IF YOU BOOK ANYWHERE ELSE THEY SCAM YOU ON A REFUND OR CHANGING. NO OTHER REASON. THIS IS SCAM TOO. PAYING TWICE TO USE AN AIRPORT BECAUSE THE FLIGHT IS TOO EARLY SCAM SCAM SCAM
October 10, 2025
Unprompted review
Reply from Official Gatwick Airport Parking
Dear Dani
Thank you for taking the time to share your feedback with us.
We’re sorry to hear of the issues you’ve encountered with other providers. Should you have any queries relating to Gatwick Parking or the services we offer then please let us know as we’ll be more than happy to help.
Experience was standard operating procedure and email sent on how to switch off. I already do this. No discounts or anything offered as it's not possible. Problem with my bills reading was fixed and non issue. The website is all fancy but poor to see your actual readings entered. Just proxy graphs that have no accuracy. Meaningless.
March 15, 2024
Reply from Octopus Energy
Hi Daniel, My name is Paula and I’m one of the Customer Happiness Specialists at the London HQ. Many thanks for leaving this feedback on Trustpilot. it’s really useful in helping us improve our processes so we can provide the best customer service possible. We really appreciate all feedback, even if it is negative.Firstly, I’m really sorry that you’ve had an experience with us that wasn't 5 stars. I can see that you contacted us in regards to our out of hours opening, issue with your bills and the usage chats on our App. I have sent an email to you in the hope that we can get this issue resolved for you. I hope this helps, but please do not hesitate to get in contact if you have any further questions. Our phone lines are open Monday-Thursday 9-5pm & Friday 9-4pm, and our email address is hello@octopus.energy.Kind regards, Paula Octopus Energy
never trust the reviews with Trustpilot as the owners of each can pay to remove comments left. They can't even replay back to companies from here. its a vile method of getting better reviews
September 17, 2023
Reply from Trustpilot
Hi Dani,
Thanks for the review. But, no company can pay for reviews or to have reviews removed. We want you to be able to share your experiences, as long as they're within our guidelines.
You have increased my bills and blackmailed me to pay more. This is not right being loyal. We should be paying less than new. i want to leave
September 16, 2023
Reply from Virgin Media
Hi Dani,
Thanks for taking the time to leave us a review. We're really sorry to hear you feel this way. When you join us as a new customer, you will usually be on a welcome offer. When this offer ends, you'll usually revert to the standard package price for the bundle.
The cost of this will be listed on your contract and the end date of the discounts will be listed on each bill. We also send out an End Of Contact Notification to all our customers before their contract comes to an end highlighting the new package price and also any offers that may be of interest. You can view more about your billing here: https://www.virginmedia.com/help/billing-and-payments.
Although 'new customer' offers may not always be available to existing customers, that doesn't mean that you miss out once you've joined us. We often have offers and special deals on our services, or one-off promotions to make sure you carry on getting the value you'd expect
We're always happy to review your package and cost to help find one that best suits your needs and budget - this doesn't always mean a downgrade! If you want to chat with us, please feel free to call on 150 / 0345 454 1111 or pop us a message on WhatsApp on 07305327112. You can also view other contact options here: https://virg.in/contactvm.
If you would prefer to leave then there are 3 ways in which you can do this.
1) You can speak to the team on 150 / 0345 454 1111 and selecting options 1, 4 then 4 again. 2) You can WhatsApp the team on 07305327112. Replies aren't instant and can take a few hours however it does allow you to go about your day whilst waiting for a reply. 3) You can write a letter stating that you wish to cancel your services. You will need to include your account number, your name and full address as well as contact details for you. Send your letter to Virgin Media, Sunderland, SR43 4AA
stop the auto renew policy as default. not sure why it went up when nothing has changed in how i live.
June 24, 2022
Reply from Policy Expert
Good afternoon,
Thank you for taking the time to leave us a review.
When you insure with us, you are required to read and agree to our terms and conditions. Within these, we confirm that we will look to renew your policy automatically. Furthermore, our renewal invites are sent 30 days before the policy expiry date to remind you of the upcoming renewal. We do things this way to avoid a potential situation where you may be left without cover.
I can see that you spoke to a member of our Renewals team yesterday and am pleased that you were happy with the outcome of that call. If your rating of 3-stars remains reflective of your experience or if you have further thoughts on how we can improve our services, we would like to hear them. We are available at homereviews@policyexpert.co.uk.
