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Review summary
Based on reviews, created with AI
Based on these reviews
I used a slightly faulty beryl bike, sent them a message, and their customer service was absolutely top notch. They refunded my ride and then some. Had experiences with their customer service before a... See more
I’ve had mixed experiences with Beryl, but overall it's a decent service. The bikes can occasionally have faults, and there are some issues with parking fees if you don’t use designated stations. Howe... See more
Solid bike rental in brighton. However, in many places there are 0 bikes when i need to get home from school, and they should have more pedal and less e-bikes as pedal bikes tend to be much more usefu... See more
Any time that I have had an issue, which is very rare, I have had a timely and appropriate response, whether it be a mechanical issue or billing query. I am confident in saying that any negative f... See more
Had an issue uploading my drivers license. It was resolved within 5 minutes of starting the conversation. Sherry gave me some tips and sorted out my problems quickly and easily. 100% Satisfied.
So great to have these bikes in Brighton where a car is an expensive hassle. On the rare occasion there’s been an issue eg not registering locking the customer support team deal with it straight away,... See more
Most scotter availability is awful in Poole (Oakdale and Fleets) and the £1 unlock fees is absolutely unacceptable if you have an active minute package - it’s just greed The e-bikes are often... See more
Company replied
Thanks to Evan in the chat I can finally enjoy a glorious ride through the autumnal morning on a noble steed. This making me feel fantastic and quite possible the happiest man in the world this Saturd... See more
I've been using Beryl for years when I've been in Norwich for work. Normally never had an issue but I rented an e-scooter with a faulty power button. I returned the scooter to the bay but was still ch... See more
Service is fantastic - moved to Manchester and couldn’t fetch my trusty e-bike with me, the 5p a minute charge is cheaper than public transport and I can keep active. The customer support are knowledg... See more
I was writing to request for a couple more bikes in my area as people have decided to copy me and start using the bikes in the morning. Despite not being sure if i was requesting in the right place or... See more
Used this system once in Brighton, bike was in terrible condition - wonky pedals and motor which didn't kick in - giving me knee pain trying to cycle. Gave feedback on the app and did at least get a f... See more
Company replied
I used a bike last night for the first time to get home from town, I noticed a couple of bays had appeared near my house, so thought I'd give it a go, not realising the bays and my area aren't in oper... See more
I find the whole beryl experience great. Use the bikes frequently, and whilst my old phone does experience difficulties at times with The app , staff are really quick and helpful to sort out any pro... See more
I've been using Beryl e-scooters and bikes for a while now and can report that they are both a fantastic service with well maintained rides and customer service that is beyond excellent. Any problem... See more
It’s such a pleasure to be in contact with the teams who manage the Beryl Bikes in Leeds. So so so helpful, ask lots of great questions and get problems resolved so fast. They do a phenomenal job. I’v... See more
These can be really convenient but latest customer service experience in one day was as follows: - After I'd walked ten minutes to get to a bike station I'm informed I can't rent because my I... See more
Company replied
James helped quickly with my query and my experience was so positive. I think beryl know they have some issues with locking bikes and always are quick to put the users first instead of sending you off... See more
Poor. Bikes available in bay, but unavailable to ride when scanning in the app. Unable to lower seat on one of the selected bikes so it was the appropriate and safe height to ride. Between my friend a... See more
Company replied
It's criminal that they're allowed to charge 10 pounds fee because you 'didn't lock the bike' even when you did. There is a fault with their app and has been for nearly a year where it doesn't 'lock'... See more
Company replied
Was great when it started but is now a regular poor experience. Bought loads of minutes to use on normal bikes, but in BCP these are all nearly replaced with ebikes that cost an extra £1.50 to unlock... See more
Company replied
I love the bikes and using them. Get a nice minutes bundle if you can. The live chat service is brilliant too, fast and clear responses. All my questions are answered first time. Spoke with Eva... See more
The teams always fast and helpful! I've had many issues with bikes (I use them very regularly so this is still a very small percentage of the total usage) and every time my requests for help are ans... See more
Used the Beryl bikes in Brighton this week. Amazing! All services working well and so many choices of safe off road cycle routes. If you are cycling along the road there are dedicated cycle lanes. So... See more
Usually I want the bike late night and the stations around the university of Manchester may show a bike or two, but mostly they cannot be unlocked. It would have been nice to have them removed from th... See more
Company replied
Bike was really easy to hire once you downloaded the app, the only thing that was really fiddly was locking the bike back. The back lock was fine to do but the front lock underneath the front basket... See more
I had an issue with an E-scooter which seemed to be faulty. I sent over a customer support request which was taken by the lovely Max. They were incredibly helpful and issued a refund for that trip. Be... See more
I’ve had a great experience with Beryl. The app is really easy to use and the bikes are good quality. On the one occasion I’ve had a problem with a bike, problem with the lock, the chat feature was br... See more
Sherry went above and beyond what I was expecting when I contacted the customer service chat. Thank you for your support.
