Ergonomic Designs Bathrooms Reviews 835

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are pleased with the quality and price of the products, especially shower sets and bathroom fittings. Consumers appreciate the efficient delivery service and the careful packaging, which ensures that items arrive in good condition. People highlight the excellent customer service, noting the prompt and helpful responses to queries and issues. Consumers also value the quick resolution of problems, such as damaged items or incorrect orders. Reviewers mention the ease of ordering and the clear communication throughout the process. The competitive prices compared to other retailers are a significant draw for many, making it a preferred choice for bathroom renovations.

Based on these reviews

Rated 4 out of 5 stars

Although we had to wait a long time for the inline panel, both sliding shower doors purchased look very smart and have a good magnetic closure. However, I wish to note that the door opening is much n... See more

Rated 4 out of 5 stars

Happy with our purchase however we did have to drive to collect from another street as the courier said he could not drive into our street as he had a lorry the size of a 'double decker bus'. Our stre... See more

Rated 4 out of 5 stars

Very pleased with all my items from Ergonomic designs. ordering and shipping was easy. I had a issue with an item that was incorrectly colour labelled by the manufacturer and ergonmics sent a replace... See more

Rated 4 out of 5 stars

Lovely wall unit. Deep blue. However given that it’s a wall mounted item - no drill holes are in the back of the unit to allow it to be affixed to the wall and no bracket or instructions were inc... See more

Rated 5 out of 5 stars

I wish I could give this company 10 stars!! Please do not be scared off by other negative reviews. The delivery was exceptionally quick. The radiator we ordered was as packaged so carefully and with e... See more

Rated 5 out of 5 stars

What an excellent company. Our 1st shower screen arrived very quickly. I realised that I ordered the incorrect size, bought the 2nd screen and the company sent the correct size and picked up the inco... See more

Rated 5 out of 5 stars

I recently went back to Ergonomic Designs as I was renovating my home. Once again their price, quality of choice and excellent customer service didn’t let me down. Even when a manufacturing fault caus... See more

Rated 5 out of 5 stars

Recently had our new shower room completed with wall panels, fed up with tiles, room feels a little warmer and the fitting time was considerably shorter , staff at shop were friendly and not over bea... See more

Rated 5 out of 5 stars

Good communication when online order was ready: easy pickup and had a discussion about all things bathroom. Very helpful and informative without trying to force a sale. Customer focussed - which is... See more

Rated 5 out of 5 stars

Fast reliable delivery, item was well packed and exactly what I wanted, it was also a lot cheaper than a bathroom company I had previously ordered from. Tbh Iv ordered taps from another place, I wasn... See more

Rated 5 out of 5 stars

Ergonomic Designs sold us an absolutely amazing wall hung vanity unit with countertop. We bought: Horizon Melissani 600mm Laminate Worktop In Elm Grey and Horizon Melissani 600mm Wall Hun... See more

Rated 5 out of 5 stars

Great Product, great price. Excellent service & speedy delivery. Would definitely recommend & buy from here again. Cheapest place I could find for a 'Bristan Glee' shower, which seems to be more eco-e... See more

Rated 5 out of 5 stars

Used for the first time to buy a Merlyn shower enclosure because they had the best price and stock availability. Unfortunately, the glass on the shower door had a small flaw but they responded quick... See more

Rated 3 out of 5 stars

Good products at reasonable prices, however... The delivery costs are extortionate! I ordered a corner bath panel (very light) to be delivered to Leeds the options were £25 or £50 odd! Surely you shou... See more

Rated 5 out of 5 stars

The grey toilet cabinet ordered I was worried the colour would be different to on line and quality substandard due to the low price but it arrived safely within a few days as stated and I wasn’t at a... See more

Rated 5 out of 5 stars

Service was amazing, I ordered on line a shower screen which was delivered the next day. I was kept up to date on the movement of the product from dispatch to delivery. Delivered by a courteous deliv... See more

Rated 5 out of 5 stars

I placed an order with Ergonomic Design Bathrooms last summer and was really pleased with the fast delivery and the quality of the goods. Already they had earned an excellent rating. Then a minor fa... See more

Rated 5 out of 5 stars

All Good the only negative my banks validation process was down so placing the order, was difficult & they wouldn't do it over the phone! Apart from that Top Draw ....

