My Geekom mini pc died after about 9 months. I email their support explaining the issue - no power. They replied next day asking for picture of internals which identified a burnt out section of the ma... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Though my reaching out to customer service initially was less than satisfactory due to the time it took to receive a feedback, this quickly changed after a few email exchanges. Peter responded quickly... See more
Company replied
Their Order process was great and shipping was a little slow. However after being patient, the product arrived. In the meantime I did however, choose another product that shipped on time.
Company replied
Based on recommendations from my geeky ham radio friends, I decided to upgrade my main computer with a GEEKOM mini IT12. In my hurry, I botched the order by accidentally ordering two computers instead... See more
Company replied
I have had a Geekom mini pc for 2 years and have loved it, it has surpassed my expectations. However, I had an issue recently, it would not power up. Luckily I remembered that Geekom sell their pcs... See more
Company replied
The problem was acknowledged and helpfull trouble shooting suggestions were offered. When the issue could not be resolved a replacement unit was dispatched. Communications were timely (allowing for... See more
Company replied
Kevin was very responsive and got back to my emails promptly. addressing the issue and making things right!
Company replied
After some confusion with refund coupon codes, Peter of the customer service team was very helpful and resolved the issue in a day. I am very grateful. My new Geekom IT15 mini PC was delivered promp... See more
Company replied
Great service even I asked so many questions before purchasing. Finally I ordered the IT13 mini pc and really satisfied the product.
Company replied
Bought an A5. Great piece of kit. Works flawlessly despite Windows 11, with the exception of occasional monitor detection after sleep. Contacted support. Quick and clear response with links to driver... See more
Company replied
Geekom happily stands behind their product. The computer itself has been flawless, it was the power adapter that failed. You can tell more from a company by how they resolve issues and problems, Geeko... See more
Company replied
As soon as I made GEEKOM aware of my problem with one of the USB ports on my Mini PC, the Support team responded and very quickly provided a 'driver' to install. The download worked and the computer i... See more
Company replied
Very pleased with my GEEKOM TI12. Small, compact, well made and fast almost silent operation. I had one reason to contact support when I lost WiFi c0nnection. Peter was vey prompt to respond and was m... See more
Company replied
WOW !!!! Not only is the XT12 Pro a FANTASTIC piece of equipment, Geekom's Customer Service Team is probably the BEST I've ever encountered ANYWHERE !! They helped me out with DETAILED information 3... See more
Company replied
Excellent customer service! My Geekom mini PC was working great, but the power supply suddenly stopped working. I contacted the seller, and they responded very quickly. Without any hassle, they offere... See more
Company replied
All aspects of my order were fantastic. The products are easy to view and compare on the Geekom website. The selection process is great. The checkout process was straight-forward. The order arrive... See more
Company replied
Peter @ GeekomPC Customer Service Went above and beyond to ensure that I was a happy camper. My IT12, great machine for 3 years, died. I reached out to GeekomPC support to assist in the trou... See more
Company replied
I am using the Mini Air 12 for desktop publishing and Zoom meetings. It is very quiet, low power and cost effective. Recently there was a fault with the computer. I was able to return it cost fr... See more
Company replied
There was a problem initially with my order it was shorted one of the items. I contacted Geekom customer service they assured me the problem would be rectified and they did just that. Shortly afte... See more
Company replied
My experience with this company at the time to solve or fix a problem with my purchase was really great. they answer my concern in the same day i sent my email.. product was way better than my expecta... See more
Company replied
GEEKOM is a company that takes customer support seriously. I recently purchased one of their lowest-tier mini pc products and was totally happy with it except for a video playback issue. The company... See more
Company replied
I needed a new PC (Windows 11 but another story), you do not need disk drives etc now just a box that uses a VESA attachment to a monitor. You buy and two days later a box arrives from China, you plug... See more
Company replied
I recently bought the GEEKOM A5 Mini PC, and I can honestly say it’s the best mini computer I’ve ever owned! From its sleek design to its impressive performance, this little powerhouse has exceeded al... See more
