Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers have expressed concerns about various aspects of the service. Some users report mixed experiences with the app's AI capabilities, noting that it sometimes struggles to understand and fix issues, while others appreciate the reasonable pricing and unlimited model usage. However, some consumers have reported unexpected charges and discomfort with the pricing model. Several reviewers have mentioned a decline in performance and functionality after subscribing to the PRO version. People report issues such as code errors, crashes, and failed generations. Many consumers also express frustration with the lack of customer support and unresponsive communication from the team.

Based on these reviews

Rated 2 out of 5 stars

Having project wide context is great for analyzing scenarios, and being able to ask about how different things are setup or could be improved. However when it's writing code, it often forgets... See more

Rated 2 out of 5 stars

It was great to start with, particularly on the free plan and little time thereafter, I subscribed to the PRO version and then noticed a considerable drop in performance. I look forward to the day, wh... See more

Rated 1 out of 5 stars

Unclear billing practices, they scam you into forgoing the 30 day trial, then once you do sign up, there is ZERO support. Emails to support go completely unanswered.

Rated 1 out of 5 stars

I renewed my Cursor Pro subscription after a failed payment, but I was very disappointed to see that my billing period didn’t restart from the day I paid. Instead, it was set from the previous bil... See more

Rated 1 out of 5 stars

I subscribed to Cursor Pro on October 18, 2025, hoping to use it for converting a simple HTML page into a Next.js project. Unfortunately, the experience was extremely disappointing. After using... See more

Rated 1 out of 5 stars

It's truly horrible piece of software. Used to work somehow before, but now, it crashes on even basic stuff (yesterday tried to start new idea-project, and after burning 'tokens' (charge) and receivin... See more

Rated 1 out of 5 stars

I want to warn other developers before they lose money like I did. Cursor AI’s billing system appears to have serious issues with token usage calculation. Here’s what happened: For iden... See more

Rated 1 out of 5 stars

Our company has been using this service for quite some time, but the recent change in management UI for company accounts has been a complete disaster. After the update, several of our developer... See more

Rated 1 out of 5 stars

I subscribed to Cursor AI Pro, made the payment through their dashboard, and even received a receipt. Shockingly, I later got an email saying my payment was not processed. Till today, my accou... See more

Rated 1 out of 5 stars

started off great, but the app continues to remove previous milestones, and struggles on some extremely simple tasks and when I try to fix it they will say "ah I see the problem!" it will make some ch... See more

Rated 1 out of 5 stars

Started using Cursor 6 months ago and was really surprised by it! Worked well and decided to buy the pro subscription, even if there wasn't much difference from the basic one i felt like they were... See more

Rated 1 out of 5 stars

I feel like Cursor is deliberately misleading. During the trial phase it worked almost perfectly, fast, accurate, and genuinely helpful. As soon as I upgraded to a paid plan the quality dropped dr... See more

Rated 1 out of 5 stars

After recent changes their promised product isn't delivered anymore. Classical overselling. Stay away, you wont get your moneys worth. In there forum you will get silenced and email support... See more

Rated 3 out of 5 stars

I've had mixed experiences. On the one hand, the AI isn't very smart and often struggles to understand issues, requiring significant effort to fix bugs it creates. On the other hand, the pricing is qu... See more

Rated 1 out of 5 stars

Cursor used to be amazing... now it's trash. Honestly cursor was the best software I have ever used... then it started struggling... had 'high load' errors... would change things it shouldn't be...... See more

Rated 1 out of 5 stars

Price changes without warning mid-month, doubling the cost of everything, making this an extremely untrustworthy and greedy company. We went from 500 requests, to unlimited agent calls, back to li... See more

Rated 1 out of 5 stars

Ultra-low quality and slow models. The models are practically useless for implementation; they are only good for copying code and minor refactoring. The pricing is way too high for the service provide... See more

Rated 1 out of 5 stars

Next generation scamming, that scrapes your machines for data and can use your platforms to do anything it wants, including scamming cards on your database or in PDFs from your customers. The tool... See more

Rated 1 out of 5 stars

I’ve spent the last hours trying to get Cursor’s AI functionality working with my OpenAI API key — and it’s been needlessly frustrating. Despite having the key, billing set up, and verifi... See more

Rated 1 out of 5 stars

Was good at first but the moment you ask for support because they changed the terms on a subscription of 200$ without letting you know or allowing you to change before they make the change they will j... See more

