Banner for Royal Bathrooms

Royal Bathrooms Reviews 984

TrustScore 4.5 out of 5

4.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, highlighting its speed and efficiency. Consumers appreciate the promptness of deliveries and the careful packaging of items. The ordering process is described as straightforward, and people are kept well-informed throughout the delivery process via email, text, and even phone calls. Consumers express satisfaction with the quality and value of the products. The company's service is frequently described as impeccable, with staff demonstrating helpfulness and efficiency in resolving issues. People also appreciate the company's customer care, noting their responsiveness and willingness to go the extra mile to ensure a positive experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

Excellent service. Quick delivery. Quality goods. Even when the haulage company damaged an item it was quickly rectified and delivered within a couple of days.

Company replied

Rated 5 out of 5 stars

Brought a shower tray and enclosure had some issues as i was tight on space called the customer service team Harry if im correct helped me 3 times on the phone told me best style and shape due to my... See more

Company replied

Rated 5 out of 5 stars

Excellent quality and prompt delivery. Nothing damaged. Hassle free and courteous return and refund of mirror that did not suit. Would definitely recommend. Everyone impressed with the quality and fan... See more

Company replied

Rated 5 out of 5 stars
Verified

Very impressed with Royal Bathrooms as place an order for 2 toilets late afternoon and were delivered next morning. Products although not yet fitted look to be good quality and packaged well. What els... See more

Company replied

Rated 4 out of 5 stars
Verified

Shower tray priced well and delivered very quickly. Minor damage to corner when opened but fortunately could be concealed at rear of enclosure. Having already returned two badly damaged trays to a dif... See more

Company replied

Rated 3 out of 5 stars
Verified

Buyer beware this is a fixed screen. I needed a hinged screen and ordered this one in error, unfortunately the packaging was removed and lost , when contacting Royal Bathroom they were less than hel... See more

Company replied

Rated 3 out of 5 stars
Verified

Delivery was on time and items arrived undamaged, but the shower enclosure itself was a nightmare to assemble. Instructions are unclear and confusing, with two completely different scenarios shown ins... See more

Company replied

Rated 5 out of 5 stars
Verified

Good website, and they are fairly local to us. Good product just what we wanted. Once ordered good communication and fast delivery using their own transport which helps with safe delivery.

Company replied

Rated 5 out of 5 stars

We went to the Bayswater store where we met Namal. Right from the first introduction we felt very welcome and relaxed. Namal was excellent and extremely helpful and possesses great product knowledge... See more

Company replied

Rated 5 out of 5 stars
Verified

So far so good. Not fitted the units yet, but from what I can see they are looking nice. The service was spot on. Delivered at correct time. The gentleman that delivered, ( Mr. Singh), was brillia... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordering was very straight forward. I chose standard delivery and this arrived promptly within 2 days. Very helpful delivery driver. The sink vanity unit arrived well packaged. Very happy with the qua... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered, on Line, easy transaction, Delivered on Time Received Chrome seat Hinges , ordered everything in Brushed brass. However replacement sent same day and received next day. Excellent service... See more

Company replied

Rated 4 out of 5 stars
Verified

Excellent quick service. Delivery within a few days. I simply ordered online from there web site and the product is first class. Very pleased now my plumber has finished installing. Highly recomme... See more

Company replied

Rated 5 out of 5 stars
Verified

Advice provided at pre ordering stage. Updates on delivery. Delivered on time. Driver very polite and personable.

Company replied

Rated 4 out of 5 stars
Verified

Amazing turn around, ordered one and delivered the next - quite remarkable. I knocked a star off may be should have been two because the basin for the bathroom vanity unit didn't fit it and was 15mm... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered a shower tray on line but I didn’t know until I received it that it was not the size I wanted.A quick email later and Royal Bathrooms had arranged to deliver the correct one while at the sa... See more

Company replied

Rated 5 out of 5 stars
Verified

This is a fantastic company. Nothing is too much trouble. Very quick to respond , very efficient. My items were delivered the next day . I highly recommend Royal bathrooms.

Company replied

Rated 5 out of 5 stars
Verified

From ordering the vanity unit I needed to it getting delivered, the service was impeccable. I got confirmation of delivery straight away via text and email and a phone call to confirm date and time. D... See more

Company replied

Rated 5 out of 5 stars

Ordered a shower encloser but it didn't fit into space. I reordered smaller with no issues and they delivered the new order promptly in a couple of days and collected the original order. No fuss very... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to order online and delivered within 2 days. Kept informed of progress via email and text message. Would highly recommend and use again when needed.