Company replied
The product worked great. But, that’s what o expected. The five stars is because of the kind and thoughtful customer service person. She, Annie, stayed with me and was 100% straight in describing was... See more
Company replied
I received my A8 and Multi-port adapter and was impressed with the superior quality of both. I'm very happy with my purchase and would highly recommend them. Annie in customer service provided great... See more
Company replied
Peter stuck with me until my problem was solved. Initially, I was hesitant to buy from Geek. I did not know the quality of their product or their service. The three-year warranty is reassuring, and... See more
Company replied
The kit they supply is first rate. But even better is the excellent customer support I experienced this time. A paperwork issue was resolved in 3 days, and I think it would have been quicker if I h... See more
Company replied
So far so good. I have purchased 8 computers from Geekom and have had only 1 power/motherboard issue. They responded to my emails and replaced a unit with no hassle. Communication is delayed, but they... See more
Company replied
I finally decided to get a Windows based pc for my home and was immediately blown away by this mini pc’s performance. I will surely be purchasing a couple more for work to run some CAD software on the... See more
Company replied
I bought a Geekom A8 on Amazon received it the next day, I just love it! Had a bit of a problem trying to get sound from the headphone jack and asked Geekom for help they sent me a complete step by... See more
Company replied
Just received a Mini IT12 today. Packaging was professional looking. A nice thank you card was included. Set up was very easy. The computer set up everything, including all the information from my... See more
Company replied
I was actually surprised to get any kind of response from my live texting but not only did I get to speak with someone (Peter) he kept answering my questions for a few days. He was always there to ans... See more
Company replied
Verified
Decent prices, simple explanations of the product choices, fast free delivery. Looks like quality products. After receiving the first one, I ordered several more for clients.
Company replied
Verified
This my 3rd Mini Pc purchased from Geekom. I have been impressed by the performance, support and small powerful imprint. The price constitutes a good and you won't be disappointed. Highly recommended.... See more
Company replied
When I first bought my Geekom mini PC I was pleasantly surprised how fabulous it was. Its’ SSD, RAM and other components make it very fast to boot up. The small form factor makes it very easy to tr... See more
Company replied
Definitely the customer service is all and all 10/10 and where very considerate and patient. The company customer service made sure everything was taken care of and went in full detail with how the... See more
Company replied
I have no complaints about the A8 that I purchased. It's a great computer. Customer service is another matter. I needed to speak to someone regarding drivers for an ARCH Linux system that I install... See more
Company replied
The Geekom A8 with Ryzen 9 is an outstanding mini PC. It’s powerful, fast, and handles multitasking effortlessly without overheating. I’ve successfully run Docker, PowerShell, MariaDB, IntelliJ proj... See more
Company replied
Purchased my GEEKOM A7 Mini PC over a year ago. Then following a recent upgrade to Windows 11 I needed to reinstall my activation key. Geekom customer service responded immediately with key. The A7... See more
Company replied
Responds to Customers! Missed ticking a discount box when ordering an Air Series Mini PC. Email answered, no ifs or buts and refund provided promptly.
Company replied
My IT11 just died after less than 2 years. After contacting the company, they had me check a few things to make sure it was not something simple. After confirming it was indeed dead, they had me retur... See more
Company replied
I was looking for a computer that wouldn't take up much space in my little home office. The minis made by GEEKOM are the best. They are very compact and fast, also have large storage for photos and... See more
Company replied
Great customer service. Had a computer fry at the contacts inside the machine and the customer support honored their warranty and sent out a new computer after receiving the dead one.
Company replied
When you buy a product, you expect to have support if a problem arises. But when you really have one and you see that the company, as organized, is committed in solving it, you know that you really ha... See more
Company replied
I ordered an A8 mini PC, which packs a lot of power into a very convenient form factor. I originally made an error ordering the wrong model and I had a great customer service experience where they we... See more
Company replied
Peter from customer support was able to provide a great help and prompt service for my questions regarding my new A6 mini PC.