Rated 1 out of 5 stars

The big issue is that they give you 500 fast requests every month. But because the tool is failing to apply changes to code over and over, every new try counts a one request. Meaning you will be out o... See more

Rated 1 out of 5 stars

Everyones complaints on their website forum is getting shadow banned because they are fraudsters and they downright know it. These are professional conmen who I hope will be facing criminal and civi... See more

Rated 1 out of 5 stars

I subscribed to Cursor's unlimited pro plan. However, just about 2 weeks after making the investment for their annual subscription, they changed the terms (without the ability to opt-out/refund) and c... See more

Rated 1 out of 5 stars

i bought pro subscription, After few days I changed my laptop . Before that cursor was running smoothly. Then cursor is not working .Chat, auto complete etc nothing is working.I still have 18 days sub... See more

Rated 1 out of 5 stars

I am extremely disappointed with my experience using Cursor. I upgraded twice, first to the Pro plan for $20 and then to the Pro Plus plan for $37.63, yet I could not use any of the models... See more

Rated 1 out of 5 stars

Leaving cursor 1 star is over stating it. Will be looking at other ai apps and making a complaint to trading standards.

Rated 1 out of 5 stars

Horrible piece of software. They provide scaled down AI Models which in most Real life cases fail miserably. It's ok for toy projects. but for anything more serious - it's now even useless, IT'S HARMF... See more

Rated 1 out of 5 stars

They told me I get a refund, because cursor doesn't worked at all. This was just a lie. stop wasting money on cursor, there are cheaper alternatives.

Rated 1 out of 5 stars

As a UK university student, I was excited to try Cursor AI for my studies. However, the signup process is completely broken for students outside the US. Their system only accepts .edu emails for s... See more

Rated 1 out of 5 stars

They support is just horrible, I've got a paid version and they simply have no support. Wrote to them 3 times ghosted all times. I wonder if this is their business support what is their normal custome... See more

Rated 1 out of 5 stars

They recently released a student plan, but my country wasn’t included. There’s no way to contact support, they are completely unresponsive. When you cancel a paid plan, they send an email asking if yo... See more

Rated 1 out of 5 stars

I pay for it for 2 months now, when i get a little big project (1500 lines +) it start doing some dumb shit! writing double functions, just create not needed files. I give up and go back to oth... See more

Rated 1 out of 5 stars

I don't know what is going on at Cursor. But everytime I need it after some weeks of not using it, the performance and quality has decreased incredibly. At this moment the outcome of ALL models is rub... See more

Rated 1 out of 5 stars

he new pricing models are a complete lie and nothing but a shameless money grab. At first, they advertised fair and affordable prices, but now they’re just ripping off their users without any warning... See more

Rated 1 out of 5 stars

Absolute dog tier and experience, I get more honest responses when I talk to the indians trying to get my bitcoins. If you want to be scammed in a premium way. This is the product.

Rated 1 out of 5 stars

Cursor Algorithms do not really understand prompts and intentions ... however refined the may be ... you are guaranteed to end up with changes in random files you never intended to touch … so so frust... See more

Rated 1 out of 5 stars

I’ve been a paying subscriber of Cursor AI for a while now, and honestly, it has gone from being somewhat useful to a complete waste of time. As a developer, I expected the tool to save me... See more

Rated 1 out of 5 stars

I tried Cursor for a while and decided to cancel my subscription. After canceling, I started receiving emails about unsuccessful payment attempts, even though I no longer use the service. It’s a... See more

Rated 1 out of 5 stars

It is 100% trash, it just ruins coding experience at max possible scale, I could say many, many bad things about this "software", and only few good ones. AVOID AT ANY COST.

Rated 1 out of 5 stars

Cursor is wasting my time every time I use it. It CAN code, but most of the times when I ask it to do something, it uses me as its guinea pig testing a zillion things. 95% of the times... See more

Rated 1 out of 5 stars

Cursor used to be good, now its lacking. I noticed that the models are getting dumber. It seems like they are trying to cut API costs by either giving less context, or secretly calling a cheaper model... See more

Rated 1 out of 5 stars

This app is completely useless in terms of functionality. It just writes code like a robot — the codes have no connection to each other, there’s no logic in the coding, they never run properly, they'r... See more

Rated 1 out of 5 stars

Thisnis total trash. I registered to the app then i skipped the trial cause its said "try later" , when i wanted to activate the trial its completely disappeared so they wanted me to pay. So i just de... See more