I have had nothing but good experiences with beryl bikes…expect when I had a £10 fine for not locking the bike due to a dodgy lock!!! I messaged customer service and spoke to Elsa who sorted the the... See more
amazingly fast customer service makes up for any issues i have with the bikes (ever so often there are issues with the locks so i just always take a pic of the bike and as i walk a way open customer s... See more
I have always enjoyed the scooters. But today there was a problem with the app which incurred a cost. Customer service were very helpful and quickly received rectified so I am happy
I had troubles with the app not working and not updating to say the bike was locked. I went to customer service for help and Evan was really nice! He reassured me I wasn’t being charged extra for the... See more
Had an issue with a scooter breaking down, used in chat app to report it, within a couple of minutes they had refunded my minutes and the fee for the journey, was back in my account in seconds. 1st... See more
Always a pleasure to speak to all the staff verry quick to respond as soon as there on shift and are always happy to sort out any issues really enjoy beryl keep it up !!!
handy bike experience but some issues with ending ride. support was super helpful so shoutout scott
Very quick succinct and clear communication from Evan. All issues dealt with simply. Very satisfied.
Max provided me with a stellar customer experience throughout and was able to solve my problem quickly and efficiently. Thank you for helping me Max - YR
Evan from the support team handled my account issue and credit issues within 5 minutes! Super quick and super friendly.
Every time I have used a bike they charge be £10-£20 so I called today and instantly spoke to a lovely lady who quickly refunded the money she was unbelievable helpful and kind :) now that’s customer... See more
Sherry was very helpful. She sorted out my problem and my request.
Beryl quite honestly have the best customer service I have ever experienced And happily reccomend them to people regularly.
It was easy and nice the customer service was very helpful
I’ve found the e-scooters, e-bikes and regular bikes easy to use, reliable, and a great way to get around. My only wish is that there were more available closer to my house. There’s a gap in the Golde... See more
My E-bike stopped working half way up a hill and wouldn’t go down to first gear so I wasn’t able to ride it any further. After initially being charged for not parking in a bag, I was issued a refund t... See more
Had a small issue with my first Beryl ride, but the support team was super helpful and quick to respond. James resolved everything smoothly and even added a little bonus to my account. Great customer... See more
I've left feedback on TrustPilot before but this had to be mentioned and it revolves around the customer service provided on the app, if you are in a situation most people know they can navigate to... See more
Not impressed so far. Had 2 rides, both troublesome. The first, I couldn't lock the bike after a ride, the app simply wouldn't let me. Had to contact support, who were closed, they eventually sor... See more
Company replied
Company details
Written by the company
Beryl is on a mission to get people moving around cities in a more sustainable way. Find out more about our bike, e-bike and scooter share schemes across the UK. Or buy one of our lights for your own personal bike. All our products have been designed and built with people and safety at its heart.