Company replied
Required a replacement PC (an A7) through guarantee. The help desk made it relatively easy to make this happen - considering the language barrier - and the UK warehouse responded speedily. Nothing b... See more
Company replied
Had an issue with a mini pc. Geekom was able to offer a great customer assistance and send me a replace. Highly recommend
Company replied
I had my GT13 i7 computer damaged, and problem got even worse, because I live in Brazil. Dispite all the barries, the atendent (his name is Peter) was very nice and professional, replying the messages... See more
Company replied
Company details
Written by the company
GEEKOM, focus on Minipcs, located in US, services for overseas. GEEKOM is a brand of professional computer technicians to innovate, design, and develop products and technologies that meet the different needs of users.
Contact info
17008 EVERGREEN PL STE B CITY OF INDUSTRY, 91745, California, United States
- support@geekompc.com
- geekompc.com
4.3
Excellent
157 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
No hesitation in highly recommending GEEKOM.
As soon as I made GEEKOM aware of my problem with one of the USB ports on my Mini PC, the Support team responded and very quickly provided a 'driver' to install. The download worked and the computer is performing perfectly with the reactivated USB port. The speed and performance of the GEEKOM Mini PC is very impressive and so too is the help and commitment of Support team. I would have no hesitation in highly recommending GEEKOM.
July 21, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
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Terrible
Terrible. Device sent was not new, but had a user log in screen in Chinese! Reset the device and it worked for 3 days. Now it will not boot. Support is all AI, bad English and standard replies. Avoid .
July 11, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
We understand your frustration and will work to correct this issue, we are sorry this situation has caused you any trouble, for this situation, we fully understand your concerns and are here to help you.
First of all, I would like to express my sincere apologies for the inconvenience and distress you have experienced throughout the process. I fully understand your disappointment caused by us.
We are committed to helping you solve problem now, and we will provide you with the best solution through email address.
Although we are fully aware of the unpleasantness caused by this incident, we sincerely hope that we will have the opportunity to restore your trust in the future. If you have any questions that need to be resolved, you can always contact us, we are always here to serve you.
Thank you again for your valuable feedback and apologize for your unpleasant experience this time. I hope you can consider our improvements and give us a chance to serve you again.
We apologize again for any inconvenience caused and thank you for your patience.
Best Regards,
GEEKOM Customer Service
Mini Air 12
I am using the Mini Air 12 for desktop publishing and Zoom meetings. It is very quiet, low power and cost effective.
Recently there was a fault with the computer. I was able to return it cost free under warranty and I received a replacement computer shortly after.
The new computer is working fine.
July 2, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Excellent Service
I was actually surprised to get any kind of response from my live texting but not only did I get to speak with someone (Peter) he kept answering my questions for a few days. He was always there to answer my questions without any issues. He was very helpful. GEEKOM have gained a trusted customer in me. They delivered the items on time and in good order too. Thank you.
June 24, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Amazing Customer Service!!
Amazing Customer Service!!! Sorted out all our issues without any fuss
June 23, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
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Had an issue with a mini pc
Had an issue with a mini pc. Geekom was able to offer a great customer assistance and send me a replace. Highly recommend
June 6, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
A5 great and so is support
Bought an A5. Great piece of kit. Works flawlessly despite Windows 11, with the exception of occasional monitor detection after sleep. Contacted support. Quick and clear response with links to driver updates and installation instructions. Updated driver no problem. Now all fine.
Great product great support service. Thank you
June 18, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Definitely the customer service is all…
Definitely the customer service is all and all 10/10 and where very considerate and patient.
The company customer service made sure everything was taken care of and went in full detail with how they could help!
June 9, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Great service!
