Despite appearing as an Australian…
Despite appearing as an Australian site, buying from Geekom will also cost you a foreign transaction fee of 3% or so. Happy to get a unit quite quickly from within Oz, but the foreign fee was undisclosed, perhaps illegally.
Reply from GEEKOM
Dear customer,
We understand your frustration and will work to correct this issue, we are sorry this situation has caused you any trouble, for this situation, we fully understand your concerns and are here to help you.
First of all, I would like to express my sincere apologies for the inconvenience and distress you have experienced throughout the process. I fully understand your disappointment caused by us.
Are you willing to provide us with your order number?
We are committed to helping you solve problem now, and we will provide you with the best solution through email address.
Although we are fully aware of the unpleasantness caused by this incident, we sincerely hope that we will have the opportunity to restore your trust in the future. If you have any questions that need to be resolved, you can always contact us, we are always here to serve you.
Thank you again for your valuable feedback and apologize for your unpleasant experience this time. I hope you can consider our improvements and give us a chance to serve you again.
We apologize again for any inconvenience caused and thank you for your patience.
Best Regards,
GEEKOM Customer Service