Shocking service, kept getting an order wrong so many times, unable to follow simple instructions. Had to chase up so many times to resolve. Had to chase up their goodwill gesture refund too, unb... See more
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The relay bases I ordered were a great price and excellent product but the dork who delivered them threw the box over a six foot fence onto my shed roof 6 foot away. This broke the relay locking lever... See more
Bought a number of bulbs from ExpertElectrical (aka downlights.co.uk), and when one of them went faulty a few months later they replaced it without hesitation! It wasn't an expensive replacement..... See more
Lucky to find this company online that has the part we wanted so called to place an urgent order, dealt with Niel who was an excellent agent, a superb service helped us to choose the right part for u... See more
Company replied
3.9
Great
202 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
Terrible will sell you products they…
Terrible will sell you products they don’t have
March 5, 2025
Unprompted review
Reply from Expertelectrical
Hi Kieran,
Thanks for your review.
I've had a look into this and can see the item you ordered was showing as out of stock on the website '0 In Stock | More Available In Usually 7-10 days'.
This should have also have shown on your order confirmation.
I can see you have cancelled this 3 working days after placing your order. We have tried to make this as clear as possible on the website, however we'd welcome any feedback as to how we could have made this clearer.
If you do need anything else, please do not hesitate to get in touch.
Kind regards,
Matt Smith
Sales Manager
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I recently purchasExpert Electrical: A Stellar Experience for Fire-Resistant Downlightsed some…
I recently purchased some fire-resistant downlights from Expert Electrical and I'm incredibly impressed with the entire experience. From start to finish, their customer service was top-notch. They kept me informed throughout the order process, ensuring I knew exactly when to expect delivery.
The pricing was incredibly competitive, and the quality of the downlights themselves is excellent. They're not only functional but also stylish and easy to install. If you're looking for reliable fire-resistant downlights at a great price, I highly recommend checking out Expert Electrical.
Thanks again J
September 25, 2024
Unprompted review
Reply from Expertelectrical
Hi Jay,
Thank you for taking the time to review us and we're happy we could assist you with your requirements.
Anything you need from us, please do get in touch. We'll be happy to help.
Kind Regards
Sales
sales@expertelectrical.co.uk
Failed to Meet Promised Delivery
I placed and order with DownlightsDirect and correspondence from both DownlightsDirect and Expert Electrical Supplies Limited.
Before I placed the order I called to check if all the items were in stock. I was advised that there was over 100 lights in stock and enough white bezels to fulfil my order. The black bezels were on order and DownlightsDirect / Expert Electrical Supplies Limited advised they checked with the manufacturer who held stock and they would follow within a few days.
My order was placed based on the above advice, I also paid extra for DPD NEXT DAY GUARANTEED delivery, so that I could fit the lights immediately.
Imagine my surprise to receive only three lights. What was the point of paying extra for next day delivery.
It appears that I was either deliberately misled, the staff were incompetent.
A very disappointing experience.
Be aware that they also trade as Expert Electrical Supplies Limited appears to trade as DownlightDirect
August 30, 2024
Unprompted review
Reply from Expertelectrical
Hi Peter,
Thanks for your review and apologies for the issues with the delivery of your order.
As discussed on the phone on Saturday and Monday, your order seems to have uncovered a glitch when it comes to stock held in multiple depots. As you can see from the website and your order confirmation, some of the items you ordered were held in both our main Rochdale depot and the rest in our West Yorkshire depot. If you would have selected 'Next Day Delivery' on the site at the time of ordering, this would have been shipped in full from our West Yorkshire depot and there would have been no issues. As you chose 'Part Ship Stocked Items' at the point of purchase, the order was only actioned from our main Rochdale Depot and the remaining stock was transferred across to us to ship from here when it landed. I explained that this was the first time we had seen this happen, and this was passed onto our web designer immediately to put a fix in place.
As per our call on Saturday, I then followed this up first thing on Monday with the other depot and called you to let you know exactly what was happeneing. Also we have refunded the £3+VAT delivery charge as discussed, this should hit your account any day now.
Once again, apologies for any inconvenience caused here, it did uncover a glitch in our multi depot system.
If you do need anything else, please do not hesitate to get in touch.
Kind regards,
Matt Smith
Sales Manager
Good customer care
Good customer care - I had a faulty fitting which they helped with promptly.
July 31, 2024
Unprompted review
Reply from Expertelectrical
Thank you for taking the time to share your experience with us.
Anything else you need from us, let us know and we will be happy to help.