Contact info
The Green House, 244-254 Cambridge Heath Rd., E2 9DA, London, United Kingdom
- +44 0203 0035044
- support@beryl.cc
- beryl.cc
3.9
Great
694 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
Thorough
Elsa took the time to explain the terms and conditions and was patient with my issues
August 2, 2025
Unprompted review
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James helped quickly with my query and…
James helped quickly with my query and my experience was so positive. I think beryl know they have some issues with locking bikes and always are quick to put the users first instead of sending you off and stating terms and conditions. 👌🏽
July 31, 2025
Unprompted review
Evan the 🐐 (Greatest of all time)…
Ever since I’ve used beryl bikes Evan has been there since the trenches, he’s saved me so much money and been so fast to help . 10/10 service
August 1, 2025
Unprompted review
Money emptying out of my bank like water from a tap
What went right when I came to the end of my ride. It wouldn't lock and then it kept charging me and charging me. Could not contact anyone because it was 1030 at night. The main problem is the app is linked to your bank and so when your minutes run out the money keeps coming out. I use a lot of bikes and occasionally this has happened but was daytime so someone could be contacted and ride could be ended not this time though.
July 30, 2025
Unprompted review
Reply from Beryl
Good Afternoon Jonathan,
We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business. Please accept our sincere apologies for the inconvenience this has caused you.
We take maintenance and safety seriously, and I assure you that we will inspect the bikes thoroughly to address any faults. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to ensuring that our bikes are in top condition for all users.
Please rest assured that we are committed to improving and providing a better experience for our customers.
Kind regards
Scott Campbell
Customer Service & Operations Manager
Beryl
6 minutes morning ride 95p
6 minutes morning ride 95p. That's a morning robbery 😂
I would rather pick it for free
July 26, 2025
Unprompted review
Reply from Beryl
Good Afternoon,
Thank you for your feedback. Any feedback good or bad is always appreciated and helps us to develop & improve as a business.
Our aim is to provide an affordable and convenient alternative to other forms of transport, and we regret that this was not reflected in your experience. We are continuously reviewing our pricing structure to ensure it offers the best value for our users and your feedback is invaluable in this process.
We do offer a range of packages designed to suit multiple riders' needs. Whether you're a daily commuter, a weekend adventurer, or somewhere in between, we've got you covered with options that provide flexibility, affordability, and convenience.
Please rest assured that we are committed to improving and providing a better experience for our customers.
Kind regards
Scott Campbell
Customer Service & Operations Manager
Beryl
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Crypto Trading at a site claiming to be yours
Someone in the crypto trading market (beryl-bike(DOT)com) claims to be affiliated with you. Is it real because they ask for investments and offer attractive daily income. Please check the website and share your kind reviews because I doubt they're putting your reputation at risk by using your name to cheat on people.
July 19, 2025
Unprompted review
Reply from Beryl
Thank you for reaching out to us.
It appears that you may have encountered a fraudulent website impersonating Beryl. The site beryl-bike.com is not affiliated with Beryl and is using our brand and app visuals to mislead users.
What You Can Do:
Avoid interacting with the website and do not provide any personal information (email, payment details, etc.) to it. If you have shared any sensitive information, we strongly recommend changing your account passwords immediately, especially for any accounts where you might have used similar credentials. If you’ve made any payments, please contact your bank or payment provider for assistance.
How to Verify Official Beryl Channels:
Our official website is beryl.cc
Our official Instagram is @weareberyl
If you have any further questions or concerns, please feel free to reply here or reach out to us through our official channels. We take this matter seriously and are actively working to ensure that this scam is taken down as quickly as possible. Your security and trust are important to us.
Thanks for your understanding and stay safe.
Appalling
I like many others have been locked out of my account this has had a terrible impact of my wellbeing and shows the awful incompetence of the company. The automated response is pathetic and won't cut the mustard. Let it be known the longer this company holds a strop over legitimate discount code usage the worse business will become for them because I for one will not be held for ransom because of an error that has nothing to do with me, as i trust many others will not either. Be warned Beryl.
July 17, 2025
Unprompted review
Reply from Beryl
Good Morning Juan,
Thank you for your feedback.
Your account was restricted because a voucher code worth £120 of free minutes was applied. This code was part of a limited promotion and not intended for general use. We are aware that it was shared online, and we understand that some users may not have realised it was not eligible for wider distribution.
It is important for us to maintain the integrity of our promotional campaigns, so the ineligible minutes have been removed from your account. Your access has now been reinstated, and you are able to use the service as normal.
