Beryl Reviews 694

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I used a slightly faulty beryl bike, sent them a message, and their customer service was absolutely top notch. They refunded my ride and then some. Had experiences with their customer service before a... See more

I’ve had mixed experiences with Beryl, but overall it's a decent service. The bikes can occasionally have faults, and there are some issues with parking fees if you don’t use designated stations. Howe... See more

Solid bike rental in brighton. However, in many places there are 0 bikes when i need to get home from school, and they should have more pedal and less e-bikes as pedal bikes tend to be much more usefu... See more

So great to have these bikes in Brighton where a car is an expensive hassle. On the rare occasion there’s been an issue eg not registering locking the customer support team deal with it straight away,... See more

Thanks to Evan in the chat I can finally enjoy a glorious ride through the autumnal morning on a noble steed. This making me feel fantastic and quite possible the happiest man in the world this Saturd... See more

Most scotter availability is awful in Poole (Oakdale and Fleets) and the £1 unlock fees is absolutely unacceptable if you have an active minute package - it’s just greed The e-bikes are often... See more

I've been using Beryl for years when I've been in Norwich for work. Normally never had an issue but I rented an e-scooter with a faulty power button. I returned the scooter to the bay but was still ch... See more

Service is fantastic - moved to Manchester and couldn’t fetch my trusty e-bike with me, the 5p a minute charge is cheaper than public transport and I can keep active. The customer support are knowledg... See more

I love the bikes and using them. Get a nice minutes bundle if you can. The live chat service is brilliant too, fast and clear responses. All my questions are answered first time. Spoke with Eva... See more

I was writing to request for a couple more bikes in my area as people have decided to copy me and start using the bikes in the morning. Despite not being sure if i was requesting in the right place or... See more

Sherry went above and beyond what I was expecting when I contacted the customer service chat. Thank you for your support.

Used this system once in Brighton, bike was in terrible condition - wonky pedals and motor which didn't kick in - giving me knee pain trying to cycle. Gave feedback on the app and did at least get a f... See more

I used a bike last night for the first time to get home from town, I noticed a couple of bays had appeared near my house, so thought I'd give it a go, not realising the bays and my area aren't in oper... See more

I find the whole beryl experience great. Use the bikes frequently, and whilst my old phone does experience difficulties at times with The app , staff are really quick and helpful to sort out any pro... See more

I've been using Beryl e-scooters and bikes for a while now and can report that they are both a fantastic service with well maintained rides and customer service that is beyond excellent. Any problem... See more

James helped quickly with my query and my experience was so positive. I think beryl know they have some issues with locking bikes and always are quick to put the users first instead of sending you off... See more

It’s such a pleasure to be in contact with the teams who manage the Beryl Bikes in Leeds. So so so helpful, ask lots of great questions and get problems resolved so fast. They do a phenomenal job. I’v... See more

These can be really convenient but latest customer service experience in one day was as follows: - After I'd walked ten minutes to get to a bike station I'm informed I can't rent because my I... See more

Poor. Bikes available in bay, but unavailable to ride when scanning in the app. Unable to lower seat on one of the selected bikes so it was the appropriate and safe height to ride. Between my friend a... See more

It's criminal that they're allowed to charge 10 pounds fee because you 'didn't lock the bike' even when you did. There is a fault with their app and has been for nearly a year where it doesn't 'lock'... See more

Was great when it started but is now a regular poor experience. Bought loads of minutes to use on normal bikes, but in BCP these are all nearly replaced with ebikes that cost an extra £1.50 to unlock... See more

Used the Beryl bikes in Brighton this week. Amazing! All services working well and so many choices of safe off road cycle routes. If you are cycling along the road there are dedicated cycle lanes. So... See more

The teams always fast and helpful! I've had many issues with bikes (I use them very regularly so this is still a very small percentage of the total usage) and every time my requests for help are ans... See more

Very quick succinct and clear communication from Evan. All issues dealt with simply. Very satisfied.

Usually I want the bike late night and the stations around the university of Manchester may show a bike or two, but mostly they cannot be unlocked. It would have been nice to have them removed from th... See more

handy bike experience but some issues with ending ride. support was super helpful so shoutout scott

Bike was really easy to hire once you downloaded the app, the only thing that was really fiddly was locking the bike back. The back lock was fine to do but the front lock underneath the front basket... See more

I had an issue with an E-scooter which seemed to be faulty. I sent over a customer support request which was taken by the lovely Max. They were incredibly helpful and issued a refund for that trip. Be... See more

I’ve had a great experience with Beryl. The app is really easy to use and the bikes are good quality. On the one occasion I’ve had a problem with a bike, problem with the lock, the chat feature was br... See more

I have had nothing but good experiences with beryl bikes…expect when I had a £10 fine for not locking the bike due to a dodgy lock!!! I messaged customer service and spoke to Elsa who sorted the the... See more

I have always enjoyed the scooters. But today there was a problem with the app which incurred a cost. Customer service were very helpful and quickly received rectified so I am happy

amazingly fast customer service makes up for any issues i have with the bikes (ever so often there are issues with the locks so i just always take a pic of the bike and as i walk a way open customer s... See more

I had troubles with the app not working and not updating to say the bike was locked. I went to customer service for help and Evan was really nice! He reassured me I wasn’t being charged extra for the... See more

Had an issue with a scooter breaking down, used in chat app to report it, within a couple of minutes they had refunded my minutes and the fee for the journey, was back in my account in seconds. 1st... See more

Sherry was most amazing when she sorted me out in a difficult situation when dealing with the bikes. Like a knight in shining armour Sherry came to my rescue and I thank you. Everyone needs a Sherry... See more

Always a pleasure to speak to all the staff verry quick to respond as soon as there on shift and are always happy to sort out any issues really enjoy beryl keep it up !!!

Max provided me with a stellar customer experience throughout and was able to solve my problem quickly and efficiently. Thank you for helping me Max - YR

Evan from the support team handled my account issue and credit issues within 5 minutes! Super quick and super friendly.

Every time I have used a bike they charge be £10-£20 so I called today and instantly spoke to a lovely lady who quickly refunded the money she was unbelievable helpful and kind :) now that’s customer... See more

Sherry was very helpful. She sorted out my problem and my request.

Beryl quite honestly have the best customer service I have ever experienced And happily reccomend them to people regularly.

It was easy and nice the customer service was very helpful

The customer support Sherry was very nice and helpful

I’ve found the e-scooters, e-bikes and regular bikes easy to use, reliable, and a great way to get around. My only wish is that there were more available closer to my house. There’s a gap in the Golde... See more

My E-bike stopped working half way up a hill and wouldn’t go down to first gear so I wasn’t able to ride it any further. After initially being charged for not parking in a bag, I was issued a refund t... See more

Had a small issue with my first Beryl ride, but the support team was super helpful and quick to respond. James resolved everything smoothly and even added a little bonus to my account. Great customer... See more

I've left feedback on TrustPilot before but this had to be mentioned and it revolves around the customer service provided on the app, if you are in a situation most people know they can navigate to... See more

Not impressed so far. Had 2 rides, both troublesome. The first, I couldn't lock the bike after a ride, the app simply wouldn't let me. Had to contact support, who were closed, they eventually sor... See more