Rated 1 out of 5 stars

$200 Pro plan, exhausted in 5 days. $50+ additional tokens = $200 per week, to use AI Cloud Models that I already own? DeepSeek, $10 a year, used only $5.00 worth in 12 months.... See more

Rated 1 out of 5 stars
Verified

Greedy, stingy, opaque act like adobe. Left these guys and went to the other one. They play games with cutting down context windows, so when you are prompting they are profiting when they make the tok... See more

Rated 1 out of 5 stars

Poor experience. The idea is great. And sometimes, when there are no server issues, etc. it might indeed code properly. But within a day or 2 you will run into big problems. Code being removed while a... See more

We perform checks on reviews


1.8

Poor

TrustScore 2 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star


Rated 2 out of 5 stars

Things are getting worse

The system is becoming increasingly inefficient and limited. It fails to read files, analyse existing code, and provide coherent responses. The internal browser is completely useless; in fact, it only leads to errors. It is impossible to perform a real analysis without having tons of code and files written without the slightest logic or evaluation. Interacting with the agent becomes frustrating, as it is impossible to give it the slightest indication. Instead of supporting development, it slows everything down and introduces inconsistencies and errors.
I also get the impression that the agent aims to do as little as possible, suggesting that you skip certain parts (to run complete tests, you have to ask at least five times) or avoid certain steps.
It is not worth the expense, honestly.

November 4, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

The service has been lacking lately

Cursor used to be good, now its lacking. I noticed that the models are getting dumber. It seems like they are trying to cut API costs by either giving less context, or secretly calling a cheaper model instead of the model you pay them for. And for this reason, I will no longer be using their services.

October 26, 2025
Unprompted review
Rated 1 out of 5 stars

Zero support.

Unclear billing practices, they scam you into forgoing the 30 day trial, then once you do sign up, there is ZERO support. Emails to support go completely unanswered.

October 24, 2025
Unprompted review
Rated 1 out of 5 stars

Paying Customer Locked Out of Product — Support Unresponsive

Our company has been using this service for quite some time, but the recent change in management UI for company accounts has been a complete disaster.

After the update, several of our developers were suddenly downgraded from the paid plan to the free plan, even though our organization is still actively paying for the service. To make matters worse, the admin dashboard no longer provides any way to manage users or make plan changes — it’s as if the control panel was simply removed.

We reached out to support over a week ago, and the experience has been extremely frustrating. Responses are slow, unhelpful, and repetitive, with no real progress or resolution. Essentially, we’re paying for a service we can’t even access properly, and support keeps promising to “escalate” the issue without any visible results.

This isn’t just a poor user experience — it’s unacceptable for a paid business service. Until this is resolved and the management tools are restored, I can’t recommend this company to anyone relying on it for professional use.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

$200 Pro plan

$200 Pro plan, exhausted in 5 days. $50+ additional tokens = $200 per week, to use AI Cloud Models that I already own?

DeepSeek, $10 a year, used only $5.00 worth in 12 months.

Perplexity Sonar models, $20, only used $5.00 in two months of daily usage.

Issues:
Cursor's auto switching models in mid-dev = Broken code, no memory.

Cursors broken chat panel scrolling bug, never fixed. Forces the user to repeatedly scroll to the bottom of the thread. Scrolling options do not work.

Broken Context tags: Perpetually removes Docs, Files, Rules from chat = More broken code amd bugs.

Cursor's auto switching from Agent mode to Chat mode = wasted tokens, increased context usage, flooded chat threads.

No chat save to Markdown feature = poor performance of chat context awareness.

Blocked from adding your own AI Cloud Model API keys: Gemini DeepSeek, Perplexity, Claude, etc = More proxy middleman reseller fees and security risks.

Total disregard of app settings to NOT USE CERTAIN AI MODELS. Disabling Claude, doesn't work. They force Claude on you and auto switch without consent or obeying rules. Because, well, they keep more money from the premium AI model tokens.

The age of middleman reseller proxies exploiting people is gonna die off soon. A wrapper, reselling a wrapper, reselling a wrapper, just to bill people more for AI Models they already own a cloud account with.

Just BYOK, i recommend using Zed IDE, or Theia IDE. App that ACTUALLY WORK. You'll save THOUSANDS OF DOLLARS AND LESS HEADACHES.