Kind regards,
Scott Campbell
Customer Service and Operations Manager
Beryl
Max - 10/10 customer satisfaction
Max provided me with a stellar customer experience throughout and was able to solve my problem quickly and efficiently. Thank you for helping me Max
- YR
July 16, 2025
Unprompted review
Always a pleasure to speak to all the…
Always a pleasure to speak to all the staff verry quick to respond as soon as there on shift and are always happy to sort out any issues really enjoy beryl keep it up !!!
July 16, 2025
Unprompted review
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Beryl have locked me out of my account…
Beryl have locked me out of my account for using a disocunt code. My friend had been liaising with Scott who is not taking on responsibility themselves as a company for not making the discount code one use and have instead locked me out of my account. I am absolutely fuming and strongly suggest that no one else uses this company as they cannot take responsibility for their own mistakes and instead blame the costumer!!
July 15, 2025
Unprompted review
Reply from Beryl
Good Morning Francesca,
Thank you for your feedback. We appreciate it as it helps us improve and we apologise for the inconvenience caused.
Your account was restricted due to the use of a voucher code that provided £120 worth of free minutes. This code was issued as part of a limited promotion and was not intended for general use. We’re aware that it was widely shared online, and we understand that many users may not have known it was ineligible for broader distribution. As outlined in our Terms and Conditions, promotions and voucher codes may be limited in their redemption and are subject to their own eligibility criteria. The use of this code by users who were not directly provided with it constitutes a breach of those conditions.
While it’s important for us to maintain the integrity of our promotional campaigns, we also want to approach this fairly. I’ll be working with our dedicated tech team to explore whether it is possible to remove the voucher from your account and reinstate your access to our services.
Please be assured that your case is being reviewed carefully. We will follow up with an update as soon as we have more information.
Thank you again for your understanding, and for giving us the opportunity to look into this further.
Best regards,
Scott Campbell
Customer Service & Operations Manager
Beryl
Account Blocked Unfairly Over Discount Code Use
My account was recently blocked after I used a discount code that had been passed on to me. I had no idea that using the code was against their policy—it was not clearly stated anywhere, and I genuinely believed I was using it appropriately.
Instead of giving me a warning or an explanation, they went straight to suspending my account without any chance to clarify the situation.
I’ve contacted their support in the hope of resolving this, but their response is vague and they have not given me any reassurance that my account will be reinstated which has left me frustrated. It seems absurd to punish customers for a mistake that is clearly not my fault.
July 15, 2025
Unprompted review
Reply from Beryl
Good Morning Georgia,
Thank you for your feedback. We appreciate it as it helps us improve and we apologise for the inconvenience caused.
Your account was restricted due to the use of a voucher code that provided £120 worth of free minutes. This code was issued as part of a limited promotion and was not intended for general use. We’re aware that it was widely shared online, and we understand that many users may not have known it was ineligible for broader distribution. As outlined in our Terms and Conditions, promotions and voucher codes may be limited in their redemption and are subject to their own eligibility criteria. The use of this code by users who were not directly provided with it constitutes a breach of those conditions.
While it’s important for us to maintain the integrity of our promotional campaigns, we also want to approach this fairly. I’ll be working with our dedicated tech team to explore whether it is possible to remove the voucher from your account and reinstate your access to our services.
Please be assured that your case is being reviewed carefully. We will follow up with an update as soon as we have more information.
Thank you again for your understanding, and for giving us the opportunity to look into this further.
Best regards,
Scott Campbell
Customer Service & Operations Manager
Beryl
Nuked my account and device for using a legitimate promo code, then accused of fraud.
After using a promo code given to me by a friend that gave me an amount of free minutes, without warning, Beryl Bikes blocked my account from using their service, accusing me of fraud. After contacting their customer service team, they doubled down on the notion that my activity was fraudulent and that by using this code it was a breach of their terms of service, and on closer inspection, it became apparent that they had not only blocked my account, but also my device from being able to use their service.