Rated 5 out of 5 stars

Great quality products at really competitive prices compared to list prices, and delivery was very prompt too even though just before Christmas. Notified me when fittings came back into stock. Excelle... See more

Rated 5 out of 5 stars

Excellent product and price and delivery options. However at last moment I had to change my delivery option from collection to a home delivery. This change was handled with courtesy and efficiency. Wi... See more

Rated 5 out of 5 stars

Absolutely amazing company. Helped so much with the items I needed next day as my install came to a holt after being let down by previous suppliers. Amazing quality products and good prices too.

Rated 5 out of 5 stars

Excellent. So very easy to deal with. Superb support from the company after ordering. I delayed the delivery date by a week although it was due to be delivered within two days of ordering, as the de... See more

Rated 5 out of 5 stars

Brought like for like. Just awaiting plumber. Excellent delivery experience . Well pleased so far.👍 A follow on to my first post. I now have the shower fitted and really pleased with the shower unit.... See more

Rated 5 out of 5 stars

Well made and of good quality modern vanity unit. Fast delivery and kept updated on tracking information. Would buy from this company again.

Rated 5 out of 5 stars

Perfect from ordering to delivery. Easy ordering, plus this company keeps you informed every step of the way. Delivery driver was friendly and very efficient. I would absolutely order from here ag... See more

Rated 5 out of 5 stars

excellent looking shower tray at a great price. Delivery was very quick, very well packaged, and the driver was very helpful with the delivery, as it was much heavier than i thought. I would highly re... See more

Rated 5 out of 5 stars

I bought an Axor Starck tap which was an excellent price. I was informed that they were waiting for new stock and was given a date. The tap arrived on time and whole online experience was excellent.

Rated 5 out of 5 stars

I was looking for high quality stainless steel sinks with matching taps. Found exactly what I wanted from the easy to navigate web site of Ergonomic Designs at a good price and excellent delivery. I c... See more

Rated 5 out of 5 stars

We trawled the internet as we needed a shower enclosure asap! This was the only website who guaranteed delivery in 2 days. We had excellent communication and the delivery was to the minute! Excellent... See more

Rated 5 out of 5 stars

I wouldnt hesitate to use this company again. The bath I wanted was cheaper than on other sites. The delivery was quick, the delivery driver most helpful and the bath just as I expected.

Rated 5 out of 5 stars

I ordered a bath and bath panel, was a good price and come on time. When it arrived the bath panel and bath I found had a few scratches and scuffs. So we sent an email and we had a response back immed... See more

Rated 5 out of 5 stars

Great company. Needed a shower door ASAP and the lady advised me on which make to buy to ensure quick delivery. Email received same day with delivery options. Shower door delivered on time and in o... See more

Rated 5 out of 5 stars

Very easy ordering process, delivery on time and all goods as described and well packaged and undamaged. Will use this company again.

Rated 5 out of 5 stars

Excellent service. Prompt reply to email and the product fits in perfectly with everything else. I couldn’t be happier and will definitely order from the company again.

Rated 4 out of 5 stars

Very happy with the service, even though the purchase I made, needed to be returned (as unsuitable) I had a prompt reply by email to arrange the collection of item. I was impressed with their communic... See more

Rated 5 out of 5 stars

Back in March I needed to replace a Kudos shower cubicle that had been in place for nearly 20 years. Unfortunately, it was out of stock at Ergonomic Designs, my preferred supplier (as they were th... See more

Rated 5 out of 5 stars

Very competitive prices which drew us to this site initially. Super slick & quick delivery with excellent communication. Unfortunately we did encounter a couple of problems with damaged items but in f... See more

Rated 5 out of 5 stars

After two previous attempts with two other companies, I received my shower panel from Ergonomic Design Bathrooms in good order. It was delivered quickly and very well protected. Thank you Danny Crook... See more

Rated 5 out of 5 stars

I received my new Toilet Seat at sale price even though my item ended up being out of stock. It didn’t take Ergonomic Designs very long to rectify this problem. It was very quickly back in stock fo... See more

Rated 5 out of 5 stars

Excellent service. I ordered a Wall Hung Toilet, Abacus Frame and Plush Plate. I wasn't sure if the Frame and Toiler were compatible, but their online service were quick to respond with advice enab... See more

Rated 4 out of 5 stars
Verified

The shower we ordered can very quickly and seem to be good quality and value for money. However it is a combination of an exposed and semi concealed thermostatic shower it came in many parts with no i... See more

Rated 5 out of 5 stars
Verified

Fantastic! I ordered a lush shower which was not only good quality but a good price really at £195 for something that could have cost a lot more elsewhere, quickly delivered, unfortunately it was a l... See more