September 30, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Lost My Entire Project – Cursor Pro Refund Disappointing

I subscribed to Cursor Pro on October 18, 2025, hoping to use it for converting a simple HTML page into a Next.js project. Unfortunately, the experience was extremely disappointing.

After using Cursor for just one day, my entire project folder disappeared when I closed the app — all files and code were lost. I tried creating a new project afterward, but the functionality didn’t work as expected, and I couldn’t generate or reuse even a single line of code.

When I requested a refund, I was charged $10.51 but was refunded only $9.49, which doesn’t even cover the full amount — not to mention the time and work I lost in the process.

It’s very frustrating to lose all your code because of an IDE, especially one marketed for AI-assisted productivity. I cannot recommend Cursor based on my experience. Their refund process and data reliability both need major improvement.

October 18, 2025
Unprompted review
Rated 1 out of 5 stars

Cursor AI Is Massively Overcharging — Billing System Seems BrokenI want to warn other developers before…

I want to warn other developers before they lose money like I did.
Cursor AI’s billing system appears to have serious issues with token usage calculation.

Here’s what happened:
For identical usage of around 700K–785K tokens, I was charged ~$0.60 multiple times — which is normal — but suddenly $6–$7 for the exact same token amount in other sessions.

I’ve attached screenshots showing multiple examples of this inconsistency. In just one day, Cursor charged me over $210, which is completely impossible based on their published token rates.

When I contacted support, I received no proper explanation. If their pricing logic was accurate, every 785K-token session should cost roughly the same — not 10× more at random.

This isn’t a small billing glitch — it looks like a systematic overcharge problem that can silently drain your balance without reason.

I strongly recommend everyone to double-check your Cursor AI usage logs and invoices carefully. Something is clearly wrong with how token costs are calculated.

Cursor AI team, please fix your billing logic and issue refunds to affected users.

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

Unfair billing – Paid $20 for only 2 days of usage

I renewed my Cursor Pro subscription after a failed payment, but I was very disappointed to see that my billing period didn’t restart from the day I paid. Instead, it was set from the previous billing date (September 11), so I ended up paying $20 just to get 2 days of access until October 11.

This feels really unfair. I expected my new subscription to start from the day I paid, not from a past date. I’ve contacted support to fix this issue, but I believe the billing system should not work like this in the first place.

I hope Cursor resolves this quickly, because I actually like the product — but this kind of billing practice is frustrating.

October 9, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Extremely Disappointed – Paid Twice, No Access, No Refund

I am extremely disappointed with my experience using Cursor.

I upgraded twice, first to the Pro plan for $20 and then to the Pro Plus plan for $37.63, yet I could not use any of the models from day one. While everyone else seemed to be using Cursor without issues, I was completely locked out for my entire subscription period.

After contacting support, Kemp from Cursor admitted that the issue was on their side and caused by a service outage from their model provider. He apologized and assured me that a full refund would be processed immediately.

Weeks later, I have still not received my refund. Instead, another representative, Neil, denied the refund and claimed that I had used over $216 worth of value, which makes absolutely no sense considering I could not access the platform properly in the first place.

I have spent $57.63, received no value, and been given completely contradictory answers by the support team. The lack of consistency, accountability, and transparency has completely destroyed my trust in this service.

Cursor may have potential, but this kind of customer treatment is unacceptable. Until they fix their refund process and communication, I cannot recommend Cursor to anyone.

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

Cursor AI is a Scam – Payment Taken, No Service, No Support

I subscribed to Cursor AI Pro, made the payment through their dashboard, and even received a receipt. Shockingly, I later got an email saying my payment was not processed. Till today, my account still shows only the trial version.

This is beyond frustrating. I have already shared proof of payment, but their team has not provided a single proper response or resolution. Their dashboard, email system, and IDE are completely out of sync — it feels like an unprofessional and careless setup.

Cursor AI clearly does not care about its customers. It looks like their only goal is to grab money once and then abandon the customer. This is the worst kind of service you can expect from a so-called “AI company.”

If you are thinking about paying for Cursor AI, don’t make the same mistake I did. They deliver zero value, zero support, and a horrible customer experience.

Final words: Cursor AI is unreliable, unprofessional, and not worth even a single dollar.

September 28, 2025
Unprompted review
Rated 1 out of 5 stars

More Frustration Than Help

I’ve been a paying subscriber of Cursor AI for a while now, and honestly, it has gone from being somewhat useful to a complete waste of time. As a developer, I expected the tool to save me time, help me debug, and increase my productivity. Instead, it’s been doing the opposite.

