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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the fitness programs, finding the exercises easy to follow, well-explained, and suitable for various fitness levels. People feel that the workouts strike a good balance between being accessible and challenging, with alternative options provided for difficult movements. Consumers also highlight the clarity of the instructions and demonstrations, which helps them maintain proper form and avoid injuries. However, some users have expressed concerns regarding the app and subscription aspects. Specifically, there are mixed opinions on the app itself, and some reviewers mention issues with unexpected charges or difficulty canceling their subscriptions. Despite these concerns, many customers praise the support team's responsiveness and helpfulness in resolving their issues, including providing refunds and accommodating individual circumstances.

Based on these reviews

Rated 5 out of 5 stars

When I signed up I used an incorrect email so couldn’t sign in. Sent an email to support team and the problem resolved, yeah! Things I like about this particular app: rest breaks that I can take, or n... See more

Company replied

Rated 5 out of 5 stars

I like that some of the exercises start off easy then gradually get a little more challenging. Also, during the exercises, I am reminded of the proper form so I don’t injure my back and to “keep my c... See more

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Rated 5 out of 5 stars
Invited

For the most part I was able to complete all the exercises. However, I still have difficulty raising my right arm above my head for the entire exercise. Today, I found it a bit easier; so there is som... See more

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Rated 5 out of 5 stars
Invited

At 71, after years of running and continuous exercise, osteoarthritis has slowed me down incredibly in the past year, with muscle wasting and loss of flexibility. After just these few days of the prog... See more

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Rated 4 out of 5 stars

I thought I signed up for a trial run only that would last for a month. During the first month, I only had about 10 days work out and they seem fine but my schedule (travels and house chores) keeps me... See more

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Rated 5 out of 5 stars
Invited

I did feel that l achieved in completing these workouts. I have a disability which sometimes prevents me from doing things in general. Your videos are clear and short, as I can only do things in smal... See more

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Rated 4 out of 5 stars

After $34.99 was taken out of my bank account for Fitme, something I did not approve, I contacted Fitme and spoke with several of their customer service reps and the manager. I was happily refunded... See more

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Rated 5 out of 5 stars

The exercises were very clearly demonstrated for the chair yoga program. When I did have to cancel and was unable to through their login page the support team responded quickly and processed my cancel... See more

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Rated 5 out of 5 stars
Invited

With my health conditions this workout is working out well for me. I have Charcot in my right foot and arthritis in my right knee. I've given up on exercising for how difficult it has been. This i... See more

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Rated 5 out of 5 stars
Invited

At first being age 67 that I was too young to be doing these in a chair. But because I have neuropathy in my right foot and a bad hip to my left side it's hard for me to keep my balance at this point.... See more

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Rated 4 out of 5 stars

Customer Service helped me greatly. After trying the program briefly, I realized it was great but just not for me. I paid an upfront fee & didn't realize it was subscription based, but Customer servic... See more

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Rated 3 out of 5 stars
Invited

The exercises are not consistently easy or hard. Some are too easy & the duration is not consistent, either. Five minutes is not really that long when there are “rest” periods & instruction time, too... See more

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Rated 4 out of 5 stars

Well, I downloaded the FitMe app. I was unaware that it was a subscription program service. I began my workout following the instructions in the app. At the end of two weeks I was very pleased. It se... See more

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Rated 5 out of 5 stars

The program is excellent. You start out easy and the exercises get progressively more difficult, but never too much so. I've had a couple of snags I needed help with and the support team has just be... See more

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Rated 5 out of 5 stars

My account had gotten very screwed up when I signed up. Somehow I found I was paying for 2 subscriptions (later I learned there were 3). I don’t know if the system screwed up or I did, but I shot off... See more

Company replied

Rated 5 out of 5 stars
Invited

Whereas I move quite a bit in my daily life. I feel good about setting aside a specific time to create an exercise pattern in my life. Although the early stages may seem too elementary,they are buildi... See more

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Rated 5 out of 5 stars
Invited

I’m getting stronger. I’m disappointed that my instructor does not keep a steady beat, and the music doesn’t go with the exercises. Also, instructors usually mirror what they are doing so you can fo... See more

