Appalling
I like many others have been locked out of my account this has had a terrible impact of my wellbeing and shows the awful incompetence of the company. The automated response is pathetic and won't cut the mustard. Let it be known the longer this company holds a strop over legitimate discount code usage the worse business will become for them because I for one will not be held for ransom because of an error that has nothing to do with me, as i trust many others will not either. Be warned Beryl.
Reply from Beryl
Good Morning Juan,
Thank you for your feedback.
Your account was restricted because a voucher code worth £120 of free minutes was applied. This code was part of a limited promotion and not intended for general use. We are aware that it was shared online, and we understand that some users may not have realised it was not eligible for wider distribution.
It is important for us to maintain the integrity of our promotional campaigns, so the ineligible minutes have been removed from your account. Your access has now been reinstated, and you are able to use the service as normal.
Kind regards,
Scott Campbell
Customer Service and Operations Manager
Beryl