Rated 5 out of 5 stars
Verified

Product came out the next day, delievered well packaged and the product looks A1 well made, classy looking shower, so pleased I took the gamble as it paid off. Would definitely recommend and use... See more

Rated 5 out of 5 stars

Dealing with ED has proved to be a good experience so far. Although the enclosure is not yet fitted, everything seems to be included in the box and seems to be good quality. My dealings with their... See more

Rated 5 out of 5 stars
Invited

Having bought a shower set from the online company i was worried as to the quality, but was very supprised when it arrived and having fitted the unit it is a treat to use, power is very good, the unit... See more

Rated 4 out of 5 stars

Delivery was very quick indeed . Product looks very good quality. Not installed yet so can only give 4 stars at the moment because of this. Cant wait to have the shower fitted!

Rated 5 out of 5 stars

The thermostatic shower I bought looks sturdy and of good quality. Its not fitted yet so can only take it on face value, but so far Im happy, good price and prompt delivery

Rated 5 out of 5 stars

Excellent customer service kept me updated with the delivery. The delivery was very quick aswell and the shower trays where great quality. Thank you..

Rated 3 out of 5 stars

I purchased a quite expensive roman infinity shower tray in a black finish. As a professional installer sometimes you have to get the customer what they want and this tray was the ideal match for th... See more

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Company details

  1. Bathroom Remodeler

Information provided by various external sources

Ergonomic Designs Limited is a UK family owned private company. We began trading in August 2001, and through our customer care programe have achieved outstanding reviews on our shower systems with 100% Feedback. We believe our customers deserve prompt attention with the best and most efficient service. As well as selling to the trade and public we also have a showroom in Northampton which you are welcome to visit. UK Company Number: 06065684 UK VAT number: 923 1440 57 Customer Service and Reviews: We have thousands of happy customers and you welcome to see what our customer say about us.


Contact info

4.1

Great

TrustScore 4 out of 5

835 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

Matt balck peels off

Write a short review of Thermostatic Shower Mixer Valve Exposed Kit Square Matt Black by Solar

The matt black peeled off in places. We bought two sets and have only used one set.

Did write a review as company requested recently but not heard from them since

August 7, 2024
Unprompted review
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Rated 5 out of 5 stars

I wish I could give this company 10…

I wish I could give this company 10 stars!! Please do not be scared off by other negative reviews. The delivery was exceptionally quick. The radiator we ordered was as packaged so carefully and with extra care so that it did not get damaged in transit, it was in a pristine condition. Thank you again we will be ordering more from you

July 3, 2025
Unprompted review
Rated 1 out of 5 stars

If I could take away all the stars I…

If I could take away all the stars I would.

Absolutely discusting service, had a £740 screen delivered last week, opened this morning to install soon as the strap cut the glass fell to pieces. Called customer services horrid call telling me I have 24 hours for damages .

Consumer rights act 2015 says 30 days for damages and imperfections. Spoke with a lady called Beth, as per tried pulling a fast one and will not replace as the 2nd box was complained it was scratched.

Happy to take this to court and had citizens advice telling me my case shouldn’t even be questioned under the consumer act.

Ergonomics states their terms but it’s not law .

Happy to leave a contact for any future customers so they can see the true essence of this corrupt company.

Will update this post accordingly.

April 15, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid buying black showers from this…

Avoid buying black showers from this company…. My daughter purchased 2 x black showers for grandsons en suite, not even a year old and black is peeling really badly, they have a water softener and when contacted about issue they blamed us saying we must have used a cleaning product on it even though we stated we definitely did not. It said a years warranty but this was not covered apparently……
There are 5 black showers in the house with another on the bath attachment all are used most days and the other ones are from different companies…. Only these two have issues which suggest it’s a fault with these products from this company…….

March 18, 2025
Unprompted review
Ergonomic Designs Bathrooms logo

Reply from Ergonomic Designs Bathrooms

Good Morning,
I am sorry you have had this issue with both of your showers, I have had a look into this. I can see the issue on the showers is not any kind of pitting or coating deterioration, there is some large flakes that have come off, this is usually down to impact damage or something environmentally causing damage to coating in this specific area. Often this can be caused by limescale build up that then takes the coating with it when its removed, or sometimes harsh chemicals, such as cleaning products, but also sometimes personal products like hair dyes or shave creams or abrasive scrubs etc, if left sitting on the surface of the shower that then destroys the finish. We are a retailer and do have to pass all warranty claims to the manufacturer and ultimately it is there decision what is replaced and what is not. In this instance the fact that both showers have the same issue does suggest its something that is being used coming into contact with them, the damage is very localised on both showers, the whole shower is manufactured in the same way at the same time, if there was a fault within the manufacturing of this shower it would affect the whole coating not a localised area, as well it being both showers which would have been manufactured at different times would mean there was issues across multiple batches and would be many claims and this is not the case. These factors are what have led the manufacturer that this is not caused by a manufacturing defect. I am sorry that we could not resolve this for you.
kind regards
Ergonomic Designs

