Because I realize Amazon takes a large…
Because I realize Amazon takes a large share from companies that sell on it’s platform, I specifically took the extra time and effort to AVOID buying a FilterBuy filter on Amazon. Instead, I BOUGHT DIRECT so that FilterBuy could keep the money that Amazon would eat up. I did right by FilterBuy. Unfortunately, the filter (recommended on their website) didn’t quite fit. When I requested a return authorization, Kristine in “Customer Service” refused to cover the return shipping cost. What sense does that make? If I bought the same filter, for the same price on Amazon, I would NOT have to pay return shipping. I tried to explain how lopsided this “fair policy” was, but it simply didn’t matter, FilterBuy is unwilling to do right by customers who go out of their way to do right by them.