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Rated 4 out of 5 stars

I had a little issue with this company as far as billing went. The FitMe support group worked with me on this matter. I enjoyed working out the issues with the support team and after a couple of ema... See more

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Rated 5 out of 5 stars

I contacted customer service via the email provided. They were quick to respond each time I reached out and handled my situation to my satisfaction. While my cancellation was due to unexpected circums... See more

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Rated 5 out of 5 stars

The exercises are perfect for all levels-can be intense or easier chair yoga. I enjoyed the program immensely and only had to cancel my subscription because of a back problem. My interaction with the... See more

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Rated 5 out of 5 stars

I've used this app for three months following a serious injury and surgery to get back into regular fitness and get myself fit enough to start running again. I found the exercises easy to follow and... See more

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Rated 5 out of 5 stars
Invited

Just being able to do the exercises at home at anytime is the best. I enjoy going to a gym but I have a narrow space of time to go there and I don’t always make it. The exercises are interesting and e... See more

Company replied

Rated 5 out of 5 stars
Invited

Workouts are easy and at first I thought weren’t working. But, I am noticing some soreness in muscles I have not been using much previously. Not magic, but doable and with patience I believe I will... See more

Company replied

Rated 5 out of 5 stars

Regarding a billing misunderstanding, which was largely due to my own negligence, the FitMe support team treated me with great respect, consideration, and empathy. Thank you to Illia, Stanislav, and... See more

Company replied

Rated 4 out of 5 stars

I have really enjoyed FitMe. The directions are very clear and I love that I can do it from my phone. I do think that they should suggest that you choose a program that is appropriate for you at the b... See more

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Rated 5 out of 5 stars

I had login issues and even though it took several days to resolve the issue it was good to know that someone was at the other end of the problem. I found each person attentive to my issue and it was... See more

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Rated 5 out of 5 stars
Invited

Some of the exercises are a little tough, but I’m doing them. I injured my shoulder a few years ago and I also have a degenerative disc just under my neck. I am starting to feel better about myself an... See more

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Rated 4 out of 5 stars
Invited

I am 69 with Artheritis in my right shoulder. Some of these exercises are too hard for me. I see a few subs being put in but wish there were a few more options given for more of the exercises

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Rated 5 out of 5 stars
Invited

This chair workout has the right balance of easy and challenging movements. If a movement is too difficult or uncomfortable, alternate options are offered which work the same muscle groups.

Company replied

Rated 5 out of 5 stars

I emailed customer service and they responded immediately and solved all my issues. I love this program and have stayed on a daily schedule for over 2 months now and plan on keeping at it.

Company replied

Rated 4 out of 5 stars

I am just starting so I am finding the exercises a little too easy, but that is fine. I am sure they will progress. What I did find strange was that the speed of each exercise seemed to change as t... See more

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Rated 5 out of 5 stars
Invited

I am 70 , have Parkinson’s and back issues that ended in lumbar and cervical fusions. The exercises are well illustrated, well explained and allow me to move rhythmically. The length is perfect!

Company replied

Rated 5 out of 5 stars
Invited

I look so forward every day to do the exercises I suffer with mental issues and I feel like these exercises are helping me on that area to. Looking forward to seeing the final results. Thank you

Company replied

Rated 5 out of 5 stars

I had trouble at my end, not being able to download the programme. My fault: I and my computer/phone just too old! No trouble Fit Me refunded my payments without hesitation.

Company replied

Rated 5 out of 5 stars
Invited

I’m happy with these exercises the videos are very helpful. Sometimes exercise videos are all over the place and you miss the fine details. Not so with these, they stay focused on the demonstrator.

Company replied

Rated 4 out of 5 stars

I enjoyed the programme, chair yoga for oldies which was good and not too demanding on my busy schedule. When I had a problem it was sorted out quickly and easily thanks to the very supportive team at... See more

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Rated 3 out of 5 stars
Invited

Started out too easy. Getting harder. I found I do not have much flexibility. These exercises are helping me. Beginning to like more and more.

Company replied

Rated 5 out of 5 stars
Invited

I am loving this - I had a break as I was away celebrating my 80th birthday with family and friends but hope to workout regularly now.

