Footworks Edinburgh LTD Reviews 480

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's prompt delivery service and excellent customer support. Many reviewers specifically mention a staff member, noting their helpfulness and trustworthiness. Consumers appreciate the wide range of footwear options available and the clear, informative website. People highlight the ease of ordering, quick shipping times, and hassle-free returns process. The quality of the products is frequently mentioned, with many customers expressing satisfaction with their purchases and the comfort they provide. Overall, reviewers feel that the company genuinely cares about its customers and provides a superior shopping experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

Very good service, dispatch was very fast and I received my boots in perfect condition. Definitely recommend buying from here and I dare say I’ll be buying from here in future again.

Rated 5 out of 5 stars
Verified

Very easy ordering process. Initially ordered 2 pairs. Quick delivery and no fuss returns for a pair of shoes that were slightly too big. Have since ordered another pair A very happy customer

Rated 5 out of 5 stars
Verified

While I didn’t need advice this time, I've bought before and Colin has always been very helpful to ensure I made the right choice. There's also information on the site to help you decide. Prompt deliv... See more

Rated 5 out of 5 stars
Verified

5 stars for fantastic support with getting correct shoe size. Also the shoes are amazing -very comfortable, beautiful leather, wide toe box, zero drop. Exactly as hoped they would be

Rated 5 out of 5 stars
Verified

Asked and received great advice regarding sizing - using the templates on the website. Swift delivery. Arrived well packaged. Extremely happy with the price, fit and service from Footworks. The Luna V... See more

Rated 5 out of 5 stars
Verified

Responsive and fast customer service. Didn't keep the boots but delivery was fast and returns processed very quickly also

Rated 5 out of 5 stars
Verified

Colin was really helpful and responded to my emails quickly. Its always difficult to get the right size for shoes online and it involved sending back and exchanging a couple of times- again Colin res... See more

Rated 5 out of 5 stars
Verified

Hi I ordered two pairs of the barefoot chelsea boots, unfortunately they didn’t fit my rather long narrow foot shape well but Colin was really helpful and sorted the refunds quickly. Gorgeous boots, I... See more

Rated 5 out of 5 stars
Verified

This is the first time I bought something from Footworks, and it was a brilliant online shopping experience from start to finish. I've never owned a pair of Lems, and I wanted their new Switchback sa... See more

Rated 5 out of 5 stars
Verified

Great products & great service by supplier. Without compare the most comfortable pair of walking boots I have ever owned. Daily dog walks have become even more pleasurable. Website gave great produ... See more

Rated 5 out of 5 stars
Verified

Good friendly advice from Colin with good service and very happy with the product , have now recommended others to give them a try.

Rated 5 out of 5 stars
Verified

I have recently bought my first pair of LEMS Primal 3 shoes. I'd been looking for foot shaped shoes with a slightly more cushioned sole, as opposed to the very thin soled barefoot shoes I have, and th... See more

Rated 5 out of 5 stars
Verified

I have communicated with Colin at Footworks a few times over the past few months as I have been trying to find a 'barefoot' type, waterproof walking boot which will take an orthotic insole. It has be... See more

Rated 5 out of 5 stars
Verified

This company has a great range of footwear to offer for a start. And then there is Colin - simply outstanding customer service (a rare find these days). He answered all the questions I had (manily to... See more

Rated 5 out of 5 stars
Verified

Superb company - prompt delivery, excellent customer service. Colin is a really nice guy who was very helpful in explaining returns (too small) and getting replacement out quickly. Got my lovely Lems... See more

Rated 5 out of 5 stars
Verified

Always a brilliant service from Colin at footworks, only place for Lems in the UK. If you have any questions, quick to come back and give an honest option on the fit, rather than trying to sell someth... See more

Rated 5 out of 5 stars
Verified

Colin was very helpful friendly and answered all of my questions about the Luna sandals. I also bought another slightly different model soon after. On both occasions delivery was prompt. I highly r... See more

Rated 5 out of 5 stars
Verified

Useful information / advice on website about sizing … prompt acknowledgement of order and excellent delivery time via Royal Mail. I have made two purchases recently to introduce myself to the barefoo... See more

