United Kingdom
Review of CitySprint
i was kept informed of delivery. The driver BL04 was excellent
Reply from CitySprint
Good morning Peter,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Review of Expertelectrical
I placed and order with DownlightsDirect and correspondence from both DownlightsDirect and Expert Electrical Supplies Limited.
Before I placed the order I called to check if all the items were in stock. I was advised that there was over 100 lights in stock and enough white bezels to fulfil my order. The black bezels were on order and DownlightsDirect / Expert Electrical Supplies Limited advised they checked with the manufacturer who held stock and they would follow within a few days.
My order was placed based on the above advice, I also paid extra for DPD NEXT DAY GUARANTEED delivery, so that I could fit the lights immediately.
Imagine my surprise to receive only three lights. What was the point of paying extra for next day delivery.
It appears that I was either deliberately misled, the staff were incompetent.
A very disappointing experience.
Be aware that they also trade as Expert Electrical Supplies Limited appears to trade as DownlightDirect
Reply from Expertelectrical
Hi Peter,
Thanks for your review and apologies for the issues with the delivery of your order.
As discussed on the phone on Saturday and Monday, your order seems to have uncovered a glitch when it comes to stock held in multiple depots. As you can see from the website and your order confirmation, some of the items you ordered were held in both our main Rochdale depot and the rest in our West Yorkshire depot. If you would have selected 'Next Day Delivery' on the site at the time of ordering, this would have been shipped in full from our West Yorkshire depot and there would have been no issues. As you chose 'Part Ship Stocked Items' at the point of purchase, the order was only actioned from our main Rochdale Depot and the remaining stock was transferred across to us to ship from here when it landed. I explained that this was the first time we had seen this happen, and this was passed onto our web designer immediately to put a fix in place.
As per our call on Saturday, I then followed this up first thing on Monday with the other depot and called you to let you know exactly what was happeneing. Also we have refunded the £3+VAT delivery charge as discussed, this should hit your account any day now.
Once again, apologies for any inconvenience caused here, it did uncover a glitch in our multi depot system.
If you do need anything else, please do not hesitate to get in touch.
Kind regards,
Matt Smith
Sales Manager
Review of Downlights Direct
Before I placed the order I called to check if all the items were in stock. I was advised that there was over 100 lights in stock and enough white bezels to fulfil my order. The black bezels were on order and DownlightsDirect advised they checked with the manufacturer who held stock and they would follow within a few days.
My order was placed based on the above advice, I also paid extra for DPD NEXT DAY GUARANTEED delivery, so that I could fit the lights immediately.
Imagine my surprise to receive only three lights. What was the point of paying extra for next day delivery.
It appears that I was either deliberately misled, the staff were incompetent.
I have contacted the company and will keep you informed.
A very disappointing experience.
Be aware that they also trade as Expert Electrical Supplies Limited
Reply from Downlights Direct
Hi Peter,
Thanks for your review and apologies for the issues with the delivery of your order.
As discussed on the phone on Saturday and Monday, your order seems to have uncovered a glitch when it comes to stock held in multiple depots. As you can see from the website and your order confirmation, some of the items you ordered were held in both our main Rochdale depot and the rest in our West Yorkshire depot. If you would have selected 'Next Day Delivery' on the site at the time of ordering, this would have been shipped in full from our West Yorkshire depot and there would have been no issues. As you chose 'Part Ship Stocked Items' at the point of purchase, the order was only actioned from our main Rochdale Depot and the remaining stock was transferred across to us to ship from here when it landed. I explained that this was the first time we had seen this happen, and this was passed onto our web designer immediately to put a fix in place.
As per our call on Saturday, I then followed this up first thing on Monday with the other depot and called you to let you know exactly what was happeneing. Also we have refunded the £3+VAT delivery charge as discussed, this should hit your account any day now.
Once again, apologies for any inconvenience caused here, it did uncover a glitch in our multi depot system.
If you do need anything else, please do not hesitate to get in touch.
Kind regards,
Matt Smith
Sales Manager
Review of AWM Windows and Doors
Selected after recommendation on Oakwood Garden Rooms. Had a few questions which the sales staff were excellent. Delivery smooth with driver extremely helpful, he helped carried the door round the back of the house. When installing I called the technical staff three time with stupid questions. They were patient and understanding. All-round an excellent experience, I would recommend AWM.
