CPX Research Reviews 2,289

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's customer service, highlighting the speed and efficiency of the support team in resolving issues. Consumers appreciate the prompt and helpful responses they receive when they encounter problems with surveys, such as not being credited properly. People also value the fact that the company often provides compensation even when they are screened out of surveys. The service provided is generally considered excellent, with many reviewers noting a high success rate in completing surveys and receiving rewards. Reviewers find the surveys engaging and straightforward. The company is also commended for its ability to quickly address and resolve issues, with users expressing satisfaction with the support they receive. However, opinions on the website and payment methods are mixed, with no strong consensus among reviewers.

Based on these reviews

Rated 4 out of 5 stars
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So far using these website has been good and the have a very great customer service

Rated 4 out of 5 stars
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Overall a great survey site. Lot's of interesting surveys, and any point problems are resolved quickly. A few point reversals happen but I don't think that's down to them. Most probably the companies... See more

Rated 4 out of 5 stars
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Already earned myself some voucher for two different Shops. sometines you are disqualified too much because you don't fit to ac survey, sometimes it Stopps in he middle because your answers leads to q... See more

Rated 4 out of 5 stars

compared to a lot of other survey providers I actually seem to get quite a few successful completions on the higher reward survey. There is still days where I just get booted out of all of them, w... See more

Rated 5 out of 5 stars
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I had an issue with a survey having an error right at the very end. Within 2 minutes of me putting in a ticket i was credited for it, before they even heard back from the the provider! Highly recommen... See more

Rated 5 out of 5 stars
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I enjoy utilizing cpx research. I don’t always get matched with surveys and sometimes I get screened out but they just about always offer a small compensation which is nice on their part. Overall I ha... See more

Rated 5 out of 5 stars
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However, I had a problem with one or two surveys. I shared evidence, and the support girl verified and approved one of the two surveys, so my effort was worth her time and effort. The team is on to... See more

Rated 5 out of 5 stars
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I had a issue when I wasn’t paid for doing a survey in conjunction with atlas earth, I reached out to CPX research and with in 5 min they resolved the issue and was paid for the survey, The speed... See more

Rated 5 out of 5 stars
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Most Survey providers seem to care little about users. They waste our time by letting us start surveys and then suddenly dumping us at some point with no reason or compensation for our time. Often t... See more

Company replied

Rated 5 out of 5 stars
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Skip Prime Surveys, Bitlabs, Timewall, or any other survey provider - these providers are useless and only looks to profit. CPX is the best out of them all. They pay well and easy to work with t... See more

Rated 5 out of 5 stars
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CPx is a best forum as always , they listen to your call & resolve your case if it was genuine. A panel having expertise and professionals with sincere and genuine helping approach. Thanks CPx... See more

Rated 5 out of 5 stars
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Surveys that I completed were quite short and up to the point. I had a technical issue and the help desk solved my problem directly. They are so professional and helpful. I appreciated their behaviou... See more

Rated 5 out of 5 stars
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I am using Cpx Research newly and I am getting my payments fastly right after finishing the surveys. In addition customer service was so fast and solved my problems.

Rated 5 out of 5 stars
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Customer Service responded within 30 minutes and resolved the problem I had with a Survey. They were very cordial and helpful.... excellent customer service...I am impressed in the promptness!!

Rated 5 out of 5 stars
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I've always had good experiences with CPX Research, but today was especially good. I took a Toluna survey through CPX using Zoombucks, but Toluna didn't reward me for the survey, so I contacted suppor... See more

Rated 5 out of 5 stars
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Great company with wonderful service. Any issues are quickly and politely responded to.

Rated 5 out of 5 stars
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I had an issue with a survey that had closed down after leaving the page due to a task the survey had asked me to do, I contacted CPX and literally within 10-15 mins I got an instant response and a po... See more

Rated 5 out of 5 stars
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I completed a survey and did not get rewarded and the statistics showed unknown. I was quickly reimbursed and provided feedback. A++ Jason

Rated 5 out of 5 stars
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My survey experience on this site is more or less 90% success.Also I get prompt positive reply from their customer care personnel, always. I love to do surveys on this site. Compared to other platform... See more

Rated 5 out of 5 stars
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I'm wholeheartedly impressed. First time trying out a survey . Cashed out three times already both gift cards and ach and all got delivered. Thank you nicesurveys.

