Filterbuy Reviews 5,904

Be very careful when buying from this company and absolutely triple chech the ACTUAL size of their filters. I bought a six pack of 12x24x1. When used, the filter actually slipped past the sheet metal... See more

First time ever, I received the wrong order. Size sent was 17"x25"x1". Mine were supposed to be 20"x21.5"x1". I called them and they apologized and said that they would immediately send out the replac... See more

Partially my fault for not reading the exact size of the filter. It is labeled for sale as 20*25*5. However it is almost a 1/2 inch too big. Since it has been too long to return, I have to cut... See more

Initial request on order asked for any further contact on sales, prices or sizes be sent to receiver of first order. They are still coming to me who has no need of them to the address they where sen... See more

Terrible customer service. I ordered two different sizes. The first arrived no problem and UPS handed it off to a subsidiary RoadieXD. The next order was never delivered and the representative said it... See more

I have been using Filterbuy for 3 years now for out Filter needs and I have never once been disappointed in the quality of the filters and the customer service is next level. Stephanie from the custom... See more

Person was able to update my account and get me the right size filter I needed . I originally input wrong email, so I was receiving wrong sizes . I was able to exchange filters and get the right size... See more

Your customer service rep (Stef) was such a blessing and such a great help. She provided me with fast responses and was such a big help. I hope that your other employees are as helpful as she has been... See more

I ordered 16x25x4 filters. Mind you every other brand of filters (3M, BestAir, Filtrete, Honeywell, even generics) of the same advertised dimensions fits perfectly. I bought a six pack when I installe... See more

I ordered a 16x25x4 set of 4 filters. When I received the filters, they were not the size stated. The phone help didn't know that the stated size is wrong, that they have "nominal" sizes and you can... See more

I was offered a 10% discount as a first time customer, the discount showed in my cart but when I completed the order, I was charged a different price. When I contacted customer service (3 times, both... See more

We've been doing business with Filterbuy for a few years now and are very pleased with them as a vendor. The rare time the trucking company delivered damaged filters, Filterbuy made good on all damage... See more

Low price filters here are better than comparable filters from big box stores. Before filterbuy, my filters were bowing inward. The cardboard frame is very sturdy keeping my filters straight after a... See more

I had an ultra-light system installed in my A/C and my air ducts cleaned and sanitized by two awesome teams on the same day. They showed up in a perfectly timed manner. Did both tasks perfectly. I hig... See more

I tried to return a filter that didn’t fit. After numerous emails and 3 trips to FedEx stores, I was unable to get a proper return label. FedEx kept saying, they could not print a label from what was... See more

What a great company, great customer service, good product excellent price. We are so happy we found a company to work with like filterbuy for our furnace filter needs. Never have to look for good fi... See more

I had filters coming to me on a subscription. I had extra so it took awhile before I opened my last box. Got MERV8 when I paid for MERV13. Was told I couldn’t get a refund since it was past 90 days an... See more

Gus made my purchase so easy. I ordered the wrong size and he helped correct my mistake at no extra charge. I got awesome service buying quality filters for my home. Filterbuy is the best. If you doub... See more

I received damaged filters and the Filterbuy's response was for me to file a claim with UPS! I know of no other company that makes their customers fix the problem they created. Do not buy from this co... See more

Filterbuy initially sent the wrong MERV rating (13 when I ordered an 11). At first I thought, “Okay, that doesn’t make me too confident but at least they actually sent me a nicer product than I orde... See more

I ordered the wrong size filters due to size printed on old filters. I contacted the company and was helped by a lady named Stephanie who walked me through the steps needed to send filters back,and al... See more

I ordered 3 16x25x5 filters with specs slightly UNDER those dimensions so it would fit in my furnace. They sent me 3 filters with specs OVER those dimensions instead. (Not all 16x25x5's are the same... See more

Beware of this company, very poor customer service and do not back up what they advertise. Ordered 20x25x4 MERV 8 Pleated Air Filters (4) when selecting the “finish checkout” it switched to 1 custom... See more

Have been using filterbuy for a couple years now. Today I replaced a filter the same size as I always order and it is noticeably shorter in height visually and when measured there is a 1/8” difference... See more

