Good Afternoon Samantha,

Thank you for your feedback. We appreciate it as it helps us improve and we apologise for the inconvenience caused.

Your account was restricted due to the use of a voucher code that provided £120 worth of free minutes. This code was issued as part of a limited promotion and was not intended for general use. We’re aware that it was widely shared online, and we understand that many users may not have known it was ineligible for broader distribution. As outlined in our Terms and Conditions, promotions and voucher codes may be limited in their redemption and are subject to their own eligibility criteria. The use of this code by users who were not directly provided with it constitutes a breach of those conditions.
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While it’s important for us to maintain the integrity of our promotional campaigns, we also want to approach this fairly. I’ll be working with our dedicated tech team to explore whether it is possible to remove the voucher from your account and reinstate your access to our services.
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Please be assured that your case is being reviewed carefully. We will follow up with an update as soon as we have more information.
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Thank you again for your understanding, and for giving us the opportunity to look into this further.
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Best regards,
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Scott Campbell
Customer Service & Operations Manager
Beryl