Geekom Reviews 234

Geekom customer support is very responsive and prompt to help me for some issue with my computer.

I especially thanks Larry for his help !
Otherwise, computers meets my expectations !

I bought a XT12 pro for it's small size but due an issue with overheating, I've contacted the support and they did all their possible to solve my issue, which I appreciate a lot.
I recommend their platform for the quality of their product and the client service.

Delivered in 4 days
Support very reactive
Product seems to work like a charm

Wonderful experience. I had some shipping issues, but Geekom staff was always helpful and communicative. I finally received my purchase and was thrilled. Very happy, will buy again ! Thank you

As other reviewers have said, there is a lack of sales support, so hopefully I won't need any technical support. Indeed, their chat was stone dead and I sat around for nearly half an our waiting for someone to respond about a question regarding the complete silence on order progress.

However, the product itself is brilliant, going through the Windows 11 installation was a breeze and The Mini IT 11 i7 is fast and responsive. I am typing this review on it connected to our 4K TV HDMI port and the picture is perfect. This is so good that when my main PC finally gets too old, I would have no hesitation in replacing it with some future Geekom mini PC. I am not a gamer, so I can't comment on gaming performance, but for general PC use such as streaming or watching home 4K videos it is just perfect. My biggest fear when I bought this was fan noise because of some comments made about this, but it is totally silent right now. However, I am guessing the fan may have to work harder in hotter climates or heavy gaming.

Sorry Geekom, you have to get your act together with sales and post sales support, so I have marked you down a star because of this. The total silence between order acknowledgement and the product turning up unannounced plus a stone dead support chat was unacceptable. You have a such great product and it is a pity to spoil it like this.

Exceptional value for money. Its compact footprint are great (I put it behind my screen) and you can easily add a second hard disc and more memory. Best for a simple and clean desktop computer.

I equipped 10 of my colleagues with Mini IT13, core i5, 16GB of RAM and 512GB of SSD, it's a little marvel. Quiet, goes everywhere, lots of connectivity despite its small size. Pre-installed Windows 11 Pro without superfluous software, a joy to install. It remains to be seen over time!

I ordered a MINI AIR 12 PC at the beginning of January 2024.
Normally delivered quickly
On 30/01, despite my requests to know the status of delivery, ZERO replies.
As a result, I had to buy another mini PC from a competitor, which was delivered in 3 days!
I was finally surprised to receive it on 23/02/24.
As I didn't have time to send it back, it's still in its box, so I'll have to see what I do with it!
I'd like to do it again, but I don't go through your direct platform any more but via a platform like Amazon / Ali / etc...
Geekom : Finished

Great computer, but lack of feedback during time between order and effective shipping.

Good design and great functionnalities

After a careful review of "mini-PC", I found Geekcom IT-13 to offer the best performance/price ratio.
I get two HDMI, plenty of USB ports, and 2GB NvME .
I added an internal 4GB SSD for storage extension, and now everything fits in my hand.

J'ai acheté l'IT12 mini composé It5 de 16 go de RAM et il répond a toutes mes attendes j'ai lu qu'i était bruyant et bien non, bien moins que mon ancien pc tout en un il est très rapide et en plus de se faire tout petit il est beau

I bought the IT12 mini composed of It5 with 16 GB of RAM and it meets all my expectations. I read that it was noisy and no, much less than my old all in one PC, it is very fast and in no more making himself small he is beautiful

Incredible small PC…. Very small and powerfull… Hope stay the same in Time … 2 PC bought in 6 month nothing wrong actually

quick delivery, perfect packaging, powerfull machine.

I pre-ordered an A7. Contact with customer service was excellent and I received the product a little late and a gift product for compensation.
I am very happy with the computer which works perfectly well.

MiniPC PN-53G bought last year. Great price, extremely small but power packed. I bought it to make portable sound recordings but there are driver problems I can't resolve.

I needed advices to choose to right product for my needs and the budget I had at my disposal, so I asked, and the answer was quick, clear and right on spot !

Very good mini pc.
Very versatile, excellent for everyday work, games in fhd also go very well with reduced detail.

GeekomMini Air 11 mini PC is a convenient device to run Windows 11 operating system easily.

1month after buying and using my MIni-A5 computer, came a blue then full black screen. Impossible to reboot or do anything.
So I contacted the costumer service from France and they replied quite fast, especially considering the Chinese New Year time.

After trying to repair my computer with software methods, giving me tools, unsuccessfully, I sent it back to a Germany main shipping location and GEEKOM is providing me with a new computer.
It will take a bit of time to receive it, because coming from the warehouse.

The email exchanges were very clear et precise, with lot of courtesy. They did not wait long before creating a ticket and deciding for replacement.

Have to be patient, but the costumer service always answer you, which is comfortable and proves that they take care of their costumers. I really appreciate it !