Rated 5 out of 5 stars

Great communication! I've had a great time doing the surveys through Atlas:Earth and anytime I have a question or issue with one CPX responds very quickly and helps me resolve the issue. Surveys can... See more

Rated 5 out of 5 stars
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I like this site because of the report I made and the way they responded to it with the advice that was given to me, that is the reason why I rate them in full, thank you.

Rated 5 out of 5 stars
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I encountered a problem about 89% through the survey and contacted "Help" ,,, well, within minutes they responded and I am thrilled with the professionalism portrayed, Awesome and recommended.

Rated 5 out of 5 stars
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I missed the deadline for a few surveys, but the support team made up for it by giving me bonuses for my next three surveys. I really appreciate the CPX Research support team!

Rated 5 out of 5 stars
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I am very happy that the support team always respond back within few minutes or hours of reporting something. Unlike others who barely respond, they understand the concerns when things related to miss... See more

Rated 5 out of 5 stars
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Great service I admire Admin and his team of cpx.research.com for their great service, support and care for their users is amazing. I like working in cpx and i recommend this survey platform to th... See more

Rated 5 out of 5 stars
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What started as a terrible survey experience was promptly turned around by CPX staff. Within minutes of submitting a complaint about a survey, I received a reply explaining the reason for my experienc... See more

Rated 5 out of 5 stars
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CPX Research is still the Number 1 survey provider.... The BEST team support ever, fast response if there's any problem regarding the survey... I'll always love you and contribute my very honest answe... See more

Rated 5 out of 5 stars
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Best survey taking experience I have ever been on because they have a very great customer support as on other survey partners once you have completed this survey and some error occurred and you didn'... See more

Rated 5 out of 5 stars
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Customer support is very helpful. Surveys are better than others. And they are working very well with integrated apps (like Wowapp).

Rated 5 out of 5 stars
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Deserves 5 stars My sincere thanks goes to customer care of cpx-research.com. Their service to users is tremendous. Issues are solved instantly. God bless. I recommend this website to all those w... See more

Rated 5 out of 5 stars
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I had a problem when I didn't get paid… I had a problem when I didn't get paid for a survey I took on the CPX site. I contacted CPX Research and they resolved the issue within 1 hour and paid f... See more

Rated 5 out of 5 stars
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I was almost at 100% completion of a survey when an error occurred. I contacted CPX Research support and they responded quickly. They acknowledged the issue and credited my account fairly. Their fast... See more

Rated 5 out of 5 stars
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I had a problem with one of the surveys I shared proof and it said it be 5 days before they got back to me they got to ne right away the support verified and approved and helped me fast thankyou 😊

Rated 5 out of 5 stars
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CPX Research is a reliable and rewarding survey site offering plenty of earning opportunities. The platform provides fair rewards, even for disqualified surveys, and has excellent customer support. Su... See more

Rated 3 out of 5 stars

There is no way to claim your rewards because their is no option on the site to redeem. I have emailed help several times and I keep getting the generic message that I get rewards after taking the sur... See more

Rated 5 out of 5 stars

You are the best ever, quick to respond and solve problems, in addition to polite and respectful treatment

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Company details

  1. Market Researcher

Written by the company

CPX Research (as part of Make Opinion) offers a wide range of global survey projects to panelists. If you ever face any issues with one of the international research partners we cooperate with, please contact our team first! We're looking into every case and try to find the best solution together.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars
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Excellent support from CPX Research

I recently completed a survey through CPX Research but encountered an error when trying to receive my points. I reported the issue, and to my surprise, their support team responded immediately and resolved the problem without delay. I truly appreciate their prompt and professional assistance. It's reassuring to know that CPX values its users and takes action quickly when issues arise. Highly recommended for anyone looking for reliable survey opportunities!

October 16, 2025
Unprompted review
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Rated 1 out of 5 stars

CPX used to be my go-to survey provider…

CPX used to be my go-to survey provider since they typically offer more high-paying surveys than its competitors, but that's a thing in the past.

I finished a survey worth $4 just to get disqualified upon successful completion. So I submitted a ticket and was told that "I took too long" to complete it. If it was more than an hour then sure that's understandable, but saying that 18 minutes is too long is just unreasonable.

