer Product Safety Commission (CPSC) to ensure that no toxic chemicals are used and that no off-gassing occurs. Our zoned support with the patented Octaspring technology is great for maintaining spinal alignment during sleep, so we're pleased that this has worked well for you.

Rated 2 out of 5 stars
Verified

I purchased a full size.

I purchased a full size.
Comfortable, after 2 weeks the center of the topper definitely had a ridge in the center. I roll over to the center and can feel the ridge on nm body.
Not a game changer, however not as comforts the add makes it sound.

September 16, 2025
Dormeo USA logo

Reply from Dormeo USA

Thank you for your feedback and for bringing this to our attention. Our Customer Care team have reached out to help investigate this further, so that we can help you get a great nights sleep.

Rated 1 out of 5 stars
Verified

Dormeo is a dishonest company

Dormeo is a dishonest company! They leave out the most important part of the purchasing process prior to a customer making a purchase! A customer has no idea of the machinations they need to go through to achieve a partial return of your purchase!
I will never purchase anything else from Dormeo!

September 16, 2025
Dormeo USA logo

Reply from Dormeo USA

We're sorry if there was any misunderstanding about our refund policy. Rest assured we offer a refund for the full amount in all circumstances, and never make a partial refund the only available option. We also offer 100 days to try the product rather than 30. Our full refund policy details can be found here on our website publicly prior to purchase: https://www.dormeousa.com/policies/refund-policy.

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