Rated 5 out of 5 stars
Verified

First but will not be the last purchase with Footworks. A very fast delivery of the item and the slight sizing issue that I had which is possibly common due to the nature of buying on line, was swif... See more

Rated 5 out of 5 stars
Verified

Very good service from Colin at Footworks. I took my new Lems Boulder Summit boots for their first long walk last weekend. Straight from the box they are so comfortable that I could just walk without... See more

Rated 5 out of 5 stars
Verified

Able to contact the seller,Colin directly . Experienced him as someone trustworthy who genuinely cared that his product was worth the money and suited my needs . Immediate refund of money for the the... See more

Rated 5 out of 5 stars
Verified

Easy to order, super fast delivery and once again another amazing product from Lems. The most comfortable shoe in the world! I do everything in them from hiking, to golf, cricket, running, walking rou... See more

Rated 5 out of 5 stars
Verified

The items were dispatched quickly and arrived within a few days. The shoes are perfect and were exactly as described in terms of the fit sometimes being a little different to other UK sizes. Very plea... See more

Rated 5 out of 5 stars
Verified

Footworks Edinburgh is an excellent company. Colin is very helpful with advice on sizing which is important when buying online. I wouldn’t hesitate to buy from this company again.

Rated 5 out of 5 stars
Verified

Company is really responsive to emails, and were able to advise on the best shoe for my very wide feet. the shoes are very comfortable, and I love them. I had to return the first ones I ordered due t... See more

Rated 5 out of 5 stars
Verified

First of all all the normal stuff, delivery, communication, easy returns prompt refunds 10/10 must say not only rapid but also outside of working hours just incredible. But what set this apart is... See more

Rated 5 out of 5 stars
Verified

I feel this company care about the products they sell. Wide fitting shoes do not always appear elegant or well designed but the shoes they stock are designed well, made to last and above all very comf... See more

Rated 5 out of 5 stars
Verified

One of my "go to" companies. Good kit delivers quickly. When I got the size wrong, which I shouldn't have given how the website guide is, and I needed the larger pair quickly I put another order in,... See more

Rated 5 out of 5 stars
Verified

I am very pleased with the service provided by Footworks and my shoes are of a good quality. Before ordering I received a quick response to my enquiry about sizing which was helpful. I am currently b... See more

Rated 5 out of 5 stars
Verified

As always, the service is excellent. Items are dispatched quickly and packaged well. Would highly recommend footworks and wish I could get all shoes here

Rated 5 out of 5 stars
Verified

Communication is always great. Delivery is prompt and well wrapped. Quality products. Thank you again Colin.

Rated 5 out of 5 stars
Verified

This is the second pair of Lems that I have bought from Footworks Running. They are the most comfortable pair of shoes I think I have ever worn and I love the website too. Ordering is simple and my o... See more

Rated 5 out of 5 stars
Verified

Very well priced. I have been a Luna sandals wearer for years and find the website’s information spot on, with a great selection and very efficient order processing. Will be back for more

Rated 3 out of 5 stars
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Footworks Edinburgh LTD provides quick responses to questions and fast delivery. While I had a good experience with helpful advice and easy returns, my experience with the shoe fit wasn't perfect, as... See more

Rated 5 out of 5 stars
Verified

Overall, I'm extremely happy with my Lems shoes. They've improved my foot health and comfort, and I highly recommend them to anyone looking for a more natural footwear experience. Footworks customer... See more

Rated 5 out of 5 stars
Verified

Great communication, really easy exchange process and a swift service. Will defo use again

Rated 5 out of 5 stars
Verified

Fantastic experience at Footworks Edinburgh picking up my new Lems shoes! These shoes are genuinely so comfortable and feel amazing on my feet. Highly recommend both the Lems brand and the excellent s... See more

Rated 5 out of 5 stars
Verified

The buying experience was excellent, the website was easy to navigate from the moment you loaded the website through to completion of payment. The communication regarding your order was faultless alon... See more

Rated 5 out of 5 stars

I was really pleased to buy Lems from the UK. Unfortunately the boots I ordered had a fault, Footworks were amazing: replied to my email within the day and sent me a new pair of shoes by the weekend.... See more

Rated 5 out of 5 stars
Verified

The information on the website is very clear, and the shipping times very reasonable. Ordered the Lems Chelsea Boot Tuff, and although I chose the default shipping, it arrived within a couple working... See more

Rated 5 out of 5 stars
Verified

Would highly recommend. Second time ordering from Footworks. Quick delivery. Colin the owner is very helpful with advice and quick to reply to questions. Lems shoes are the best.