But OK, that was just $4, it left a sour taste in my mouth but is certainly not the biggest deal in the world. Until I noticed that I am no longer getting any surveys from their platform after this incident. They told me that their advertisers have "chose to exclude me", which I call BS. First of all, it is very unlikely that all of their clients would elect to ban me all at once. But more importantly, I am doing these surveys through a 3rd party platform, so my profile should be the same for CPX and any other survey providers. Yet, I am still able to complete surveys by the same clients through other survey providers, even though they have apparently excluded me!

If you are going to ban me, at least be honest about it. The only upside is that they tend to pay slightly above average (until you inevitably get unfairly banned, anyways), and their response time is quick. But that's probably because they ban anyone who opens a ticket immediately afterwards

October 16, 2025
Unprompted review
Rated 5 out of 5 stars
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Much easier to answer the questions

The easier to answer the questions. The company asks relevant information about products known. The status of your survey is shown at the top so you know how far. The admin helps immediately should be any issue.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars
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Very nice !

Thank you for the beautiful collaboration. Your surveys are very interesting. I look forward to new surveys. God bless you.

October 13, 2025
Unprompted review
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Rated 5 out of 5 stars
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CPX Research is a reliable and…

CPX Research is a reliable and rewarding survey site offering plenty of earning opportunities. The platform provides fair rewards, even for disqualified surveys, and has excellent customer support. Surveys are frequent, easy to complete, and payment is prompt. It’s a trustworthy choice for anyone seeking genuine online income through surveys.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars
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Survey Issues

I had an issue with a survey that had closed down after leaving the page due to a task the survey had asked me to do, I contacted CPX and literally within 10-15 mins I got an instant response and a positive outcome too, couldn’t have asked for a better and timely response, great work!!

October 8, 2025
Unprompted review
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Rated 5 out of 5 stars
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Awesome

I encountered a problem about 89% through the survey and contacted "Help" ,,, well, within minutes they responded and I am thrilled with the professionalism portrayed, Awesome and recommended.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars
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Mode Surveys Issues

Customer Service responded within 30 minutes and resolved the problem I had with a Survey. They were very cordial and helpful.... excellent customer service...I am impressed in the promptness!!

September 30, 2025
Unprompted review
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Rated 5 out of 5 stars
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Super fast support team

I am very happy that the support team always respond back within few minutes or hours of reporting something. Unlike others who barely respond, they understand the concerns when things related to missing rewards for a completed survey/offers are reported and credit the rewards or provide alternates. Super impressed with their work

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

Banned for simply submitting a ticket

CPX used to be my go-to survey provider since they typically offer more high-paying surveys than its competitors, but that's a thing in the past.

I finished a survey worth $4 just to get disqualified upon successful completion. So I submitted a ticket and was told that "I took too long" to complete it. If it was more than an hour then sure that's understandable, but saying that 18 minutes is too long is just unreasonable.

But OK, that was just $4, it left a sour taste in my mouth but is certainly not the biggest deal in the world. Until I noticed that I am no longer getting any surveys from their platform after this incident. They told me that their advertisers have "chose to exclude me", which I call BS. First of all, it is very unlikely that all of their clients would elect to ban me all at once. But more importantly, I am doing these surveys through a 3rd party platform, so my profile should be the same for CPX and any other survey providers. Yet, I am still able to complete surveys by the same clients through other survey providers, even though they have apparently excluded me!

If you are going to ban me, at least be honest about it. The only upside is that they tend to pay slightly above average (until you inevitably get unfairly banned, anyways), and their response time is quick. But that's probably because they ban anyone who opens a ticket immediately afterwards.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars
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CPX Research is still the Number 1…

CPX Research is still the Number 1 survey provider.... The BEST team support ever, fast response if there's any problem regarding the survey... I'll always love you and contribute my very honest answer filling out the surveys coming my way... Keep it up....

September 23, 2025
Unprompted review
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Rated 5 out of 5 stars
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Great service

Great service

I admire Admin and his team of cpx.research.com for their great service, support and care for their users is amazing. I like working in cpx and i recommend this survey platform to the viewers. Thank you.

September 21, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

if you get lucky and complete a survey they will do a "reversal payment" and steal your money. they basically have the right to not pay people for their time and effort and get paid off your work. I need to start my own scamming company like CPX.

September 21, 2025
Unprompted review

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