Whilst I understand that the code may not have been intended for me, this was a legitimate code, so blocking my access as well as making accusations of fraud is absolutely ludicrous and offensive. This was Beryl Bikes error, but they have placed the blame on the end user. I would have understood, to an extent, if they realised their error and removed the code and minutes, but the removal of service to this extent is absolutely insane, especially for a service run in partnership with the local council.
July 12, 2025
Unprompted review
Reply from Beryl
Good Morning John,
Thank you for your feedback. We appreciate it as it helps us improve and we apologise for the inconvenience caused.
Your account was restricted due to the use of a voucher code that provided £120 worth of free minutes. This code was issued as part of a limited promotion and was not intended for general use. We’re aware that it was widely shared online, and we understand that many users may not have known it was ineligible for broader distribution. As outlined in our Terms and Conditions, promotions and voucher codes may be limited in their redemption and are subject to their own eligibility criteria. The use of this code by users who were not directly provided with it constitutes a breach of those conditions.
While it’s important for us to maintain the integrity of our promotional campaigns, we also want to approach this fairly. I’ll be working with our dedicated tech team to explore whether it is possible to remove the voucher from your account and reinstate your access to our services.
Please be assured that your case is being reviewed carefully. We will follow up with an update as soon as we have more information.
Thank you again for your understanding, and for giving us the opportunity to look into this further.
Best regards,
Scott Campbell
Customer Service & Operations Manager
Beryl
A Disappointing Experience That Left Me Locked Out and Baffled
I'm genuinely astonished at the level of incompetence and poor business practice demonstrated here.
I had planned to complete part of a journey using a beryl bike - instead I was locked out of my account without any explanation and forced to walk for miles through treacherous terrain. After finally managing to get hold of customer support I was told bizarrely that I was being accused of fraud.
My alleged crime? Using a publicly available discount code. Yes, you read that correctly. I was penalised for doing precisely what every customer is encouraged to do - applying a discount that was not marked as restricted in any clear way.
To have my integrity questioned over this is frankly insulting. Rather than taking the opportunity to resolve the matter professionally, the company doubled down on their accusation. I can assure you that my legal and PR team are now fully briefed, because this is not how you respond when the fault lies squarely with your own systems.
In summary: if you enjoy being randomly locked out, accused of dishonesty, and generally treated like a criminal mastermind for using a promo code, this is the company for you. Otherwise, I strongly suggest taking your business elsewhere.
July 15, 2025
Unprompted review
Reply from Beryl
Good Morning Barnaby,
Thank you for your feedback. We appreciate it as it helps us improve and we apologise for the inconvenience caused.
Your account was restricted due to the use of a voucher code that provided £120 worth of free minutes. This code was issued as part of a limited promotion and was not intended for general use. We’re aware that it was widely shared online, and we understand that many users may not have known it was ineligible for broader distribution. As outlined in our Terms and Conditions, promotions and voucher codes may be limited in their redemption and are subject to their own eligibility criteria. The use of this code by users who were not directly provided with it constitutes a breach of those conditions.
While it’s important for us to maintain the integrity of our promotional campaigns, we also want to approach this fairly. I’ll be working with our dedicated tech team to explore whether it is possible to remove the voucher from your account and reinstate your access to our services.
Please be assured that your case is being reviewed carefully. We will follow up with an update as soon as we have more information.
Thank you again for your understanding, and for giving us the opportunity to look into this further.
Best regards,
Scott Campbell
Customer Service & Operations Manager
Beryl
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They have banned lots of customers for their mistake
They have banned lots of local customer accounts en masse, without communication or reasons why. When emailed they claimed "fraud". There is no fraud in using a voucher code that the business themselves created and shared for use. They have stopped replying, leaving tens of customers without access to their paid for accounts. Also they have over reached massively by banning all devices for each user. This is way above any acceptable response, even if we'd done something wrong!
They have messed up, refused to engage or apologise, and blamed the customer for their mistake!
July 12, 2025
Unprompted review
Reply from Beryl
Good Morning Rob,
Thank you for your feedback. We appreciate it as it helps us improve and we apologise for the inconvenience caused.
