This review details my horrendous…
This review details my horrendous experience with CoverMyCar, a breakdown cover provider operated by Reach Financial Limited.
Cancellation Nightmare:
Within the crucial 14-day cooling-off period, I attempted to cancel my breakdown cover using their website contact form. This resulted in absolute silence from the company. No confirmation, no response, nothing.
Phone Calls to Nowhere:
Trying to reach them by phone proved equally frustrating. Calls were met with dead ends, leaving me further frustrated and without a resolution.
Finally, Taking Action:
Only after I informed them of my intention to pursue small claims court action for the premium paid within the cooling-off period, and threatened to report them to the Financial Conduct Authority (FCA) and the Ombudsman, did they finally respond. This communication, ironically, confirmed my cancellation rights.
Save Yourself the Trouble:
This experience was a complete nightmare. I urge anyone considering CoverMyCar to steer clear. Numerous online reviews paint a similar picture of unresponsive customer service, particularly in emergency situations.
Here's How to Avoid the Hassle (If Within 14 Days):
If you're reading this within 14 days of starting your policy, don't waste another minute:
Cancel immediately by emailing admin at covermy dot co dot uk with a clear subject line stating your desire to cancel.
Even if they don't respond within the cooling-off period, your email serves as documented proof of your cancellation request. This evidence will be crucial in securing your refund.
Remember: Don't waste your money on this company. There are far more reputable breakdown cover providers out there.
March 28, 2024
Unprompted review