When you buy a product, you expect to have support if a problem arises. But when you really have one and you see that the company, as organized, is committed in solving it, you know that you really have bought a great product. I thank the Geekom team for solving an issue ASAP; they should be proud of working there. Thank you again!
May 13, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
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Required a replacement PC (an A7)…
Required a replacement PC (an A7) through guarantee.
The help desk made it relatively easy to make this happen - considering the language barrier - and the UK warehouse responded speedily.
Nothing but praise.
May 26, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Exelent customer service
Exelent customer service
Simply the best
Strongly recommend
Thank you guys
May 21, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Highly recommended support received
Customer service spent a lot of time assisting me in trying to install windows on one of my Geekom PCs. They subsequently replaced the computer under warranty because it appears to have a hardware fault.
Assistance was given with a cheerful interaction. The support I received was one of the best experiences I have received in the 48 years working in IT support and management.
Based on this reaction and subsequent resolution I have no hesitation in recommending Geekom.
May 17, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
One of the best Mini Computer
I recently bought the GEEKOM A5 Mini PC, and I can honestly say it’s the best mini computer I’ve ever owned! From its sleek design to its impressive performance, this little powerhouse has exceeded all my expectations.
May 19, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Advertisement
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Prompt feedback with one-click…
Prompt feedback with one-click installation of new BIOS and new drivers.
May 6, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Excellent customer service
Excellent customer service! My Geekom mini PC was working great, but the power supply suddenly stopped working. I contacted the seller, and they responded very quickly. Without any hassle, they offered me a refund to purchase a new power supply, which completely resolved the issue. I'm very impressed with how fast and professional their support was. Highly recommended!
May 8, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
I am thankful to prompt response and…
I am thankful to prompt response and ensuring the concerns are resolved. Have received the product in timely manner without a doubt.
May 6, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
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The cpu I purchased was operable for 3…
The cpu I purchased was operable for 3 months. Then it just stopped working. Upon close inspection which meant opening up the unit to look. The area where the power cord plugs in was burnt. They did issue a return ticket and I returned it. I requested a refund because by this time I felt that it was just too difficult to talk to their service department and it was obvious that the service dept was basically a robot. It has now been over a month since they received the defective unit back and they said that a credit was requested but I have not received a credit. I just would not do business with them again with this type of service.
February 20, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
We understand your frustration and will work to correct this issue, we are sorry this situation has caused you any trouble, for this situation, we fully understand your concerns and are here to help you.
First of all, I would like to express my sincere apologies for the inconvenience and distress you have experienced throughout the process. I fully understand your disappointment caused by us.
We are committed to helping you solve problem now, and we will provide you with the best solution through email address.
Although we are fully aware of the unpleasantness caused by this incident, we sincerely hope that we will have the opportunity to restore your trust in the future. If you have any questions that need to be resolved, you can always contact us, we are always here to serve you.
Thank you again for your valuable feedback and apologize for your unpleasant experience this time. I hope you can consider our improvements and give us a chance to serve you again.
We apologize again for any inconvenience caused and thank you for your patience.
Best Regards,
GEEKOM Customer Service
Great Customer Service
My experience with this company at the time to solve or fix a problem with my purchase was really great. they answer my concern in the same day i sent my email.. product was way better than my expectations.. GEEKOM totally recommended to cover all your computer needs!!
April 30, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
Great product and great customer service!
I ordered an A8 mini PC, which packs a lot of power into a very convenient form factor. I originally made an error ordering the wrong model and I had a great customer service experience where they were very helpful in modifying the order to get me the model that I needed.
April 28, 2025
Unprompted review
Reply from GEEKOM
Dear customer,
Thank you for your trust. We wanted to express our sincerest gratitude for taking the time to leave us a positive review. Your feedback means a lot to us and serves as a great motivation for our team.
We truly value your support and are thrilled to have you as a satisfied customer.
Once again, thank you for your wonderful review. We look forward to continuing to serve you and exceed your expectations in the future.
Best Regards,
GEEKOM Customer Service
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