RX

Rob X

United Kingdom

Reviews

Review of Beryl


Rated 2 out of 5 stars

Was great when it started but is now a…

Was great when it started but is now a regular poor experience. Bought loads of minutes to use on normal bikes, but in BCP these are all nearly replaced with ebikes that cost an extra £1.50 to unlock for every ride. Short trips now not worth it. Virtually every bike has something wrong with it, twisted handlebars, rusty chains, faulty gears, bent pedals, flat tyres. Awful condition bikes. Many of the locks dont work, so you find a bay of bikes but none of them work. Ive taken to not bothering and walking or getting a taxi instead

December 17, 2024
Unprompted review

Reply from Beryl

Good Afternoon Rob,

Thank you for your feedback. We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business. Please accept our sincere apologies for the inconvenience this has caused you.

We understand your frustration with the shift towards e-bikes and the additional costs associated. While e-bikes have been introduced to provide more flexibility and accessibility, we value feedback like yours to help us assess how we balance our fleet to meet different user needs.

Ensuring our bikes are safe and functional is a top priority, and it’s clear we’ve fallen short in this instance. Your comments have been shared with our maintenance team, and we’re actively working to address these issues and improve the reliability of our fleet.

Your feedback is vital as we continue to refine and improve our service.

We’ll strive to do better.

Kind regards

Scott Campbell
Customer Service & Operations Manager
Beryl

Review of InPost UK


Rated 5 out of 5 stars

Easier than using post office

Easier than using post office for both sending and recieving. No labels required to send, no queuing behind a bunch of geriatrics cashing their giros and wanting to chat to the cashier about their geraniums.

November 10, 2024

Reply from InPost UK

Thank you, Rob, for the 5-star rating! We're glad you found our service easier and more convenient than the post office.

Review of Hilo by Aktiia


Rated 3 out of 5 stars

Fairly accurate, but zero moisture resistence and expensive

Seemed to be fairly accurate and was insightful. Unfortunately the wrist device has zero moisture resistence so stopped working after a couple months after being worn whilst riding a bike. It was actually rusty under the lights. Hoped I could buy just a replacement latest version of wrist device which apparently is IP68 but not available separately which means buying a whole package of arm device, charger and wrist device for a lot of money. Not going to bother.

October 20, 2024

Reply from Hilo by Aktiia

Hello, Rob! Thank you for sharing your feedback. Sorry to hear what happened to your bracelet. Have you tried connecting with our support team through Lucy (Aktiia's Virtual Assistant) https://support.aktiia.com/en/support/home for assistance? You will first go through a screening process to narrow down your concern, but you'll have the option to connect with a human via email to resolve any issues you're facing. In the end, you will be asked for your email address, and someone will contact you.

Review of Computershare


Rated 1 out of 5 stars

Appallingly unprofessional

Appallingly unprofessional. Screwed up a basic wire transfer with corrupted recipient details on the formatted Swift message but blamed the receiving bank when it was rejected. Take weeks to respond to requests for further information. Did a currency conversion using a rate that didn't reflect the market rate but favoured Computershare significantly taking almost 5% off the sale proceeds, but claimed it was the receiving bank that did the conversion before rejecting payment. Found to be liars when the MT103 was provided by the receiving bank, still waiting for Computershare to pay the proceeds nearly 2 months after the trade date.

March 18, 2024
Unprompted review

Review of Yodel by InPost


Rated 5 out of 5 stars

App was accurate to the minute

App was accurate to the minute, delivery driver was very pleasant and professional.

August 3, 2023

Reply from Yodel by InPost

We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Review of Yodel by InPost


Rated 5 out of 5 stars

Very good status updates

Tracking, communication and delivery was excellent. It was like being in the van with the courier, I was actually waiting at front door as he walked up the drive

July 5, 2023

Reply from Yodel by InPost

We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Review of Parcel2Go


Rated 5 out of 5 stars

Cheap and effective

Cheap and effective. Got stitched up by ebay who applied a fixed price for postage but when item sold, their packlink couldnt post the item so had to find another courier for the low price quoted. Parcel2go got DX, who collected a large parcel next day and delivered the following day. Perfect save.

April 6, 2022

Review of Omaze


Rated 3 out of 5 stars

Too much follow on spam

Easy to enter. However despite ticking the 'no spam' options I have been flooded with omaze emails since, including this one to ask for a review. No spam means no further emails except the one stating I have won!

March 12, 2022

Review of Mobelaris


Rated 4 out of 5 stars

Very pleased with purchase of PH5 inspired lamp

I ordered a PH5 lamp as wanted the classic Scandi look without paying the crazy price for an original. It needed to be usable, not scared to use for fear of damaging it. After I ordered I looked at reviews of Mobelaris and also discovered that UK copyright law had changed in 2020 which meant that designs were now protected beyond 25yrs and started to panic I had thrown money into a scam. I am pleased to say it wasn't. My lamp did arrive, delivery a little longer than expected (in stock item took 10 days to get here), and it is very good. Packaging was excellent, it is CE stamped, and the build quality is at least as good as anything you'd get from a similarly priced John Lewis item. The ceiling rose cover is metal, not plastic, and it all fits together as it should. It is obviously not an exact replica of the original PH5 and I would never be able to sell it on as an original even with some patina added. But only someone who owns an original would likely spot the differences. I also wouldn't expect a genuine PH5 to be any better build quality than this. But if they are, consider they cost 3 times as much. This lamp is good enough for those of us who want the look and decent quality but haven't got money to throw at buying an original. Improve the delivery times and I think Mobelaris would nail it. Don't expect a replica, expect a similar.

February 11, 2022
Unprompted review

Reply from Mobelaris

Thank you for your detailed feedback.
Our PH 5 Pendant Lamp - Shades Of Grey is a great choice and excellent quality, It will surely brighten up your living space. Customer satisfaction is our top priority and we are thrilled that you are pleased with our service– it means the world to our entire team!
It was a pleasure doing business with you and we look forward to serving you again in the future.

Best Wishes,
Team Mobelaris

Review of Biomall


Rated 1 out of 5 stars

Echoing all other reviews

Echoing all other reviews. Advertised as a spray can from UK, but is a 30ml plastic bottle of waterproofing agent from China. Avoid.

November 24, 2020
Unprompted review

Review of Smile UK


Rated 1 out of 5 stars

An internet only bank with repeated…

An internet only bank with repeated failures in its app and online service. IT systems have issues, but the contempt for its customers is appalling. If you have an issue then provide more detail, dont just advise what the customer already knows.. that the service is unavailable and you are looking into it. I will be switching banks when service is restored. Useless muppets.

July 10, 2020
Unprompted review

Reply from Smile UK

Hi Rob, I'm sorry you've decided to leave because of what's happened and for any inconvenience caused. Our online banking and mobile app are available again now, I'll make sure your feedback regarding the communication is passed on. Thanks - Chris