Kind Regards
Sales
sales@expertelectrical.co.uk
What a great company to deal with
What a great company to deal with, my order was left at my front door by the Dpd driver so Dpd say? but wasn't there when I arrived, called Expert Electrical to investigate the delivery, don't think they got anywhere with Dpd customer services no surprise, but Edward organised swiftly to get replacement's sent out great service many thanks.
July 25, 2024
Unprompted review
Reply from Expertelectrical
Thank you for taking the time to share your experience with us. We're pleased to see Edwards speed of service helped you out!
Anything else you need from us, let us know and we will be happy to help.
Kind Regards
Sales
sales@expertelectrical.co.uk
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Is this a joke or what?!!!
I finally received my LED tape lights after 16 days but I'm satisfied with the reason(s) that was given. My original enquiry online were as follows:
"The following are my requirements:
(1) White dimmable, temperature adjustable LED strip tape - 3.30 m (cut to exact length). Need to have adhesive backing and dimmable (using a separate controller) and temperature adjustable. No requirement for IP65 rating. LED tape will be mounted in a straight run.
(2) Item 1 to be supplied with appropriate driver, connector etc. to be powered using a 3-pins plug for direct connection to mains. There must be a minimum 2 metres cable run (this can include the driver(s) in between) connecting one end of the LED strip to the 3-pins plug.
(3) Separate controller for temperature change and dimming.
Essentially, I need a "plug and play" system. "
Note the 'plus and play system'. You advertised that you're able to provide a bespoke system according to requirements. What I received were isolated items with bare wires (unconnected) and a 3-pin plug for me to connect myself. Is this a joke? How am I supposed to connect, and put, all these bare wires from the different bits together?
Will the sales manager explain? If this is not sorted out, I would like a refund!
REPLY TO MATT SMITH: The issue is not just with the 3-pin plug! I was supplied with a roll of LED tape soldered to a wire at one end and it would require a wire stripper to strip it down to reveal the copper bits. Then there is a standalone transformer with red/back wires sticking out on one side and a blue/brown wires on the other. And, I was given a controller with, what seems like another transformer, in an original packaging. How do you expect me to connect all these bits together without instructions or the tools? How am I supposed to even connect those copper wires between the different bits? This is not 'plug and play system' that I've asked for - they're bits and pieces. The only way I could get this to work is to pay for an electrician, which will cost me at least £160, to get all these wired up. If I knew this is going to be the case, even though I've stated the 'plug and play' requirement very clearly in my enquiry, I wouldn't have placed the order with Expert Electrical. I have not received your call as of this update.
July 6, 2024
Unprompted review
Reply from Expertelectrical
Hi,
I will contact you by phone today to try and resolve this. The tape we sell is usually hard wired and I can see we've supplied you a 3 pin plug to wire this into a socket.
We do appreciate all feedback and this is the first time we've had a complaint of this nature regarding the supply of LED tape. We will take this on board and fresh guidance will be issued with regards to 'plug and play' quotes.
If you need anything else, please let me know.
Kind regards,
Matt Smith
Sales Manager
Multiple delays and cancellations
Multiple delays and cancellations with delivery, now apparently stuck at depot, but no explanation or information. Have had to postpone installation and cancel my electrician, whole project delayed. Would not have ordered if I had known shipping would be so bad. Simply not good enough.
June 10, 2024
Unprompted review
Reply from Expertelectrical
Hi Simon,
I've had a look into this and can see this was ordered on a 3-4 working day service from ourselves, and was shipped to be delivered on the 4th working day which was Friday of last week.
Unfortunately it seems DPD had a delay getting this to your local depot which pushed this back to Saturday. On Saturday they are showing this as attempted delivery but with a card left. As there is no GPS location on this and no image of where the card was left, I believe they have struggled to find the address. This would have been relayed to you by email from DPD themselves.
We have done everything we could to get this to you on time, however it seems like this is an issue with the courier themselves. I'm going to get another sent out today and hopefully DPD manage to find you this time.
If you need anything else, please let me know.
Kind regards,
Matt Smith
Sales Manager
Great Communications and effort on…
Great Communications and effort on Edwards part.
Long road but great outcome.
May 31, 2024
Unprompted review
Reply from Expertelectrical
Thanks for sharing your experience with us Tommy
Hope we can be of service again in the not too distant future!
Kind Regards
Sales
sales@expertelectrical.co.uk
Expert Electrical were fantastic…
Expert Electrical were fantastic throughout the whole process, We cant thank Neil enough for supplying us the parts the same day which a big national couldn't.
They really are the best in the business.
Fantastic Staff!!!
May 14, 2024
Unprompted review
Reply from Expertelectrical
Thank you for taking the time to share your experience with us today! Neil takes great pride in trying to beat the big guys.
