I’ve been using Billo for a little over a year and it has really helped with my finances. I started as a regular creator and now I’m a premium creator making at least $80 per job and I even make an ex... See more
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I am a creator and had to reach out for customer support and was very pleased! The associate was kind and thorough and got everything squared away with ease! This platform protects creators and brands... See more
Unprofessional “verified” creators. If you have a 5 dollar product and need a quick UGC video, this is the place for you. Anything remotely valuable/luxury? DO. NOT. USE. We paid nearly $1000 doll... See more
Lailah was the team member who helped me. What I loved most about her is that she told me exactly what was going to happen in order to solve the issue I had, and even more importantly, she kept me inf... See more
Company details
- #7 of 9 best companies in Video Production Service
- #14 of 17 best companies in Advertising Agency
- #35 of 48 best companies in Internet Marketing Service
- #33 of 39 best companies in Online Marketing Agency
- #95 of 112 best companies in Online Marketplace
- #235 of 307 best companies in Software Company
Written by the company
Billo is a Marketplace for Seriously Powerful Videos 🚀 Order custom-made video ads, testimonial videos, how-to videos, 360° videos or unboxing videos. 🎥
Contact info
584 Castro St #2163 , 94114, San Francisco, United States
- +1 650-699-6740
- help@billo.app
- billo.app
Replied to 37% of negative reviews
Typically replies within 1 week
Working with Billo was super easy and…
Working with Billo was super easy and very straightforward. We received some great videos that we are excited to use in our ads!

Reply from Billo
Awesome service
Awesome service - whether it’s a full time or part time career, Billo is amazing!

Reply from Billo
Tons of hidden fees. You'll pay more for same creators available elsewhere
The company may have started out good early but rapidly deteriorated. It became way more expensive with to the point where it became unusable. Then charges added beyond that for almost every little thing you'd want in your order. Want to work with any decent creator? Now they included a $40 charge. They do this after selling you on packages, positioned as a discount, but they really aren't because the gameplan is to sell you packages and then add on on the extra fees.
There is no discussion of strategy and no larger partnership discussions. We've since found other options that are less expensive and feature the same exact creators + more.

Reply from Billo
Billo's team is responsive and there's…
Billo's team is responsive and there's a wide variety of skilled creators to choose from. I recommend this service!

Reply from Billo
This company is complete trash
This company is complete trash. Don't use them EVER.
I ordered a video and the creator damaged our product during the video and we couldnt even use the video.
So we tell Billo and they basically told us it was too late to get a new one and we could "re order" and basically pay them again.
TERRIBLE COMPANY, STAY AWAY AT ALL COSTS, go to Fiverr and hire someone personally, they do a better job anyways.

Reply from Billo
The creators are not good
The creators are not good. It wasn't good value for the money.

Reply from Billo
Disappointing Experience with Billo
While the content provided by Billo consistently met our standards, our overall experience was marred by a significant issue with their credit expiration policy. We were dismayed to discover that credits purchased expire without any clear notification at the time of purchase. None of our representatives were informed about this policy, and when questioned, we were directed to the fine print buried within their terms.
Furthermore, our dissatisfaction grew when a representative recommended a package twice the size of what we actually needed. This larger package was marketed aggressively, only to later find out that a large portion of our credits had already expired.
The lack of transparency regarding credit expiration and the misleading advice from their representatives left us feeling undervalued as customers. Despite the quality of the content, these issues significantly overshadowed our experience with Billo. We hope they reconsider their policies and improve communication to provide a more honest and upfront service to future customers.

Reply from Billo
Don’t do it. Reconsider.
For one, the majority of their jobs are $25 & $30 for a video, but they charge the client at least $99… the creator is making $25, but Billo is getting at least $74. (You can’t knock the hustle though because creators are constantly signing up, Billo is getting a crazy ROI).
Secondly, they are the only platform that allows their hard working creators to be rated. I was brand new, getting a job everyday. I had only been on the app for 20 days and I had 16 jobs already. I was getting 5 star ratings and positive messages, but I got 1 - 4 star rating from a company… I have no idea why. I asked for feedback and they didn’t give it to me. As soon as my overall ratings dipped below 5 stars because of the 4 star rating, I stopped getting jobs all together. That’s wild…
My advice is to use other platforms and work with brands on your own through email. Filming and editing can be tedious. You need to be paid at least $150 for that kind of work. If you do use Billo, don’t get stuck on there for too long. Creators really are making hundreds off of 1 video everyday and striking thousand dollar deals with brands on their own. Put in your own work, network, gain experience, and do this without the help of a third party…. Your content is worth more than $25.

Reply from Billo
was helpful even after confirming the…
was helpful even after confirming the video

Reply from Billo
support is bad and website is buggy
Their support is terrible, it takes so long. I asked for a certain type of video but got something else instead. It was approved without giving me a chance to request any edits, and now they are saying I can't. The user experience is bad, the platform is full of bugs, and I didn't realize that I had to ship out to someone. I somehow approved them without clicking that I approve them. This is weird, buggy and the support is bad.

Reply from Billo
I deposited 500$ for a package on their…
I deposited 500$ for a package on their platform for a video, but in the end decided not to use them.
I asked for a refund, and the support has been surprisingly very helpful, giving me a full refund quite fast.
On this part, I could trust them again with some of my money in the future.

Reply from Billo
Great Platform!
It's a great platform to work with, easy access to premium creators and great content. Some enhancements could be made, but generally very intuitive.

Reply from Billo
Terrible experience with Billo
Terrible experience with Billo. We have hired two content creator and the videos we have received are less than average, one isn't even about our product, the creator just sent an old video (it was in her portfolio) and it's somehow been pre-approved by Billo. I'm waiting for a response, but it has been such a waste of time. I would recommend you stay away from it, I certainly wish I didn't pre pay for the credits.

Reply from Billo
Great and affordable UGC content creation platform
I recently used Billo for my content creation needs and was thoroughly impressed. The process was quick and clear, making it easy to navigate from start to finish. I found a fantastic content creator who went above and beyond my expectations. Highly recommend Billo for anyone in need of quality user-generated content.

Reply from Billo
Support
I had less than a day feedback response after uploading video and after the second try for audition it took literally hours to receive a welcome response. Which makes support awesome.

Reply from Billo
Top UGC Brand Collaboration Platform
Of all the platforms I use for brand deals, this is my favorite!

Reply from Billo
Great product excellent communication…
Great product excellent communication Keep up the good work

Reply from Billo
I am excited but I’ve also applied to…
I am excited but I’ve also applied to over a hundred gigs, and haven’t recieved my first yet after a week and a half! I’ve heard great things about Billo, I just worry it may not be the best for beginners as advertised.

Reply from Billo
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