Disappointing Experience with Billo
While the content provided by Billo consistently met our standards, our overall experience was marred by a significant issue with their credit expiration policy. We were dismayed to discover that credits purchased expire without any clear notification at the time of purchase. None of our representatives were informed about this policy, and when questioned, we were directed to the fine print buried within their terms.
Furthermore, our dissatisfaction grew when a representative recommended a package twice the size of what we actually needed. This larger package was marketed aggressively, only to later find out that a large portion of our credits had already expired.
The lack of transparency regarding credit expiration and the misleading advice from their representatives left us feeling undervalued as customers. Despite the quality of the content, these issues significantly overshadowed our experience with Billo. We hope they reconsider their policies and improve communication to provide a more honest and upfront service to future customers.
Reply from Billo
We sincerely regret reading your feedback. According to our Refund Policy, packs have an expiration date. We sent a reminder to one of your team members before the pack expired, so you could use your remaining credits.
We apologize for any inconvenience you’ve experienced. We are dedicated to making improvements based on your input. If you need further assistance, please feel free to reach out at any time.
