Fruugo Portugal (PT) - fruugo.pt Reviews 8,152

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the easy-to-use website and the efficient service. Many consumers highlight the fast delivery, even for international orders. People are satisfied with the quality of the products they receive, noting that items arrive in good condition. A lot of reviewers also mentioned a great communication during all the purchase phases. However, some consumers report issues with delivery times, with some orders taking longer than expected to arrive. Also, some reviewers had problems with their orders, and they were not what they expected. Despite these issues, reviewers highlight that customer service is helpful and responsive, resolving issues quickly and efficiently. In particular, consumers appreciate the speed of the refund process.

Based on these reviews

Rated 4 out of 5 stars

Really annoying when you order within the EU from an EU registered company only to be charged import fees. In my case it was the same cost as the item, so double the price. Evie from Fruugo contacted... See more

Company replied

Rated 4 out of 5 stars
Invited

The order arrived in a timely manner and was seamless. However the price of shipping doesn't follow a logic. It increases to more than double for 2 items instead of 1.

Rated 5 out of 5 stars
Invited

We live on an unnamed road and our deliveries can turn into a nightmare. Not so this one. It was a couple of days out of the suggested delivery period, but arrived safe and sound. Well done.

Rated 5 out of 5 stars

Ordered item through Fruugo and when it arrived it wasn’t what I ordered. Contacted Fruugo help desk and Gareth who was dealing with my enquiry responded very quickly. After a few emails Gareth de... See more

Rated 5 out of 5 stars
Invited

Great product! In just 1 week I had a lot of results!!! My hair has increased considerably!!! I'm loving it! I highly recommend it to those who have little hair and dream of more hair!!!

Rated 5 out of 5 stars
Invited

It was the first time but despite everything it was a happy experience, I am very satisfied. All the seeds of the dwarf lotus flower have germinated. Thanks

Rated 2 out of 5 stars

Took a month to arrive, and the product was not what I ordered. Now the fruugo website doesn't seem to be working for me to make a complaint. May be a scam. Don't risk it, never order from here!

Company replied

Rated 5 out of 5 stars
Invited

Easy to use site and quick delivery. Good communication at every point of the purchase.

Rated 2 out of 5 stars

Order never arrived. One month after the due date no contact, no explanation.

Company replied

Rated 4 out of 5 stars

My order was a 2 kilo protein powder container and 10 protein bars. The bars were packed loose inside the box and the 2 kilo container rolled 8 bars flat! Like a pancake! They are still good but not p... See more

Rated 5 out of 5 stars
Invited

Very easy transaction and great communication with lots of information. Very reassuring when buying online.

Rated 4 out of 5 stars

The product purchased meets expectations (as announced) and arrived in good conditions. Delivery took however a little longer as expected and tracking info was poor. I suspect it was because I bought... See more

Rated 5 out of 5 stars

First time using these guys. Very quick and efficient delivery to Portugal. Would have no problem using again.

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Company details

  1. Online Marketplace

Written by the company

Bem-vindo ao Fruugo um mercado online com uma enorme gama de produtos a preços excelentes: Beleza, Saúde, Esporte, Moda, Eletrônica, casa, jardim e muito mais.


Contact info

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom

  • fruugo.pt

4.0

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

Great product

Great product! In just 1 week I had a lot of results!!! My hair has increased considerably!!! I'm loving it! I highly recommend it to those who have little hair and dream of more hair!!!

October 14, 2025
Rated 1 out of 5 stars

My package never arrived, customer service did not respond. Help page does not work.

My package never arrived. Email regarding shipping did not provide any tracking or name of courier. Links to the help page are dead. Finally I track down an email for customer service, request information about my package and the reply I receive says "Ola" and so is marked as "resolved". Seriously? How can they respond with just that one word. Obviously a scam website. Now I've lost 35 euro to them. What a fraud of a company. Clearly all these great reviews they are reviews that they paid for.

September 19, 2025
Unprompted review
Fruugo Portugal (PT) - fruugo.pt logo

Reply from Fruugo Portugal (PT) - fruugo.pt

Hello,

Thank you for leaving a review.

I’m really sorry to hear that your order hasn’t been received yet.

A member of our Customer Care Team will be in touch to help.