Anything else you need from us, let us know and we will be happy to help.
Kind Regards
Sales
sales@expertelectrical.co.uk
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Wish I'd found them sooner!
Just used these for the first time and will be using them again! Excellent value and service was perfect.
May 10, 2024
Unprompted review
Reply from Expertelectrical
Hi James,
Thanks for choosing us! Give us a call or email if you have any further requirements. We'd be happy to assist you.
Kind Regards
Sales
sales@expertelectrical.co.uk
Very experienced and helpful company…
Very experienced and helpful company supplying us with everything we need on a daily basis. Competitive prices and large stock of day to day items. Used them for all our electrical needs for over 10 years and will continue to use. Highly recommend.
May 7, 2024
Unprompted review
Reply from Expertelectrical
Hi Lewis
Thank you for taking the time to leave us a review and thank you for being a returning customer for over 10 years! Always happy to help you with anything you need.
Kind Regards
Sales
sales@expertelectrical.co.uk
The guys are so helpful & flexible
The guys are so helpful & flexible, willing to go the extra mile on a moments notice,
April 26, 2024
Unprompted review
Reply from Expertelectrical
Thank you Barry.
We are very lucky to have a hard working team that will deliver excellent customer service.
Anything else you need, please give us an email or a call and we will be happy to help you with anything further that you need.
Kind Regards
Sales
sales@expertelectrical.co.uk
Great supplier
I've been purchasing from Expert electrical for many years, very competitive pricing and ALWAYS there to help when needed. I recently need some stock urgently and I had this delivered on the same day, can't get better service than that. 100% recommend.
April 23, 2024
Unprompted review
Reply from Expertelectrical
Thank you for your review Wayne
We will always try our best to get it to you within the time frame you need. Glad to hear you have had a great experience with our customer service and keep returning.
Anything else you need, give us a call or email and we will happily help.
Kind Regards
Sales
sales@expertelectrical.co.uk
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We use Expert on a regular basis
We use Expert on a regular basis. Its important to me to have a supplier who understands what we do and when I say its desperate, will pull out all the stops to help, Chris has got me out of many a sticky situation.
Their knowledge of the products they sell and the speed of delivery is what makes us keep going back.
April 30, 2024
Unprompted review
Reply from Expertelectrical
Thank you for your review Suzanne, Chris is our in office fire fighter, on hand to help at a moments notice. Really pleased to hear you keep coming back thanks to our speedy service and knowledgeable team.
Kind Regards
Sales
sales@expertelectrical.co.uk
we needed some part on next day…
we needed some part on next day delivery. They arrived on time. very happy with there service.
April 23, 2024
Unprompted review
Reply from Expertelectrical
Thank you for taking the time to give us a review.
Anything else you need, please email or call and we will be happy to assist!
Kind Regards
Sales
sales@expertelectrical.co.uk
I have used expert for many years now…
I have used expert for many years now and have never had an issue the staff are always helpful and will go out of there way to assist with anything you need very knowledgeable and right on my doorstep.
April 29, 2024
Unprompted review
Reply from Expertelectrical
Great to hear that you have stuck with us for so long! Happy to help you with any enquiries you may have in the future.
Kind Regards
Sales
sales@expertelectrical.co.uk
Great service at great prices.
April 12, 2024
Unprompted review
Reply from Expertelectrical
Thank you for your review Dave
Anything you need from us, send us an email or give us a call and we'll be happy to help with any future orders.
Kind Regards
Sales
sales@expertelectrical.co.uk
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Reply from Expertelectrical
Thank you for your review Lee
We aim to get back to our customer queries within 2 hours. Anything you need from us, please give us a call or an email and we'll be more than happy to assist in the not too distant future!
Kind Regards
Sales
sales@expertelectrical.co.uk
First choice
Always ready to fulfill any requirement and provides a rapid response to an enquiry. Very cost efficient company and easy to deal with.
April 29, 2024
Unprompted review
Reply from Expertelectrical
Thank you for your review Marc
Anything you need from us, please do get in touch. We'll be happy to help.
Kind Regards
Sales
sales@expertelectrical.co.uk
Great company and excellent customer service
Excellent customer service and very knowledgeable sales counter. Fast response to emails and phone calls and always happy to help and advise on products.
Delivery times are fast and also use their own fleet of drivers for my area.
April 5, 2024
Unprompted review
Reply from Expertelectrical
Thank you for taking the time to give us a review Michael. We're very proud to have a good team of people that want to get your orders to you as soon as possible.
Anything else you need we're only an email or call away.
Kind Regards
Sales
sales@expertelectrical.co.uk
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