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Rated 5 out of 5 stars

I’ve been using Billo for a little over a year and it has really helped with my finances. I started as a regular creator and now I’m a premium creator making at least $80 per job and I even make an ex... See more

Rated 5 out of 5 stars

I am a creator and had to reach out for customer support and was very pleased! The associate was kind and thorough and got everything squared away with ease! This platform protects creators and brands... See more

Rated 1 out of 5 stars

Unprofessional “verified” creators. If you have a 5 dollar product and need a quick UGC video, this is the place for you. Anything remotely valuable/luxury? DO. NOT. USE. We paid nearly $1000 doll... See more

Rated 5 out of 5 stars

Lailah was the team member who helped me. What I loved most about her is that she told me exactly what was going to happen in order to solve the issue I had, and even more importantly, she kept me inf... See more

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Company details

  1. #7 of 9 best companies in Video Production Service
  2. #14 of 17 best companies in Advertising Agency
  3. #35 of 48 best companies in Internet Marketing Service
  4. #33 of 39 best companies in Online Marketing Agency
  5. #95 of 112 best companies in Online Marketplace
  6. #235 of 307 best companies in Software Company

Written by the company

Billo is a Marketplace for Seriously Powerful Videos 🚀 Order custom-made video ads, testimonial videos, how-to videos, 360° videos or unboxing videos. 🎥


Contact info

3.9

Great

TrustScore 4 out of 5

490 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 37% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Working with Billo was super easy and…

Working with Billo was super easy and very straightforward. We received some great videos that we are excited to use in our ads!

August 22, 2024
Unprompted review
Billo logo

Reply from Billo

Thank you for taking the time to give your feedback. We really appreciate it!

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Rated 5 out of 5 stars

Awesome service

Awesome service - whether it’s a full time or part time career, Billo is amazing!

August 13, 2024
Unprompted review
Billo logo

Reply from Billo

Thank you for your feedback, that means a lot to us.

Happy to work with you!

Best✨

Rated 1 out of 5 stars

Tons of hidden fees. You'll pay more for same creators available elsewhere

The company may have started out good early but rapidly deteriorated. It became way more expensive with to the point where it became unusable. Then charges added beyond that for almost every little thing you'd want in your order. Want to work with any decent creator? Now they included a $40 charge. They do this after selling you on packages, positioned as a discount, but they really aren't because the gameplan is to sell you packages and then add on on the extra fees.

There is no discussion of strategy and no larger partnership discussions. We've since found other options that are less expensive and feature the same exact creators + more.

December 27, 2023
Unprompted review
Billo logo

Reply from Billo

Thank you for your feedback. I understand your concerns regarding the costs. The additional fee applies only if you opt to work with our premium creators. Our video pricing is determined on a per-project basis and varies according to the details provided in your video brief. We strive for transparency in our pricing and available options. If you’ve found a more cost-effective solution that suits your needs, we’re glad to hear you’ve discovered a good fit. If you have any other questions or need further assistance, please feel free to reach out.

Rated 5 out of 5 stars

Billo's team is responsive and there's…

Billo's team is responsive and there's a wide variety of skilled creators to choose from. I recommend this service!

August 1, 2024
Unprompted review
Billo logo

Reply from Billo

It was a pleasure serving you. We really appreciate you taking the time to share your feedback!

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Rated 1 out of 5 stars

This company is complete trash

This company is complete trash. Don't use them EVER.

I ordered a video and the creator damaged our product during the video and we couldnt even use the video.

So we tell Billo and they basically told us it was too late to get a new one and we could "re order" and basically pay them again.

TERRIBLE COMPANY, STAY AWAY AT ALL COSTS, go to Fiverr and hire someone personally, they do a better job anyways.

July 30, 2024
Unprompted review
Billo logo

Reply from Billo

We are terribly sorry to read your feedback and we sincerely apologize for this inconvenience.

It has been two weeks since your video was approved, and unfortunately, due to the time that has passed, your creator is no longer available to edit. If we had been notified earlier, we could have arranged for the creator to make the necessary changes. We appreciate your understanding, as we value the time of our creators just as much as we value our clients' time.

Thank you

Rated 1 out of 5 stars
Verified

The creators are not good

The creators are not good. It wasn't good value for the money.

July 12, 2024
Billo logo

Reply from Billo

We’re truly sorry to hear about your disappointing experience with Billo. We value your feedback and deeply regret any frustration caused.

Rated 1 out of 5 stars

Disappointing Experience with Billo

While the content provided by Billo consistently met our standards, our overall experience was marred by a significant issue with their credit expiration policy. We were dismayed to discover that credits purchased expire without any clear notification at the time of purchase. None of our representatives were informed about this policy, and when questioned, we were directed to the fine print buried within their terms.

Furthermore, our dissatisfaction grew when a representative recommended a package twice the size of what we actually needed. This larger package was marketed aggressively, only to later find out that a large portion of our credits had already expired.

The lack of transparency regarding credit expiration and the misleading advice from their representatives left us feeling undervalued as customers. Despite the quality of the content, these issues significantly overshadowed our experience with Billo. We hope they reconsider their policies and improve communication to provide a more honest and upfront service to future customers.

