Money emptying out of my bank like water from a tap
What went right when I came to the end of my ride. It wouldn't lock and then it kept charging me and charging me. Could not contact anyone because it was 1030 at night. The main problem is the app is linked to your bank and so when your minutes run out the money keeps coming out. I use a lot of bikes and occasionally this has happened but was daytime so someone could be contacted and ride could be ended not this time though.
Reply from Beryl
Good Afternoon Jonathan,
We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business. Please accept our sincere apologies for the inconvenience this has caused you.
We take maintenance and safety seriously, and I assure you that we will inspect the bikes thoroughly to address any faults. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to ensuring that our bikes are in top condition for all users.
Please rest assured that we are committed to improving and providing a better experience for our customers.
Kind regards
Scott Campbell
Customer Service & Operations Manager
Beryl