Company replied

Rated 4 out of 5 stars

I ordered a shower cubicle and the delivery was very prompt. Although when it was unpacked by the plumber to install a part was missing. The customer service was excellent, they established which part... See more

Company replied

Rated 4 out of 5 stars
Verified

Fast a careful delivery item in excellent condition. Only draw back was I didn't receive the 10% discount I was promised. A part from that everything is fine.

Company replied

Rated 5 out of 5 stars
Verified

Slight issues with the product, but Royal Bathrooms were helpful in resolving the issue for a replacement. Happy with quick resolution

Company replied

Rated 5 out of 5 stars
Verified

If I could give Royal Bathrooms 10 stars I would... They have been outstanding with customer care, products price and aftercare, would 100% recommend, a dream from start to finish.

Company replied

Rated 5 out of 5 stars
Verified

The products are amazing value for money, I was struggling to find a shower screen for my small bathroom, royal bathrooms had the size in stock ready to ship and at a very good price compared to other... See more

Company replied

Rated 5 out of 5 stars

TIME is GOLD, When Builder starts work!!! A pleasure to deal with this company. Had to return an item and a replacement and refund was sorted within a week. Excellent service! Will definitely use it... See more

Company replied

Rated 5 out of 5 stars
Verified

I give this company 5 stars because they have a good choice all reasonably priced. The process from ordering to delivery is simple. You are kept in the loop from the day you order to the day of delive... See more

Company replied

Rated 5 out of 5 stars
Verified

Great product at a great price and super quick delivery. Highly recommend this company!

Company replied

Rated 5 out of 5 stars

Brilliant company even though I gave them the wrong email address items were delivered on time driver was very pleasant and polite would definitely use them again, well done all round.

Company replied

Rated 5 out of 5 stars
Verified

Impressive service from start to finish,slight damage on front bath panel,contacted royal bathrooms who apologised and within 2 days replaced the panel.I was kept well informed with order process and... See more

Company replied

Rated 5 out of 5 stars
Verified

I can only give stars for the delivery as my builder has not started work yet so the boxes remain unopened! Delivery was on time. Very polite man who delivered the items.

Company replied

Rated 5 out of 5 stars
Verified

Delivered promtly, quality vanity unit which was packed well. Sink had a flaw (black mark in the glaze) but a replacement was delivered within 3 days and the faulty sink taken away at the same time so... See more

Company replied

Rated 5 out of 5 stars

This is an excellent product at a very competitive price. The item was well packaged and the delivery was swift and secure. Highly recommend - I will use again.

Company replied

Rated 5 out of 5 stars
Verified

Easy to order and they listen to mistakes you make and try to make sure everything is OK. They realise that not everyone who orders know exactly what they are doing.

Company replied

Rated 5 out of 5 stars
Verified

A pleasure to deal with this company. Had to return an item and a replacement and refund was sorted within a week. Excellent service! Will definitely use again. Thankyou.

Company replied

Rated 5 out of 5 stars
Verified

Don’t normally get my stuff on line has I find it’s usually crap stuff, but you were recommended to me and I’m very impressed by the quality and speed it was delivered, big thanks

Company replied

Rated 5 out of 5 stars
Verified

Very very speedy and free delivery. Item not opened yet so can’t comment on the actual product but experience so far excellent.

Company replied

Rated 5 out of 5 stars
Verified

First class service and product . Shower screen delivered within 2 days of ordering. Great quality product . Highly recommend.

Company replied

Rated 5 out of 5 stars
Verified

The product was delivered the next day with free delivery and looks great. Yet to install but looks ok. The only comment is that the black mounting channel came undrilled.

Company replied

Rated 5 out of 5 stars
Verified

Amazing speedy delivery. They arranged collection of a unit I wanted to return and delivered a new one super quickly. Thanks..

Company replied

Rated 5 out of 5 stars

Website easy to navigate amd find the mirror I wanted. Purchase was simple and Royal Bathrooms maintained contact throughout delivery process. They have a fantastic range of products at competitive p... See more

Company replied

Rated 5 out of 5 stars
Verified

Fantastic service. Item was delivered on time and in good condition

Company replied

Rated 5 out of 5 stars
Verified

Great service, arrived in timescale stated. Packaged and delivery were both good. Very good product.

