DC

David Clarke

United Kingdom

Reviews

Review of Ergonomic Designs Bathrooms

Review of 1st CENTRAL Insurance

Rated 1 out of 5 stars

Beware

Best quote however didn’t get my docs ,couldn’t log onto account then told told it’s an extra £60 due to the purchase date of the vehicle was different on my log book from 4 years ago,what a con.when asked about it was one way traffic .never again …. Still not got my documents

November 25, 2024
Unprompted review

Reply from 1st CENTRAL Insurance

Hi David,

Thank you for your feedback and we're sorry that the set-up of your policy hasn't been as smooth as we'd have hoped.

It's important to check that all the details you've input are correct, as all details are taken into account when calculating the price of your policy. If your details are found to be incorrect, we need to update them in order to ensure your cover is valid and any changes can affect the price of the policy we can offer. This includes the date that you purchased your car, as this affects the amount of driving experience you have with it. This change created the additional premium and the admin fee. We have attached a FAQ link to explain these. https://www.1stcentralinsurance.com/legal-information/important-information

We can also see that you've chosen one of our Online only policies. If you have a 1st Central Online policy, everything is self-managed through Your Account. So, you'll need to log in to manage, make changes, cancel or renew your policy. However, as on Online policyholder you won't pay any admin fees for changes you make yourself.

We hope you enjoy a year's trouble-free motoring and we'll pass on your comments to help improve our services.

Clare