Rated 5 out of 5 stars

Great service throughout

Used for the first time to buy a Merlyn shower enclosure because they had the best price and stock availability.
Unfortunately, the glass on the shower door had a small flaw but they responded quickly to my email and a new one was despatched the next day. They responded quickly to emails both before and after I made the purchase. A good company to use.

December 2, 2024
Unprompted review
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Rated 2 out of 5 stars

Check your items immediately on delivery don't make my mistake

We got our unit I checked the unit and emailed that one of the corners of the unit was bashed . Unfortunately my email remained in draft so when I realised I was out with the time limit. I was offered a discount to buy the unit again at half price . This would have been a total out lay of just under £800 for a vanity unit . Then we find today that no wall hanging brackets in yhe box!
We all know our plumbers can be booked in then not come due to emergencies .

October 3, 2024
Unprompted review
Ergonomic Designs Bathrooms logo

Reply from Ergonomic Designs Bathrooms

Hi, thank you for your review, I do understand your frustration with this. Sadly we have no option in these instances but to offer replacements at cost price as we have no way to claim back the costs of damaged items when they have been in your care for so long. Within 48 hours from delivery we can claim with the courier for these damages as it would be reasonable to assume this happened during transit, when this has been in your care for some time the courier does not accept that the damage was caused in transit and could have very plausibly been caused while in your care. In regards to the missing brackets i can see this is currently being dealt with. I do apologise that we have been unable to fully resolve this for you on this occasion.
Kind Regards
Ergonomic Designs

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Rated 1 out of 5 stars

I ordered 2 matt black shower set &…

I ordered 2 matt black shower set & they sent me chrome . They just wasting customers money and time

December 4, 2024
Unprompted review
Ergonomic Designs Bathrooms logo

Reply from Ergonomic Designs Bathrooms

Good Morning,
I am very sorry you received chrome instead of black, this was human error and simply a picking error. I can see this review was left before we had chance to resolve the issue, the problem was reported on the 8th and the collect and replace for the correct items took place on the 9th. we do aim to get everything right and I understand that its inconvenient receiving the wrong items but we are human and mistakes do happen, we can only resolve this as quickly and efficiently as possible and i feel we have done this.
We have also offered your delivery charge back as a gesture of goodwill. Please come back to me to advise how we could have resolved this better to avoid such negativity.
kind regards
Ergonomic Designs

Rated 1 out of 5 stars

Very disappointed 😞 😔

We brought the, Solar Chrome Square 2 Way Thermostatic Bath Filler and Handheld EZ Box. We paid £205 in sale. Never again, this is because the tap is a
very poor product. On top of this disappointment with the purchases. I also have to paid for the return because I didn't check the return policy. Ergonomic Designs Bathrooms offer a collection service but they have notify me this is from £54. 1 Star for customer service because they replied to my emails.

December 5, 2024
Unprompted review
Ergonomic Designs Bathrooms logo

Reply from Ergonomic Designs Bathrooms

Hi,
Thank you for your feedback, I have looked into this and I cannot see that you have advised us at all you were unhappy with the product, you have requested a return as not required and no mention of any issues at all, we have advised on our standard returns process. The collection with the fragile goods courier is £54.99 we do only offer collections on large fragile goods not on parcels as it is much cheaper for you to arrange your own return rather than using our courier as advised. Once returned a full refund was offered straight away and we have offered your delivery fee back as a gesture of goodwill. I also cannot see that you have communicated any upset or dissatisfaction to us at all in any communications with us for us to address this. Please advise any issues you have and how we could have resolved this more amicably to avoid a review such as this.
Kind regards
Ergonomic Designs.

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Rated 5 out of 5 stars

Great service

I recently went back to Ergonomic Designs as I was renovating my home. Once again their price, quality of choice and excellent customer service didn’t let me down. Even when a manufacturing fault caused my toilet to leak they we quick to act and we had a new toilet with us immediately. Great company and great service, will definitely use again.

November 29, 2024
Unprompted review
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