Company replied

Rated 5 out of 5 stars
Verified

Good quick service online and delivery. Pleased with item .Will order from this company again.

Company replied

Rated 5 out of 5 stars
Verified

Great product at good price point. Quick delivery & good customer service

Company replied

Rated 5 out of 5 stars
Verified

Great purchasing experience Finding product on your website and order process nice and easy. Fast and accurate delivery timing.

Company replied

Rated 5 out of 5 stars
Verified

Great product, excellent service. Kept upto date and good value

Company replied

Rated 5 out of 5 stars
Verified

Excellent service, everything ran smoothly from purchase to delivery,

Company replied

Rated 5 out of 5 stars
Verified

great product and quick delivery

Company replied

We perform checks on reviews


Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Home Improvement Store

Written by the company

With 30 years of industry experience and 10 years with Royal Bathrooms, we’ve been transforming bathrooms into stylish and comfortable spaces. From heating and shower enclosures to vanity units, basins, and complete bathroom suites, we offer a wide range of high-quality bathroom products to fit every need. Trusted by over 200,000+ customers, we pride ourselves on providing premier quality, affordability, and stress-free shopping experience across the UK. Explore Royal Bathrooms today and see why so many customers choose us!

What do we stand for?

Written by the company

Free & Secure Delivery
We offer free delivery on all orders, ensuring safe and timely arrival. Most products come within 2-3 working days with our standard delivery option. Your courier will call you in advance if you need to deliver medium, large or extra-large orders.
365 Days of Exchange
Buy with confidence as we have a 365-days exchange policy, giving you enough time to reconsider and get the perfect products for your bathrooms.
No Quibble Return Policy
If you're not fully satisfied with your purchase, our hassle-free return policy ensures you can return your products easily, without demanding any reason.
Buy Now, Pay Later
Take advantage of the opportunity to buy the items in installments, it’s a way of getting to your dream bathroom without putting too much stress on the pocket.
Extensive Product Range
That is why we offer over a thousand products in our catalogue, ranging from vanity units to shower enclosures, bathroom suites, and furniture to everything in between. So, you will find what you are looking for.
Outstanding Customer Service
Our customer service team is always available to help you with any queries, offering expert advice to ensure you have the best shopping experience.
Trade Account
For better ways of restocking your clients with approved quality products at cheaper prices, you should sign up for our Trade Account.

Stress-Free Shopping

Buy with Confidence

Buy with Confidence
Enjoy easy payments, real-time tracking, and dedicated support for a stress-free shopping experience.

Contact info

MEGA SAVINGS

Upto 70% off on Multiple Prducts + Free Delivery on All Orders

4.6

Excellent

TrustScore 4.5 out of 5

984 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

AMAZING!!

I will definitely deal with this company again. They have been amazing! The bathroom furniture, shower and everything we purchased, is lovely. It was delivered well packaged, and any questions I had were answered immediately. If you are needing a new bathroom, you won't go far wrong with this company. Many thanks to all concerned.

October 15, 2025
Unprompted review
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Jayne
Thank you for your feedback, We are glad you are impressed with customer service team helping answering your questions and guiding you immediately.

James from Royal Bathrooms

Rated 5 out of 5 stars
Verified

Superb mirror easy to fit

Superb mirror easy to fit. Very well packaged with fast delivery can't knock the all round service. Ordering from the web site a doddle, will definitely use again.

September 23, 2025
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Roger
Thank you for your feedback, We are glad you are impressed with the service including the items being well packed.

Harry from Royal Bathrooms

Rated 5 out of 5 stars
Verified

Great experience!

Great product delivered quickly with a small delivery window and a friendly delivery person.

October 4, 2025
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Marie
Thank you for your feedback, We are glad you are impressed with your vanity unit and fast delivery.

Adam from Royal Bathrooms

Rated 5 out of 5 stars

Highly recommend. We have had 2 bathroom sets and both…

We have had 2 bathroom sets and both orders were delivered within a couple of days We ordered the wrong size sink unit. After explaining our mistake they delivered the correct size and picked the other one up. Any refunds were paid quickly.
Would highly recommend this company. The communication is always with a quick response

October 10, 2025
Unprompted review
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Penny
Thank you for your feedback, We are glad you are impressed with customer service team assisting you with the exchange of the correct sizes vanity units and quick responses.

James from Royal Bathrooms

Rated 1 out of 5 stars
Verified

Avenza Matt White Unit

I would avoid the Avenza Matt white vanity units at all costs. They are not Matt white at all. They are a cream/yellow colour. Ruined the look of our new bathroom when we returned after fitting was complete. Really disappointed.