Quite usually Filterbuy.com is spot on. This time they were about half an inch off the mark, or so. I was still able to squeeze the filter into place but not without damaging the filter just enough... See more

Last year was my first experience with this company I ordered 16x20x5, but they sent 16x22x5. I contacted customer service and they sent the very same filters again! After several emails, No sati... See more

can you rate it a zero? I ordered a Honeywell filter and they sent a generic. It was the wrong size as well. They claim that the filter was called Honeywell-compatible but it was not written. I ha... See more

We have a recurring order with Filterbuy. They sent 2 orders and charged us an additional $60.00. We requested a refund and a return label and they will only give us a partial refund. We cancelled... See more

I was a little hesitant to order from this company the first time because their on line reviews were mixed. However, the filters were less expensive than the ones I was currently buying so I decided t... See more

Because I realize Amazon takes a large share from companies that sell on it’s platform, I specifically took the extra time and effort to AVOID buying a FilterBuy filter on Amazon. Instead, I BOUGHT D... See more

I had an issue that had nothing to do with filterbuy but with Fedex. Filterbuy stood up and took care of my issue. They went above and beyond. Excellent Company and Excellent product! Thank you Stepha... See more

I was unsure at first because I've never bought filters before but filter buy made it easy. It was cheap, easy, and the quality is wonderful. My family has terrible allergies and these filter take the... See more

We still have not received our order and have had no notification of shipping date. In the past we have had great service. We would appreciate being contacted re: shipment. We contacted Filterbuy a... See more

SIZE DOES MATTER!!! Purchased 4 filters (16x25x4 MERV 8 Pleated Air Filter) The actual size was smaller than the size listed on the filter. They were much to loose for a good fit. I call to get a re... See more

Had issues with poorly constructed filters and contacted filter buy on the 91st day after ordering. They said they couldn't do anything g since it was after their strict 90 day rule. I may have ord... See more

Took 3 weeks to get my package and all the filters were bent on the edges allowing air to flow around the sides defeating the purpose. They also didn’t seem to be the greatest quality. Definitely won’... See more

The customer service was great. I needed a filter that was no longer listed by size. Other attempts to locate the filer met with negative results. Upon contacting filterbuy, their customer service... See more

first time I used them they sent my filter to the wrong location, I had to get PayPal involved to get my filter reship to the right location. stupid me ! Now I just reorder a bunc... See more

I ordered a filter for my dehumidifier, which is in my attic that I cannot access a knee and air conditioning company to do. They gave me the size. I ordered the size from filter by and it's not the r... See more

My older furnace takes 16x25x4. I have been buying 16x25x4 from the big box stores for years and the filters slip right in snugly with no room to rattle around. The Filterbuy filters are smaller. T... See more

My first order was not processed. After 10 days I called to check and was told my order was assigned to someone else and they cancelled my order without notifying me. I re-ordered and they said they w... See more

You don't need to change anything You all are professionals!!! Great job keep up the good work BRAD ASAMS...👍😉🤙🏻

Stef did an amazing job with getting me the correct filters after I order the incorrect size. She was an absolute pleasure to communicate with.

I rate you five stars however when I tried to change my filters today, I discovered that you had send me size 12 x 25 x 1 instead of size 10 x 24 x 1 in my order received in December. As I notified... See more

Buying from Filterbuy is a great experience. It’s nearly impossible to find the right size and type we need for our furnace in any stores. Filterbuy had has exactly what we needed at a great price. We... See more

My original order got lost in the USPS delivery system. When I called the supplier, they verified it was lost in a postal facility in Georgia and very courteously said they were sending me another fi... See more

Spectacular customer service from these folks! I ordered the wrong filter (my Mistake)and I called to return them. They immediately refunded my order and requested that I donate them to a local char... See more

After years of trying to get the correct filters on sale at Lowe's it was super to find FilterBuy! Now the correct filters come automatically one week before my 2x a year HVAC maintenance. Best of al... See more

As a first-time customer, I’m very satisfied. My office requires 7 vent filters, and this was the only site that allowed me to order exactly what I needed—no more being stuck with odd leftovers from p... See more