The AI outputs are getting worse: inaccurate, repetitive, and often just plain stupid.

Instead of solving problems, it creates more confusion, forcing me to redo work I already finished.

Features that should make coding smoother end up slowing down my workflow.

It feels like I’m paying for a subscription that offers nothing but frustration.

At this point, Cursor AI isn’t helping me write better code, debug faster, or be more productive. It’s wasting my time, my money, and honestly draining my patience. For a tool that’s supposed to empower developers, it’s doing the exact opposite.

Until Cursor actually fixes its AI quality and proves it values its paying users, I can’t recommend it to any serious developer. Right now, it’s just not worth it.

September 25, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Once you understand Cursor it really become a big help in faster deployments

The recent update of Curson has enabled me to switch beteen quite a deal of AI models which has really help in the development of apps in certain way. What has mostly worked for me is by giving curson all the access to make changes and also educating with data or error to fix them and that truly gets thing ghoing! Have to keep on pushing cursor to just get better and I further also ask it to study a repository and let me know what you understand about it and then I can add on to it to get feature added and errors fixed.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible product and support.

Incredible product and support.

Cursor works so well and has helped me going from "just designing" to actually shipping high quality user experiences. Their support is incredibly helpful and instantly helped me with a refund from a mistaken payment on my end.

Edit: People complaining have skill issues.

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

I don't know what is going on at…

I don't know what is going on at Cursor. But everytime I need it after some weeks of not using it, the performance and quality has decreased incredibly. At this moment the outcome of ALL models is rubbish. It has become totally unusable. Complaining won't help you by the way. They never respond to any mail.

September 14, 2025
Unprompted review
Rated 1 out of 5 stars

Cursor is a time wasting, lying AI

Cursor is wasting my time every time I use it. It CAN code, but most of the times when I ask it to do something, it uses me as its guinea pig testing a zillion things.

95% of the times its code leads to compilation errors or not the desired result.

It keeps apologizing and promising the REAL solution that will ABSOLUTELY work...

Of course it does not work. And finally when you say it must stop wasting your time, it says something like it knew from the beginning that what I wanted is technically not possible.

I have experienced cursor lying to me in more than 60% of the projects I used it for. It wasted my time a lot.

My verdict is that Cursor is absolutely not worth the $20 per month, not worth your frustration and not worth your time.

Even IF it was free, I will stop using it.

Cursor may be helpful with creating 5th grade batch files, but nothing more complicated than that. It is a structural lying and failing AI, that wastes your time.

September 13, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

I feel like Cursor is deliberately…

I feel like Cursor is deliberately misleading. During the trial phase it worked almost perfectly, fast, accurate, and genuinely helpful. As soon as I upgraded to a paid plan the quality dropped dramatically. The answers became full of filler and errors, so it takes multiple attempts to get to something usable. By the time it gets it right, your usage is already gone. It feels like a trick: show the product at its best in trial, then downgrade the experience once you’ve paid.

On top of that, pricing feels manipulative. The £60 plan I was considering suddenly disappeared, leaving only a £200+ option. I can’t justify spending that just to see if the service will degrade again. The way limits and quality control are handled makes it feel like users are being pushed up the pricing tiers rather than receiving fair value.

I wouldn’t recommend paying for Cursor in its current state. It’s an unfair way to do business, and I can see why the Trustpilot rating is so low.

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

the new payment system for cursor is… shocking to say the least

the new payment system for cursor is such a ripoff, i upgraded to pro plan todays ago an am already out of credit, i have been using cursor for sometime prior to this new payment system, and absolutely loved it, very efficient, now seems the developers are not catering to users need anymore but rather how much money they can get out of users, forcing loyal users like my self to upgrade to pro plus costing 60usd, what a dissapointment, a promising software with amazing capabilities going down the drain with over priced tokens. thumbs down for me guys, hope developers can read this, and start focusing on user needs instead of money.

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

Cancelled, but still receiving billing emails

I tried Cursor for a while and decided to cancel my subscription. After canceling, I started receiving emails about unsuccessful payment attempts, even though I no longer use the service.

It’s a bit confusing, as I thought the cancellation had gone through completely. I’ve reached out to support to clarify the situation and hope it will be resolved soon.

The product itself was promising, but I personally didn’t continue with it.

August 24, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look