Rated 5 out of 5 stars
Verified

Very helpful with suggesting sizing for running sandals and quick shipping. Then very effortless and easy returns when I decided I didn’t want the shoes I brought. Thank you

Rated 5 out of 5 stars
Verified

The delivery was very quick (48 hours) I had to send a pair of boots back and the refund was dealt with very quickly. The description of the boots were accurate including the size. All in all it was... See more

Rated 5 out of 5 stars
Verified

I was unsure about sizing and got a really prompt and helpful email with advice on measuring my feet. I also had other queries which were answered so great customer service. Thanks. I really like... See more

Rated 5 out of 5 stars
Verified

Quality products that are hard to find int he UK. Great customer service and postage times.

Rated 5 out of 5 stars
Verified

Every order I place they deal with quickly and communicate if there is any issue,

Rated 5 out of 5 stars
Verified

Superb advice and service. Sandals are exactly as described and I appreciated Colin’s candor about which model to buy.

Rated 5 out of 5 stars
Verified

Brilliant as always, swift reply to a query and swift delivery, thanks Colin! :)

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Company details

  1. Shoe Store
  2. Boot Store
  3. Outdoor Clothing and Equipment Shop
  4. Running Store
  5. Sporting Goods Store

Written by the company

Lifestyle barefoot footwear specialists with a keen interest in natural running. We can help make a difference! Stockists of specialist running sandals from Luna Sandals and the one of very few UK specialist barefoot stores. We have a full range of Lems Shoes direct from the US along with expert advice for online buying help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

480 reviews

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Hasn’t replied to negative reviews


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Rated 2 out of 5 stars
Verified

How dare you ask for measurements!

Bought Outlanders but they weretoo narrow so I asked for insole measurements of other boots and somehow ended up feeling like I’d requested the secret ingredient in Irn Bru. Shame really — lovely shoes, just not much sole in the service. Got more help from strangers on FB. Sadly gave up after being made to feel stupid for asking. Not got the staff apparently. Returned everything & will spend my £ in a more accommodating barefoot shop! Lems should feel ashamed.

September 29, 2025
Rated 5 out of 5 stars
Verified

Great Experance …

Good friendly advice from Colin with good service and very happy with the product , have now recommended others to give them a try.

September 25, 2025
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Rated 5 out of 5 stars
Verified

Very good service

Very good service, dispatch was very fast and I received my boots in perfect condition. Definitely recommend buying from here and I dare say I’ll be buying from here in future again.

September 22, 2025
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Rated 5 out of 5 stars
Verified

All good

While I didn’t need advice this time, I've bought before and Colin has always been very helpful to ensure I made the right choice. There's also information on the site to help you decide. Prompt delivery and simple returns. All good.

September 2, 2025
Rated 5 out of 5 stars
Verified

Highly recommended!

The buying experience was excellent, the website was easy to navigate from the moment you loaded the website through to completion of payment. The communication regarding your order was faultless along with the very swift delivery via Royal Mail. I cannot recommend footworksrunning.co.uk enough

August 27, 2025
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Rated 5 out of 5 stars
Verified

Dipping one’s toes into ‘barefoot’ 😆

Useful information / advice on website about sizing … prompt acknowledgement of order and excellent delivery time via Royal Mail. I have made two purchases recently to introduce myself to the barefoot idea and Footworks’ stock has covered all the bases on that score. A company I will use again without hesitation … thank you

August 26, 2025
Rated 5 out of 5 stars
Verified

As always

As always, the service is excellent. Items are dispatched quickly and packaged well. Would highly recommend footworks and wish I could get all shoes here

August 22, 2025

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