Kind regards,

Rated 1 out of 5 stars

Your adverts are not clear as to what…

Your adverts are not clear as to what is being sold. I'm looking at a pool cover reel but I can't determine if you are selling the complete item in the photo or just the pool cover straps. If it includes the pool reel, can you tell me if it's made of aluminium or steel as being by the sea, metal rusts here.

July 13, 2025
Unprompted review
Fruugo Portugal (PT) - fruugo.pt logo

Reply from Fruugo Portugal (PT) - fruugo.pt

Hello,

Thankyou for your review.

Im so sorry to hear this.

Our customer care team will be in contact to request some more information so we can try and assist you with this further.

If you can update your review with your order number we will be able to assist  with your enquiry more efficiently.

Kind regards,

Rated 1 out of 5 stars

Dreadfull company two orders made both…

Dreadfull company two orders made both orders delivered incorrectly. Avoid this company is a scam set up.

For anyone still thinking of using fruugo they are now saying they can't help me because I can't take a photograph of the part I did receive because I fitted to the engine.

So I have had to strip the engine down again. Take off the part photograph it and re assemble the engine. Their help center is more of a scam than the original adverts. Use Ail express or temu. Please

Update. Full refund has been given on both items. Not very helpful would having rather had the goods I thought I had ordered. But there is more. Told be fruugo the retailer may ask you to send the goods back. Really I have fitted the coil to the engine a second time and will not be taking it off again.

June 17, 2025
Unprompted review
Fruugo Portugal (PT) - fruugo.pt logo

Reply from Fruugo Portugal (PT) - fruugo.pt

Hello,

Thank you for your review.

The retailer is working with our Customer Care Team to resolve your complaint.

Please continue to stay in contact for updates on your order.

Kind Regards

Rated 2 out of 5 stars

Order never arrived

Order never arrived. One month after the due date no contact, no explanation.

May 28, 2025
Unprompted review
Fruugo Portugal (PT) - fruugo.pt logo

Reply from Fruugo Portugal (PT) - fruugo.pt

Hello,

Thankyou for your review.

Im so sorry to hear this.

Someone from our customer care team will be in contact shortly to try and help assist you with this further.

Kind regards,

Rated 4 out of 5 stars

Import fees to pay

Really annoying when you order within the EU from an EU registered company only to be charged import fees. In my case it was the same cost as the item, so double the price. Evie from Fruugo contacted me and said I should not have been charged import fees but nothing they can do about USA imports. She refunded the fees. If you do get an import document to fill in leave the import declared amount as already filled in and just add proof of ID and select the type of import.

April 29, 2025
Unprompted review
Fruugo Portugal (PT) - fruugo.pt logo

Reply from Fruugo Portugal (PT) - fruugo.pt

Hello,

Thank you for your review.

We are very sorry to hear this.

A member of our customer care team will be in touch very soon to help.

Kind regards,

Rated 1 out of 5 stars
Redirected

order never arrived

order never arrived and no way of talking to someone about a refund, they only give option of resloved! do not use this site it is terrble

February 12, 2025
Unprompted review
Fruugo Portugal (PT) - fruugo.pt logo

Reply from Fruugo Portugal (PT) - fruugo.pt

Hello, 

Thank you for your review. 

I'm very sorry to hear this. 

A member of our customer care team will be in touch with you shortly. 

Kind regards,

Rated 2 out of 5 stars

Took a month to arrive

Took a month to arrive, and the product was not what I ordered. Now the fruugo website doesn't seem to be working for me to make a complaint. May be a scam. Don't risk it, never order from here!

December 23, 2024
Unprompted review
Fruugo Portugal (PT) - fruugo.pt logo

Reply from Fruugo Portugal (PT) - fruugo.pt

Hello,

Thank you for your review.

I am very sorry to hear about your order.

A member of our Customer Care Team will be in contact to help resolve this issue.

Kind Regards

Rated 1 out of 5 stars
Redirected

No idea who you are and no idea what…

No idea who you are and no idea what I'm supposed to have ordered. Would be nice to know.

December 16, 2024
Unprompted review
Fruugo Portugal (PT) - fruugo.pt logo

Reply from Fruugo Portugal (PT) - fruugo.pt

Hello,

Thank you for your Review.

I am really sorry to hear this.

A member of our Customer Services will contact you today.

Kind Regards

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