June 10, 2024
Unprompted review
Billo logo

Reply from Billo

We sincerely regret reading your feedback. According to our Refund Policy, packs have an expiration date. We sent a reminder to one of your team members before the pack expired, so you could use your remaining credits.

We apologize for any inconvenience you’ve experienced. We are dedicated to making improvements based on your input. If you need further assistance, please feel free to reach out at any time.

Rated 1 out of 5 stars

Don’t do it. Reconsider.

For one, the majority of their jobs are $25 & $30 for a video, but they charge the client at least $99… the creator is making $25, but Billo is getting at least $74. (You can’t knock the hustle though because creators are constantly signing up, Billo is getting a crazy ROI).

Secondly, they are the only platform that allows their hard working creators to be rated. I was brand new, getting a job everyday. I had only been on the app for 20 days and I had 16 jobs already. I was getting 5 star ratings and positive messages, but I got 1 - 4 star rating from a company… I have no idea why. I asked for feedback and they didn’t give it to me. As soon as my overall ratings dipped below 5 stars because of the 4 star rating, I stopped getting jobs all together. That’s wild…

My advice is to use other platforms and work with brands on your own through email. Filming and editing can be tedious. You need to be paid at least $150 for that kind of work. If you do use Billo, don’t get stuck on there for too long. Creators really are making hundreds off of 1 video everyday and striking thousand dollar deals with brands on their own. Put in your own work, network, gain experience, and do this without the help of a third party…. Your content is worth more than $25.

July 10, 2024
Unprompted review
Billo logo

Reply from Billo

We are terribly sorry to read your feedback. While it is true that the least a creator can earn per video is $30, your payout will eventually increase once you become a premium creator :)
As for the ratings, brands have the right to rate a creator’s video as they see fit. It is not just about the quality of a creator’s video, it also includes the brand’s overall experience working with them. If you have questions, feel free to reach out at help@billo.app

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Rated 2 out of 5 stars

support is bad and website is buggy

Their support is terrible, it takes so long. I asked for a certain type of video but got something else instead. It was approved without giving me a chance to request any edits, and now they are saying I can't. The user experience is bad, the platform is full of bugs, and I didn't realize that I had to ship out to someone. I somehow approved them without clicking that I approve them. This is weird, buggy and the support is bad.

June 17, 2024
Unprompted review
Billo logo

Reply from Billo

We’re very sorry for your experience and are always looking to improve and provide the best customer service. I couldn’t locate your account, but if you need assistance, you can contact our Customer Support team at help@billo.app or through the chat function on the platform.

Rated 5 out of 5 stars

I deposited 500$ for a package on their…

I deposited 500$ for a package on their platform for a video, but in the end decided not to use them.
I asked for a refund, and the support has been surprisingly very helpful, giving me a full refund quite fast.
On this part, I could trust them again with some of my money in the future.

June 17, 2024
Unprompted review
Billo logo

Reply from Billo

Thank you for taking the time to give your feedback. We really appreciate it!

Rated 4 out of 5 stars
Verified

Great Platform!

It's a great platform to work with, easy access to premium creators and great content. Some enhancements could be made, but generally very intuitive.

May 17, 2024
Billo logo

Reply from Billo

Thank you for your feedback and kind words.

We are working hard every day to meet expectations like yours and we want every experience to be “five stars”! Hoping to work with you again in the future✨

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Rated 1 out of 5 stars

Terrible experience with Billo

Terrible experience with Billo. We have hired two content creator and the videos we have received are less than average, one isn't even about our product, the creator just sent an old video (it was in her portfolio) and it's somehow been pre-approved by Billo. I'm waiting for a response, but it has been such a waste of time. I would recommend you stay away from it, I certainly wish I didn't pre pay for the credits.

May 21, 2024
Unprompted review
Billo logo

Reply from Billo

We deeply regret to hear about your experience with Billo and sincerely apologize for any inconvenience caused. We strive to ensure the highest quality of content and are disheartened to hear that this was not your experience. If you have questions or concerns, you can contact us at help@billo.app

Rated 5 out of 5 stars

Great and affordable UGC content creation platform

I recently used Billo for my content creation needs and was thoroughly impressed. The process was quick and clear, making it easy to navigate from start to finish. I found a fantastic content creator who went above and beyond my expectations. Highly recommend Billo for anyone in need of quality user-generated content.

May 20, 2024
Unprompted review
Billo logo

Reply from Billo

Thank you so much for your feedback.

We are happy you are enjoying working with us!

Best wishes :)

Rated 5 out of 5 stars

Support

I had less than a day feedback response after uploading video and after the second try for audition it took literally hours to receive a welcome response. Which makes support awesome.

May 7, 2024
Unprompted review
Billo logo

Reply from Billo

Thank you for your feedback, that means a lot to us.

Happy to work with you!

Best✨

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Rated 3 out of 5 stars

I am excited but I’ve also applied to…

I am excited but I’ve also applied to over a hundred gigs, and haven’t recieved my first yet after a week and a half! I’ve heard great things about Billo, I just worry it may not be the best for beginners as advertised.

April 19, 2024
Unprompted review
Billo logo

Reply from Billo

Thank you for sharing your feedback with us!

We're sorry to hear that you're having difficulties getting approved to work on a task.

Please contact us at help@billo.app or via the app, and we’ll provide you with the assistance you need!

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