PrimeTools Reviews 9,232

Fast quick service. Shame the actual delivery didn't match your service. Package was thrown over a 9ft gate into our premises and left out in the weather conditions until we returned to work on Mond... See more

Initially sent one item fewer than ordered but a phone call to a real person and one day later and the item arrived…excellent customer service. For me the test of a company comes when mistakes happen... See more

I bought a bahco socket set which was far cheaper than anywhere else. I expected to wait a couple of weeks at least before receiving it. Actually received within a couple of days! Excellent ser... See more

I notified Brad at Primetools about a faulty item and return issues. The matter was resolved within the hour and replacement ordered. Excellent customer service. I would buy again from Primetools wit... See more

Had a few problems with two orders and it all seemed a bit chaotic to begin with; they could have sent both orders as one (they said they would!) but didn't, an item was missing, and an item was wrong... See more

Good price for the hack saw , tedious experience trying to verify my age but realise it had got to be done! Did not receive the post order email to confirm everything had gone through so phoned the c... See more

I searched the internet for a special tool I required and found Prime Tools were able to supply it. They did, however, they initially sent me the wrong item, easily done. I immediately telephoned t... See more

Packaging was sub-optimal for the weight of the items, (which were packed loose and not protected from each other within the package), and it split open during transit. Luckily no items were lost o... See more

I have only purchased a couple of items so far. Those I have bought have been great quality tools at competitive prices. Will be returning for more! They were super helpful to deal with, had what I ne... See more

I used prime tools at first due to there great prices but since then use them regularly and always find there staff really helpful and delivery fast just wish they were a bit closer so I could visit t... See more

Excellent service again from Prime Tools, ordered a selection of Bacho and Knipex tools using a 10% off discount code and free delivery. Place the order Monday items arrived Thursday very pleased with... See more

Can only comment on the buying side because the shears have not yet been unwrapped and used as they are a present. The first-time purchasing process, packaging and delivery all were very good with no... See more

Ordered the limited addition red Christmas Bahco spanner and got the limited addition green Bahco spanner. Not too much of an issue as they are identical (just different handle colours) but still woul... See more

I've shopped with Prime Tools on several occasions now and I would say that they are my go-to, not only on value for money and delivery times, but for the wide range of quality tool makes that they st... See more

Had stock of what I needed, at a reasonable price. In spite of the first shipment being lost by Royal Mail the replacement eventually arrived. It is a shame Prime Tools cannot use a more reliable cour... See more

Great products always turn up when expected. I had an issue with an item spoke with customer service to a lady Sinead. Absolute pleasure to deal with could be more helpful and in my opinion an absolu... See more

I made two mistakes on my orders but each time I was quickly able to speak to an intelligent and real person who resolved the problem for me - in one case literally running down to the warehou... See more

Highly Professional Well Priced Very helpful Staff i had a couple of minor issues.. PrimeTools really did go the extra mile to ensure that these were resolved satisfactorily Will use them again wi... See more

Only a small order but was handled promptly and acxcurately. The ordered tools were well packed and arrived the next day using Royal Mail parcels.

They are always delivering great customer service and prompt delivery. I have been a customer of them for a long time now and I have nothing but good experience's with this company. I would thoroughl... See more

Quality tools at a fair price, great selection and top brands. Delivery may vary depending on stock availability but they offer dispatch of available items first.

Ordered nut extension set good price and got delivery within 2 days I've used this company a few times and always good service

Ordered Spear & Jackson multi shears. Good price, excellent email communications and delivery, arrived 2 days after order placed. Would highly recommend.

Came accross primetools when looking for a beta roll cab. Dispatch/and delivery was very fast and box arrived next day. Had an issue trying to use the discount code that was part of the deal on... See more

I order a few bits from the clearance part and they came in quick time and were as described, excellent service all round and some good products at a reasonable price.

My go to for hand tools. Shipping is always super fast and efficient. Will need to visit the store soon. Thank you guys

There is a good selection of products and manufacturers, allowing for greater choice. I was able to buy tools from a maker I trust as I have used their spanners for at least 40 years.

Good description and good value for money. I turn to Prime Tools before any other because I know theyre competitive on price and have given me good after sales service in the past. Well done Prime Too... See more

Good price, kept well informed via emails, very quick delivery. Highly recommend.

I bought a garden tool and found quality at fair price. Exceptional customer services. My order got duplicated for some reason and they refunded and left me the duplicated order as a gesture of g... See more

It’s not rocket science, you did what you should do. I ordered something, you packed it and sent it to me. It arrived in post. So yes it was an easy experience. As I expected having used you before. �... See more

Great company to deal with, Amazing service, quality products with top big brand names to choose from. Highly recommended.

Poor communication, told item was not in stock 2 weeks after I had bought it. Item took 4 weeks to come, but was in good condition.

Second purchase in the space of a few months. They were the best price on the first purchase and the comms and delivery were excellent so I didn't hesitate to use them again. Just as good this time.

User friendly ordering process. Top market tools at reasonable prices with fast delivery. Great customer support when dealing with problems.

Quick service , easy to use web site , plenty of choice with great communication .

One item missed from order but sent afterwards. Good quality of goods, good prices and a good service as usual.

Prompt service - easy to order, quick delivery and good price.

Very good service as usual. I’ve ordered from Prime Tools before and never been disappointed.

Your staff are very helpful and I am delighted with my purchase

Great company to deal with, customer service is spot on and the range of tools is amazing. Thank you

They lost one item from my order, but resent it quickly, so OK in the end

Good quality tools. Easy to order. Quick delivery

Very easy order from the website and very fast delivery.

Quick delivery well packaged a pleasure would definitely use again

Good quality , pro grade tools, have used prime tools before .

Top of the range tools at very good prices and quick delivery.

Reasonable price, top quality items and fast delivery

Fast reliable and great range of stock