Your account was restricted due to the use of a voucher code that provided £120 worth of free minutes. This code was issued as part of a limited promotion and was not intended for general use. We’re aware that it was widely shared online, and we understand that many users may not have known it was ineligible for broader distribution. As outlined in our Terms and Conditions, promotions and voucher codes may be limited in their redemption and are subject to their own eligibility criteria. The use of this code by users who were not directly provided with it constitutes a breach of those conditions.
While it’s important for us to maintain the integrity of our promotional campaigns, we also want to approach this fairly. I’ll be working with our dedicated tech team to explore whether it is possible to remove the voucher from your account and reinstate your access to our services.
Please be assured that your case is being reviewed carefully. We will follow up with an update as soon as we have more information.
Thank you again for your understanding, and for giving us the opportunity to look into this further.
Best regards,
Scott Campbell
Customer Service & Operations Manager
Beryl
Unacceptable business practice
I was passed a discount code by a friend, which seemed wonderful to be able to trial the bikes which I have been enjoying. Today I have discovered that they have banned anyone using the code, their email addresses and devices, this is their fault for issuing the code, not a consumer problem. As a business owner I generate, activate and disable discount codes all of the time - they are my responsibility to manage. The way that this company is dealing with this issue is totally unacceptable
July 15, 2025
Unprompted review
Reply from Beryl
Good Afternoon Deen,
Thank you for your feedback. We appreciate it as it helps us improve and we apologise for the inconvenience caused.
Your account was restricted due to the use of a voucher code that provided £120 worth of free minutes. This code was issued as part of a limited promotion and was not intended for general use. We’re aware that it was widely shared online, and we understand that many users may not have known it was ineligible for broader distribution. As outlined in our Terms and Conditions, promotions and voucher codes may be limited in their redemption and are subject to their own eligibility criteria. The use of this code by users who were not directly provided with it constitutes a breach of those conditions.
While it’s important for us to maintain the integrity of our promotional campaigns, we also want to approach this fairly. I’ll be working with our dedicated tech team to explore whether it is possible to remove the voucher from your account and reinstate your access to our services.
Please be assured that your case is being reviewed carefully. We will follow up with an update as soon as we have more information.
Thank you again for your understanding, and for giving us the opportunity to look into this further.
Best regards,
Scott Campbell
Customer Service & Operations Manager
Beryl
Avoid.
I used a discount code for some free ride minutes and then they banned my account and blocked my device from making a new account.
They created a discount code, that people used and now they're breaching their own Ts&C's to prevent losses that they caused.
Disgraceful tbh
July 15, 2025
Unprompted review
Reply from Beryl
Good Afternoon Samantha,
Thank you for your feedback. We appreciate it as it helps us improve and we apologise for the inconvenience caused.
Your account was restricted due to the use of a voucher code that provided £120 worth of free minutes. This code was issued as part of a limited promotion and was not intended for general use. We’re aware that it was widely shared online, and we understand that many users may not have known it was ineligible for broader distribution. As outlined in our Terms and Conditions, promotions and voucher codes may be limited in their redemption and are subject to their own eligibility criteria. The use of this code by users who were not directly provided with it constitutes a breach of those conditions.
While it’s important for us to maintain the integrity of our promotional campaigns, we also want to approach this fairly. I’ll be working with our dedicated tech team to explore whether it is possible to remove the voucher from your account and reinstate your access to our services.
Please be assured that your case is being reviewed carefully. We will follow up with an update as soon as we have more information.
Thank you again for your understanding, and for giving us the opportunity to look into this further.
Best regards,
Scott Campbell
Customer Service & Operations Manager
Beryl
Found a promo code to get some free…
Found a promo code to get some free minutes, which I thought was really cool. Used the code and they have now accused me of fraud for doing so and have permabanned my account meaning I can't ever use their bikes. Absolutely ridiculous, I'm beyond livid
July 1, 2025
Unprompted review
Reply from Beryl
Good Afternoon,
Thank you for your feedback. We appreciate it as it helps us improve and we apologise for the inconvenience caused.