September 16, 2025
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Robbie
Thank you for leaving a review, We have never had any complaints regarding the colour, If this was not fitted and checked before installation we would have accepted a return.

Kind Regards
Royal Bathrooms

Rated 5 out of 5 stars
Verified

3 days from ordering to delivered

3 days from ordering to delivered, excellent service

October 3, 2025
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Gary
Thank you for your feedback, We are glad you are impressed with the fast delivery and service.

Harry from Royal Bathrooms

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service. Quick delivery. Quality goods. Even when the haulage company damaged an item it was quickly rectified and delivered within a couple of days.

October 3, 2025
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Alexandra
Thank you for your feedback, We are glad you are impressed with the customer service team who helped and assisted you when the couriers damaged an item.

Adam from Royal Bathrooms

Rated 5 out of 5 stars
Verified

Everything

October 2, 2025
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Laurian
Thank you for your feedback, We are glad you are impressed with everything.

James from Royal Bathrooms

Rated 5 out of 5 stars
Verified

Great product at a great price and…

Great product at a great price and super quick delivery.
Highly recommend this company!

October 5, 2025
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Nicola
Thank you for your feedback, We are glad you are impressed with the fast delivery and price and product.

Harry from Royal Bathrooms

Rated 5 out of 5 stars
Verified

Brilliant communication and fantastic…

Brilliant communication and fantastic value for money 5 star service

October 5, 2025
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello John
Thank you for your feedback, We are glad you found the communication brilliant and value for money.

James from Royal Bathrooms

Rated 5 out of 5 stars
Verified

Fantastic service

Fantastic service. Item was delivered on time and in good condition

October 2, 2025
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Faisel
Thank you for your feedback, We are glad you are impressed with the service and the order arriving on time.

Harry from Royal Bathrooms

Rated 5 out of 5 stars
Verified

Plenty of choice with good pricing and…

Plenty of choice with good pricing and super quick delivery.

October 4, 2025
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Shirley
Thank you for your feedback, We are glad you are impressed with the wide choice we have to offer and price paid and fast delivery.

Adam from Royal Bathrooms

Rated 5 out of 5 stars
Verified

Advice provided at pre ordering stage.

Advice provided at pre ordering stage.
Updates on delivery.
Delivered on time.
Driver very polite and personable.

October 3, 2025
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello David
Thank you for your feedback, We are glad you are impressed from start to finish of your order.

James from Royal Bathrooms

Rated 5 out of 5 stars
Verified
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Liz
Thank you for your feedback, We are glad you are impressed with the fast delivery and items purchased.

Adam from Royal Bathrooms

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service, everything ran smoothly from purchase to delivery,

October 2, 2025
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Del
Thank you for your feedback, We are glad you are impressed with the service from purchase to delivery,

James from Royal Bathrooms

Rated 4 out of 5 stars

Originally started off really well with…

As way of update. A prompt email was sent from Royal bathrooms and communication ongoing to resolve the sizing error.
Originally started off really well with super fast delivery. However after our mistake with the shower cubicle sizing and contacting customer service by phone to exchange we were advised to provide photos via email.

October 3, 2025
Unprompted review
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Rob
We have looked into this review, We could not locate an order with your name, Can you please Email us on Support@royalbathrooms.co.uk please to discuss this as with your order number or full name and address or contact us where we last emailed you? The tracking number you provided NL36849 we could not find this as well.

Kind Regards
Royal Bathrooms

Rated 5 out of 5 stars
Verified

Good customer service

Slight issues with the product, but Royal Bathrooms were helpful in resolving the issue for a replacement. Happy with quick resolution

September 29, 2025
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Chinz
We have looked into this review, The customer service team are waiting for you to update us, We have not heard back from you, Another messages has been sent to you with a screenshot showing the update. Please check your emails, The customer service team will get this resolved for you.

Kind Regards
Royal Bathrooms

Rated 4 out of 5 stars
Verified

Overall a good experience.

Shower tray priced well and delivered very quickly. Minor damage to corner when opened but fortunately could be concealed at rear of enclosure. Having already returned two badly damaged trays to a different supplier I couldn't waste any more time.

September 30, 2025
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Martin
Thank you for your feedback, We will speak to the couriers regarding this, We are sorry.

Harry from Royal Bathrooms

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look