Company replied

Rated 5 out of 5 stars
Invited

I’m doing it. It’s pretty much all stretching. I’m gonna continue this because the stretching feels good but I know I’m gonna need more of a workout after I do this for a while. I’m not sure when I ne... See more

Company replied

Rated 5 out of 5 stars
Invited

The guidance for the exercises is clear and with the count down, you have enough time to get the co-ordination right.

Company replied

Rated 5 out of 5 stars
Invited

I can feel the little bit of pain in my arms from arm exercises and I have a lot of energy after doing the workout.

Company replied

Rated 5 out of 5 stars
Invited

I like the progression of exercises. The video is clear, and it's easy to follow the instructions. I m looking to tomorrow's exercises.

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Rated 4 out of 5 stars
Invited

I'm impressed that some muscles i did not know that they existed are touched by those exercises

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Rated 5 out of 5 stars
Invited

This is a exercise session I can feel and yet not be intimidated by. The instructions are simple yet perfectly detailed

Company replied

Rated 5 out of 5 stars
Invited

So far so good. Enjoying the exercises and alternatives for bad back etc. Getting into a good rhythm

Company replied

Rated 4 out of 5 stars
Invited

I find that the side views often give a more accurate picture of the posture you should have during the exercise.

Company replied

Rated 5 out of 5 stars
Invited

It is simple to understand and follow and it doesn’t take long to complete a session

Company replied

Rated 5 out of 5 stars

I had trouble signing in. It was frustrating, but the support team worked through the issue and straightened everything out. They are a pleasure to work with.

Company replied

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Company details

  1. Fitness and Nutrition Service

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars
Invited

Yes this company is great and every…

Yes this company is great and every stretch feels so great and not only that but I feel looser and better more energy and relaxation. I'm really enjoying it. And can't wait to get my final results.

October 18, 2025
Rated 5 out of 5 stars
Invited

It is helping me to move better

It is helping me to move better. I was diagnosed with AFib at the same time I joined so am now trying to stick with the daily streaks. These are simple routines that don't overwork my heart. I hope to continue them until the end of my subscription. Thanks FitMe

October 20, 2025
Rated 5 out of 5 stars
Invited

Slow and easy

Slow and easy. No pose too long. Different poses so far. Feeling accomplished. Practice seconds helpful before starting.

October 20, 2025
Rated 5 out of 5 stars
Invited

Instant Results!

After only three days I am already sleeping better & finding it easier to wake up in the morning. Am also finding that I am moving more freely during the day.

October 21, 2025
Rated 5 out of 5 stars
Invited

Great excercises

Great exercises, unfortunately your business ethics aren’t as good. Charged for a premium membership when only signed up for a trial. Refuse to return payment to me. Plenty of other excercise sights to give my business too.

October 20, 2025
Rated 5 out of 5 stars

I had an issue with surprise surgeries…

I had an issue with surprise surgeries which impacted my ability to do even chair exercises for a few months, and they were extrememly prompt in helping navigate a timely solution. The customer service was fantastic, and not only will I be back, I'll be recommending them to others. Very classy outfit.

October 20, 2025
Unprompted review
Rated 2 out of 5 stars

Subscription should not have auto renewed

Used app first few weeks but then stopped using it.
I cancelled Auto Renewal but an additional £64.16 has been taken from my bank account today (20th November). Why when I removed auto renewal and have not been using this app should I pay another £64 for an app I do not use?

I have tried to claim a full refund but had an automated reply saying refund is refused. This is appalling service and as usual, there is no human I can speak to.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Program keeps me on track

Program keeps me on track. Gets me working muscles I haven’t used in quite a while. The program has also increased my breathing which is good for the lung capacity.

October 20, 2025
Rated 5 out of 5 stars

I did not realize what I was getting…

I did not realize what I was getting into when I tried to order the chair chart from FitMe for $24.99. It was going to cost me so much more for me. I contacted their customer service through email and they responded the next morning and gave me 100% refund to my credit card. The $24.99 refund posted to my card the next day. I am so thankful for their fast customer service. I truly appreciate your help. Thank you!

October 18, 2025
Unprompted review

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