Your account was restricted due to the use of a voucher code that provided £120 worth of free minutes. This code was issued as part of a limited promotion and was not intended for general use. We’re aware that it was widely shared online, and we understand that many users may not have known it was ineligible for broader distribution. As outlined in our Terms and Conditions, promotions and voucher codes may be limited in their redemption and are subject to their own eligibility criteria. The use of this code by users who were not directly provided with it constitutes a breach of those conditions.
While it’s important for us to maintain the integrity of our promotional campaigns, we also want to approach this fairly. I’ll be working with our dedicated tech team to explore whether it is possible to remove the voucher from your account and reinstate your access to our services.
Please be assured that your case is being reviewed carefully. We will follow up with an update as soon as we have more information.
Thank you again for your understanding, and for giving us the opportunity to look into this further.
Best regards,
Scott Campbell
Customer Service & Operations Manager
Beryl
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Don't trust any disocunt code they give you !
I used a disocunt code tghat gave me some free minute that a freind sent me!
Next week they banned my account and accused me of fraud! for useing a disocunt code.
I don't actually use the bikes much cos they are awful to use, but i'm furious that they are telling me that i should not have used a disocunt code that tjhey created and that I have commited fraud, rtaher than they made a mistake!
July 5, 2025
Unprompted review
Reply from Beryl
Good Afternoon Charles,
Thank you for your feedback. We appreciate it as it helps us improve and we apologise for the inconvenience caused.
Your account was restricted due to the use of a voucher code that provided £120 worth of free minutes. This code was issued as part of a limited promotion and was not intended for general use. We’re aware that it was widely shared online, and we understand that many users may not have known it was ineligible for broader distribution. As outlined in our Terms and Conditions, promotions and voucher codes may be limited in their redemption and are subject to their own eligibility criteria. The use of this code by users who were not directly provided with it constitutes a breach of those conditions.
While it’s important for us to maintain the integrity of our promotional campaigns, we also want to approach this fairly. I’ll be working with our dedicated tech team to explore whether it is possible to remove the voucher from your account and reinstate your access to our services.
Please be assured that your case is being reviewed carefully. We will follow up with an update as soon as we have more information.
Thank you again for your understanding, and for giving us the opportunity to look into this further.
Best regards,
Scott Campbell
Customer Service & Operations Manager
Beryl
I was sent a discount code by a friend…
I was sent a discount code by a friend for some free minutes which I was really pleased about as i have been trying to be more active. Unfortunately due to some error by the company about the discount code I have not only had those minutes deleted but have been fully banned from my account with no warning or word about why. Atrocious lack of service due to what can only be their mistake.
July 11, 2025
Unprompted review
Reply from Beryl
Good Afternoon Daisy,
Thank you for your feedback. We appreciate it as it helps us improve and we apologise for the inconvenience caused.
Your account was restricted due to the use of a voucher code that provided £120 worth of free minutes. This code was issued as part of a limited promotion and was not intended for general use. We’re aware that it was widely shared online, and we understand that many users may not have known it was ineligible for broader distribution. As outlined in our Terms and Conditions, promotions and voucher codes may be limited in their redemption and are subject to their own eligibility criteria. The use of this code by users who were not directly provided with it constitutes a breach of those conditions.
While it’s important for us to maintain the integrity of our promotional campaigns, we also want to approach this fairly. I’ll be working with our dedicated tech team to explore whether it is possible to remove the voucher from your account and reinstate your access to our services.
Please be assured that your case is being reviewed carefully. We will follow up with an update as soon as we have more information.
Thank you again for your understanding, and for giving us the opportunity to look into this further.
Best regards,
Scott Campbell
Customer Service & Operations Manager
Beryl
Safe cycling and wonderful scenery
Used the Beryl bikes in Brighton this week. Amazing! All services working well and so many choices of safe off road cycle routes. If you are cycling along the road there are dedicated cycle lanes. So much better than any other areas I have cycled in this country. All beryls we hired worked well, unlocked easily (had issues before in Bournemouth) and there were many Beryls readily available. We took a ride from Brighton all the way to Saltdean Lido which is 5 miles and there’s a Beryl bay right outside the lido. Perfect. Highly recommended
July 11, 2025
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